BSBMGT403 Implement Continuous Improvement: Assessment Criteria

This document provides a comprehensive overview of the assessment criteria for BSBMGT403, which focuses on implementing continuous improvement within an organization. It details the elements of competency, performance evidence, foundation skills, and knowledge evidence required for successful completion. The assessment conditions are outlined, emphasizing the need for a safe environment and access to relevant workplace resources. The document also includes assessment tool definitions, observation checklists, and third-party report templates to aid in the assessment process. Key areas covered include implementing continuous improvement systems and processes, monitoring and reviewing performance, and providing opportunities for further improvement through mentoring, coaching, and effective communication. The document highlights the importance of documenting performance, managing records, and using organizational systems to identify areas for enhancement, ensuring alignment with business objectives and customer service excellence. Students can use this document as a foundation for achieving competency in the unit, supplemented by workbook activities, case studies, and major activities.

Assessment criteria for BSBMGT403
Implement continuous improvement
n this document you will fi nd the foundation of what is required to become competent in this unitI , .
or further information on each element you can refer to the Assessment Matri ncluded in thisF , x. I
document are the elements for the unit foundation skills assessment requirements as well as an, ,
assessment tool definition list and the crucial observation and third party check lists As well as all of the.
areas covered here each student must also complete all workbook activities case studies and major, ,
activities where stated to become competent within this unit, , .
NOTE – Re-assessment:
Students will have a maximum of two (2) reassessments attempts if competency is not achieved in
the fi rst instance.
he fi nal grade ofT ‘C’ for Competent or ‘NC’ for Not Competent is only given at the completion of the
unit of competency when all components or parts of the assessment are graded as ‘S’ for
Satisfactory. nsatisfactory results are marked asU NS.
Elements for Competency Demonstration
Elements for Competency Assessment:
1. mplement continuous improvement systems and processesI
2. Monitor and review performance
3. rovide opportunities for further improvementP
Performance Evidence:
vidence of the ability toE :
 mplement continuous improvement systems and provide mentoring and coachingI
support to enable individuals and teams to participate in decisions take,
responsibility show initiative and implement improvement processes,
 mplement processes to inform team members about savings andI
productivity service improvements achievements/
 Communicate effectively to support the continuous improvement system and
implementation of improvements
 Apply continuous improvement to customer services including internal and e ternalx
customers
 mplement monitor and adjust improvement plans processes and procedures toI , ,
improve performance
 Document performance to identify further opportunities for improvement

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 Manage records and reports within the organisation s systems and procedures’ .
Foundation Skills:
Reading
 valuates and integrates facts and ideas to construct meaning from a range of te tE x
types in an effort to implement continuous improvement systems and processes
ritingW
 Selects vocabulary grammatical structures and conventions appropriate to te t, x
 Researches plans and prepares continuous improvement documentation for relevant,
stakeholders
ral CommunicationO
 articipates in a variety of spoken e changes with a range of audiences usingP x
structure and language to suit the audience
avigate the world of workN
 Monitors adherence to organisational policies and procedures and considers own
role in terms of its contribution to broader goals of the work environment
nteract the work of othersI
 Selects and uses appropriate conventions and protocols when communicating with
diverse individuals to seek or share information
 Collaborates with others to achieve joint outcomes playing an active role in facilitating,
effective group communication influencing direction and taking a leadership role on,
occasion

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Knowledge Evidence:
o complete the unit requirements safely and effectively the individual mustT , :
 ive e amples of continuous improvement processesG x
 ist typical areas of need for coaching and mentoring to support continuousL
improvement
 plain how change management techniques can support continuous improvementEx
and initiative
 dentify the organisation s systems and data that can be used for benchmarking andI ’
monitoring performance for continuous improvement.
Assessment Conditions:
Assessment must be conducted in a safe environment where evidence gathered demonstrates
consistent performance of typical activities e perienced in the management and leadership fi eld of workx
and include access to:
 Relevant workplace documentation and resources
 Case studies and where possible real situations, ,
 nteraction with othersI .
Assessors must satisfy VR A assessor requirementsN / QTF .
Links:
Companion volumes available from the SA website http www ibsa org au companion volumesIB : :// . . . / _ -
http www ibsa org au companion volumes:// . . . / _

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Any observations and practical assessments must be recorded in the observation checklist All practical.
tasks should be demonstrated during the length of the course As the instructor you must maintain. ,
a record demonstrating the date of the practical activities and any comments relevant to the performance
of each student here a student is not able to demonstrate competence in a practical observation. W
activity further questioning should be put in its place, .
As the instructor you could be assessing the student s literacy numeracy and language skills as well, ’ , ,
as the content and conte t of his her answersx / .
n some cases you will have to adjust and amend the assessment tools using different and variedI , ,
methods such as oral assessment to allow students to be assessed according to their needs and( ),
abilities.

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Assessment Tool Definitions
Assessment Tool How is it used? What is it?
Learner Workbook Activities
Entire completion is re uired( q )
ach student should be given a earner orkbook whichE L W
will hold a number of activities both formative and,
summative that all need to be completed in conjunction,
with the appropriate sessions he ower oint earner. T P P , L
uide and instructor should provide further information toG
help with the activities.
Observation/Demonstration
o e completed for each num ered point as(T b b
stated on the chec listk )
An observation should be completed for each of the
students by the instructor f the tasks aren t everyday. I ’
actions a simulated environment is acceptable or a,
demonstration can be set up An observation checklist can.
be found at the end of this document.
Major Activity
Entire completion is re uired( q )
A Major Activity is a summative assessment and can be
found in the earner orkbook after all of the activities areL W ,
completed his is an e tended piece of summative. T x
assessment which should take anywhere between 1-2
hours and every student should complete this work t is. I
a requirement for each unit to check knowledge and
understanding.
Skills and Knowledge Activity
Entire completion is re uired( q )
A Skills and nowledge Activity is a summative assessmentK
and is found before the Major Activity in the earnerL
orkbook his should take between hours andW . T 1-2
every student should complete this work t is a. I
requirement for each unit to check knowledge and
understanding of the foundation skills and knowledge
evidence.
Third Party
o e completed for each num ered point as(T b b
stated on the chec listk )
A hird arty checklist is very similar to an bservationT P O
Checklist in its format but it can be completed by,
someone who works with the learner and has witnessed
them completing tasks which coincide with the elements
of the unit he checklist can be found at the end of this. T
document.
Case Study
Entire completion is re uired( q )
ot all units will have Case Studies but those that do willN
be clearly stated within the ower oint and the earnerP P L
orkbook t will appear as any other activity but it will beW . I
named Case Study and will provide an e ample of a‘ ’ x
possible real life situation for the learner to read interpret,
and then answer questions on.
Learner Guide
o e used as an informational guide(T b )
he earner uide links with the earner orkbook as itT L G L W
provides the information given during sessions and more .
t can help students to further their knowledge and toI
also complete the activities.
Evidence Document
ot a necessity for completion of unit ut can e(N b b
used as an aid or to collect further evidence)
he vidence Document lists all of the lements andT E E
erformance Criteria with an area for written reports etcP ,
to add evidence to the student s portfolio t can be used’ . I
for any of the performance criteria especially those,
which may not have been covered by any other
assessment tool he student can circle a number of the. T
criteria that they may feel they need further evidence of
or it can be used as a guide for completing further
bservations and hird arty reportsO T P .

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Observation/Demonstration
hroughout this unit the learner will be e pected to show their competency of the elementsT , x
through observations or demonstrations he observations and demonstrations will be completed as well. T
as the formative and summative assessments found in the earner orkbook An e planation ofL W . x
demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 erforming a skill or task that is asked of youP
 ndertaking a simulation e erciseU x
Observation is on-the-job
he observation will usually requireT :
 erforming a work based skill or taskP
 nteraction with colleagues and or customersI /
he observation demonstration will take place either in the workplace or the training environmentT / ,
depending on the task to be undertaken and whether it is an observation or demonstration ach task. E
must be observed ou will need to ensure you provide the learner with the correct equipment. Y
and or materials to complete the task ou will also need to inform the learner of the ti me they have/ . Y
to complete the task this will once again vary depending on the task; , .
Learner should be able to demonstrate they can:
 mplement continuous improvement systems and processesI
 Monitor and review performance
 rovide opportunities for further improvementP
Learners should also demonstrate the following skills:
 Reading
 ritingW
 ral CommunicationO
 avigate the world of workN
 nteract the work of othersI

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Observation/Demonstration Checklist
Candidate’s Name
Assessor or Observer’s Name
Unit of Competence
(Code and Title)
Date of Assessment
Location
Demonstration Tasks
Materials and Equipment
Tasks to be observed, demonstrated or
simulated if appropriate
Yes No Comment
1. Implement Continuous Improvement
Systems and Processes:
Did the learner demonstrate they
could implement systems to ensure
that individuals and teams are actively
encouraged and supported to
participate in the decision making
processes assume responsibility and,
e ercise initiativex ?
2. Implement Continuous Improvement
Systems and Processes:
Did the learner demonstrate they
could communicate the organisation s’
continuous improvement processes to
individuals and teams and obtain,
feedback?
3. Implement Continuous Improvement
Systems and Processes:
Did the learner demonstrate they
could ensure effective mentoring and
coaching allows individuals and teams
to implement the organisation s’
continuous improvement process?
4. Monitor and review performance:
Did the learner demonstrate they
could use organisation s systems and’
technology to monitor and review
progress and to identify ways in which
planning and operations could be
improved?
5. Monitor and review performance:
Did the learner demonstrate they
could improve customer service
through continuous improvement
techniques and processes?

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6. Monitor and review performance:
Did the learner demonstrate they
could formulate and communicate
recommendations for adjustments to
those who have a role in their
development and implementation?
7. Provide opportunities for further
improvement:
Did the learner demonstrate they
could implement processes to ensure
that team members are informed of
savings and productivity service/
improvements in achieving the
business plan?
8. Provide opportunities for further
improvement:
Did the learner demonstrate they
could document work performance to
aid the identification of further
opportunities for improvement?
9. Provide opportunities for further
improvement:
Did the learner demonstrate they
could manage records reports and,
recommendations for improvement
within the organisation s systems and’
processes?
The candidate’s
performance was:
ot SatisfactoryN Satisfactory
Further Comments:
Candidate’s Signature
Assessor/Observer’s
Signature

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Support Questions for observation checklist
Candidate’s Name
Assessor or Observer’s Name
Unit of Competence
(Code and Title)
Date of Assessment
Location
The candidate’s performance was: ot SatisfactoryN Satisfactory
Client Feedback
Candidate’s Signature
Assessor/Observer’s Signature

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Third Party Reports
he hird arty Report should be completed by a senior member of staff i e a supervisor or managerT T P . . ,
where possible he report should cover the points below with a description to show that the tasks. T ,
have been witnessed over ti me while working with the learner amples ti mes dates etc should be, . Ex , , .
included if possible, .
As this unit is about implementing continuous improvement you will need to have witnessed the,
learner within a working or training environment:
1. mplementing continuous improvement systems and processesI
2. Monitoring and reviewing performance
3. roviding opportunities for further improvementP .
icking yes no ne t to the tasks is required as well as an accompanying reportT / x , .

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Third Party Checklist
Candidate’s Name
Assessor or Observer’s Name
Unit of Competence
(Code and Title)
Date of Assessment
Location
Demonstration Tasks
Materials and Equipment
Tasks to be simulated if not witnessed over time: Yes No
1. Did the learner implement systems to ensure that individuals and
teams are actively encouraged and supported to participate in the
decision making processes assume responsibility and e ercise initiative, x ?
2. Did the learner communicate the organisation s continuous’
improvement processes to individuals and teams and obtain,
feedback?
3. Did the learner ensure effective mentoring and coaching allows
individuals and teams to implement the organisation s continuous’
improvement process?
4. Did the learner use organisation s systems and technology to monitor’
and review progress and to identify ways in which planning and
operations could be improved?
5. Did the learner improve customer service through continuous
improvement techniques and processes?
6. Did the learner formulate and communicate recommendations for
adjustments to those who have a role in their development and
implementation?
7. Did the learner implement processes to ensure that team members
are informed of savings and productivity service improvements in/
achieving the business plan?
8. Did the learner document work performance to aid the identification of
further opportunities for improvement?
9. Did the learner manage records reports and recommendations for,
improvement within the organisation s systems and processes’ ?

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The candidate’s
performance was:
ot SatisfactoryN Satisfactory
Further comments:
Candidate’s Signature
Assessor/Observer’s
Signature