BSBMGT516 - Corporate Improvement Plan Case Study for XYZ Company

This case study examines the corporate improvement plan for XYZ Company, focusing on strategies to enhance its operations. The analysis includes a communication plan, outlining stakeholder engagement, resource allocation, and a detailed schedule for implementation. A comprehensive training plan is also presented, addressing employee development needs in product knowledge, customer diversity, and technical skills. The study further explores procedures for gathering employee feedback, continuous improvement processes using the DMAIC methodology (Define, Measure, Analyze, Improve, Control), and the formation of a continuous improvement policy. The plan emphasizes monitoring performance, identifying gaps, and providing training to address skill deficiencies, ultimately aiming to foster ethical and legal behaviors among employees and achieve continuous productivity improvements. The plan also emphasizes the importance of continuous monitoring of employee performances and reporting the same to the management. Furthermore, it highlights the importance of departmental heads recognizing the flaws and gaps in the performance of the employees and utilizing those to recognize training needs.

Running head: CORPORATE IMPROVEMENT PLAN
Corporate Improvement Plan
Name of the Student:
Name of the University:
Author Note:

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CORPORATE IMPROVEMENT PLAN
Assessment 1 – Case Study
Answer 1.
A review of the vision of XYZ Company shows that the company aimed to emerge into a
leading manufacturer and marketer of exclusive products and a customer care service provider.
The mission of XYZ Company stands on eight pillars. The first business aim of the company is
to provide superior quality goods and services to the customers. The second clause of the
mission statement of XYZ Company supports the first clause and mentions that the company
would aim to satisfy the needs of the customers, thereby ensuring customer satisfaction. The
third aim of the company is to offer innovative products in accordance to the expectations of the
customers. The fourth aim of the company is to provide efficient and timely customer care
services. The fifth mission clause of the company is to employ talented and perform oriented
staff. The sixth mission clause of the company is to market environmentally sustainable goods
and services. The seventh mission clause mentions that XYZ aims to adopt work practices which
would support its policy of marketing sustainable goods and services. The eighth clause support
all the previous clauses and aims to bring about continuous improvement in all the above clauses.
The management of XYZ Company in accordance to the aforementioned vision and
mission statements, should develop strategies to continuous improve the operations in the
company. The strategies throughout their length and breadth should provide opportunities to
employees to get involved in the entire process and to provide their feedback and ideas in order
to contribute to the strategy formation. The strategies would form consist of the following
components:

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Part a. A communication plan:
Appendix 7 – Communication plan template
Objective:
Prepare a communication plan to bring about continuous
improvement in the operations of XYZ Limited in accordance to
the vision and mission clauses of the company.
Relevant stakeholders (managers,
clients, teams, etc.)
Internal stakeholders-Managers, teams of employees
External stakeholders-Clients, suppliers, distributors, etc
Required resources (location,
equipment, etc.)
Location-All the offices of XYZ Company
Equipment-Computers, cables, video conferencing systems for
meeting with external stakeholders and outstation employees,
projector for holding meetings with in-house employees
Training room
Trainers and trainees
Method (slideshow presentation,
video conferencing, etc.)
The communication plan would involve slideshow presentation
video conferencing and face to face training
Schedule/delivery date
Schedule of activities (Communication plan to
facilitate continuous improvement process at XYZ
Company)
Time
(days)
Management of XYZ meets the departmental heads
to intimate them on the communication plan and ask
them to submit the report on the communication
issues 1
Departmental heads hold meetings with their
individual departments to locate communicate issues 7
Departmental heads submit report on
communication issues to management 1
Management form the preliminary strategies and
communicates to stakeholders for feedback 7
Management of XYZ accepts feedbacks from
stakeholders and forms the preliminary training plan 7
Accounts department release funds on approval of
management 2
Acquisition of material resources 30
Booking of training room 7
Appointment of trainers 7
New communication structure installed 60
Employees are trained on the communication
structure 30
Employees operate according to the new
communication structure 7
Departmental heads monitor employees 30
Submits report to the management 2

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Management takes further actions 60
Relevant policies/procedures
1. The communication plan should be supervised by
the management
2. The communication process should be supervised
by the departmental heads in the departmental
levels.
3. The communication among the employees should
follow the established official channel of
communication.
4. The employees below the rank of assistant
managers should obtain approval of the managers
prior to sending any email to external stakeholders.
5. The management should set deadlines for each
task.
6. The communication policy should be
communicated to all employees in form of a formal
email.
Security/confidentiality status
The confidentiality of all the customers should be
maintained by the staff members dealing wih them.
If it is required by the staff members to share client
details, the same should be done on the official
communication channel and the reporting
manager(s) should marked carbon copies to the
email.
Strategy for all team member to
provide feedback
All the team members should be allowed to give
feedback on any matter, not restricted to continuous
improvement process to their team
leaders/managers. The concerned TLs should
maintain complete privacy of the information
communicated to them.
Outcomes/follow-up actions
The managers/departmental heads/TLs should take
continuous follow of the performance of the
employees in order to ensure continuous
improvement
Documentation (hand-outs,
presentation slides, statistical
analysis, etc.)
The communication plan and process should be
communicated in the forms of handouts,
presentation slides etc. The same should be made
avail on the HR portals and also via emails to
employees.
Part b.
Appendix 8 – Training plan
Name: Training to ensure continuous development among employees of

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XYZ Company
Job/position description:
To be filled prior to
training
Major duties:
1. The improvement training sessions should be aligned to the job
responsbilities of each employee. For example, the improvement
planning of managers should be aliged to their job responsbilities.
2. The layout of the entire improvement plan should be submitted
with the management for approval.
3. The managers should obtain continuous feedback from their
subordinates on the knwoldge they gain from training.
4. The training sessions should be subjected to the continuous
monitoring during and after completion.
5. The employees who would be undergoing the training should be
intimated at least a week (7 working days) ahead of the scheduled
dates.
6. The employees after receiving intimation on the training, should
reply to the email confirming their availability without 48 hours of
receipt of the email. If an employee is unable to attend the training,
he/she should inform in writing at least 12 hours prior to the
training start time expect under exceptional situations.
Date of plan: September 2, 2019 onwards
Approval of plan: The Managing Director, XYZ Company
Training and development
needs
Details of training
required
Cost
of
traini
ng
(AUD)
Time
allocati
on
(days)
Training dates and
locations
Product knowledge is weak Product knowledge
would be provided
10000
0
5
September 2, 2019,
Conference Rooms 1
and 2
Customer diversity knowledge
is weak
Customer diversity
training
5
September 9, 2019,
Conference Rooms 1
and 2
Technical knowledge is weak
Technical training
required
5
September 16, 2019,
Conference Rooms no
1 and 2
Answer 2.
The Environment Sustainability policy of XYZ Company is effective in ensuring
sustainable operations in the company. The policies should be amended from time to time to

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incorporate the changes in legislations introduced by the Department of Industry, Innovation
and Science, Government of Australia (Business.gov.au. 2018). XYZ Company could achieve
continuous improvement by providing training to its employees. The management of the
company should first ask the departmental heads observe and report the performance of
individual employees. The departmental heads should point out the training needs of the
employees and accordingly plan the improvement plan. The entire process should take place
throughout the year which would be followed by improvement plan.
Answer 3.
The following are the procedures which can be adopted to provide feedback and
contribute ideas for continuous improvement in XYZ Company:
1. The management of the company should lay down procedures for continuous improvement
plan.
2. The continuous improvement plan should encompass all the designations as per the
organizational structure of the company (Appendix 3 of the case study).
3. The continuous improvement plan should have provisions of employees expressing their
opinions which the reporting managers should consider before incorporation of the same with the
continuous improvement plans formed by the apex management.
4. The employees would be provided with training to enable contribute more effectively to the
improvement plans.
5. The employees while participating in the continuous improvement plan should follow the
communication plan described above.

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Answer 4.
4a. Continuous improvement procedures
The continuous improvement process is an ongoing improvement process that involves the
effort needed to improve the different kinds of the products, processes and different kinds of the
services. The total process improvement project will directly have an impact on the overall
business philosophy of the company (Chirinos 2017). The changes in the overall business
strategies leads to the success of the retail business and also leads to different kinds of business
innovation. The management of
XYZ Company has presented a clear role to all the different
employees of the business in order to present the most comprehensive solution to the business
organization. The process improvement system is measured using the DMAIC quality system.
The process improvement procedure will involve five different steps which will include the likes
of;
a. Define- The definition of the problems and the process improvement is important for the
management of the organization as because it helps the management of the business to
ensure success. The proper definition of the problems helps the management of XYZ
Company to easily figure out the different kinds of the solutions to the problems. The
definition of the different kinds of the business improvement process is key to the success
of the XYZ retail company and its sustainability.
b. Measure- The measurement of the problems is another important aspect of the system
improvement process. The measurement depends on the current performance of the
process and then judging it according to the different needs of the business organization.
It is important for the management of the organization to ensure the success of the
business in a proper and efficient manner. The proper measurement of the different kinds

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of the process will help to identify the limitations of the process and improve them in a
proper and efficient manner.
c. Analyse- The analysis of the current process will be the key to the identification of the
limitation of the business in a proper manner. The proper identification of the business
process and the factors involved in the business process accordingly is key to the success
of the business in a proper and efficient manner. It is important for the management of
the business to analyse the total situation and effect the changes as early as possible.
d. Improvement- The improvement process will lead to the different kinds of the solutions
that needs to be undertaken in a proper manner. The analysis of the current process is key
to a successful improvement process. The right analysis will lead to the selection of the
right process and will thus finally lead to the perfect solution. The improvement process
will help address the different problems currently faced by the management of the XYZ
Company.
e. Control- The control process of the organization will help the management of the
business to ensure the success of the organization in a proper and unprecedented manner.
The control process will help the management to ensure the success of the business in the
most efficient manner.
4b.
The management should hold meeting with all the managers to ensure that all the
managers follow the monitoring performance and productivity in their areas. The management
encourage the middle level managers to participate in the process.

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Answer 5.
Continuous Improvement policy
XYZ limited should form a continuous improvement policy to gain continuous improvement
in the productivity. The continuous improvement plan should involve continuous monitoring of
the performances of the employees and reporting the same to the management. The departmental
heads should recognize the flaws and gaps in the performance of the employees, both qualitative
and quantitative, if any. They should utilize these gaps and flaws to recognize training needs of
the employees. The employees concerned should be provided with appropriate training which
would enable the employees to overcome the gaps in their skills (First Kendler and Leibenluft
2017). The continuous improvement plan will help the management to maintain high level of
ethical and legal behaviors among employees. It is important for the management of the business
to ensure success of the organization in a proper manner. The development of the improvement
targets is important for the management to ensure sustainability targets. The factors include;
a. Conduct- The conduction of the business involves the proper implementation of the
policies and the proper behaviour of the employees.
b. People- Acording to, Dubey Gunasekaran and Ali (2015) the employees must act in a
responsible manner to ensure that the customers feel friendly. The customers must always
be greeted with smile and must be interacted in the most appropriate manner.
c. Stakeholders- The management must communicate with the stakeholders of the business
in a proper and efficient manner. It is important for the management of the business to
ensure the success of the business.
d. Supply Chain- The supply chain of the business will include the like of the business in
the most efficient manner. It is important for the business to ensure the success of the

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business in the most efficient manner (First Kendler and Leibenluft 2017). The supply
chain maintenance of the business is important to ensure success of the business.
e. Environmental Impact and Climate Change- The environmental impact must be
impacted in a proper manner and climate change must be addressed in a proper manner to
ensure success in the most efficient manner.
Acording to, Dubey Gunasekaran and Ali (2015) it is important for the management of the
business to provide the best sustainable products that is suitable for the business needs of the
organization. The presence of the best sustainable policy is important for the management of the
business to ensure success of the business. It is important for the management of the business to
ensure success of the business in a proper manner. The development and the reward to the staff is
important for the management of XYZ Company to ensure that the sales process is carried out in
the most efficient manner.
It is also important for the management to ensure sustainability. The proper use of the
sustainability process can help identify the different kinds of the business process in a proper
manner. The better the sales process, the better will be the application of the management. The
sustainable initiatives that will be taken by the management of the XYZ Company includes the
likes of;
a. Use of local markets and the local products
b. Recycle different materials and use of renewable energy in the retail stores
c. Installation of 150 mega litre tank to store the rainwater
d. Installation of a smart lighting system is important for the management of the business in
a proper and efficient manner.
e. Use of low power usage LCD and LED monitor display systems

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f. Removal of individual desk bins
g. Discount for the employees who uses different kinds of public transport and car pools

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Assessment 2 – Meeting Observation (Role Play):
1. Time would be arranged to meet the superior (assessor) and team members.
2. The business operations manager should explain the improvement plans and procedures
described above.
3. Role play:
0.00. Hello everyone, today we are going to discuss the coveted continuous plan which would be
implemented in XYZ Company to ensure sustainability and reduction of CO2 footprint.
0.02. First, the communication plan would be developed. The following are the steps which
would lead to the implementation of the communication plan:
Management of XYZ meets the departmental heads to intimate them on the
communication plan and ask them to submit the report on the communication
issues
Departmental heads hold meetings with their individual departments to locate
communicate issues
Departmental heads submit report on communication issues to management
Managament form the preliminary strategies and communicates to stakeholders
for feedback
Management of XYZ accepts feedbacks from stakeholders and forms the
preliminary training plan
Accounts department release funds on approval of management
Acqusition of material resources
Booking of training room
Applointment of trainers
New communication structure installed
Employees are trained on the communication structure
Employees operate according to the new communication structure
Departmental heads monitor employees
Submits report to the management