BSBMGT517 Manage Operational Plan: A Comprehensive Report

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BSBMGT517 MANAGE
OPERATIONAL PLAN
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Table of Contents
Assessment 1................................................................................................................................3
Assessment 2................................................................................................................................9
Assessment 3..............................................................................................................................14
References...................................................................................................................................18
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Assessment 1
Question 1: What is the purpose of operational plans? What are these based on?
The main aim of framing up the effective operations plans is to clear out all the specific roles,
responsibilities, duties & tasks in an effective & efficient manner in order to achieve the defined
organizational business goals & objectives with the help of “Strategic Plan”. Basically, the core
work of operational plans is to effectively implement all the strategies which are being included
under the strategic plan. The main components of the operational plan include the clearly
defined objectives, quality & quantity standards, plan of risk management & the effective
process of monitoring or reviewing progress (DaSilva & Trkman, 2014).
Question 2: List 6 situations that will require an initial, or an adjustment to an
existing, operational plan.
 In order to manage the day-to-day business operations.
 When the roles & tasks are not been defined clearly.
 When there is a lack of coordination among organizational employees.
 When the business organization is not able to attain the defined goals.
 When the business organization is not able to reduce its overall amount of cost.
 When innovative ideas are not being implemented/ executed in a proper manner.
Question 3: List the key legislative requirements which must be considered in
operational plans across organizations operating in the Tourism, travel,
hospitality and event industries
 Safety measures or standards.
 Procedures of management.
 Equal opportunities for employment.
 Measures related to the environment.
 Effective interaction with different communities.
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Question 4: Give 2 examples of source documents which would help in
researching staffing requirements for operation.
 Education document
 Work experience document
Question 5: Give 2 examples of source documents which would help in
researching production requirements for operation.
 Standard operating procedure
 Manual for operation & maintenance.
Question 6: Give 2 examples of source documents which would help in
researching finance requirements for operation.
 Budget plan
 Annual finance record
Question 7: What are the principles of budgeting you will need to consider when
developing an operational plan? List 5 factors this would commonly include (but
not limited to):
Principles:
 To be conservative rather than optimistic.
 Effective teamwork.
 Standard time limit.
 Excellence in the documentation.
 Providing effective training.
Factors:
 Income structure.
 Personality.
 Spending habits.
 Using credit & debit.
 Using technology.
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Question8: List 4 stakeholders with whom you would discuss research and
analysis of resource requirements.
 Sponsors
 Project team
 Project manager
 Customers
Question 9: Give 2 examples of source documents which would help in
researching resource (stock) requirements.
 Check vouchers
 Sales order
Question 10: Which aspects relating to intellectual property must be considered
when planning projects as part of operational planning activities?
Aspects related to the intellectual property include the patents for inventions, unique designs in
the industry, trademarks & the geographical indicators. There are four types of intellectual
properties which are “trademarks, patents, trade secrets & copyrights”.
Question 11: List 2 ways in which consultation with stakeholders may occur
 By identifying & tracking the different needs & expectations.
 Proving the feedback on particular developments which are planned.
Question 12: How does developing KPIs help with the development of the
operational plan? List 2 options how KPIs can be set or determined.
That effective standard is being provided by the KPIs which are measurable & with the help of
which the progress of the business organization can be tracked by the business leaders & the
necessary can be implemented in the appropriate manner. the benchmark is being provided by
the KPIs which are used to measure the current/ present level of performance (DaSilva &
Trkman, 2014).
Following are the two options in which KPIs can be set or determined:-
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 Reviewing the progress in order to achieve the formed strategic plan.
 Selecting or choosing the most essential KPI which have a strong relation to the defined
or implemented organizational strategy.
Question 13: How will you plan a budget for a plan to deal with any unforeseen
incidents or unforeseen expenses? Which provisions can you employ to deal
with cost blowouts due to contractors not meeting their contractual schedules or
obligations?
With the help of following points the budget plan can be made:-
 Identifying & planning for all the expenses.
 Building or developing the basic budget for any unforeseen event.
 Trimming the event costs.
 Finding out the effective options of low-cost marketing.
In the following three ways, the cost blowouts can be stopped:-
 Creating an early system of warning.
 Accessing about how effective technology can provide assistance.
 Developing an effective & appropriate contingency plan.
Question 14: Give 3 examples of strategies you can use when developing
contingency plans
 Assessing or analyzing the level of risk involved.
 Developing an effective plan for the future.
 Maintaining or effectively executing the plan.
Question 15: Why must your operational plan be approved before being
implemented?
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If the operational plan will not be approved, then it may cause the high level of deficiencies in
the future, and also the business organizational will also not be able to attain the defined goals
& objectives.
Question 16: What needs to be considered when employing new staff or
inducting staff into new roles to meet organizational requirements? List 5 items
you would include in an induction pack.
It is to be ensured that the tasks & activities of the business organization must be assigned to
the newly recruited staff members & employees according to their capabilities & interest areas.
Five items to be included in the induction pack:-
 The explanation of organizational products & customers.
 Salary of employees & other effective benefits.
 All the necessary information related to safety & health.
 The physical layout of the business organization.
 Effective business work practices.
Question 17: Give 3 examples of monitoring methods to ensure the work is
proceeding on time, within budget, and being conducted safely.
 Effective interaction with people working in the organization.
 Effective & keen observation.
 Conducting surveys of all the employees.
Question 18: Give 2 examples of financial reports you can use to monitor
profitability.
 Balance sheet
 Income statement
Question 19: The first 3 steps in managing under-performance
 Identification of the problems.
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 Analyzing or accessing the arising problems.
 Interacting with all the organizational employees to enhance the discussion.
Question 20: List 5 benefits to businesses of coaching and mentoring programs
 High level of efficiency in performance.
 Increased level of motivation.
 Developing & retaining the best performers.
 Increased growth & professional development.
 Creating increased awareness & enhancing organizational business values.
Question 21: Why is it important to notify managers and other upper-level
stakeholders as soon as possible when variations are discovered? What would
this need to include accordingly?
It is essential to notify the managers so that the necessary alterations can be made in the
effective operational plans & determining the effective & appropriate solutions.
Question 22: Do operational plans cover the short to medium, or medium to long
term business goals?
The operational plans enhance the day-today-activities of the business organization. Therefore,
they cover the short to medium business goals.
Question 23: Give 5 examples of alternative resource usage, efficiency and waste
programs you should investigate when creating your operational plan
 Utilizing effective technology to track waste resources.
 Setting up the targets for effective use of energy & water.
 Providing the training to all the top-level managers for managing the greener business.
 Involving all the employees for embracing sustainability practices.
 Effective contact with all the departments of the government & collecting the funds form
effective initiatives.
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Assessment 2
Part A: Operational Plan
Hotel Futura management:
The operational plan is made for utilising the lobby section by converting it into tea
point. The hotel is receiving 250 customers per week in that section so there are
chances of getting good profit from this plan. Also, it will help in utilising the existing
coffee machines available in the hotel. This can attract a number of people from this
investment
Aim:
The aim of this operational plan is to utilise the free space of hotel lobby such that the
advantage can be taken from the crowd available in the lobby. Another aim is to make
the use of existing coffee machine in the hotel to make more profit from it than current
and also to take attention of customers towards the hotel.
SWOT analysis:
Strength: By this, the proper utilisation of space and coffee machine can be done and also it
will beneficial for making more profit. Increase in a number of customers (Business news daily,
2018).
Weakness: People starts staying there for a long time just to spend their free time, that can
increase rush in the lobby. Customers have to face difficulty while passing. Customers can
spread cups of tea and coffee in the lobby that can affect the surrounding of the hotel.
Opportunities: This can result in creating a better image of the hotel. The customers can get
attracted to the hotel just because of coffee and tea. Also, the hotel can start their side business
of coffee if it becomes famous.
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Threats: The customers who want privacy will not come to the hotel that will result in a
decrease in the number of customers. Also, it can affect the infrastructure of the hotel (Business
news daily, 2018).
Resources requirement:
The technology that can be used for carrying out this plan is a new coffee machine with the
latest functions and a LED TV for the entertainment of customers.
The number of employees required for doing a job in the lobby is 6. Two of them have to work in
the kitchen to prepare sandwiches and pastries and also control the coffee machine. One
employee has to stand on the counter to accept orders and two employees will do serving to
customers. And the last one is required to clean up space.
Financial Requirements:
LED of 65 inches: Aus. $3495
Maintenance cost of existing coffee machine and furniture: Aus. $500
Refrigerator: Aus. $3379 (Harveynorman, 2019)
Installation cost: Aus. $300
New coffee machine: Aus. $400
Other products related to coffee: Aus. $200
Intellectual Property Rights: intellectual property rights include ISO certification,
government authorisation regarding serving food.
Contingency Plan:
While the occurrence of an emergency condition like the problem in coffee machine, the fault in
electricity supply, health-related issues after drinking coffee, the problem in staff etc. For all this,
the hotel is ready with the experts to handle this and also have a separate capital budget for it.
Timeframe:
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Topic Duration
Research 1 month
Planning 15 days
Budgeting 10 days
Resource collection 1 month
Installation 1 month
Consultation Requirements:
There is a need for experts for conducting research and planning because without their help the
research and planning cannot be prepared. The process of budgeting requires a brilliant
knowledge of the market and equipment. The resources collection requires a proper
transportation system.
Evaluation methods:
The methods used for evaluating can be analysing the total cash inflow and outflow, the
satisfaction rate of customers etc. (Scopidea, 2016).
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Part B Planning Resource Acquisition
Research Findings:
After conducting the research, the outcomes came is that the hotel already has a coffee
machine which can be utilised for the implementation of the operational plan. The other coffee
machine that was mentioned in the list of financial requirement lists was ordered for using it in
an emergency condition. Also, it helped in knowing the pros and cons of serving high-quality
food beverages. The pros were the high quality of products satisfies customer expectations, and
the chances of adverse effect on the health of customer reduce. Along with this, the image of
the hotel changed to the quality service provider in the mind of customers. The cons were the
risk of the expiration of the product and the less number of receiving customer in the hotel. Also,
the profit ratio may decrease (Focuspos, 2015).
Overview of Standard Operating Procedures:
The procedure required for implementing the operational plan will consist of the research and
planning, preparation of the budget for the required resources and the installation. After that, the
next step is to give the order of required resources and then the installation of these resources
is done with the help of experts and labours. For the legal work and authorisation, the hotel
already has taken authority from government.
A job description for the role of a food service attendant:
For the job profile of a food service attendant in Hotel Futura, the skills required are:
 A good communication skill including the excellent listening skills
 Have a good knowledge of mathematics and fast calculation
 Have a good level of attention regarding any detail (Jobhero, 2019).
Role of food service attendant in Hotel Futura is:
 Receive payments from the customer
 Deliver right order to the right person
 Check whether the kitchen is clean or not
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