BSBMGT517: Managing an Operational Plan - Knowledge and Skills

This document presents a complete solution for the BSBMGT517 Manage Operational Plan assignment. It includes a detailed unit knowledge assessment with answers to questions about operational plans, Gantt charts, PERT, budgeting, and key performance indicators (KPIs). The unit skills assessment covers resource requests, email communication, and the creation of an operational plan, procurement forms for human and physical resources, and internal memos related to patent research. Additionally, it features a performance review form, email communication and analysis of lead times and performance discrepancies, providing a comprehensive overview of operational management principles and practices. The assignment covers various aspects of managing an operational plan, from initial planning and resource allocation to performance evaluation and improvement strategies.

BSBMGT517 Manage
Operational Plan

Table of Contents
Unit Knowledge Assessment (UKA):........................................................................................3
Question 1..............................................................................................................................3
Question 2..............................................................................................................................3
Question 3..............................................................................................................................4
Question 4..............................................................................................................................4
Question 5..............................................................................................................................5
Question 6..............................................................................................................................5
Question 7..............................................................................................................................5
Question 8..............................................................................................................................6
Question 9..............................................................................................................................6
Question 10............................................................................................................................6
Question 11............................................................................................................................6
Question 12............................................................................................................................6
Question 13............................................................................................................................6
Unit Skills Assessment (USA):..................................................................................................8
Part 1..........................................................................................................................................8
TASK 1..................................................................................................................................8
Part 2:.......................................................................................................................................12
Task 1:..................................................................................................................................12
Part 3:.......................................................................................................................................16
Task 1:..................................................................................................................................16
Task 2:..................................................................................................................................18
Task 3:..................................................................................................................................19

Unit Knowledge Assessment (UKA):
Question 1
An operation plan provides an organization clear picture and its task or responsibility
related to the organization's objective within a strategic plan. Organization Pan focuses on the
steps which should be taken to a sure the company's mission and vision are achieved.
Question 2
A Gantt chart is the graphical presentation of schedules that help to plan and track
specific tasks in various projects. Organisation uses the Gantt chart for checking and tracking
the project process and it shows upcoming status or identifies delay in work. The operation
plan is used a Gantt chart which recognizes day to day basis work.

Question 3
PERT stands for program evolution and review technique. PERT represents a task or
milestone in a project. PERT is the event-oriented chart it is used for probability discoveries.
PERT is used three times estimated in the organization. PERT project crashing is not
possible.
Question 4
 Business plan: A business plan is providing an overview of the business direction
along with the objective of the plan.
 Mission statement: A mission statement is the values and direction of the business it is
the project parameter or process.

 Organization chart: It is an outline of people's position in the company along with
their authority or responsibility.
 Budget: The budget is the providing fund for the operation plan. The budget is a direct
impact on the operation plan.
Question 5
 Human rights: There is no discrimination related to colour, sex, and religion. All
people are equally important in the organization.
 Quality standards: The organization made the policy for quality standards. In this
policy, they should give guidelines for their quality standards.
 Risk management: Risk management is important for an organization because without
risk management organization cannot define its objective.
 Procurement guidelines: Procurement guideline refers to techniques and structure
method which are used to streamline an organization's program.
 Budgetary framework: The budgetary framework is based on the estimation of
funding that is required by the organization.
Question 6
There are some principles / legislative requirements here which are the need for the
organization's policy.
 Equal opportunity: Organizations give equal opportunity to every worker.
 Work health and safety: In the workplace, it is the legislation that health and safety
are most required by workers.
 Anti-Discrimination: The government specified some age groups they do not work in
organisation.
 Privacy law: Organizations make some laws for the welfare of the organization.
 Copy right: Copyright is important for organizations it health to protect the values of
the organization's work.
Question 7
The company uses budgeting to determine in advance if enough money to do the task
is. The annual budget is provided a holistic picture of company finance. By the use of
budgeting, a company uses future predictions about its expense.

Question 8
Forecasting is necessary for business because businesses make plans in terms of
equipment human resources or production. it is used for prediction what is the need of a
business overall period.
Question 9
The business also focused on the number of sales but without KPI and milestones, it is
very difficult to use forecasting. Milestone and KPIs are realistic and achievable. KPI and
milestones include the reduction target, profit, and loss, and schedule payment dates.
Question 10
Budgetary reports and budget variants charts are the using to make an accurate
financial focus for a business. The budget variance report shows the result for the accounting
period with the actual result it makes two columns the first column is used for the variance
report favourable and the other column is unfavourable.
Question 11
There is various step used in the budgetary procedure.
 Establish goals or objectives for the business project.
 The organization first makes a budget calendar which defines roles in budget
preparation.
 Gather all budgetary information and make a document for measuring all expenses.
Question 12
The company objective and vision are relevant and consistent. They focused on wide
strategic value despite the not critical business outcome. If the company chooses the wrong
KPI that can result in counterproductive behaviour.
Question 13
Approaches in KPI
 Cause and effect: the cause and effect technique that is used by the organization to
define the standard of KPI.
 Risk-based: sometimes companies use a risk-based approach to identify the standards
of KPI.
 Life cycle approaches: the life cycle approaches also measure KPI these approaches
maintain the standards of KPI.

Unit Skills Assessment (USA):
Part 1
TASK 1
a) 1. Request for Resources
Request for Resources
Name: Sushi
Department: Operations
Date: 5-9-2022
Campus: Sydney
Resources Category (please tick)
☐ Land ☒ Vehicles ☒ Plant &
Equipment
☒ Buildings & Infrastructure ☐ Leasehold Improvements ☐ Infrastructure
☐ Library Collections ☐ Investment Property ☒ Cash
Management Equip.
☒ Staff ☒ Furniture & Fittings
Resource: Description (Quantities and Estimated Costs)
Staff 3 managers
2 chefs per kitchen
3 cooks per kitchen
4 waiters per 25 customer capacity
Buildings & Infrastructure Must be located within 50m of Sydney Campus
Rent should be approx. $40 per week per sqm
Vehicles 1 van required per kitchen - $20,000 each
Plant & Equipment Cooking appliances:
10 stoves - $1,000 each
10 ovens - $1,500 each
6 sinks - $500 each

4 microwaves - $250 each
4 fridge/freezers - $2,500 each
Food display cabinet:
2 cabinets needed - $1,500 each
Commercial Grade Coffee Machine:
1 Machine per 25 customer capacity - $3,000 each
Furniture & Fittings 5 couches - $500 each
30 tables - $150 each
10 bar stools - $60 each
6 arm chairs - $250 each
75 chairs - $75 each
Cash Management
Equipment
Cash Register:
1 cash register - $750
Name and Signature: Sushi
Date: 5-9-2022
ii) E-mail:
To: [e-mail]
From: [[e-mail]]
Dear Nick,
Good morning
I hope you are doing well. I want to discuss with the resources required for operational
plan of new café. I want to take advice on this resource request which I attached with this
mail. I found that the new café will be run well according to my survey as there is the need
and demand of a café in Sydney.
Request for Resources attached
Kind regards,
Sushi
Operations Manager NGC

b) Operational plan
Operational Plan
Department: Operation
Period:
(Yearly/Quarterly)
Objective: The Nara Group of College is planning to increase net profit and that’s why they
are focusing on launching a new café in Sydney which helps them to achieve the
goals and objectives.
 New café should have 2 kitchens
 Located in adjoining of 200sqm
 Maximum capacity of 100 customers
Strategies: Some important strategies:
 Excellent staff
 Outstanding experience
 Strong industry relationships
 Strong power of market capture
Resource
s
Required
Has a
request for
resources
form been
completed?
( Yes / No )
Total
Budget
:
Rent: $8000
All other resources: $109475
Personnel
Required
:
4 chefs
2 managers
5 cooks
14 waiters
Physical
Resource
s Needed:
Furniture, location, cash counter, kitchen, cooking appliances,
branded café van, etc.
Performanc
e
Monitoring
Key
Performanc
e
Indicators:
Profitability, revenue, sales, customer satisfaction level, etc.
Monitorin Weekly review, up to date meetings, quarterly review, etc.

g
Processes:
Time Frame: 1 year
Contingenc
y Plans
It is necessary to appoint some external consultants so that if any monitoring
process fail then they are able to rectify the issues.
Completed by: Sushi
Date Completed: 5-9-2022
c) Gaining approval for the operational plan:
To
The Executive Management Team
NGC
Subject: To take approval for operational plan for cafe
Dear Team,
I hope you are doing well. I want to get an approval for the operational plan as our college
is deciding to launch a new café new Sydney. In order to get the approval, this mail is
sending to you with some important attached documents.
So, please advise if any correction required in the proposed plan.
With regards.
Sushi
Operations Manager NGC

Part 2:
Task 1:
a) NGC – Human Resources Procurement Form
NGC – Human Resources Procurement Form
Business Area/s: Café
Position/s Needed: 4 chefs
2 managers
5 cooks
14 waiters
Date Required: 7-9-2022
Recruitment Strategy: It is understood by every organisation that human resources are the
key elements of organisational operations and success. This is the
reason that Nara Group of Colleges focuses on recruitment so that
they can recruit employees for their Cafe. They are planning to
outsource with the help of a recruitment agency. Recruitment
agencies planning to evaluate the competence of candidates by
taking interviews which will be evaluated on the basis of success
rate, time efficiency, cost, etc.
Recruitment
Evaluation Criteria:
The criteria for recruitment evaluation is mentioned below:
 Shortlisting of candidates by recruitment agency
 Interview with the upper management of NGC
 Inducted with probationary period
 Hired as permanent employee
Completed by: Sushi
Date Completed: 10-9-2022

b) NGC – Physical Resources Procurement Form
NGC – Physical Resources Procurement Form
Physical Resources Needed: 1 van required per kitchen - $20,000
each
75 chairs - $75 each
30 tables - $150 each
10 bar stools - $60 each
6 arm chairs - $250 each
5 couches - $500 each
Cooking appliances:
4 fridge/freezers - $2,500 each
10 stoves - $1,000 each
6 sinks - $500 each
10 ovens - $1,500 each
4 microwaves - $250 each
Commercial Grade Coffee Machine:
1 Machine per 25 customer capacity -
$3,000 each
Food display cabinet:
2 cabinets needed - $1,500 each
Date Required:
Acquisition Strategy: Quality of physical resources is very important and it is believe by
the Nara Group of College that they will get good outcomes in its
operation. This is the reason that they have strict policy for resource
acquisition.

Vendor Evaluation
Criteria:
Vendor is evaluated:
1. Warranty
2. Price
3. Features and
4. Delivery time
Vendor
Negotiation
Strategy:
It is found the operation manager of NGC required to negotiate so
that they are able to get the resources in cheaper rate with better
warranty.
Completed by: Sushi
Date Completed:
c) NGC – Internal Memo
Nara Group of Colleges - Internal Memo
Name: Sushi
Date: 30-12-2022
Department: Operations
Memo Subject: Patent Preliminary Research

Notes:
A patent for NGC:
Patent may be become the right choice if
 The potential of cafe in terms of commercial returns is found to be strong.
 Resources in order to manage intellectual property rights
 Own the invention and able to keep it secret
Benefits of Patent:
 Reduction in infringement
 Encouraging to the Australians for continuing the research
 Providing license
The type of patent will determine the duration of protection:
 Standard patents timing is up to 20 years
 Innovation patent- up to eight years.

Part 3:
Task 1:
a) Performance review form:
NGC - Performance Review Form
Name of
Reviewer:
Sushi
Period in Review: 2022-2023
Date Reviewed: January 2023
Performance Area in Review
Cash
Flow
Stateme
nt
Objectives To earn revenue by $250,000
Actual
Performa
nce
NPBT- $225,575
Descriptio
n of
Discrepanc
y
If the capital expenses exceeding the proposed amount.
Lead
Time
Assessme
nt
Objectives Lead time- 480 seconds from entering the café to receive order
Lead time for food- 1110 seconds from entering the café to
receive order
Actual
Performa
nce
Lead time for beverages- 590 seconds
Descriptio
n of
Discrepanc
y
Lead time for beverages- if exceed by 110 seconds
Staff/
Customer
Feedback
Objectives Achieving minimum score- 7/10 for staff and customer
satisfaction
Actual
Performa
Overall customer satisfaction - 7.1/10

nce Overall staff satisfaction - 7.2/10
Descriptio
n of
Discrepanc
y
Target was achieved
Identified
Areas for
Improvement
More training require for staff
Profitability should improved
Specialised training should be organised
The lead time analysis showed some inefficiencies
Signature Sushi Date: 15-1-2023
b) E-mail:
• Include 3 recommendations
• Pros and cons of each recommendation
• Asking for feedback
To: [e-mail]
From: [e-mail]
Dear Olivia,
I Hope you are doing well. This is the mail which writing to you for providing
recommendations in order to improve operational performance.
Recommendation Pros Cons
Necessary to improve the
quality of staff training
Increasing in productivity Increase the cost
Hiring specialists for
analysis of lead time
Meet with the time frame Increases expenses
Easy menus Helps to read by each and
every person
It reduces the image in
market.
These are the recommendation which I suggested and if you find any correction and
addition then please provide me a feedback.
Thanking you,

Sushi
Operation manager NGC
Task 2:
Training/coaching session plan:
General information
Training Name: Staff training Trainer: Ella
Duration: 4 hours Email Address: [e-mail]
Expected Outcomes(s):
What will participants gain from this session?
 Able to use the resources in an effective way
 Able to work on time
 Able to work in collaboration
Training Session Description:
How will you achieve these outcomes?
 Role play activities
 Feedback session
 Presentation
 Practice time
Training session
Goals
Identify the
goals/objective of
each activity.
Activity
In each box, describe each activity that
you plan to run or ran in this training
session.
Materials
What do you
need to run
the activity?
Time
How
much
time is
required?
What are
participants
doing?
Do, Reflect,
Generalize,
Apply?
Able to use the
resources in an
effective way
With the help of role play
activities
Training
materials
2 hours Doing role plays

Presentation
slides
Able to work on time Brief discussion
Practice
Practice tasks
templates
1.5 hours Listening in
discussions
Able to work in
collaboration
Question and answer time Safe work
policies
1.5 hours Taking part in
question
Task 3:
Internal Memo:
Nara Group of Colleges - Internal Memo
Name: Sushi
Date: 30-12-2022
Department: Operations
Memo Subject: New recruitment of operations manager
Notes:
 Formal induction process
 Reviewing of employment contract so that manager is able to know the detail information
roles and responsibilities
 Maintaining the professional attitude
 Explanation of organisation culture
 Explanation of organisation diversity
 Clear understanding of all laws and regulations