BSBMGT401 S2a - Performance Plan: Employee Goals, KPIs & Development

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Added on 2024/06/28

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This document presents an employee performance plan template for Belinda Burkis, covering a one-month timeframe and managed by an assigned manager. The plan outlines key areas of work including customer relationship management, administrative tasks, and teamwork, with a focus on improving customer service and administrative skills. It emphasizes the importance of positive conduct and behavior among employees, highlighting the need for training and adherence to company policies. The plan also identifies the knowledge and skills required for the job, the support needed to perform well, and the use of Key Performance Indicators (KPIs) to measure performance. Specific tasks associated with key areas are defined as SMART (Specific, Measurable, Attainable, Relevant, Time-bound) to ensure effective goal setting and achievement.

Performance Plan Template
Name of Employee:Belinda Burkis
Plan timeframe: One Month
Name of Manager:
Date of performance planning discussion: 25th July 2018
Date of next review discussion: 27th August 2018
1. Outputs, projects and deliverables: What will your main work be this year?
(Are key areas being met? If not, which areas need improvement?)
The major areas of work for this year are:
 Customer relationship: Under this, a major project is to serve customers with friendly and
effective behaviour so that their experience tends to rises. Work on their problems so that
efficiency gains would be promoted. Fill each and every user order on time for maximizing
efficacy.
 Administration: Another key skill on which work is required for this year is managing sales
presentation, submit orders by referring orders, monitor monthly sales target to
accomplished etc. This area needs more improvement as from past few days focus is not
getting done on work due to some personal problems.
 Teamwork: Promote and support team of sales so that agreed goals would be
accomplished. Along with this, also need to abide each and every team member regarding
policy and procedure of working so that beneficial gains could be estimated.
Yes, all key areas met properly which facilitate in improving skills further. But, I have to work
on my customer relationship aspect which needs further improvements so that determine
gains would be reflected properly.
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2. Conduct and behaviours: How will you do your work and interact with others this year?
(How areemployee’s conduct and behaviour affecting themselves and others?)
In this year, my major work is just to interact with employees. I have to perform each aspect
properly by determining consent properly.If employees conduct and behaviour is not
appropriate then it leads to influence work and other individuals as well. All associates start
behaving similarly which proclaim negative stances towards work. Thus, I have to guide and
trained them properly by abiding them each and every regulation properly. It is my key work
to adhere to employees regarding company policy. By defining policies, effective teamwork
promoted which supports in the further accomplishment of targets.
3. Knowledge and skills: What do you need to do your job well this year?
(Does employee have the knowledge and skills required to do the job well)
I have to work on my Key Performance Indicators to do well job during this year. A better
awareness regarding consideration of skills is must so that each and every aspect would be
fulfilled. I have to improve my administration skills as well as keep tracking my interaction
skills. Also, I have to get aware of market trends so that beneficial attribute could be drawn.
By getting aware of recent and current trends, skills and working could be improved as well
as competency would be enhanced effectively. That’s all is essential for me to do my job well
for this entire year so that management also gets better and effective outcome.
4. Support needed to do the job well.
Major support to do things well is teamwork and cooperation of each and every single
memberof the unit. Taking proper feedbacks from clients as well as individual team member
also assist in performing things properly. This results in doing aspects proper and better
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through which absolute outcomes would be assessed. This result in doing things better and
competency could be improvised properly.
5. How can an employee know if they are performing well? (KPIs)
Employees can know regarding their performance by crafting aims and objectives. It is
defined as one of the bestways to perform the job properly. Moreover, a better assessment
regarding KPI’s enables in anticipating regarding performance properly. A PPDplan also
enables in identifying that things getting done properly or not. Each and every skill needs to
write properly and then evaluate effectively for managing things.
Following are the major responsibilities which need to focus properly while
performing well:
 Customer interaction
 Administration
 Team working
A specific task which associated with key areas are:
 To identify the needs of customers so that their requirement will be fulfilled.
 To manage stock level, regulations properly incorporate by management.
 To facilitate effective team working by making each individual adheres regarding
operations.
All stated things are SMART in nature which defines as follow properly:
Acronym Skill Results Days/ratings
Specific Customer interaction,
administration, Team
working
All these aspects are
related with working
which needs to
improve within next
One month
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few days
Measurable 1-10 Targets become
measurable in nature
when they could be
rated down.
5 for each activity
Attainable Yes/ No All stated targets can
accomplish if they
align in a defined
manner.
Yes
Relevance Yes/No Such skills are
relevant towork
which needs to
define properly.
Yes
Time duration One month Skills need to
perform within one
month.
One month
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