BSBMGT605: Provide Leadership Across the Organisation - Assessment

This document is a learner workbook assessment for the BSBMGT605 unit, focusing on providing leadership across an organization, specifically within the context of Calvary John James Memorial Hospital. The assessment includes various activities designed to evaluate the learner's understanding of organizational objectives, values, and standards, as well as their ability to adapt communication strategies for different audiences. The activities cover topics such as clarifying organizational objectives, adapting media and language for different audiences, stating expectations clearly, and addressing expectations through the performance management process. The assessment includes activities that involve summarization, identification, and description, requiring the learner to demonstrate their understanding of leadership principles and their application in a healthcare setting. The learner, Laura Malone, provides detailed responses to the activities, demonstrating her understanding of the concepts and her ability to apply them in a practical context. The assessment includes checklists for assessors to evaluate the learner's performance.

BSBMGT605
Provide leadership across the
organisation
Learner Workbook

P a g e | 1
Table of Contents
Table of Contents.....................................................................................................................1
Instructions to Learner............................................................................................................3
Assessment instructions......................................................................................................3
Assessment requirements....................................................................................................6
Candidate Details.....................................................................................................................7
Assessment – BSBMGT605: Provide leadership across the organisation.........................7
Observation/Demonstration....................................................................................................8
Third Party Guide....................................................................................................................9
Third party details (required information from the learner)...............................................9
Activities..................................................................................................................................10
Activity 1A.......................................................................................................................10
Activity 1A checklist – for assessor.................................................................................11
Activity 1B........................................................................................................................12
Activity 1B checklist – for assessor..................................................................................13
Activity 1C........................................................................................................................14
Activity 1C checklist – for assessor..................................................................................15
Activity 1D.......................................................................................................................16
Activity 1D checklist – for assessor.................................................................................17
Activity 1E........................................................................................................................18
Activity 1E checklist – for assessor..................................................................................19
Activity 2A.......................................................................................................................20
Activity 2A checklist – for assessor.................................................................................21
Activity 2B........................................................................................................................22
Activity 2B checklist – for assessor..................................................................................23

P a g e | 2
Activity 2C........................................................................................................................24
Activity 2C checklist – for assessor..................................................................................25
Activity 2D.......................................................................................................................26
Activity 2D checklist – for assessor.................................................................................27
Activity 2E........................................................................................................................28
Activity 2E checklist – for assessor..................................................................................29
Activity 2F........................................................................................................................30
Activity 2F checklist – for assessor..................................................................................31
Activity 2G.......................................................................................................................32
Activity 2G checklist – for assessor.................................................................................33
Activity 3A.......................................................................................................................34
Activity 3A checklist – for assessor.................................................................................35
Activity 3B........................................................................................................................36
Activity 3B checklist – for assessor..................................................................................37
Activity 3C........................................................................................................................38
Activity 3C checklist – for assessor..................................................................................39
Activity 3D.......................................................................................................................40
Activity 3D checklist – for assessor.................................................................................41
Activity 4A.......................................................................................................................42
Activity 4A checklist – for assessor.................................................................................43
Activity 4B........................................................................................................................44
Activity 4B checklist – for assessor..................................................................................45
Activity 4C........................................................................................................................46
Activity 4C checklist – for assessor..................................................................................47
Activity 4D.......................................................................................................................48
Activity 4D checklist – for assessor.................................................................................49
Summative Assessments........................................................................................................50

P a g e | 3
Section A: Skills Activity.................................................................................................51
Summative Assessments: Section A checklist..................................................................53
Section B: Knowledge Activity (Q & A)..........................................................................54
Summative Assessments: Section B checklist..................................................................55
Section C: Performance Activity......................................................................................56
Summative Assessments: Section C checklist..................................................................57
Workplace Documentation – for learner.............................................................................58
Workplace documents checklist.......................................................................................58
Supplementary Oral Questions (optional) – for assessor...................................................59
Competency record to be completed by assessor................................................................62

P a g e | 4
Candidate Details
Assessment – BSBMGT605: Provide leadership across the organisation
Please complete the following activities and hand in to your trainer/assessor for marking.
This forms part of your assessment for BSBMGT605: Provide leadership across the
organisation
Name: Laura Malone
Address: 26/90 Derrima Road Crestwood, NSW, 2620
Email: [e-mail]
Employer: Calvary John James Memorial Hospital
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person. I also understand the assessment
instructions and requirements and consent to being assessed.
Signed: Laura Malone
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the
learners involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge
that it was a fair team effort where everyone contributed equally to the work completed. We
declare that no part of this assessment has been copied from another person’s work with the
exception of where we have listed or referenced documents or work and that no part of this
assessment has been written for us by another person.
Learner 1: ____________________________________________________________
Signed:
____________________________________________________________
Learner 2: ____________________________________________________________
Signed:
____________________________________________________________
Learner 3: ____________________________________________________________

P a g e | 5
Signed:
____________________________________________________________

P a g e | 6
Activities
Complete the following activities individually or in a group (as applicable to the specific
activity and the assessment environment).
Where applicable, a signed observation by either an approved third party or the
assessor will need to be included in these activities as proof of completion.
Activity 1A
Estimated
Time
40 Minutes
Objective To provide you with an opportunity to clarify the objectives, values and
standards of your organisation and to establish linkages between them.
1. Clarify your organisation’s main objectives, values and standards.
Summarise these in a report of around 150-200 words.
Calvary Health Care has a Code of Conduct their staffs are to abide by, they
also have a zero tolerance toward bullying and rights and responsibilities of
staff and visitors. All staff attend an orientated where there are educated on
the expectations of Calvary. The resource for the organisations objectives,
values and standards can be found on the intranet, website, pamphlets and
posters around the hospital. Organization’s objectives, values and standards
are to cater to patient’s health goals.
Calvary also has a strong set of values which are Stewardship, Healing,
Respect and Hospitality.
2. Using your organisation’s mission, vision and values statement (or
equivalent document) as a reference, identify links to broader
company objectives.
Broader company objectives for Calvary Health Care comprises off catering
to patient’s healthcare objectives and goals.
Vision statement comprises of caring for vulnerable patient’s and end of life
care.
Values of the organization consists of 12,000 staffs with volunteers that
includes 15 Public and Private Hospitals. It also includes 17 Retirement and
Aged Care Facilities along with national network of Community Care

P a g e | 7
Centres.
Activity 1A checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is
deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name Laura Malone
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess
the competency of the learner?
Yes No
(Please
circle)
Has sufficient evidence and information been provided by the learner for
the activity?
Yes No
(Please
circle)
Comments
Provide your comments here:

P a g e | 8
The learner’s
performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s
signature
Assessor’s
signature
Activity 1B
Estimated
Time
50 Minutes
Objective To provide you with an opportunity to ensure media and language used
is appropriate to your audience.
1. Identify at least three different audiences that may view or
otherwise access your organisation’s media. This could include
potential customers, employees and stakeholders.
- Current employees or people searching for a job
- People who are due to be admitted to hospital or their family
members, who are potential customers

P a g e | 9
- People who are interested in investing in to the organization which
includes potential stakeholders
2. How would you adapt your use of media for each of the three
audiences that you have identified? Which media would you use?
Why?
- For all these audiences the use of letters and email is a quick and
informative way of passing on information. It can also be a
confidential and you’re able to speak directly to the right person.
- The use of a website can target all audiences. There can be a staff
portal where staff access important information and keep up to date
with the latest news.
- Patients and people who looking to invest in the company can
browse the website and look at all the different services we provide.
The can read about Calvary’s history and future goals.
3. How would you adapt your use of language for each of the three
audiences that you have identified? How would you change your
language? Why?
- For stakeholders or people who are interested in investing in the
company the language used would be very formal and constructed in
a logical and easy to read fashion.
- The language directed at patients and family would be well
constructed, easy to read and would we very welcoming.
- The language used for staff would be well constructed, informative
and incorporate medical terminology.
- Language would be changed accordingly in case deemed
inappropriate for any stakeholder group.

P a g e | 10
Activity 1B checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is
deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name Laura Malone
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess
the competency of the learner?
Yes No
(Please
circle)
Has sufficient evidence and information been provided by the learner for
the activity?
Yes No
(Please
circle)
Comments
Provide your comments here:
The learner’s
performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:

P a g e | 11
Feedback to learner:
Learner’s
signature
Assessor’s
signature
Activity 1C
Estimated
Time
50 Minutes
Objective To provide you with an opportunity to manage your team by stating
clear expectations within your organisation.
1. List at least four ways that you can ensure that expectations are
stated clearly.
- Have the expectations placed in a visible and communal area, this
can be used a passive reminder and are easily accessible for
everyone to read.
- State them clearly at the opening or closing of a staff meeting and
make sure all staff are educated on the expectation though an
orientation and then annually via a review or email
- Incorporate the expectations in to logos and policies and procedures.
2. Describe how you would confirm that expectations have been
understood.