Southern Cross College BSBMGT502 Assessment 4: Performance Management

This document presents a comprehensive solution for Assessment 4 of the BSBMGT502 Manage People Performance unit. It encompasses two role-play scenarios between a supervisor and a learning and development officer named Jamie at Boutique Build Australia. Role-play A focuses on providing feedback to Jamie regarding her writing style in a health and safety manual. Role-play B involves a performance review after six months, including discussions about learning and development opportunities, the sending of emails, and the completion of a performance review agreement. The document includes prepared scripts, email communications, and a documented performance review agreement, demonstrating practical application of performance management principles, feedback delivery, and performance review documentation within a workplace context.

Assessment 4
BSBMGT502 Manage
people performance

Table of Contents
ROLE PLAY A................................................................................................................................1
1. Preparing for meeting with Jamie............................................................................................1
2. Meeting with Jamie..................................................................................................................2
ROLE PLAY B................................................................................................................................3
1. Preparing for meeting with Jamie............................................................................................3
2. Sending email to Jamie............................................................................................................4
3. Conducting meeting with Jamie...............................................................................................5
4. Documenting the performance review agreement...................................................................5
5. Sending email to Jamie............................................................................................................7

ROLE PLAY A
Jamie is working as a learning and development officer in Boutique Build Australia since
last two months. She is a hard working employee of the organisation and delivering training and
education to the existing workforce of company. Jamie is also organising professional
development for staff members so that they can get motivated. She was asked to develop a new
health and safety manual for employees she has done the same and developed the manual
appropriately. Everything was good but her writing style is confusing and difficult to understand
for which the supervisor is required to meet and review her so that suggestions to make
improvements could be provided. For this purpose following details are maintained:
1. Preparing for meeting with Jamie
In order to provide feedback on work of an employees supervisors are required to
understand STAR model. It is based upon situation, task, action and results. As Jamie was
performing well therefore the supervisor has analysed it and tried provide positive feedback on
the work. The discussion is as follows:
Jamie's Supervisor: (Enters to the cabin of Jamir) Good morning Jamie.
Jamie: Good morning sir.
Supervisor: How are you and how is your working going?
Jamie: I am good sir and working on the health and safety manual which is required to
be made for employees.
Supervisor: Oh great. I am here to discuss about that manual with you.
Jamie: Yes sir.
Supervisor: As you are working with us since last two months I have reviewed you
performance and it is very good. You are handling all the tasks properly and performing your
duties appropriately.
Jamie: Thank you sir. I am glad to hear that.
Supervisor: We wish that you work with us for long period and our expectations from
you are very high. We have analysed your work you are good but there is one issue with the
manual. The content of manual was okay but the writing style of you is confusing and difficult to
understand. You need to work hard on that so that you can work effectively in future.
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Jamie: Sure sir I will improve my writing style so that everyone can understand the
content appropriately.
Supervisor: Good we expect the same from you. There are various ways of improving
writing style. You can trim you sentences, use straightforward language which is easy to
understand, avoid redundancies, avoid needless self references and favour verbs rather than
nouns.
Jamie: Yes sir I will keep all these tips in my mind so that I can improve my writing
style.
Supervisor: Good Jamie.
Jamie: Thank you sir.
Supervisor: Continue you work and keep shining.
Jamie: Yes sir.
Supervisor: Okay, I'll take your leave now.
Jamie: Okay sir, thank you for your valuable guidance.
Notes: Following tips to make improvement in writing style of Jamie will be considered
in the meeting:
 Trimming long sentences can help others to understand them easily.
 While writing using straightforward language will be beneficial to communicate details
with others.
 By avoiding redundancies a proper and well structured manual could be prepared.
 Ignorance of needless self reference is advantageous for effective writing.
 While writing individuals should favour verbs rather than nouns as it can help to bring
clarity in sentences.
2. Meeting with Jamie
When supervisor will meet Jamie then various topics will be discussed with her. On the
basis of STAR model various areas for improvement are analysed which are required to be
focused to work. This model is used by supervisor to provide feedback on the work of Jamie.
Description of it is as follows:
 Situation: Jamie was working with the company for two months and the supervisor
asked her to make a health and safety manual for staff.
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 Task: She was tasked to make the manual for all the staff members so that they could
became aware of health and safety.
 Action: She made a manual for employees which was having relevant content and she
tried her best to make it specific.
 Result: The manual was good but it was difficult to understand and confusing therefore
Jamie is required to work on her writing style.
Supervisor will discuss following things with Jamie in the meeting:
Jamie you are working good within the organisation and your performance is very good.
The one thing which was analysed by me in your working style is your dedication towards your
duties. I want to suggest you that you should work on the improvement of your writing style.
You can work on some of my tips for improvements. You can use straightforward language
which is easy to understand, avoid needless self references, trim you sentences, favour verbs
rather than nouns and avoid redundancies.
ROLE PLAY B
1. Preparing for meeting with Jamie
After six months the supervisor of Jamie is responsible to review her performance. For
this purpose performance review guidance and agreement will be reviewed by him. A script
which is mainly focused with learning and development opportunities for Jamie is as follows that
will be used in the meeting:
Supervisor: (Called Jamie to cabin) Hello Jamie, have a seat.
Jamie: Thank you sir.
Supervisor: I have called you here to discuss something with you. I have gone through
your performance since last six months and I must say you have worked really hard to grow.
Jamie: Thank you sir, I am glad to hear that.
Supervisor: I have also assessed that your writing style is also improved and now you
prepare manual for staff appropriately.
Jamie: Yes sir, I have took you advice and focused upon the tips you provided to me last
time.
Supervisor: Now I want you to be focused with potential learning and development
opportunities so you can grow in your career. These are personal development, enhancing soft
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skills, monitoring needs of training to the staff etc. With the help of all of them you will be able
to develop your career.
Jamie: Sure sir, I will work on all the opportunities as you have suggested.
Supervisor: (Shakes hand with Jamie) You may leave now.
Jamie: Thank you sir.
2. Sending email to Jamie
An email which will be sent by the supervisor to Jamie is as follows:
Email
To Jamie (Learning and Development Officer)
Subject: Discussion about meeting for performance agreement
Dear Jamie,
I have reviewed your performance of last six months you were performing well in this period.
Your worked on my suggestions and improved your skills of writing which has resulted in your
improved and effective writing manner. I want you to focus upon your personal development,
enhancing soft skills, monitoring needs of training to the staff etc. By paying attention towards
these learning and development opportunities you will be able to reach your future goals related
to career. I have attached a performance agreement template you should go through it and fill
the first two columns. In order to discuss all the elements of it I wanted to meet you soon.
Meeting will be conducted in my cabin on 8th February 2020 at 10:00 AM and the duration of it
will be around 2 hours. Looking forward to see you growing with the organisation.
Thanks and Regards
Supervisor of learning and development officer
(Boutique Build Australia)
Attachment: (Performance Agreement Template)
Tasks or responsibilities
(Filled by learning and
development officer)
Key outcomes
(Filled by learning and
development officer)
Rating of supervisor
(Filled by Supervisor)
Rating
(Filled by
Supervisor)
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3. Conducting meeting with Jamie
The Supervisor of Jamie will discuss following things with her in the meeting:
Purpose of performance review: In all the organisations top executives conduct
evaluation of staff members so that their strengths, weaknesses and threats could be analysed.
Main purpose of it is to determine that the tasks which are allocated to the employees are
performed by them systematically or not, to meet the organisational goals. With the help of it,
supervisors assess that their directions are followed by the subordinates or not.
Rating of Jamie's work: (Supervisor to Jamie) I have analysed your performance of last
six months and I must say you have worked well. You improved your writing skills and now you
are delivering easy to understand manuals to the staff. I have rated you on the basis of your
efforts and abilities. You need to work on some specific areas such as you soft skills because due
to weak capabilities of communication you were not able to generate the appropriate reports of
effectiveness of training program and sessions.
Areas in which Jamie has worked well and where improvement is required:
(Supervisor to Jamie) You have worked well in some of the areas such as providing manuals to
the staff, identifying training needs etc. The areas which are required to be improved by you are
preparing reports on training effectiveness and developing best learning and development
models. It will be beneficial for you to attain growth in career.
4. Documenting the performance review agreement
The performance review agreement of Jamie is as follows:
Tasks or
responsibilities
(Filled by learning
and development
officer)
Key outcomes
(Filled by learning and
development officer)
Rating of supervisor
(Filled by Supervisor)
Rating
(Out of 10)
(Filled by
Supervisor)
Coordinating and
scheduling of internal
and external training
programs
Coordinated with the trainers and
conducted in house and out house
trainings for the employees to
increase their work quality.
Jamie, worked well at
this stage and
performed the duties
appropriately.
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Providing manuals to
the staff according to
the superior's
guidelines
Different types of manuals are
provided to the staff members
according to the guidelines of
supervisors so that they can become
aware of different elements such as
health and safety concerns.
Good, Jamie have
improved her writing
skills and generated
appropriate manuals
for staff members.
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Identification of
training needs of
staff
In order to identify the training
needs of staff members their
performance is evaluated regularly
which facilitated to determine that
training is required by them in
which field.
Training needs were
identified by Jamie
appropriately as she
analysed performance
of staff regularly.
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Planning, organising
and conducting
training sessions
After identification of training
needs appropriate and useful
training sessions are planned,
organised and conducted by
learning and development officer to
increase productivity of staff.
As Jamie identified
the appropriate needs
of staff she planned
and organised the
training sessions
effectively.
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Preparing reports on
training effectiveness
In order to determine the
effectiveness of training programs
and sessions appropriate reports are
generated which were covering
detailed information of outcomes of
the initiatives.
Report which were
generated by Jamie
were very complex
because of weak soft
skills of her as she was
not able to
communicate with all
the staff to collect
information.
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Developing best Learning and development model is Due to complex 5
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learning and
development model
formulated according to needs and
requirements of staff to facilitate
them to meet the expectations of
top management.
reporting weak
learning and
development model
was created by Jamie.
5. Sending email to Jamie
Email
To Jamie (Learning and development officer),
Subject: Discussing performance review agreement
Dear Jamie,
I have reviewed your performance of last six months and I have analysed that you were
performing well during this period. You were good in various fields such as identification of
training needs of staff and planning, organising and conducting training sessions. You need to
work on preparing reports on training effectiveness and developing best learning and
development models as these were your weaknesses. Hoping that you will work effectively on
my suggestions and attain growth in your career.
Thanks and regards
Supervisor of Learning and Development Supervisor
(Boutique Build Australia)
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