BSBMGT517 - Manage Operational Plan Assessment Workbook - Ravi

This document presents a student's completed assessment workbook for the BSBMGT517 unit, focusing on managing operational plans. The assessment covers various aspects, including identifying the purpose of operational plans, key performance indicators (KPIs), and contingency planning. It explores topics like the detrimental impacts on time management, stakeholders for plan approval, and recruitment strategies. The assessment also delves into triple bottom line reporting, monitoring operational performance, and the role of operational plans in achieving organizational objectives. Furthermore, it includes research on budgeting processes, alternative approaches to developing KPIs, legislative and regulatory contexts, and organizational policies. The document also features a business pitch for a cycling tour business catering to MAMILs (Middle Aged Men in Lycra), detailing market analysis, operational models, and financial considerations.

BSBMGT517 - Manage operational plan
Assessment Workbook
Student RAVI KUMAR
Signature
Assessor judgement based on knowledge and performance evidence:
 C - Competent
 NYC – Not Yet Competent
Reasonable Adjustment  No
 Yes - Description of adjustment
Assessor
Signature Date

Assessment Tool Instructions
This assessment tool is to be completed by the Assessor and the Student. The assessment tool has
been developed to collect and record evidence to assess the Student’s understanding and application
of the performance criteria, performance evidence and knowledge evidence. If there are multiple
units listed above, they have been integrated and are co-assessed holistically. This assessment tool
must be completed using a black or blue pen and all relevant sections are to be completed.
Instructions to the Assessor
The assessor will provide the assessment tool to the Student and explain the assessment
requirements, providing guidance to the Student as required. Verbal challenging may apply and the
Assessor is required to record these notes in the Assessor’s comments section. Please ensure that all
signatures and dates are accurately recorded, all sections have been marked and that comments have
been included where necessary.
Instructions to the Student
You will be required to read through the assessment activities and prepare for the assessment. If the
assessment involves written responses, you can write your answers in the spaces under the question.
Please ensure that you complete all required sections of the assessment tool. All questions must be
answered in full. Your assessor may verbally challenge your answer by asking you to clarify or
further explain your answer. At the end of this assessment task, your assessor will provide you with
feedback on areas for continuous professional development. Unless specified, answers should be
approximately 100 word in length.
Before commencing the assessment, please complete the pre-assessment checklist below to
confirm that you, the Student, are ready for assessment.
I have been given access to all of the resources for this assessment  YES  NO
I have had my rights and the appeal system fully explained to me  YES  NO
The assessor has discussed special needs assistance with me  YES  NO
I understand that I have to complete all tasks/questions myself  YES  NO
I acknowledge that I am ready for an assessment for the unit  YES  NO
I acknowledge that I have had the assessment process explained to me  YES  NO
I understand that plagiarism is not accepted  YES  NO
I agree to undertake assessment tasks in this assessment tool  YES  NO
Q # Questions
Satisfactory
√ = Yes
X = No
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1. What are operational plans used to identify?
Operational plans are used to identify the following things.
 The goals of the team, section or department
 How the goals will be achieved
 What resources are required to meet the goals
2. What are 5 key performance indicators that relate to your industry?
• Productivity
• Use of resources
• Profitability
• Performance and development of managers
• Performance and attitude of employees
3. When preparing a contingency plan what guidelines should you
remember
o Your main goal is to maintain business operations.
o Define time periods
o Identify the trigger
o Keep the plan simple
o Consider related resource restrictions
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o Identify everyone's needs
o Define 'success'
o Include contingency plans in standard operating
procedures
Manage your risks
Identify operational inefficiencies
4. What may have a detrimental impact on time if not handled
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correctly?
 The use of materials in the business.
 The aspect of quality control and quality assurance in the
business.
 Failure to inspect the machines in the organization.
 Lack of appropriate strategies to handle complaints from
customers.
 Lack of legal frameworks that guides the organization in its
operation.
5. Who might you consult to obtain approval for an operational plan?
 Consulting form the stakeholders.
 Consulting from departmental heads
 Consulting from business leaders
 Consulting from seminars and meetings.
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6. What aspects could be involved in recruiting new staff?
 Identifying the required need for hiring
 Planning why recruitment is needed and how it should be
done
 Searching the relevant skills from available staff.
 Coming up with strategies that identifies the viable
candidates in the position needed.
 Recruiting the qualified personnel
 Carrying out the screening procedure so as to get the
appropriate candidate.
 Interviewing and offering employment to the staff who has
passed the appropriate criteria.
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7. What is triple bottom line reporting?
 Refers to the accounting technique that targets to incorporate
different dimensions of performance such as Social,
environment and financial aspect. It differs from the
traditional methods of reporting the accounting aspects which
included the only environmental and social measures. It is
commonly known as the 3ps that is people, planet and
profits.
8. What is involved in monitoring and reviewing operational
performance?
 Frequent review of the operations. This helps to determine if
all activities outline in the entire operational plan is keenly
undertaken.
 Carrying out periodic reviews of the outcomes as indicated in
the operation plan. This focuses on checking whether the
activities undertaken are giving profits on the performance.
 Emphasizing on the infrequent review on the entire operation
plan. This follows after the review of the entire management
system thus checking whether it’s relevant to the
circumstances available.
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Satisfactory (please circle) Yes No
Feedback to the Student:
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P # Projects
S
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√
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1. For this task you must research each of the following topics, and write a report on
your findings. Use the following questions as a guide to your research.
1. Describe.
The operational pans of the business helps in describing the nature of the
business, describing the sales and the entire marketing strategy which includes
the aspect of success in the business. Therefore, operational model targets to
ensure products and services are fetching adequate profits in the marketplace.
Some of the models of operation plan are
 Operational plan low level management A unit within a single
business .This includes plans such as departmental work, daily activities
and tactical in marketing.
 The tactical plan mid-level management single area of the business as a
whole. This includes models to work to so as to get specific ideas and
actions which are not so much detailed.
 Strategic plan top management model which discusses the entre
organizational mission that determining the goals and the ambitions of
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the business.
2. Explain the role of an operational plan in achieving the organization’s
objectives.
 Opening and closing the time ordering frameworks in the business.
 Helps in opening and closing the procedures and securities in security.
 Helps in controlling the human resource and effectively assigning duties to the
workers in the organization.
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 Helps in identifying the risk management thus giving clear objectives to
different entities in the enterprise.
 Serves as calendar of events thus tracing the progress of the process in the
business.
3. Explain at least one budgeting process used by your organization.
 The top down budgeting process. This process includes the put identified by
the top level executives in the business enterprise. The organization CEO
determines the process to be incurred in identifying the financial practices.
This process lays down the echelon of the organizational structure thus giving
direction on how budgeting will be made (Nous, 2014).
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4. List the alternative approaches to developing key performance indicators to
meet business objectives.
 Defining the objectives and goals of the organization.
 Identifying the key indicator of the organization goals.
 Identifying the activities that conforms to performance.
 Selecting a sample or a portion of the activities that indicates performance
 Identifying those aspects which improves performance in the business.
5. Outline the legislative and regulatory context relevant to the operational plan of
your organization.
 Use of appropriate rules and regulations which ensure adherence to
regulatory analysis.
 Coming up with appropriate procedures that caters for all stakeholders
in the business.
 Explaining to the available personnel the need for the legislative
framework in the business.
 Encouraging organizational personnel to participate in training and
seminar practices.
6. Outline your organization’s policies, practices and procedures that directly
relate to the operational plan.
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