BSBLDR523 - Manage Workplace Relationships in Leadership & Management

This document provides a comprehensive solution for the BSBLDR523 assignment, focusing on leading and managing effective workplace relationships. It addresses key aspects such as the role of employee management systems, the importance of communication policies and procedures, and the impact of communication skills like active listening and non-verbal communication. Furthermore, it explores concepts like consultation, cultural and social sensitivity, networking, and conflict resolution in the context of workplace relationships. The solution also references NSW legislation relevant to managing workplace dynamics and outlines methods for developing processes for consulting with employees, conflict management, and task issue management, offering a holistic approach to fostering a positive and productive work environment. Desklib offers a wealth of similar solved assignments and past papers to support students in their academic journey.

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BSB50420 Diploma of Leadership and Management
Term 4 2021
Unit of competency BSBLDR523 Lead and manage effective workplace relationships
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within this either on the check box or at the answer fields as
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Performance criteria S NYS
Unit of Competency
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 Employee
Management System
This is a place where every work related and also a crucial individual
information of a worker is kept in a secured manner. With the use of this
system, an employee can manage all the work related to the admin in a very
easy and fast manner. This will help in development of an efficient working
relations which is very useful to run a firm in a very smooth manner.
 Industry to which the
workplace/
organization
belongs
In relation to fitness industry, this will give the firm more functionality to
manage all the timetables, services and relationships by providing some
management systems like gym. This industry will inspire physical activity
breaks during all the meetings and cooperate with the weekly routing by
managing a proper schedule or by launching the health and wellness program.
This will help the industry to increase more and more production and a good
success.
 Active Listening
This is a very crucial part for every firm to create positive relations at the
working environment. All the individuals be likely to settle towards the
active listeners as they feel more valued and respectful when talking with
each other. This will assist in understanding the point of view of others.
Employee Relations Policy and
Procedure
Communications Policy and
Procedures
3. Briefly explain how each communication skill identified can help improve work relationships
(answers must not exceed 60-word count limit).
2. Briefly explain how each policy and procedure supports the development of effective work relationships (answers must not
exceed 60-word count limit).
1. Briefly explain how each system supports the development of effective work relationships (answers must not exceed 60-word
count limit).
This policy assists to make sure about the firm which fulfils with the applicable
regulations which will result in explaining that the workspace is effective,
professional and stable. Communication will aid an individual to understand about
the expectancy of a firm in context to the working environment. It will also help a
worker to obligate to writing the values and goals of the firm.
All the workers in an organization should have a strong, healthy relations
with all the employees. Everyone should have mutual understanding or
respectful relations with the workers working in the industry which leads to
the quicker work completion, regu8lar task completion. This will lead to
huge amount of production and profit for the whole firm as all the
employees are honest, productive and happy with their working
environment.
Knowledge criteria: short answer questions

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 Non-verbal
Communication
Positive communication and communication without thinking will help both
the leaders and employees of the team capability to use and read the body
language which can help in the increment of employee morale as an
employee can easily share their issues if they are communicating in a free
manner.
 Consultation
This refers to the asking and to consider the viewpoint of an employee when
decisions were made which plays a very important role to increase the
engagement of the workers in their work. This is a very crucial part which
help in managing health and safety risk of an industry.
 Cultural sensitivity
This is very important as it permits all the employees to function very
efficiently in other cultures, permits to regard and value other norms which
will help in removing the cultural obstacles between professionalism and
their patients. This will also help in increasing production, reduce
interaction barriers and engage totally in the workspace.
 Social sensitivity
It is a personal capability to observe and study the approaches and
viewpoints of other individuals. It will explain that an employee is aware of
other persons in both enterprise and social settings. This is very important as
with the work to respect what other individuals feel is also a very crucial
section.
 Networking
It is a great chance to interchange best practice of understanding, study
about the techniques and latest developments in an industry. This will
benefit to the leaders as well as to the employees in an organization for the
longetivity with the firm and improvement in a professional manner.
 Conflict resolution
This provides a place to create trust, susceptibility, and clearing all the
misunderstanding which will lead to create the security with the relations.
Actively resolution of the conflict will build more positive workspace which
leads to the clarification of all the arguments. This will help in
understanding each other and make the relations more stronger.
4. Briefly explain how each concept listed below is relevant to workplace relationships (answers should not exceed 60-word
limit).

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Legislative requirement Explanation on how each requirement can be implemented to manage
effective workplace relationships (answers should not exceed 60-word limit).
 It is unlawful for a
person to do an act,
otherwise than in
private if the act is
certain to offend,
insult, humiliate or
intimidate another
person.
Yes, it is unlawful as this will leads to the creation of discrimination,
unequal distribution of work and many more which results in a very impact
with the firm as there will be no understanding, no completion of work, no
employee satisfaction. This will result in lowering down the production and
profit of the firm.
 It is unlawful to make
another person leave
or stop using any
place, vehicle, or any
such facilities
because of their race,
colour, or national or
ethnic origin.
Yes, it is unlawful as it is already written in the law that everyone should be
treated in an equal manner. Every person has their equal rights of everything
whether to place vehicles or related to their culture and society. If they are
working in one firm, then they all are equal.
 Identify at least one
method that can be
used to develop a
process for consulting
with employees
Holding formal meetings is a method used which assist the workers to
understand the objectives of the firm and providing the opportunity to
discuss for achieving the objectives and goals of the organization. This will
also help in solving all the issues of employees working in the firm.
 Identify at least one
method that can be
used to develop a
process for conflict
management
Collaboration and compromises is a method in which compromise means a
person gets partially satisfied and collaborative refers to the both individuals
who get all the requirements met with the integrative dimension.
 Identify at least one
method that can be
used to develop a
process for task
issue management
Any issues can be managed by using some steps like create a register, then
report in a prompt manner, log issues then assign all the actions. After that
monitor the progression, assess the impact and then close it out. But
following all these steps will help in managing all the issues.
5. Access the legislation applicable to the NSW state and briefly explain how each legislation relevant to managing
effective work relationships can be implemented in the workplace.
6. Identify methods that can be used to develop processes for the following situations (answers should not exceed 60-word
limit).

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Checklist/ performance criteria matrix for Short Answers Questions (for Assessor use only)
Instructions to Assessors
This checklist is to be used to record the student’s responses to the questions outlined in Q1. to Q6. When completing this
checklist, you must ensure that:
 Each checklist item is assessed against the criteria listed.
 An result, either Yes or No, is recorded in one of the two columns on the right of the checklist.
 Feedback is provided to the student in the cover sheet and/ or, at the Canvas commentary section.
Did the learner: Yes No
Answer all short questions covering: Relating to unit’s performance criteria:
 Briefly explain how each system supports the development
of effective work relationships:
o Employee Management System
1.1 Identify required processes for
workplace collaboration according to
organisational policies and procedures
1.2 Develop consultation processes for
employees to contribute to issues related
to their work role
1.3 Develop processes for conflict
management
1.4 Develop processes for escalated
issues or refer to relevant personnel
o Industry to which the workplace/ organization belongs
 Briefly explain how each policy and procedure supports the
development of effective work relationships
o Communications Policy and Procedures
o Employee Relations Policy and Procedure
 Briefly explain how each communication skill identified can
help improve work relationships:
o Active Listening
o Non-verbal Communication
 Briefly explain how each concept listed below is relevant to
workplace relationships:
o Consultation
o Cultural sensitivity
o Social sensitivity
o Networking
o Conflict resolution
 Access the legislation applicable to the NSW state and
briefly explain how each legislation relevant to managing
effective work relationships can be implemented in the
workplace.
 Identify methods that can be used to develop processes for
the following situations:
o Identify at least one method that can be used to
develop a process for consulting with employees
o Identify at least one method that can be used to
develop a process for conflict management
o Identify at least one method that can be used to
develop a process for task issue management
Result  Satisfactory  Not Satisfactory Assessor initial & date

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Case study
Introduction
Bounce Fitness is made up of four fitness centres. Head office is currently established in Cairns, Queensland. The
other centres are in Brisbane, (Queensland), Sydney, (New South Wales) and Melbourne, (Victoria). It is the intention
of the Board of Directors that a new centre will be opened in Perth, (Western Australia).
It was established in 2001 by Margaret House as a single aerobic studio. After two years membership increases
demanded the small, leased centre be expanded and a new facility was built on land purchased by the organisation. In
2004 a second centre was established in leased premises in Brisbane and then Sydney and Melbourne in the
subsequent two years.
The Head Office remains in Cairns and a Board of Directors has been established to oversee the function of the
business in all the centres. Each centre has a manager, who reports to the CEO in Cairns, and a team of permanently
employed fitness instructors and other casual instructors, all of whom report to the Centre Manager. The business is
operated on best business practice and complies with all legislative requirements, local by-laws and is registered with
the national body.
Bounce Fitness intends to market its brand through excellence in service and expertise to establish itself as a premier
provider of fitness and wellness in Australia. Much time is invested in training the Centre staff to upgrade their
professional skills and in customer service to foster a loyal member base. Classes are innovative and varied with
regular changes to routines and activities.
Bounce Fitness has developed choreographed fitness moves with accompanying music which is geared to the varying
interests, needs and goals of the member group. It is intended that all around Australia, gym and fitness centre
members will continue to be enhancing personal performance through classes designed and produced by this
business. Classes are coupled with state-of-the-art fitness equipment to cater to those who prefer resistance training to
aerobic workouts. Additional free weights allow for use by even die-hard lifters.
All centres are carpeted in areas used for stationary activities, spacious, well-ventilated, and air-conditioned to make
the environment as safe and comfortable as possible. They are light and feature wrap-around mirrored walls. The
decor was designed by a Brisbane firm and is updated every three years. There are showers, toilets, lockers.
Performance criteria: Case study/ project portfolio/ observation
The Practical Assessment is a set of tasks that must be completed in a workplace, or in an environment with conditions like that of
a real workplace.
To be assessed for this unit of competency, you must demonstrate your skills and knowledge to lead and manage effective
workplace relationships.
The Practical Assessments in thisinclude:




Task 1 - Establish Effective Workplace Relationship Processes
Task 2 - Manage Task Issues
Task 3 - Manage Workplace Conflict
Task 4 - Review Management of Workplace Relationships
Tasks and activities in this project assessment require you to have access to a workplace or a similar environment.

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Each centre features a retail section selling fitness shoes, clothes, and other related fitness items. There is a small
cafeteria which is leased to a provider who supplies healthy, low-calorie drinks and light food. Each Centre has regularly
scheduled aerobic classes ranging from high intensity to low intensity. The scheduling is left to each Centre but must
sustain a minimum average of twelve in each class for them to continue to be held. The style of classes changes as new
methods are developed to sustain interest and provide variety.
Circuit classes are also scheduled for groups who move in a circuitous rotation around the different resistance
equipment sequentially as instructed by the instructor. They are required to complete interval aerobic exercises during
the completion of a class to enhance the value of the workout. Very low intensity classes are also held in age care
facilities to keep residents active and incorporate light weights to keep them healthy. This exercise contributes to the
physical and mental health of participants as well as providing an interest in their day.
Special classes are held in high schools for senior students, sheltered workshops and other special situations as
requested and are operated at minimal or no cost as a community service. Funding is primarily from memberships.
Memberships are sold on one-, three-, six- and twelve-monthly basis on a decreasing fee scale. Casual members are
welcome, but the daily rate is a premium one.
Each Centre sells memberships to 120%. This means that at peak times it could be quite crowded, but experience
demonstrates that there is a maximum of 80% usage. The retail arm of the business accounts for about 30% of the
takings from each centre. The strategic plan for retail is set to increase investment in sales this year to 35%. Each Centre
will be given a budget to develop and implement a sales and marketing plan to trial. The most successful may be
implemented nationally and will attract an incentive for the most successful Centre. The catering facilities are currently
leased to private operators, and this is reconsidered during each annual planning session by the Board, which produces
5% of the income, less than the rent off-set.
Scenario
You are currently working as the Sydney Centre Manager for Bounce Fitness, a dynamic fitness corporation centred on providing premier
personal training services in Cairns, Brisbane, Sydney, and Melbourne. As the Centre Manager, you have been directed by the CEO (your
classmate/ Trainer can undertake this role) to determine two policy information (select only 2 out of 10 policies and procedures provided
as supplementary case study materials) to be communicated within one (choose 1 out of 4 scenarios below) related organisation or work
area of your choice:
Communications at work (issues can be based on cultural differences, lack of motivation, listening skills, written communication quality,
appropriate communication tools, or oversharing).
Breaching the code of ethics (issues can be based on unethical leadership, toxic workplace culture, discrimination and harassment,
unrealistic and conflicting goals, or questionable use of company technology).
Team conflict (issues can be based on task conflict, relationship conflict or process conflict).
Staff behavioural conduct (issues can be based on fear, denial, pride, defensiveness, not taking responsibility, lack of self-discipline, lack of
goals, negative/ pessimistic attitude, and lack of support).

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Supplementary Case Study Materials (please use these documents to assist in your )
1. BSBLDR523 Case Study - Bounce Fitness - Communication Policy and Procedures V2021.1 1 of 9
2. BSBLDR523 Case Study - Bounce Fitness - Complaints and Grievance Policy V2021.1 2 of 9
3. BSBLDR523 Case Study - Bounce Fitness - Code of Ethics V2021.1 3 of 9
4. BSBLDR523 Case Study - Bounce Fitness - Workplace Harassment Prevention Policy V2021.1 4 of 9
5. BSBLDR523 Case Study - Bounce Fitness - Policies and Procedures for Meetings V2021.1 5 of 9
6. BSBLDR523 Case Study - Bounce Fitness - Conflict Resolution Policy and Procedure V2021.1 6 of 9
7. BSBLDR523 Case Study - Bounce Fitness - code of Conduct V2021.1 7 of 9
8. BSBLDR523 Case Study - Bounce Fitness - Employee Relations Policy and Procedures V2021.1 8 of 9
9. BSBLDR523 Case Study - Bounce Fitness - Diversity Policy V2021.1 9 of 9

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Candidate’s name
Assessor’s name
Work activity
The candidate must demonstrate the ability to complete the tasks outlined in the
elements, performance criteria and foundation skills of this unit, including evidence
of the ability to:
 Task 1 - Identify required processes for workplace collaboration
according to organisational policies and procedures
 Task 2 - Develop consultation processes with an employee to resolve a
conflict management according to organisational policies and
procedures
 Task 3 – Proposing an effective workplace relationship process, delegate
responsibilities for work task, identify support measures for team
collaborations and minimize workplace conflicts
To complete this , you will need to relate a case simulation in terms of
selecting the appropriate workplace documentation to support:
 two related workplace collaborations
 one related workplace conflict management
 one related workplace task issue management
Observation done ☐ In person (no screenshot required) ☐ Via remote (insert screenshot below)
Please note:
 Zoom Meeting
Screenshot (of yourself
only; strictly no group
nor selfie shots) must
include your name in
the image.
 Resize landscape
image to fit into space
provided on the right.
Date of observation
Case study/ project portfolio/ observation form

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Completed by
Company name Bounce Fitness
Workplace location ☐ Cairns ☐ Brisbane ☐ Sydney ☐ Melbourne
Document no. 202110-001 Date completed
Work area of concern Applicable policy & procedure*
☐ Communication Policy & Procedures (refer to 1.
1. BSBLDR523 Case Study - Bounce Fitness -
Communication Policy and Procedures V2021.1)
 Select within the
related
☐ Communications
at work ☐ Complaints & Grievance Policy (refer to 2.
2. BSBLDR523 Case Study - Bounce Fitness - Complaints
and Grievance Policy V2021.1)
organisation or ☐ 3. Code of Ethics (refer to 3. BSBLDR523 Case Study -
Bounce Fitness - Code of Ethics V2021.1)work area of your
choice (select only
one option) and
☐ Breaching the
code of ethics ☐
Workplace Harassment Prevention Policy (refer
4. to 4. BSBLDR523 Case Study - Bounce Fitness -
Workplace Harassment Prevention Policy V2021.1)select the
Policies & Procedures for Meetings (refer to 5.
5. BSBLDR523 Case Study - Bounce Fitness - Policies
and Procedures for Meetings V2021.1)
appropriate policy
and procedure to ☐
address this work ☐ Team conflict Conflict Resolution Policy & Procedures (refer
6. to 6. BSBLDR523 Case Study - Bounce Fitness -
Conflict Resolution Policy and Procedure V2021.1)
area collaboration
(select one option ☐
only)
Staff ☐ 7. Code of Conduct (refer to 7. BSBLDR523 Case
Study - Bounce Fitness - code of Conduct V2021.1)
☐ behavioural Employee Relations Policy & Procedures
conduct ☐ 8. (refer to 8. BSBLDR523 Case Study - Bounce Fitness -
Employee Relations Policy and Procedures V2021.1)
As the Sydney Centre Manager for Bounce Fitness, you have been directed by the CEO (your classmate or Trainer can
undertake this role) to access and review Bounce Fitness’ policies and procedures for ensuring workplace collaboration. Use
the template below to record policies and procedures relevant to two (2) workplace collaborations.
Select within the related organisation or work area of your choice
Record the title of each identified policy and procedures related to workplace collaboration
Identify at least one process from each policy and procedure that must be implemented during workplace collaboration for
each policy and procedure document
Obtain confirmation from the CEO that the requirements in the document are in line with the organization’s requirements.
Task 1: Identify Workplace Collaboration Processes
a. Organisational Collaboration Processes (OGP) # 1

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 Provide a brief to
the work area of
concern (answers
should not exceed 30-
word count limit)
The work area that is concerned in this is the team conflicts. Team conflicts refers to
the differences of opinions that the employees have with each other on set of topics. It
refers to the gap that is there between the employees working in the organization. The
conflicts can be related to anything that is related with the organizational operations.
The conflicts are the major issues that act as an obstacle in the desired goals of the
organization. Only a team that works together has a capability of achieving the desired
objectives.
 Identifying the
process for
workplace
collaboration
(provide a summary
justifying the use of the
selected policy; not
exceeding the 100-
word count limit)
The process that is used in the organization to further promote the team collaboration
process is by forming strategic teams so that the employees can work together and
dedicate their efforts in one direction. The implementation of effective collaboration in
the organization is done by promoting the areas in which the business lacks in. The
team-oriented goals must be set so that every employee would work together to attain
that the goal and that would help all of them in getting rewards and incentive in the
business. Dealing with the conflict promptly helps in ensuring that the issues are
resolved right then and there and there is no delay from the management and the side
of the organization. Conflict resolution policy and the policy of meeting helps in
setting a ground on which the employees of Bounce fitness can build a ground and
work together so that they can work together in the business. The common conflicts
can be solved by following a set procedure as this will help both the parties in settling
the areas in which they are having trouble. Team conflicts generally arises due to
difference so opinion and hence the conflict resolution policy would help the
organization in coming up with a way that works for both the employees and hence the
issues will be resolved.
Application of policy & procedure meets the workplace
collaboration requirements Yes No
CEO’s initials Date
Completed by
Company name Bounce Fitness
Workplace location ☐ Cairns ☐ Brisbane ☐ Sydney ☐ Melbourne
Document no. 202110 – 002
Date completed
a. Organisational Collaboration Processes (OGP) # 1 (cont.)
Confirmation and approval from the CEO (your classmate/ Trainer can undertake this role)
b. Organisational Collaboration Processes (OGP) # 2

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 Select within the
related
organisation or
work area of your
choice (select only
one option) and
select the
appropriate policy
and procedure to
address this work
area collaboration
(select one option only)
Work area of concern Applicable policy & procedure*
☐ Communications
at work
☐ Communication Policy & Procedures (refer to 1.
1. BSBLDR523 Case Study - Bounce Fitness - Communication
Policy and Procedures V2021.1)
☐ Complaints & Grievance Policy (refer to 2.
2. BSBLDR523 Case Study - Bounce Fitness - Complaints and
Grievance Policy V2021.1)
☐ Breaching the
code of ethics
☐ 3. Code of Ethics (refer to 3. BSBLDR523 Case Study -
Bounce Fitness - Code of Ethics V2021.1)
☐ Workplace Harassment Prevention Policy (refer to
4. 4. BSBLDR523 Case Study - Bounce Fitness - Workplace
Harassment Prevention Policy V2021.1)
☐ Team conflict
☐
Policies & Procedures for Meetings (refer to 5.
5. BSBLDR523 Case Study - Bounce Fitness - Policies and
Procedures for Meetings V2021.1)
☐
Conflict Resolution Policy & Procedures (refer
6. to 6. BSBLDR523 Case Study - Bounce Fitness - Conflict
Resolution Policy and Procedure V2021.1)
☐ Staff behavioural
conduct
☐ 7. Code of Conduct (refer to 7. BSBLDR523 Case Study
- Bounce Fitness - code of Conduct V2021.1)
☐
Employee Relations Policy & Procedures (refer
8. to 8. BSBLDR523 Case Study - Bounce Fitness -
Employee Relations Policy and Procedures V2021.1)
 Provide a brief to
the workplace
issue (answers should
not exceed 30-word
count limit)
The workplace issue that the Bounce fitness is facing is communication at work.
Communication is one of the most effective area of the business which helps the
business in ensuring that the information that is required is well communicated so that
the goals and objectives are clear to every person working in the organization. An
effective communication is the key of achieving the desired goals as every part of the
information and plan is well known to the concerned employees which helps them in
putting actions to work.
 Identifying the
process for
workplace
collaboration
(provide a summary
justifying the use of the
selected policy; not
exceeding the 100-
word count limit)
The two policies that are applied in Bounce fitness to address the area of concern that
is communication at work are communication policy & procedures and the complaints
and grievance policy. Creating a receptive atmosphere in the organization through
this process will help Bounce fitness in ensuring that the employees are feeling
comfortable in expressing their thoughts. These two policies ensure that the employees
and the managers of the company are well associated with each other and they share
an effective communication with each other. The policies define that people working
in the workplace should communicate the information and goals that the business is
trying to convey so that everyone is well aware about the field in which the business
wants to accomplish their objectives. Further the functions and operations are only
effective when there is good source of communication between the employees and
managers. These two policies often define the ways in which the employees should
communicate with each other by considering all the ethics and maintaining the
decorum of the institute. Effective communication is also ensured by developing of
communication channels so that the employees can freely contact with the co-
workers and managers regarding the tasks and plans that the organization is currently
working on.
b. Organisational Collaboration Processes (OGP) # 2 (cont.)