BSBMGT517 Manage Operational Plan: ACA Café Restaurant Plan

This document presents the strategic and operational plan adopted by the board of ACA Café Restaurant for its coffee shop outlet. It includes the restaurant's mission, values, vision, goals, and objectives, along with strategies and actions for achieving them. A SWOT analysis identifies the strengths, weaknesses, opportunities, and threats associated with the restaurant's key areas of activity. The plan also features planning grids for each goal, contingency plans, an organizational chart, stakeholder analysis, a history timeline, and a PEST analysis. Appendices include performance management review, risk management contingency plan, resource acquisition and management, and an operational plan variance advice form. The plan aims to improve the organization's performance, expand its services, and enhance customer satisfaction.

ACA Café
Restaurant
Strategic &
Operational Plan
Coffee shop outlet

ORGANISATION NAMEWYNYARD FOOTBALL ORGANISATION
Signatories
The board of ACA CAFÉ RESTAURANT adopted the following strategic and
operational plan in its entirety on the ** day of ******* in the year 20**
(use the ACA Café Restaurant Business summary to assist in the completion of
the details)
Name Position Signature
Page 2

ORGANISATION NAME
Table of Contents
ACA CAFÉ RESTAURANT.............................................................
Our Mission ................................................................................
Our Values..................................................................................
Our Vision...................................................................................
Goals..........................................................................................
Objectives ..................................................................................
Strategies and Actions ...............................................................
SWOT Analysis of the ACA CAFÉ RESTAURANT...........................
Planning Grid for Goal 1.............................................................
Planning Grid for Goal 2.............................................................
Planning Grid for Goal 3.............................................................
Planning Grid for Goal 4.............................................................
Contingency Plans......................................................................
Attachment A1: ACA Café Restaurant Chart ..............................
Attachment B1: Stakeholder Analysis .......................................
Attachment C1: ACA Café Restaurant History Timeline ............
Attachment D1: PEST Analysis ..................................................
Attachment E1: SWOT of Goal 1.................................................
Attachment E2: SWOT of Goal 2.................................................
Attachment E3: SWOT of Goal 3.................................................
Attachment E4: SWOT of Goal 4.................................................
Page 3

The ACA Café Restaurant
The ACA CAFÉ RESTAURANTwhich promotes the <BUSINESS
GOAL> from its base of operationson LOCATION/TOWNis a proud
and activebusiness.
As part of the planning process the ACA CAFÉ RESTAURANTlisted
the key events, milestones and occurrences in their history. The
pivotal moments that have shaped the ACA CAFÉ RESTAURANTinto
its current form are:
<INSERT KEY MILESTONES FROM THE ACA CAFÉ RESTAURANT
HISTORY TASK>
A detailed chronological breakdown of the ACA Café Restaurant’s
history can be found in Attachment C1
Page 4

ORGANISATION NAME
Mission
According to the present situation the mission of this report is that the
organisation needs to improve with the help of monitor implementation and
develop the knowledge (Hernandez, 2017). At the same time it also requires
that to analyse the financial position which is helps to improve the
organisation.
Values Social value: the cafe restaurants needs to be good in the social
media as well. Spo that the customer can easily find out the restaurant
Recruiting: The organisation need to recruit the staff with the knowledge and skills.
At the same time it also improves the organisation due to take the order of the
customer.
Vision
 Need to make a strategy to improve the organisation
 The vision need to be clear and specific
 The vision must be based on the whole task
Page 5

Page 6

ORGANISATION NAME
Goals
Goals that the ACA CAFÉ RESTAURANThas determined to focus on
are:
 Goal 1– In the present situation the main goal of this management is that to
improve the organisation. At the same time the management need to develop a full
espresso coffee services in George street along with the open lobby.
Page 7

Objectives
In line with the goals outlined in this plan the ACA CAFÉ
RESTAURANT hasdeveloped specific objectives to be achieved
throughout the 20**-20** life of the plan.
Theobjectives for each of the key areas are:
 Goal 1
 The organisational goals need to be clear and specific
 Goal 2
 Strong communication skills
 Goal 3
 Increased the productivity
 Goal 4
 Increased the efficiency towards the work.
Page 8

ORGANISATION NAME
Strategies and Actions
As part of its planning the ACA CAFÉ RESTAURANT developed
planning grids that record strategies and actions designed to
achieve its objectives for each key area.
These planning grids record strategies and actions that are SMART.
They are:
According to the improvement of the organisation thhe strategies to improve the
organisation is that , the team, leader need to know the project goal. At the same the the
management need to recruit the staffs with knowledge and skills. The old staffs are also
need to be trained with the advanced knowledge.
SWOT Analysis
As part of the planning process those involved completed a SWOT
analysis of the ACA CAFÉ RESTAURANT.
This identifies the strengths, weaknesses, opportunities and threats
associated with the ACA CAFÉ RESTAURANT’s key areas of activity.
Through analysis of the SWOT the ACA CAFÉ RESTAURANT can
assess where it is currently at in relation to each area. The
SWOTultimately assists in helping the ACA Café Restaurant
determine a preferred future.
The information collected as part of this stage of the planning is
included with the plan as Attachments E1 through E4.
Page 9

According to the SWOT analysis the main strength of the organisation is that
it is established in George Street which very famous and reputed cafe
restaurant.
At the same time weakness of this organisation is that the staff who are
working they are basically suffers from the lack of knowledge and skills in
their work field.
The opportunity of the organisation is to the management create the financial
operation which is declare that the new cafe will develop new strategy to
make a espresso coiffe service along with the open lobby.
The main thread of the organisation is to implementation of the plan for the
improvement of the organisation.
Page 10

PLANNING GRID FOR<GOAL 1>
Objective:
Strategies
What
Actions
How
Priorit
y
L/M/H
Time
Frames
When
Resources
Human
Material
Financial
Intellectual
property
Responsibility
Who
Performance Indicators
Measurement
train the staff
Training provided H 20 days trainner trainner Old staff
Page 11

PLANNING GRID FOR <GOAL 2>
Objective:
Strategies
What
Actions
How
Priorit
y
L/M/H
Time
Frames
When
Resources
Human
Material
Financial
Intellectual
property
Responsibility
Who
Performance Indicators
Measurement
improve online
portal
Advanced technology H 30 days IT IT dept. experinced
Page 12