BSBMGT502: Stakeholder Consultation, Email Communication & Planning

This assignment solution addresses tasks related to BSBMGT502 Manage People Performance, involving stakeholder consultation, email communication, and performance improvement planning. It includes identifying relevant stakeholders such as the Marketing Manager, Accountant, HR Manager, and an external IT Specialist. The solution provides a sample email to HR regarding an underperforming sales staff member, along with a follow-up email to the staff member, outlining performance concerns and a meeting invitation. Finally, it presents a work plan and coaching plan aimed at improving the employee's performance, detailing specific actions, resources, timelines, and success criteria. Desklib offers a wide range of solved assignments and past papers for students.

Running Head: DIPLOMA OF BUSINESS ADMINISTRATION
BSBMGT50415
Name of the Student
Name of the University

1DIPLOMA OF BUSINESS ADMINISTRATION
Task A
The relevant stakeholders to consult and seek advice on the work requirement,
performance standards and agreed KPIs are as follows.
 Marketing Manager
 Accountant
 HR Manager
In addition to these internal stakeholders, an external IT Specialist has to be consulted as
well for the purpose of online shopping and development of online website.
Task B
The email is developed as follows.
Respected HR Sir,
This mail is written to inform you about the performance problem of a sales staff. It has been noticed for
the past six months that the staff, named Mr. D Green, has been underperforming considerably and
immediately requires attention. The performance has been so low that unless suitable actions are taken, it
can severely damage the store’s business. In order to discuss this issue in further detail, I am requesting
you to provide a date and time on which we can meet for the analysis of the evidences I currently have
and discussion regarding proper action plan. I would like to request for at least an hour of discussions and
I will be grateful if you are able to provide the same.
Thanks & Regards,
PLEASE FILL

2DIPLOMA OF BUSINESS ADMINISTRATION
Task C
The email documentation with the underperforming staff is developed as follows.
Dear PLEASE FILL NAME,
It has been found from the analysis of last six months data that you have been underperforming
considerably although you have been provided with clear idea of our job duties and responsibilities. The
management has decided to meet with you for discussion regarding this issue and the possible
consequences. Hence, you are requested to be present at the HR’s office at 2 PM on 5th February 2019.
Thanks & Regards,
PLEASE FILL
Work Plan
Goal Improve work performance.
Meeting
Discussion Supervisor Sign Date Employee Sign Date
Review
Outcome Supervisor Sign Date Employee Sign Date
Component / Action Resources Timeline Criteria for Success Result (Supervisor
Sign)
Communication with
customers Verbal instructions 6/2/19 – 16/2/19 Better interaction with
the customers
Communication with
other staffs Verbal instructions 6/2/19 – 16/2/19
Better interaction with
other staffs regarding
packaging of the
clothes and
dispatching of the
orders

3DIPLOMA OF BUSINESS ADMINISTRATION
Coaching Plan
EMPLOYEE COACHING PLAN Date
Employee Name PLEASE FILL Manager
Name
PLEASE FILL
Organisational
Objective
Polite and prompt behaviour from the sales staffs
Operational
Objective
Quick actions like assisting the customers in selecting clothes, answer customer
queries
Individual
Objective
Perform as per work order and attend to the customer queries