BSBMGT605: Leading Teams and Managing Change at Bounce Fitness

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BSBMGT605
Provide leadership across the organisation
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Date: 20/04/2018
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STUDENT INSTRUCTIONS
The following Assessment Tasks must be completed by you to enable you to demonstrate these skills.
These must be conducted using the case studies provided and the simulated business Bounce Fitness.
The documents you will require, if you are using the simulated business BounceFitness, can be found on the Bounce
Fitness website:
• Infrastructure tab / Bounce Fitness Strategic and Business Planning DocumentsFolder
• People tab / Hierarchal Structure
• People tab / Job descriptions Folder
• Policies / Human Resources Folder
• Procedures / Human Resources Folder
• Documents / Human Resources Folder / Surveys Folder / Leadership Surveys
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Task 1 Theory: Short answer questions
1. This task requires you to demonstrate senior leadership behaviour and personal and professional
competence. Business ethics are also addressed in this unit.
To enable you to do this, you must answer the following questions
1a Explain what business ethics means and how it applies to leadership.
Answer Business ethics are values on which an organisation used to incorporate their operations in an effective
manner. Leaders are required to understand the ethical values of business so that they can
manage activities of workplace in a best suited manner (Edwards & Gill, 2012). Leadership is
helpful to guide employees about the work so that things went into right direction.
1b Outline the different types of leadership styles and how these relate to supporting an organisation’s
mission, objectives and values.
Answer The various types of leadership styles which can be used by leaders of an organisation are as follow:
 Autocratic style: Under this skill leaders can use their ability by not distributing the
responsibility to others.
 Democratic style: This skill promotes independent decision making where every individual can
provide their own view for particular project or concern. This will be going to help in motivating
all associates of an organisation.
All these are certain style of leadership by which leaders can execute mission, objectives and values in
right direction (Mahdinezhad and Suandi, 2013). Leaders direct an association by using their skills in a
better manner. Mission, objectives and values get ascertain with the help of skills.
1c Explain the impact of legislation on providing leadership in an organisation.
Answer Legislation is important to draw by leaders of an association so that all individual get manage in an
effective manner. Impact of legislation on providing leadership is positive in nature because it enables
in managing individual at workplace. Leaders has to maintain diversity of workplace with
understanding of equality act, anti-discrimination act etc. All such acts will be going to make positive
impact on leadership as it clears their image.
1d What are Bounce Fitness’ mission, purpose and values?
Answer Bounce Fitness mission is aiming to promote quality and comprehensive training to all so that a proper
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health and fitness get manage at workplace. This fitness includes expansion of all team members and
enhances their quality level of performance. This aligns a positive value towards an organisation so that
all aspects get done in a better manner. Moreover, its purpose is clear to maximise efficiency of all
associates and team members.
1e What are Bounce Fitness’ objectives, plans and strategies?
Answer Bounce Fitness objective is to promote health and fitness all over the corporation to analyse effective
outcome. The plan behind is to reduce the employee turnover, enhance productivity and promote a
healthy lifestyle so worker compensation claims get reduce. The strategy which has been used by
Bounce Fitness model is internal training process with monthly check up of employees.
1f What are the various stages in a successful change management process?
Answer There are mainly stages are included in a change management process which stated as follow:
Phase 1: Definition of change
 Change management strategy
 Creation of change team
 Define model of change
Phase 2: Managing Change
 Define plans for change
 Initiate action and execute the change
Phase 3: Reinforcing change
 Assess feedbacks and provide training
 Diagnose change or gaps with training to manage resistance
 Celebrate the success by implementing the plan
1g Examine the strategic and business planning documents of Bounce Fitness. Discuss if they are
consistent with the strategic direction and if they provide clear leadership and direction for Bounce
Fitness itself.
Answer On the basis of strategic and business planning documents of Bounce Fitness it get interprets that they
are using effective approach of recruitment of diversity. They express their vision clearly that things
went into right and suitable direction with health and lifestyle of individual. This has supported them to
bring effectiveness at workplace. Bounce Fitness is consistent with their strategic direction due to
promotion of healthy lifestyle.
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1h Discuss whether Bounce Fitness’ job descriptions clearly state the links between the responsibilities of
roles and the organisational objectives, values and standards
Answer Bounce Fitness job description is helpful to link the responsibilities of roles and organisational values,
objectives and standard properly so that effective and efficient outcome underpin properly. Their job
description of trainer is helpful to state healthy and effective lifestyle of all people at workplace.
1I Discuss whether the terminology used in the job descriptions builds commitment to Bounce Fitness
Answer The terminologies like Fit blast, Fit core build commitment to Bounce Fitness which define the level of
fitness and efficient lifestyle.
1J How would you go about building trust, confidence and respect amongst your team? Discuss role
modelling, effective communication and consultation, giving examples and discussing the purpose,
usefulness and intention of each.
Answer For building trust, confidence and respect amongst team it is essential to promote effective
communication and group activity. Role modelling is essential and useful for an organization for
preparing an effective team. Under this, team members and leaders can create a role model for
particular task so that it get execute properly. Effective communication purpose is to create
appropriate chain of information among team members and its intention suppose to be accomplish
desire target and goal.
1k How would you go about implementing improvements to Bounce Fitness’ organisational culture, or
your own organisation’s culture?
Answer Improvement in a cultural process of Bounce Fitness is essential as they are large multinational
company and promote recruitment diversity. They are currently promoting a culture of diversity with
different team working activities. But now they need to use diversification strategy as well so that
distinct task defines to all individual at workplace.
1l How could the global environment and new technology impact on work activities in the Bounce Fitness
Centres?
Answer Global environment and new technologies make the work of Bounce Fitness positive. It is helpful for
them to recruit diverse number of individual at workplace. New and emerging technologies will be
going to help in maintain effective working culture and promote the slogan of wellness to different
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other associations as well. Moreover, their profitability rises with efficient workforce and suitable
range of individual.
1m How would you ensure that your actions let others know that you are flexible and adaptable to
change?
Answer For ensuring my behaviour towards the change is flexible and adaptable, I am going to support the
change. For this, I am going to use my skills and abilities of understanding and decision making. Along
with this, I am going to support leaders so that my actions let know others that I am supporting change.
1n When a decision has to be made, how would you ensure that you had the best ideas and included the
needs of all relevant groups and individuals?
Answer For promoting best ideas, it is essential for me to maintain command on communication and
interaction skill. If I am communicating properly with others and interact with a team and groups
properly then they can easily trust me and on my idea. These two skills are sufficient to ensure that I
have a best idea and it include needs of all relevant groups and individuals.
1o How important are risk management plans and timeframes for decision making?
Answer Risk management plans are important for decision making process. It is essential to define an action
plan with various time frames so that all problems maintain and manage properly. This will be going to
promote an effective decision making process. Risk hinders the effective working, thus, problems are
important to assess in advance with Risk Matrix.
1p How would you ensure that Bounce Fitness is represented positively in the media and community?
Answer Bounce Fitness can be presented positively in media and community with the help of staff workers and
global environment presence. Bounce Fitness employees and consumers need to provide their views in
front of media and communities so that they can ensure positive nature. Along with this, they can take
feedbacks from others which also define their positive image in front of others.
1q When assigning work to the team, list three factors that you would need to consider (e.g. Staff
experience levels, etc.)?
Answer Whenever assignment of task get done to a team, the three essential factors which are consider
essential to assess:
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 Experience of staff
 Skills to present things
 Enthusiastic behaviour or behaviour towards task performance
1r How and for what purposes would you delegate?
Answer Delegation arises with responsibility and ability of a person. The major purpose of delegation for me is
my behaviour. I have positive behaviour and suitable skills to lead a team or a group. Delegation aligns
for me with my skills and ability of task performance.
1s How would you create and maintain a positive environment?
Answer For managing and maintain a positive environment, it is essential for me to communicate properly with
others. Along with this, I have to understand each single individual needs and desire so that they get
motivated for the task and objectives performance.
1t How would you encourage teams and individuals to develop innovative approaches to the
performance of work?
Answer For encouraging the teams and individual, Maslow theory of hierarchy is essential to use. It helps in
bring innovative approach to the performance of work. With satisfied employees, innovation can brings
at workplace so that efficiency get manage and promoted.
1u How would you model ethical conduct in all areas of your work and encourage others to act in a similar
way at work?
Answer Model ethical conduct in all areas of work get manage with definition of values, ethics. If all individual
at workplace get understand about ethical attribute and motivated for assign job role and task then
they will be going to act in a similar nature of work.
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Task 2 Case studies
2 This task allows Learners to demonstrate their communication skills, problem- solving skills, use of
leadership styles in negotiating and discussion and their competence in leading others when not
formally appointed as the leader.
You will be divided into small groups to discuss and come to some consensus.
There is no definite ‘right’ or ‘wrong’ answers, as is true of many leadership decisions.
.
Learners must then use the information they have gleaned from the discussion to answer the questions
following each case study.
2a Case study 1. Building a team
Steve Brinkley is General Manager Finance for Bounce Fitness. Steve is responsible for all the building
maintenance and physical systems in the Center’s. He has many objectives to accomplish as part of his
role. He must manage budgets, maintenance, purchases, expenses, and payroll. The workload for
maintenance has increased in the last year as the Center’s age and new equipment is available that
could attract more clients. Steve discussed hiring additional staff with the CEO, but the budget did not
allow for it. It became apparent that Steve needed to find more creative ways to better utilize his current
resources, in order to get more accomplished.
Steve had observed that the Centers were not working together well, or even at all, in some cases. At
one Centre, funding was used at the discretion of the Centre Manager to buy unauthorized equipment.
This same manager also failed to reward and recognizes his team as intended by Bounce Fitness.
When another Centre found out about the new equipment bought by this Centre, they then lobbied
Steve for the same equipment – even though the expenditure had not been included in the capital
expenditure forecast of the budget.
Centre Managers seem to think only about maximizing the output of their own Centre with little regard
to the impact on other Center’s, their own team motivation, and the long-term impact on the reputation
and function of Bounce Fitness.
What could Steve do to better coordinate purchasing by the Centres and make better use of the
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resources so that the team recognition continued and capital expenditure was kept within budget?
Answe
r
For managing the better coordination of purchasing, Steve need to identify and analyse the basic sort of
equipments required for centre. It is essential for Steve to determine the different groups and their
exercise. This will be going to help in managing the coordinate purchasing. Along with this, Steve needs
to understand and assess other centres and equipments as well. This will be resulted to manage
effective coordinative purchasing so that effective and efficient outcome imposes clearly (Read, et. al.,
2016).
For an effective use of resources new staff personnel is required. This section does not fulfil due to lack
of budget and fund which restricts to recruit new staff members. Thus, it is a kind of issue which
currently facing by Bounce Fitness centre. For an effective use of resources, a suitable and beneficial
plan is important so that things went into right and appropriate direction to maximise productivity and
profitability at fitness Centre. For recognition of a team, a suitable understanding of motivation is must.
With understanding of teams, individual and their work, proper recognition provided.
For keeping capital expenditure in budget, every aspect requires to get done properly. It is essential to
define various activities and opt only such ones which provide better return. Bounce Fitness can take
loan as well for retrieving the profitability.
For building a team, it is essential to use own skills and ability and promote appropriate communication
among a team. This will be benefited to distribute effective and efficient outcome by understanding
every single person in a best suited manner.
2b Case study 2. Interpersonal skills
Marion Stevens is the Administrative Assistant for the Executive Team in the Head Office of Bounce
Fitness. Marion is an efficient ‘superstar’. She has the practical skills to juggle and successfully complete
several tasks in less than expected time, and to a very high standard.
She was so good, that she was promoted to department manager inher previous company after only two
years on the job. She has been at Bounce Fitness for ten months. She has implemented two procedural
changes that have streamlined the work and resulted in cost savings for the company
She reports jointly to the three General Managers but her main interest is in the systems. The Executive
General Managers are concerned about Marion, despite her obvious talents. There is no denying that
she has had a positive impact in Head Office, but Marion is not fitting in so well. Marion is a poor
communicator and seems to have alienated quite a few of her peers and Centre Managers as well as
their teams.She is often aloof and distant, and her usual way of motivating performance is to simply
dictate what will be done and expect compliance with her orders. She has good ideas but has little ability
to present them well or to work as part of a team.
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You are the General Manager Human Resources and have agreed with the otherGeneral Managers that
you should coach Marion.
i. How would you approach her and what would you say?
Answer For approaching Marion, I am going to call her and provide her description that company wants to
explore her skills to provide more appropriate position. For this, she needs suitable training so that her
abilities and skills get explore in a most suited manner. This will be going to help in approach Marion
and thus to convince her. This is a only way to deal her and communicate things with her. Along with
this, another technique to reach her is formal communication via e-mail. It is another major section
which supported to define her each single things. Along with this, some more members and managers
will be going to get training with Marion to avoid confusion.
ii. What issues would you work with her on?
Answer The major issue which might arises while working with Marion would be communication, attitude,
dictatorship etc. All these are major issues and potential problems which arise with Marion and need
critical understanding. Thus, these are major issues and problems with Marion which need appropriate
strategy to control. Along with this, Marion is less able to present things which also create potential
problem to describe things in a relevant manner.
iii. How would you hold Marion accountable for improvement on the issues you identified?
Answer Marion is a superstar as she has an ability to complete the project within defines time duration. Thus,
for making Marion accountable for improvements on the issues identified define responsibility and role
to her properly. Along with this, take proper response from her within every second so that
improvement becomes possible. Thus, it is a major factor or element which can be use to hold Marion
accountable for improvements on the issues like communication, attitude etc.
2c Case study 3. Integrating Teams after downsizing
Because of downsizing and layoffs at regional office, Paul has been assigned a new department to
manage. Previously, he managed the claims department but now he has been asked to manage the
sales department as well. Both departments were hit by the recent layoffs and many staff are still reeling
from those changes.
Now Paul must merge both departments into one unit. He also had a lot to learn because it has been
many years since he worked in sales.
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You are Paul, and you need to understand and unify two separate departments into one entity.
i. What could Paul do to help forge a strong and unified team in the company?
Answer For preparing two teams into one entity, following are certain steps which need to undertake by Paul:
 Define the aim, objective and value of a team
 Incorporate the task properly and engage a meeting so that every team member can interact
with each other.
 Provide a suitable element of communication so that team members can communicate each
other.
 Assign task in a groups so that appropriate coordination leads to take place.
 Clearly state the leaders from both departments and take weekly meetings so that all issues
with each other get manage.
 Arrange outings for groups so that a better communication and interaction facilitate.
 Minimise the issues by understanding all people aspect and attribute properly.
All these are certain essential steps which need to use by Paul for forge a strong and unified team in the
company.
2d Case study 4. Supervising experienced workers
John Hyatt is considerably younger than the people he supervises. He has adegree, and is physically fit.
Right out ofcollege he went towork for Bounce Fitness Melbourne Centre in an on-the-job training
program with an eye toward becoming a Centre Manager. John learned well and was promoted to
Assistant Manager in just under a year. He is not only younger than anyone he supervises; he is better
educated, too.
I. How can John turn this situation into an advantage?
Answer John can turn this situation into an advantage by using skills and proficiency in an appropriate manner.
He can guide all people in a relevant manner and supervise well as well. This has been resulted to grab
maximum opportunities from workplace.
ii. How can he become a good supervisor for his older and more experienced workers?
Answer He can become good supervisor for his older and experience people by using their skills for a work. Try
to use their skill of guide and leadership so that a better control and effective management of team get
done in a best suited manner. Along with this, John needs to respect others and their age so that things
went into right and appropriate direction.
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