University Assignment: BSBMGT605 WHS at Max Lionel Realty Assessment 4

This assignment is a comprehensive reflection on the student's leadership skills within the context of Max Lionel Realty, focusing on Work Health and Safety (WHS) practices. The student evaluates their performance in previous assessment tasks, highlighting strengths in training and stakeholder engagement while identifying areas for improvement, particularly in risk register maintenance and customer participation. The core of the assignment involves the development of a professional development plan centered on enhancing customer management skills. The plan outlines specific objectives, priorities, and activities, including communication training, customer interaction, and video resources, to improve the student's understanding of customer needs and communication skills. The assignment also details three key professional development activities, including communication classes, networking, and customer interviews, and specifies the resources required. Finally, the student reflects on their leadership style, ethical conduct, and the appropriateness of their approach, and outlines plans for continued professional development beyond the course, emphasizing networking and customer satisfaction to achieve business targets. The assignment is referenced with multiple sources and the assignment brief provides the context of the assessment tasks and the simulated business environment.

Running head: WHS AT MAX LIONEL REALTY
WHS at Max Lionel Realty
Name of the Student:
Name of the University:
Author Note:

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Assessment 4:
1. Reflection on leadership skills in assessment tasks 1-3:
a. Duties I performed well:
I performed well in providing training the agents on WHS and ethics and getting approval
for additional budget allocation from the CEO.
b. Areas where I need improvement:
I need improvement in updating and maintaining risk register.
c. Engagement of stakeholders:
I successfully engaged stakeholders like the apex management, the CEO, the CFO, the
managers, the subordinate employees and the agents in the training process. However I was not
efficient in obtaining participation from customers in following WHS.
d. Display of ethical conduct:
I displayed ethical conduct while ensuring participation of subordinate employees, the
managers and the CEO. I maintained ethics while training the agents on ethics and WHS.
e. Appropriateness of my leadership with the tasks:
I can reflect and point out that my using of participative leadership style to train the
agents was appropriate. This is due to two reasons, first it encouraged them to participate in the
training and second to accept the ethical chartered more willingly. Moreover, I being the
operations manager could not use my authority ethically on them since they were not employees
of the company.

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2. Development of a professional development plan:
The area where I want to improve and develop professionally is customer management as
pointed out.
Timeframe My personal goals are:
These should relate to or support
professional goals
My professional goals are:
These should relate to objectives to
maintain current competence in the
job role or future career paths.
Next 12
months
This will
depend on
type of
activity
priority/
importance of
undertaking it
Improve my understanding of the
customer needs
Strengthen my communication skills.
Building stronger relationship with
colleagues

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Timeframe My personal goals are:
These should relate to or support
professional goals
My professional goals are:
These should relate to objectives to
maintain current competence in the
job role or future career paths.
Next 5 years
This will
depend on
type of
activity
priority/
importance of
undertaking it
Appraisal and career development Increase my management skills.
Take up new leadership development
courses
a. Objectives:
My objectives are to improve my understanding of the customer needs from real estate
companies like MLR and inculcate appropriate skills to communicate with them accordingly.
b. Priorities to achieve plans:
The priorities of the professional development plan of mine are sharpening my customer
communication skills and enhance my customer expectation understanding.

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WHS AT MAX LIONEL REALTY
c. Activities I need to undertake to achieve plan:
The following are the activities which I would take to enhance my customer psychology
understanding:
1. I would visit shopping malls where I would be able to speak to customers freely to understand
their expectations from companies including real estate companies.
2. I would take up communication classes to improve my customer communication skills.
3. I would watch videos on the topic to increase my knowledge on customer preferences.
d. Resources:
The resources which I would require to increase my customer communication skills are
as follows:
1. Communication training classes.
2. Journals, books and articles to customer communication.
3. Computer to see videos.

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WHS AT MAX LIONEL REALTY
Timeframe Personal Professional
Required
knowledge/skills
Consider:
 required
competenci
es
 job
description
 service
plans and
framework
s.
Leadership skills
Work and personal life
management skills.
Management skills.
Strengths
Consider:
 your views
 recent
tests/apprai
sals
Friendship making skills Leadership skills
Diversity management skills

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Timeframe Personal Professional
 other
people’s
views.
Gaps/barriers/
obstacles and
solutions
 gaps in
knowledge
/ skills
 changes to
systems/
services
requiring
new skills
 what will
help you to
progress in
your role,
profession?
Better understanding of the
people’s perception.
Need to improve customer
understanding

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WHS AT MAX LIONEL REALTY
e. Professional Development and Networking Activities
Identified
gap
Development
activity
Details
(provider,
location,
etc.)
Objective of
development/
networking
activity
Timefram
e
Cost
1. Leadership
gap
Communicatio
n classes
Professiona
l institutes
Better leadership
and achievement of
target
6 months Varies
accordin
g to
institutes
2. Diversity
management
gap
Reading of
journals and
watching of
videos
Professiona
l institutes
Better team
management
6 months Varies
accordin
g to
institutes
3.
Understandin
g of customer
perception
gap
Meeting
customers
Professiona
l institutes
Better customer
relationship
Once every
week for 3
months.
Varies
accordin
g to
institutes

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WHS AT MAX LIONEL REALTY
3. Three professional development activities in my professional development plan:
The three professional development activities to develop my customer understanding are
training in communication, networking and professional development through interviewing
customers. I would also seek reports about my professional development from the additional
communication training from my superior managers, fellow managers, trainers and assessors. As
far as networking skills are concerned, I would take reports and feedback from peers from the
real estate industry.
4. Details of written reflection:
a. Answers to reflection questions-Already provided above.
b. Continuation of development of skills and knowledge:
I would continue developing my skills and knowledge through professional development
even after my training course comes to an end. I would continue my professional development
by strengthening my networking with the customers by the virtue of my newly acquired
knowledge about customer preferences. This would help me satisfy the customers who approach
Max Lionel Realty to buy properties. This would help me over-achieve my business targets and
obtain higher appraisals. This is how I would continue my professional development even after
my training comes to an end.

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