BSBMGT517: Manage Operational Plan - Knowledge Questions & Answers

This document presents a student's solutions to the knowledge questions for the BSBMGT517 Manage Operational Plan assessment task, part of the SIT50416 Diploma of Hospitality Management at Queensford College. The assessment covers key areas such as differentiating between organization-wide and department-specific operational plans, describing methods for developing operational plans, explaining how an operational plan can help achieve objectives (illustrated with an example from Champion’s Sports Bar), detailing top-down and bottom-up budgeting processes, and discussing the implementation of operational plans including budget considerations and communication strategies. The student provides detailed explanations and practical examples to demonstrate their understanding of the concepts. Desklib provides access to a variety of solved assignments and study resources for students.

BSBMGT517 Manage operational plan
SIT50416 - Diploma of Hospitality Management
BSBMGT517 Manage operational plan
Student Assessment task 1 of 2
Version control
Date Version Changes made Author
Jan 2021 V2.0 Update to existing, redevelopment OK/RB
Mar 2021 V2.1 Update email instructions and trainer feedback RB
Students, please complete this cover sheet. PRINT CLEARLY using Black or Blue Ink only.
Qualification
Student name
Student number
Student email
Assessor name
Assessment due date
Submission date Attempt 1 Date: Attempt 2 Date: Attempt 3 Date:
Result for attempt (S or NS)
Copyright © 2019 Malekhu Investments trading as Queensford College. All rights reserved.
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BSBMGT517 Manage operational plan
Contents
Version control.................................................................................................................................
Student declaration of authenticity.......................................................................................................
Assessment Tool 1 of 2: Knowledge questions......................................................................4
Student instructions.............................................................................................................................
Purpose...........................................................................................................................................
Location...........................................................................................................................................
Resources supplied by your assessor..............................................................................................
Resources you need to provide........................................................................................................
How to submit this Assessment Tool...................................................................................................
What you must do to achieve Satisfactory for this Assessment Tool...................................................
Written answer question guidance...................................................................................................
Question 1.......................................................................................................................................
Question 2.......................................................................................................................................
Question 3.......................................................................................................................................
Question 4.......................................................................................................................................
Question 5.......................................................................................................................................
Question 6.......................................................................................................................................
Question 7.......................................................................................................................................
Question 8.......................................................................................................................................
Result (for use by assessor only)........................................................................................................
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BSBMGT517 Manage operational plan
Note: You must sign the student declaration for your submission to be accepted.
Student declaration of authenticity
Before you submit this Assessment Tool you must declare the work is your own. Read the text below. Sign
the declaration if you agree with all of the statements.
I declare:
 The answers I have given in this Assessment Tool are my own work, based on my own study and
research and no part of it has been copied from any other source, except where due
acknowledgement/reference has been made. (Plagiarism is not permitted in any form)
 A late submission fee of $150 per Unit of Competency will apply before my submission will be
marked if my submission is made past the due time and date.
 I have kept a copy of my Assessment Tool if I have submitted the answers in any form other than a
self-marking quiz on Moodle.
 Queensford College will retain this Assessment Tool as evidence of assessment for audit purposes.
 I give permission for my Assessment Tool to be reproduced, communicated, compared and archived
for the purposes of detecting plagiarism or collusion and to fulfil Queensford College’s requirements as
an RTO.
 Any assessment marked as unsatisfactory will require me to undergo reassessment; reassessment
may involve different assessment to that originally undertaken.
 I have read and understand the policies and procedures relating to assessment as outlined in the
Queensford College Student Handbook (or the International Student Handbook) and the Student
Assessment Guide.
Signed Dated
Note: If you are completing this document electronically, use either a scanned and cropped jpg image of
your signature or type your name in the space above.
For documents submitted through Moodle, the inclusion of this declaration with any form of signature,
however presented, with your submission, indicates you understand and agree the declaration is true.
If you are completing this Assessment Tool as self-marking questions on Moodle you will be required to
agree to an electronic statement of authenticity at the beginning of the Knowledge questions before being
able to proceed.
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BSBMGT517 Manage operational plan
Assessment Tool 1 of 2: Knowledge questions
Student instructions
Purpose
In this assessment, you will be demonstrating the skills and knowledge required to manage an operational
plan. It requires your ability to develop and monitor implementation of the operational plan to provide
efficient and effective workplace practices within the organisation’s productivity and profitability plans. This
Assessment Tool will test your knowledge which is essential if you are to demonstrate competency at the
skills required by this unit in managing an operational plan.
Location
Your assessor will advise the due date and time for this assessment.
You are to answer a series of self-marking questions. Complete this activity on Moodle.
If the quiz is not available as self-marking in Moodle:
 Make a copy of this document. Name it BSBMGT517_AT 1 of 2_[Your Name]_submission1 (if your first
attempt, submission2 if your second etc.)
 Complete the cover sheet and sign the declaration of authenticity. Your submission will be rejected
unless both of these are completed. Rejection may mean a delay in your submission and the
imposition of a late fee which must be paid before your work will be marked.
 Complete all questions and parts thereof.
 You need to submit this document when you have completed all sections. You need to upload the
document to Moodle by clicking on the link named BSBMGT517_AT 1 of 2_Submission link. You
MUST keep the original of this document somewhere safe.
Resources supplied by your assessor
Document The following document provided in the ‘Student Supporting Resources’ folder:
SIT50416_Marino Enterprises Handbook_V1.0
Physical resources None
Resources you need to provide
Computer and internet access
How to submit this Assessment Tool
What? Complete all the questions in this document and submit to Submission link
When? Your assessor will advise the due date and time for this assessment.
Where? On Moodle
What you must do to achieve Satisfactory for this Assessment Tool
This Assessment Tool is the first of 2 assessments for this Unit of Competency. You must achieve a
Satisfactory result (correct response) for every question.
You are permitted 3 attempts at this assessment.
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BSBMGT517 Manage operational plan
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell
you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note the following guidance is the minimum level of response required.
Analyse: when a question asks you to analyse something, you should do so in detail, and identify important
points and key features. Generally, you are expected to write a response one or two paragraphs long.
Compare: when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.
Contrast: when a question asks you to contrast something, you will need to show how two or more things are
different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a
response one or two paragraphs long.
Describe: when a question asks you to describe something, you should state the most noticeable qualities or
features. Generally, you are expected to write a response two or three sentences long.
Discuss: when a question asks you to discuss something, you are required to point out important issues or
features and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.
Evaluate: when a question asks you to evaluate something, you should put forward arguments for and
against something. Generally, you are expected to write a response one or two paragraphs long.
Examine: when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.
Explain: when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify: when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.
List: when a question asks you to list something, this means that you are asked to briefly state information in
a list format.
Outline: when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.
Question 1
Explain the difference between an operational plan modelled on the organisation as a whole and
one that has been modelled to suit a specific organisational goal or department.
Time frame: The operational plan modelled on the organization takes longer time with comparison to
the operational plans that has been made for the specific organizational goal and department.
Environment: Depending on the objectives of the operational plan the environment can differ
however for the operational plan of the whole organization all the factors of environment needs to be
considered.
Management: Management for the operational plan for the organization involves all the departments
of the management and whereas for a particular objective this operational plan can only relate to a
particular objective.
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BSBMGT517 Manage operational plan
Frequency of change: Frequency of the change in this operations is related to the operational plan
for the organization is higher in comparison of the other. However operational management on an
objective is regarding two or more objectives that can influence the operations.
Budget: There is mostly high changes in the differences of the budget for operational planning for
business is higher in comparison to that of a certain objective.
Assessors use only Satisfactory ☐ Not yet satisfactory ☐
Comment if NYS
Question 2
Describe two (2) typical methods for developing an operational plan.
Method
1 Development of change in the operational strategy has been considered to be the first
method for the operational plan that is towards the introduction of a new strategy in the
organization. Such changes the approach towards the ways in which the business is
managed and has been considered to be the regarding the effectiveness of their efforts.
2 The next change in the production or the overall operations of the business. Hence, in such
changes the changes take place from the core of the operations itself and is said to influences
the areas of management. The factors that has been considered to be the key is said to be
able to influences the practices of the corporations.
Assessors use only Satisfactory ☐ Not yet satisfactory ☐
Comment if NYS
Question 3
You have received an instant message from one of your staff members:
Respond to your staff member by explaining a
minimum of three (3) ways an operational plan
can help an achieve objectives at Champion’s
Sports Bar.
Susan
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BSBMGT517 Manage operational plan
The operational plan is able to help in achieving the objectives of the business through the following
ways, 1) It helps in the classification of the tasks of the team that they are going to be undertaking
for the weekly and daily basis. 2) The focus of an operational plan is to be able to provide the
comprehensive guide for the day to day operations that the team members need to take in order to
be able to accomplish for the long term goals. 3) An operational plan is able to establish a bench
mark for the company to be able to achieve the daily expectations that are essential for avoiding
getting off the track and objectives of the planning.
Note: your message is considered ‘sent’ once you upload.
Assessors use only Satisfactory ☐ Not yet satisfactory ☐
Comment if NYS
Question 4
There are two (2) main approaches to creating a budget. In your own words, explain each budgeting
process listed in the table.
Budgeting
process Explanation
Top-down Top down budgeting process has been considered to be the allocation of the set
amount and allocation of funds and resources as per the departments. This is said
to be very helpful for the development of new plans and the reduction of existing
ones. This has been considered to be the focus of the budget to be able to make
the maximum utilization of the resources that have been allotted.
Bottom-up In such a process the department starts its preparation of the budget for their
team on the basis of their needs and also the about the ways in which they are
able to take the initiatives that they want to run. Such form of budget is able to
ease the process of the company wide selection that is helpful for the objectives to
be able to meet the expectation that are generally shared with different
departments.
Assessors use only Satisfactory ☐ Not yet satisfactory ☐
Comment if NYS
Question 5
Explain four (4) different approaches to developing key performance indicators.
Approach to developing KPIs
1 Through the determination of strategic objectives that are considered to be the reason that
allows the business to be able to generate the KPI that are going to be directly impacting the
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BSBMGT517 Manage operational plan
overall achievable objectives.
2 The factors that determine the success of the organizational operations can also be selected
as the KPI for the business to be able to achieve the success.
3 Certain measurements of the performance of the business can be used as the factor which
defines the success of the organization. Hence, it can be used as KPI development.
4 Development of the KPI can be made with the help of the results that are developed in the
past for the organization. It is said to be the key factor which influences the organizational
growth.
Assessors use only Satisfactory ☐ Not yet satisfactory ☐
Comment if NYS
Question 6
When you are in charge of developing operational plans and reporting on financial activities within
an organisation, it is critical you understand and are up to date with key provisions of legislation
relevant to business operations.
For each legislation and regulation listed in the table, provide a brief summary of what it entails and
explain the relevance to operational plans. You must use your own words.
Legislation/regulation/
code
Brief summary How is this relevant to operations?
Australian Securities and
Investments Commission
Act 2001
This act is to maintain, facilitate and
improve the performance and the
financial system of the organization
that fall under it. It is able to
promote confidence and
information about the participation
of the investors and consumers that
are present in the financial system
of the administrative operations of
law.
This act helps in the improvement
of the financial system and the
organization performance which is
why it is relevant to the operations
of the organization.
Corporations Act 2001 This act is the principle legislation
that regulates the business entities
in Australia. It is also considered to
be the regulation of the matters that
is formed as operations that the
companies and their duties of
officers, take for the level of
fundraising.
From this act the duties and the
level of fundraising is determined
which is why it impacts the
operations.
Work Health and Safety
Act 2011
From this act in Australia the
requirements and standards for
building health and safety of
workplace has been considered.
This is essential for the protection
As it concerns with the health and
safety of the organization and its
people thus, the operations are
also involved into considerations.
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BSBMGT517 Manage operational plan
Legislation/regulation/
code
Brief summary How is this relevant to operations?
of the health safety and welfare of
the workers and other people in the
place of work. It is said to put legal
obligation or duties on the work.
Assessors use only Satisfactory ☐ Not yet satisfactory ☐
Comment if NYS
Question 7
When you are developing, implementing and monitoring operational plans, there are a range of
policies, practices and procedures that you must comply with. Access the Marino Enterprises
handbook and identify the policies, practices and procedures listed in the table below.
In your own words, for each policy, procedure and practice listed; provide an overview of the
purpose and an example of how it directly relates to the operational plan. An example has been
provided for you.
Policy/procedure/
practice
Overview How does this relate to/impact the
operational plan?
Purchasing policy The purpose of this policy is to provide
clear guidelines for acquiring of goods and
services. This policy helps to ensure the
best value for money, good management
practices, legislative compliance,
transparency, probity and environmental
performance. It provides clear guidance for
managing purchases of varying amounts.
When acquiring physical resources
or services, it will be imperative to
ensure purchases are made in
accordance with this policy.
Varying threshold requirements will
need to be monitored to ensure
compliance in terms of the process
and documentation required.
Recruitment and
selection policy and
procedure
Recruitment and selection policy is a
document which provides the summary
of the guides and principles regarding
the ways in which the organization is
going to conduct the recruitment and
selection.
Depending on this policy the
organization is able to make
recruitment and selection for the
talent that is essential for the
operations.
Meeting policy and
procedure
This is the policy which is set out for
the decision of the meeting that are
able to ensure the certain conventions
and adhere to the ways in which
meeting has been meant to be
executed.
The planning of the operations
includes different operations for
which meetings are essential.
These planning allow the meeting
policy to enhance the process
that is going to be utilized.
Diversity policy Diversity policy is about the gathering
of unique and individual form of
creating an environment that is able to
value and respect the individuals for
their talents. It is also about having a
Having diversity is essential for
the organization to be successful
in their operations and avoid
other diversification issues.
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BSBMGT517 Manage operational plan
Policy/procedure/
practice
Overview How does this relate to/impact the
operational plan?
collective culture in a work place from
which benefits can be earned.
Assessors use only Satisfactory ☐ Not yet satisfactory ☐
Comment if NYS
Question 8
In accordance with WHS legislation, list a minimum of three (3) responsibilities and duties for each
role listed in the table.
Role Legal responsibilities and duties
PCBU’s The role of person conducting a business or undertaking in WHS is to
make sure that the health and safety of the workers is maintained at the
workplace. It is make sure that all the areas that can cause issues
regarding the workplace is eliminated or minimized with the risk.
Workers The role of workers is to make sure that they take reasonable care of their
own health and safety. This is said to help with the compliance of the
instruction, policy and procedure for the giving the employer and the business
of the work place a assurance.
Managers/
Supervisors The role of the managers at WHS is to help make decision about the health
and safety of the employees and also make sure that it is not affecting their
work activities. These actions are considered to be essential for the reports to
be effective for the making inspection of ensuring the safe work and method
statements before their completion.
Assessors use only Satisfactory ☐ Not yet satisfactory ☐
Comment if NYS
Result (for use by assessor only)
Has the student signed the
declaration of authenticity or this has
been done through Moodle?
☐ Yes ☐ No
Has reasonable adjustment been
made by the assessor in assessing
the student’s competency in respect
of this Assessment Tool?
☐ Yes ☐ No
If Yes, the assessor must specify the arrangements of
the reasonable adjustment.
Describe here:
Name of assessor
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BSBMGT517 Manage operational plan
Signature of assessor
Date of marking assessment Click here to enter a date.
Results for this Assessment Tool Question 1 Satisfactory ☐ Not Satisfactory ☐
Question 2 Satisfactory ☐ Not Satisfactory ☐
Question 3 Satisfactory ☐ Not Satisfactory ☐
Question 4 Satisfactory ☐ Not Satisfactory ☐
Question 5 Satisfactory ☐ Not Satisfactory ☐
Question 6 Satisfactory ☐ Not Satisfactory ☐
Question 7 Satisfactory ☐ Not Satisfactory ☐
Question 8 Satisfactory ☐ Not Satisfactory ☐
If resubmission is required, provide
date
Click here to enter a date.
If resubmission is required, specify
requirements
Resubmission due date and time:
The following must be resubmitted:
Note to assessor: once this Result section is completed, copy the result of S or NS to the cover
page and transfer result to the Student Assessment Tracker.
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