BSBMGT502 Project: Leading Team Effectiveness & Managing Performance

This document presents a project solution for BSBMGT502, focusing on managing people performance and leading team effectiveness. It includes a draft project proposal outlining objectives, outcomes, KPIs, individual and team goals, and strategies for ensuring job role understanding. The proposal addresses performance issue resolution, performance plans with KPIs, group dynamics, team cohesion, and consensus-gaining strategies. It also features a gap analysis/skills matrix, individual performance management plans, a project action plan, and meeting minutes related to revising recruitment policies and strategies in the Sales Team. The project covers quality control, sales forecasting, website development, and meetings with trade union members to handle financial instabilities.

Assessment
Lead and manage team effectiveness
BSBWOR502
Author name:
5/14/2019

BSBMGT502 Manage people performance
Assessment Task 1- Performance plan
Please see the attached photo “Assessment task 1 - procedure and guideline – page 1”
“Assessment task 1 – procedure and guideline – page 2”
1. Develop a draft project proposal: Read the information in scenario carefully and prepare a draft
project proposal with following information:
a. Project objectives, outcomes and KPI’s
b. Individual and team goals
c. Strategies, policies and procedures to ensure team members understand their job role.
d. Processes to address and resolve performance issues
e. Performance plans with KPIs
f. Group dynamics to support or hinder team performance
g. Strategies to support team cohesion, participation and performance
h. Strategies for gaining consensus
2. Role play (Consultation meeting):
3. Obtain approval: Once you have consulted your proposal with the team members, email your draft
project proposal to your assessor for approval.
Submit a detailed project proposal (Appendix A) that includes all relevant information listed in procedure
(1 a-h) (approx. 2500 words)
Student Name 1 ID

BSBMGT502 Manage people performance
Templates
Project proposal (consider the information provided to you in the scenario)
Student Name 2 ID

BSBMGT502 Manage people performance
Description of
project The project pertains to the recruitment of a sales team at Wollongong
store. This is in view of the declining condition of the current sales
report presented by the Finance manager. Supervision from Jason and
Mary would be assistance in terms of completing the project related
activities efficiently and effectively. This is with due consideration of the
mission of providing quality products and achieving customer
satisfaction, which helps in standardization of the business to the
standards of emerging as a market leader in the threshold of Australia.
Stakeholders
The stakeholders of Australian Hardware are :
 Employees
 Customers
 Distributors and suppliers
 Government agencies
 Shareholders

Key results
areas
 Sales revenue and profit margin
 Market share
 Operational costs
 Quality management
 Corporate social responsibility
Student Name 3 ID

BSBMGT502 Manage people performance
Student Name 4 ID

BSBMGT502 Manage people performance
Recommended
method
Adopting strategies and frameworks would be effective in terms of
systematizing the project related activities. Assessment of the
developed strategies through the three levels of corporate, business
and functional would assist in mapping the values and benefits and
harms, which can be achieved for enhancing the profitability. Audits,
review and evaluation is apt in terms of measuring the feasibility of the
strategies in the competitive ambience of the market.
Goal/KPIs Goals:
 To conduct Quality Control tests
 To increase the foot traffic in accordance to the revenue earned
from the store operations each day
 Adopt social media marketing for enhancing the trafficking of
the audience
 Establish contact with the trade union members for controlling
the financial instabilities of high exchange rates, fluctuation in
the prices of the raw materials and others
Costs Adopting premium pricing strategy would be helpful in terms of
generating long term profits through the consideration of the customer
needs. Mention can be made of the comparison with the competitor
price, which would be effective in terms of measuring the effective in
accordance to the identified and specified requirements of the
achieving financial stability.
Expected
Outcomes Revising the selection and recruitment policies of the sales team would
lead to diversification in the operations. Moreover, it would act
Student Name 5 ID

BSBMGT502 Manage people performance
assistance in terms of expanding the scope and arena of the workforce
base. Along with this, improvising on the recruitment in the sales team
would be crucial for enhancing the standards and quality of
performance in the marketing operations.
Sustainability Sustainability issues in this context would be global development
agenda. Revising the selection and recruitment policies for the
personnel in the store would be effective in terms of standardizing the
operations according to the specified requirements. Consideration of
technological support would be apt for the diversifying the scope and
arena of the business. Typical evidence of this lies in offshore
marketing, which would be fruitful for seeking an insight into the
prospective clients, who would contribute in increasing the sales
revenue and the profit margin.
Approved by
CEO
Student Name 6 ID

BSBMGT502 Manage people performance
Gap analysis/skills matrix
Identify the core skills and knowledge requirements for your project and see where Jason and Mary
stand.
Core skills and knowledge requirements
Team member
Jason Mary
Communication
Leadership
Team management
Negotiation
Self-awareness
Risk management
Legend:
Untrained
Team member has no training
Student Name 7 ID

BSBMGT502 Manage people performance
Learner
Team member cannot perform task independently
Practitioner
Team member can perform task independently with supervision
Operator
Team member can perform task independently
Coach
Team member can train others to perform task
Individual Performance management plan (One for each team member)
Team Member
Jason
Team Leader
-
Review Period
15th May 2019 to 15th
June 2019
Skills to be
developed How skills are to be developed By
When? Completed
Self-awareness Personality tests, SWOT analysis 15th June 
Operating the project
related activities within the
specified time
Assigning time limits to the tasks, scoring the
performance on the basis of the time taken
15 June 
Student Name 8 ID

BSBMGT502 Manage people performance
Team leader’s comments
Personality tests and self SWOT analysis proved
beneficial for Jason to gain an insight into the
justification regarding the displayed outcomes. In
case of the time management, Jason
encountered difficulties at the initial stage,
however, regular practice helped him to gain
perfection in performing the activities according
to the requirements.
Signature:_____________
Date: ___
Staff member’s comments
I am thankful to my team leader for providing
support regarding improvising on the approaches
towards performing the duties and
responsibilities. Personality tests and self SWOT
analysis proved beneficial in enhancing the
awareness about the areas, where I need to
make modifications.
Signature
Date
Student Name 9 ID

BSBMGT502 Manage people performance
Performance management plan
Team Member
Mary
Team Leader Review Period
15th April 2019 to 15th
May 2019
Skills to be
developed How skills are to be developed By
When? Completed
Leadership Assign the tasks of supervising others’
performance
14th May Not
completed
Risk management Training about the risk assessment and
management methods
13th May Completed
Team leader’s comments
Mary seemed to be a fast learner in terms of
grasping the leadership skills, competencies and
abilities. The tasks, which was assigned to her,
was completed properly according to the
requirements. In case of the risk management,
she grasped the methods very quickly. I liked her
approach.
Signature
Date
Staff member’s comments
At the initial stage, I was able to conduct the
activities according to the identified and the
specified requirements. The team leader was
supportive enough for clarifying the doubts, which
I encountered at the time of making my
performance.
Signature
Date
Student Name 10 ID

BSBMGT502 Manage people performance
Assessment task 2
Please see the attached photo “Assessment task 2 - procedure and guideline – page 1”
“Assessment task 2 – procedure and guideline – page 2”
Based on your project in assessment task 1, you now need to lead your team to achieve goals developed
in a previous assessment. You must participate in a role play to demonstrate your leadership skills &
management techniques and strategies to facilitate team cohesion and work outcomes.
Procedure
Using the project proposal you have prepared and work to be assigned to you and your team members,
prepare to implement your strategies by supporting the team members in meeting expected performance
outcomes.
1. Participate in a project implementation meeting role play and ensure that you:
a. Provide feedback to team members to encourage, value and reward individual and team
efforts and contributions.
b. Encourage team members and individuals to participate in and to take responsibility for
team activities, including communication processes.
Instructions:
Allowed timeframe for role play: 10 minutes
Your assessor will provide you with further information about role play setting and specific
timings.
2. Develop a written report to explaining how group dynamics will support team performance and
also outline strategies that can support team cohesion, participation and performance
Specifications
You must submit a valid, sufficient and authentic evidence to achieve a satisfactory outcome in this
assessment task:
Role Play evidence:
1. Agenda and minutes of project meeting.
2. Email your minutes of meeting to the attendees and your manager (your assessor) for approval
3. A written report (500 words)
Student Name 11 ID