BSBMGT401 Show Leadership in the Workplace - Case Study and Analysis
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This document presents a comprehensive solution to a BSBMGT401 case study focused on demonstrating leadership in the workplace. It includes responses to written questions covering organizational values, standards, and the role of a leader. The assignment further delves into developing a performance plan for an employee, addressing conduct and behavior, and outlining areas for improvement. A role-play scenario of a performance review is presented, along with a case study observation on leading a work team. The document analyzes various leadership styles, group dynamics, and strategies for managing difficult behavior, providing practical insights into effective leadership practices. Desklib provides a platform to access this and many similar solved assignments for students.
BSBMGT401
SHOW LEADERSHIP IN THE WORKPLACE
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SHOW LEADERSHIP IN THE WORKPLACE
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Table of Contents
Assessment Task 1................................................................................................................................... 3
Written Questions......................................................................................................................................3
Assessment Task 2: Case Study............................................................................................................10
Develop a performance plan................................................................................................................... 10
Assessment Task 3:................................................................................................................................ 13
Role Play- Performance Review.............................................................................................................13
Assessment Task 4:................................................................................................................................ 17
Case study/ Observation – Lead a work team.......................................................................................17
References............................................................................................................................................... 21
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Assessment Task 1................................................................................................................................... 3
Written Questions......................................................................................................................................3
Assessment Task 2: Case Study............................................................................................................10
Develop a performance plan................................................................................................................... 10
Assessment Task 3:................................................................................................................................ 13
Role Play- Performance Review.............................................................................................................13
Assessment Task 4:................................................................................................................................ 17
Case study/ Observation – Lead a work team.......................................................................................17
References............................................................................................................................................... 21
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Assessment Task 1
Written Questions
Question 1
What is meant by ‘organisational values’?
Organisational values play an essential role in the business environment in which the
organisation is operating its business. These values define the ethical norms and codes which
are to be abided or to be followed in the organisation in every situation. These values
encourage the efforts of the employees to be the best and also control and regulate their
actions. At the same time, it leads to the appropriate working environment and the good
behavior in accordance with the place of work (Boer, et. al., 2017).
QUESTION 2
Explain how you would determine an organisation’s standards and values when they are:
Stated: Every organisation establishes certain policies which are named as the code of
conduct of the organisation. The value of the organisation and its standards can be
determined by learning about its code of conduct policies. Moreover, it can also be
determined by finding out about the image and recognition of the organisation (Riordan,
2015).
Implicit: Values and the standards of the organisation cannot be always found out directly. It
can be identified by the attitude and the behavior of the employees towards the work of the
organisation. This can also be identified by the working environment of the organisation.
QUESTION 3
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Written Questions
Question 1
What is meant by ‘organisational values’?
Organisational values play an essential role in the business environment in which the
organisation is operating its business. These values define the ethical norms and codes which
are to be abided or to be followed in the organisation in every situation. These values
encourage the efforts of the employees to be the best and also control and regulate their
actions. At the same time, it leads to the appropriate working environment and the good
behavior in accordance with the place of work (Boer, et. al., 2017).
QUESTION 2
Explain how you would determine an organisation’s standards and values when they are:
Stated: Every organisation establishes certain policies which are named as the code of
conduct of the organisation. The value of the organisation and its standards can be
determined by learning about its code of conduct policies. Moreover, it can also be
determined by finding out about the image and recognition of the organisation (Riordan,
2015).
Implicit: Values and the standards of the organisation cannot be always found out directly. It
can be identified by the attitude and the behavior of the employees towards the work of the
organisation. This can also be identified by the working environment of the organisation.
QUESTION 3
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Research the Internet and choose a well- known organisation that is similar to your own line of
work. Write down this organisation’s standards and values, and how you identified them.
(Remember, they may not be stated and you may need to consider how the organisation
projects itself to the public.)
Cable News Network, which is commonly known as CNN is an organisation which has
established a renowned new channel. The value of the organisation is provided below:
All the information presented by the organisation on the news channel is obtained from the
authentic and reliable source and is believed by the organisation to be true.
Such information is provided to the audience of the channel so that the needs of the audience
can be satisfied.
QUESTION 4
Explain what you think is meant by the term ‘role model’.
It is essential for the growth and development of an individual that there must be certain a role
model to whom the individual look up to. A role model is that person who inspires other people
reach to certain goals by performing appropriately. A role model can be any person i.e. a person
at higher authority, sportsperson, etc. by whom others are inspired.
List four examples of good leadership role modeling
Motivating the followers to do the right thing.
Helping the followers in setting up certain goals and to understand how such goals will
be accomplished.
Establishing communication with the followers.
Directing the efforts of the followers in achieving the set goals.
QUESTION 5
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work. Write down this organisation’s standards and values, and how you identified them.
(Remember, they may not be stated and you may need to consider how the organisation
projects itself to the public.)
Cable News Network, which is commonly known as CNN is an organisation which has
established a renowned new channel. The value of the organisation is provided below:
All the information presented by the organisation on the news channel is obtained from the
authentic and reliable source and is believed by the organisation to be true.
Such information is provided to the audience of the channel so that the needs of the audience
can be satisfied.
QUESTION 4
Explain what you think is meant by the term ‘role model’.
It is essential for the growth and development of an individual that there must be certain a role
model to whom the individual look up to. A role model is that person who inspires other people
reach to certain goals by performing appropriately. A role model can be any person i.e. a person
at higher authority, sportsperson, etc. by whom others are inspired.
List four examples of good leadership role modeling
Motivating the followers to do the right thing.
Helping the followers in setting up certain goals and to understand how such goals will
be accomplished.
Establishing communication with the followers.
Directing the efforts of the followers in achieving the set goals.
QUESTION 5
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Provide three examples of standards and values that could be damaging to an organisation’s
image. What would you do in each of these circumstances?
There are different scenarios by which the image of the organisation can be damaged.
Any act of discrimination between the employees of the organisation will affect the image of the
organisation.
Low job satisfaction in the workforce of the organisation can also affect damage the image of
the organisation. This depicts that the organisation is not taking good care of the workforce.
Setting up such goals which are not possible to be accomplished within the specified time
period shows poor coordination and communication in a different department of the
organisation.
QUESTION 6
What does working with integrity and credibility mean to you? How would you ensure you
worked in this way in a leadership role?
It is necessary that the operations and functions of the organisation must be performed as per
ethics and moral practices. Working with integrity means performing the task with morality and
ethics in every situation and achieving the goals accordingly. Working with credibility means
performing in such as way that it generates trust in one’s performance. Integrity and credibility
ensure self-growth and the growth of the organisation.
QUESTION 7
What are the four styles of leadership? Briefly describe each and advise under what
circumstances you believe this leadership style should be used in the workplace.
There are different styles which can be adopted by the leaders in order to maintain and regulate
the operating and functional activity in an organisation along with a workforce of the
organisation. These styles are:
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image. What would you do in each of these circumstances?
There are different scenarios by which the image of the organisation can be damaged.
Any act of discrimination between the employees of the organisation will affect the image of the
organisation.
Low job satisfaction in the workforce of the organisation can also affect damage the image of
the organisation. This depicts that the organisation is not taking good care of the workforce.
Setting up such goals which are not possible to be accomplished within the specified time
period shows poor coordination and communication in a different department of the
organisation.
QUESTION 6
What does working with integrity and credibility mean to you? How would you ensure you
worked in this way in a leadership role?
It is necessary that the operations and functions of the organisation must be performed as per
ethics and moral practices. Working with integrity means performing the task with morality and
ethics in every situation and achieving the goals accordingly. Working with credibility means
performing in such as way that it generates trust in one’s performance. Integrity and credibility
ensure self-growth and the growth of the organisation.
QUESTION 7
What are the four styles of leadership? Briefly describe each and advise under what
circumstances you believe this leadership style should be used in the workplace.
There are different styles which can be adopted by the leaders in order to maintain and regulate
the operating and functional activity in an organisation along with a workforce of the
organisation. These styles are:
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Participative Leadership: It is a leadership in which the employees of the workforce of the
organisation are involved in the decision making. It is based on the principle that the interest of
the workforce of the organisation must be considered while making a decision (Carraher, 2015).
Free-rein Leadership: It is a leadership in which the objectives or goals are established by the
managers and the workforce is free to make any plan in order to complete the task and
accomplish the objectives.
Authoritative Leadership: It is a leadership in which all the plans and policies are made by the
leader, goals, and objectives are also established by the leaders and controls and regulates all
the operations and functions of the organisation is handled by the leaders itself.
Transformational Leadership: It is a leadership which transforms or converts the structure of the
organisation, its values and culture as per the requirement or needs of the organisation due to
the change in the market in which it operates its business (Todd, et. al., 2014).
QUESTION 8
Groups can be structured into two types – formal and informal.
Provide a definition of informal groups.
It is essential that there must be certain persons with whom interaction can be made in order to
share something. Group made for communicating outside the employment or outside the
professional manner, and then it is considered as an informal group. This helps in personal and
interpersonal needs satisfaction.
Provide a definition of formal groups.
In the place of employment, it is necessary that certain groups are made in order to interact and
exchange the information in a formal way. There are different departments in the organisation
which can also be considered as a group and achieve organisation objectives.
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organisation are involved in the decision making. It is based on the principle that the interest of
the workforce of the organisation must be considered while making a decision (Carraher, 2015).
Free-rein Leadership: It is a leadership in which the objectives or goals are established by the
managers and the workforce is free to make any plan in order to complete the task and
accomplish the objectives.
Authoritative Leadership: It is a leadership in which all the plans and policies are made by the
leader, goals, and objectives are also established by the leaders and controls and regulates all
the operations and functions of the organisation is handled by the leaders itself.
Transformational Leadership: It is a leadership which transforms or converts the structure of the
organisation, its values and culture as per the requirement or needs of the organisation due to
the change in the market in which it operates its business (Todd, et. al., 2014).
QUESTION 8
Groups can be structured into two types – formal and informal.
Provide a definition of informal groups.
It is essential that there must be certain persons with whom interaction can be made in order to
share something. Group made for communicating outside the employment or outside the
professional manner, and then it is considered as an informal group. This helps in personal and
interpersonal needs satisfaction.
Provide a definition of formal groups.
In the place of employment, it is necessary that certain groups are made in order to interact and
exchange the information in a formal way. There are different departments in the organisation
which can also be considered as a group and achieve organisation objectives.
6 | P a g e
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QUESTION 9
As a leader of a group, you will sometimes come across difficult group behaviour. Explain two
types of difficult behaviour you might see (or have seen if you have been part of a group before)
and how this can occur.
Type 1: Adoption of unethical practice in order to reach its goals: It is essential that the
plans and practices must be adopted in order to accomplish the set goals. This situation may
take place when the workforce of the organisation is given an authority to plan and achieve the
goals (Todd, et. al., 2018).
Type 2: Working slower than normal: In this situation, the workforce of the organisation works
slower than the normal rate. This is done in order to make the management of the organisation
to agree on the demands made by them.
QUESTION 10
What are the stages of group development? Briefly describe each.
There are different stages to the group development which helps in the enhancement of the
groups of the organisation which are as follows:
Forming is the first and foremost stage of the development of a group. At this time, different
members are grouped together. In such a situation, all the members are cautious towards their
behavior so that other members of the group can accept each other (Forsyth, 2018).
Storming is the second stage of development of the group in which there is competition and
there is a dispute between the group members as in this stage they are familiar with other
members and now they can address other members easily.
Norming is the third stage in the group development and in this stage, all the members have
started working as a team. Now they are working for accomplishing the goals of the group rather
than accomplishing their own goals.
Performing is the fourth in which the group is at the highest level of functioning and they can
rely on each other and trust each other. The main focus is on accomplishing the goals.
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As a leader of a group, you will sometimes come across difficult group behaviour. Explain two
types of difficult behaviour you might see (or have seen if you have been part of a group before)
and how this can occur.
Type 1: Adoption of unethical practice in order to reach its goals: It is essential that the
plans and practices must be adopted in order to accomplish the set goals. This situation may
take place when the workforce of the organisation is given an authority to plan and achieve the
goals (Todd, et. al., 2018).
Type 2: Working slower than normal: In this situation, the workforce of the organisation works
slower than the normal rate. This is done in order to make the management of the organisation
to agree on the demands made by them.
QUESTION 10
What are the stages of group development? Briefly describe each.
There are different stages to the group development which helps in the enhancement of the
groups of the organisation which are as follows:
Forming is the first and foremost stage of the development of a group. At this time, different
members are grouped together. In such a situation, all the members are cautious towards their
behavior so that other members of the group can accept each other (Forsyth, 2018).
Storming is the second stage of development of the group in which there is competition and
there is a dispute between the group members as in this stage they are familiar with other
members and now they can address other members easily.
Norming is the third stage in the group development and in this stage, all the members have
started working as a team. Now they are working for accomplishing the goals of the group rather
than accomplishing their own goals.
Performing is the fourth in which the group is at the highest level of functioning and they can
rely on each other and trust each other. The main focus is on accomplishing the goals.
7 | P a g e
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Adjourning is a final and last stage in which project is about to be completed and all the
members of the group are moving in a different direction again.
QUESTION 11
Below are some examples of behaviour that may not reflect an organisation’s standards and
values and may damage the organisation’s image. For each of the below examples identify
whether you think this is appropriate behaviour or not. If not, explain why you feel this is the
case.
Appropriate
?
Scenario Yes/No Reason why, if not appropriate
Staff member standing out the
front
of the office building making racist No
Racial discrimination is considered against the
law and the code of conduct and is not accepted
in the organisation.
comments about a client
Staff member in uniform assisting
an
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members of the group are moving in a different direction again.
QUESTION 11
Below are some examples of behaviour that may not reflect an organisation’s standards and
values and may damage the organisation’s image. For each of the below examples identify
whether you think this is appropriate behaviour or not. If not, explain why you feel this is the
case.
Appropriate
?
Scenario Yes/No Reason why, if not appropriate
Staff member standing out the
front
of the office building making racist No
Racial discrimination is considered against the
law and the code of conduct and is not accepted
in the organisation.
comments about a client
Staff member in uniform assisting
an
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elderly lady with picking up
dropped Yes
change on the street
Staff member assisting a client in
the
office with directions to their next
appointment Yes
Staff member refusing to assist a
client in the office as they
disagreed No
Customer satisfaction is the prime motto of the
organisation and not helping the customer will
impact the organisation’s image.
with their religious views
Staff member in uniform verbally
abusing someone on public
transport
No Any type of abuse or harassment in the
organisation is not accepted and it is also
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dropped Yes
change on the street
Staff member assisting a client in
the
office with directions to their next
appointment Yes
Staff member refusing to assist a
client in the office as they
disagreed No
Customer satisfaction is the prime motto of the
organisation and not helping the customer will
impact the organisation’s image.
with their religious views
Staff member in uniform verbally
abusing someone on public
transport
No Any type of abuse or harassment in the
organisation is not accepted and it is also
9 | P a g e
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considered against the law.
QUESTION 12
Using the above examples as a guide, how would you manage someone in your work team who
was damaging your organisation’s image with their negative behaviour? What communication
channels would you use to discuss this and what procedures would you need to follow?
It is essential for the growth and development of the organisation and its workforce that negative
and inappropriate behavior of the employees must be reduced. To handle situations like these,
it is necessary that the manager or the leaders must establish proper communication with them.
Proper training must also be provided to such employees so that such behavior can be
controlled.
10 | P a g e
QUESTION 12
Using the above examples as a guide, how would you manage someone in your work team who
was damaging your organisation’s image with their negative behaviour? What communication
channels would you use to discuss this and what procedures would you need to follow?
It is essential for the growth and development of the organisation and its workforce that negative
and inappropriate behavior of the employees must be reduced. To handle situations like these,
it is necessary that the manager or the leaders must establish proper communication with them.
Proper training must also be provided to such employees so that such behavior can be
controlled.
10 | P a g e
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Assessment Task 2: Case Study
Develop a performance plan
Performance Plan Template
Name of Employee: Belinda Burkis
Plan timeframe: 1 Month
Name of Manager: David Taylor
Date of performance planning discussion: 1st August 2018
Date of next review discussion: 30th August 2018
1. Outputs, projects and deliverables: What will your main work be this year?
11 | P a g e
Develop a performance plan
Performance Plan Template
Name of Employee: Belinda Burkis
Plan timeframe: 1 Month
Name of Manager: David Taylor
Date of performance planning discussion: 1st August 2018
Date of next review discussion: 30th August 2018
1. Outputs, projects and deliverables: What will your main work be this year?
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(Are key areas being met? If not, which areas need improvement?)
It is essential that an employee must satisfy the responsibilities and duties. Due to some
personal issue, Belinda Burkis is unable to focus on work and this has affected the area of
customer’s relationships. Moreover, she also failed to make the list of the inventory. At the same
time, her quality of the work is also been hampered and rest of the members of the team is also
disturbed by her behavior.
As Belinda’s performance is good but it has been hampered due to some personal reasons.
Improvement is required in balancing the emotions and work so that performance in the work
cannot be disturbed.
2. Conduct and behaviours: How will you do your work and interact with others this year?
(How is employee’s conduct and behaviour affecting themselves and others?)
It is well known that the conduct and behaviour of the employees play an essential role in the
development and improvement in the performance of the employees. As for giving in the
scenario, the behaviour of Belinda Burkis has affected her performance and in the recent times,
such performance affects the organisation as well. It can be understood by some of the
examples like she has been taking long breaks for lunch, late logins and early logouts, etc.
Moreover, she has also failed in performing the allocated task.
In order to improve this, personal interaction with the employees like Belinda Brukis will be
made and they will be informed about their performance and its impact on the organisation. This
will be done from time to time until the performance of the employee is improved.
3. Knowledge and skills: What do you need to do your job well this year?
12 | P a g e
It is essential that an employee must satisfy the responsibilities and duties. Due to some
personal issue, Belinda Burkis is unable to focus on work and this has affected the area of
customer’s relationships. Moreover, she also failed to make the list of the inventory. At the same
time, her quality of the work is also been hampered and rest of the members of the team is also
disturbed by her behavior.
As Belinda’s performance is good but it has been hampered due to some personal reasons.
Improvement is required in balancing the emotions and work so that performance in the work
cannot be disturbed.
2. Conduct and behaviours: How will you do your work and interact with others this year?
(How is employee’s conduct and behaviour affecting themselves and others?)
It is well known that the conduct and behaviour of the employees play an essential role in the
development and improvement in the performance of the employees. As for giving in the
scenario, the behaviour of Belinda Burkis has affected her performance and in the recent times,
such performance affects the organisation as well. It can be understood by some of the
examples like she has been taking long breaks for lunch, late logins and early logouts, etc.
Moreover, she has also failed in performing the allocated task.
In order to improve this, personal interaction with the employees like Belinda Brukis will be
made and they will be informed about their performance and its impact on the organisation. This
will be done from time to time until the performance of the employee is improved.
3. Knowledge and skills: What do you need to do your job well this year?
12 | P a g e
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