BSBMGT502: Manage People Performance - Learner Workbook Solution

This document provides a comprehensive solution for the BSBMGT502: Manage People Performance Learner Workbook. It covers a range of topics including allocating work, assessing performance, providing feedback, and managing follow-up actions. The solution includes detailed explanations of key concepts, such as organizational change, business expansion, and customer service, and how they impact managerial decision-making. It also provides practical examples of work allocation, resource management, and the importance of clear communication and stakeholder consultation. Furthermore, the assignment delves into risk management, performance measurement systems, and relevant workplace policies, with appendices containing templates for individual work plans, risk analysis, and performance management. The solution also addresses various skills and knowledge assessments, incorporating real-world scenarios and case studies to illustrate effective people management strategies.

BSBMGT502 Learner
Workbook V1.6

.Table of Contents
1.Table of Contents.....................................................................................................................................2
Assessment – BSBMGT502: Manage People Performance ......................................................................4
Competency Record to be completed by Assessor...................................................................................5
1.1.Allocate work..........................................................................................................................................6
1.2.Assess performance................................................................................................................................6
1.3.Provide feedback....................................................................................................................................6
1.4.4. Manage follow up...............................................................................................................................6
Activity 1.1................................................................................................................................................7
Activity 1.2 - 1.6........................................................................................................................................9
Activity 2.1..............................................................................................................................................12
Activity 2.2 - 2.4......................................................................................................................................17
Activity 3.1 - 3.5......................................................................................................................................20
Activity 4.1 - 4.6......................................................................................................................................24
Activity 4.7..............................................................................................................................................27
Skills and Knowledge Activity..................................................................................................................29
2.How would you use risk management skills to analyse, identify and develop mitigation strategies for
identified risks?...........................................................................................................................................29
3.How would you ensure a planned and objective approach to the performance management system?.30
4.Document your company’s policies, or an organisation that you can use as an example, on Work Health
and Safety, environmental issues, equal opportunity, industrial relations and anti-discrimination...........30
5.Identify three relevant awards and certified agreements. What are the benefits of attaining them?....30
6.What performance measurement systems are utilised in your organisation, or another organisation
that you can use as an example?................................................................................................................30
7.As in the question above, what options do staff have for development and where can they find this
information?...............................................................................................................................................30
Major Activity ..................................................................................................................................32
1.What do you have to consider when allocating work?............................................................................32
2.How would you assess performance?.....................................................................................................32
3.What is the difference between formal and informal feedback?............................................................32
4.What is involved when managing follow up? (Discuss using all of the criteria).......................................32
3.Appendices.............................................................................................................................................33
Appendix One –Individual Work Plan ....................................................................................................33
Appendix Two – Quantifiable Risk Analysis.............................................................................................35

Appendix Three Performance Management...........................................................................................36
Appendix Four Coaching plan.................................................................................................................37
Appendix Five: HR Professional Consultation Template.........................................................................38
Appendix Seven: Counselling Plan..........................................................................................................39
Appendix Eight: Performance Plan ........................................................................................................40

Assessment – BSBMGT502: Manage People Performance
Please complete the following activities and hand in to your trainer for marking. This forms part of your
assessment for BSBMGT502: Manage people performance
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the exception of
where I have listed or referenced documents or work and that no part of this assessment has been written
for me by another person.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners involved
should be provided below;
This activity workbook has been completed by the following persons and we acknowledge that it was a fair
team effort where everyone contributed equally to the work completed. We declare that no part of this
assessment has been copied from another person’s work with the exception of where we have listed or
referenced documents or work and that no part of this assessment has been written for us by another
person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________

Competency Record to be completed by Assessor
Learner Name: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the evidence
has been presented as;
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET COMPETENT (Please circle)
If not yet competent, date for re-assessment: ____________________________________
Comments from Trainer / Assessor:
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
__________________________________________________________
Assessor Signature: ________________________________________________________

Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through observations
or demonstrations. Your instructor will have a list of demonstrations you must complete or tasks to be
observed. The observations and demonstrations will be completed as well as the activities found in this
workbook. An explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
Performing a skill or task that is asked of you
Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
Performing a work-based skill or task
Interaction with colleagues and/or customers
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Your instructor
will ensure you are provided with the correct equipment and/or materials to complete the task. They will
also inform you of how long you have to complete the task.
The learners will need to demonstrate they can:
1.1. Allocate work
1.2. Assess performance
1.3. Provide feedback
1.4. 4. Manage follow up
You should also demonstrate the following skills:
Learning
Reading
Writing
Oral communication
Numeracy
Navigate the world of work
Interact with others

Get the work done

Activities
Activity 1.1
Estimated Time 45 Minutes
Objective To provide you with an opportunity to consult relevant groups and individuals
on work to be allocated and resources available.
Activity There are three goals that impact on a manager's decision-making process. List
and briefly explain each in your own words.Organizational Change – There is any
change in organizational aspects, it will affect the roles and responsibilities of
manager which lead to impact the decision making process.
Expansion of Business – Expansion of business required a lot of decisions which
must be taken by manager.
Improvement in Customer Services – Customer service is one of the most
important part of the firm which is undertaken by manager. Thus, it will affect the
manager's decision making process.
Case study exercise:
In groups of three or four, discuss how you would allocate work and resources
on a project to refurbish a new office for an organisation and note this down.
The work and resources will be allocated to the group according to their members'
qualifications, skills and experiences. So that they can get in which they are
interested as well as specialised and company can get good performance result.

Activity 1.2 - 1.6
Estimated Time 1 Hour
Objective To provide you with an opportunity to develop work plans in accordance with
operational plans; allocate work in a way that is efficient, cost effective and
outcome focussed; confirm performance standards, Code of Conduct and work
outputs with relevant teams and individuals; develop and agree performance
indicators with relevant staff prior to commencement of work; and conduct risk
analysis in accordance with the organisational risk management plan and legal
requirements.
Activity Using your knowledge of your department and the nine steps of the allocation
work plan, explain how your department allocates their resources.
In each step of this process, provide an example on how you believe the plan
was researched, the stakeholders who were consulted and how work was
allocated.
Do you believe that the plan that your organisation uses could be enhanced?
Give examples of how you believe the system could be improved.
1. Providing clear instruction
It involves proper communication of objectives, goals and strategies to the
employees in order to give them clear ideas and instruction about their targets
and activities.
2. Identifying the consulting with key stakeholders
It involves communication and consultation with related stakeholders of the
company in terms of permission regarding money, plan and resources.

3. To make sure that work is allocation in alignment with operational plans
It includes all the tasks are being done for the purpose of achieving organisational
objectives and operational objectives. Thus, all the elements of organisational
objectives must be involve in the operational plans.
4. To allocate work as per the organisation’s policies and procedures and
cost effectively – In this step you are to discuss what would happen if too
many staff were off work sick and a large demand for an order needed to
be processed. How would the resources be re-allocated?
It involves increasing workload on the employees and management teams who
have the responsibilities of that order. It involves re-allocation which will be done
on the basis of the specialisation and guidelines by the management team.
5. Communicating and collaborating plans with others. - What
communication processes are in place? Are they sufficient for your
needs? Give an example for your answer
In order to communicating and collaborating plans, Manager needs to organised a
meeting in which he invites all the departmental managers, leaders and staffs. In
the meeting, he will use verbal, non verbal and visual communication. After that,
manager will prepare of copies of minutes and send it to the departmental

managers so that they can communicate it with others.
6. Confirming performance requirements
For the conduction of performance, following things are required which are such
as -
 Financial Resources
 Material Resources
 Non Material Resources
 Man Power Resources
7. Following performance indicators
 Customer Satisfaction
 Sales Turnover
 Profitability
8. Developing individual work plans
Covered in Appendix One

9. Undertaking risk analyses in accordance with the organisation’s risk
management plans and legal requirements.
Following risk analysis are undertaken by organisation which is as follows -
 Establishing the context
 Risk identification
 Risk analysis
 Risk evaluation
 Risk treatment
 Communication and consultation
 Monitoring and review
Activity 2.1
Estimated Time 45 Minutes