Leadership Report for BSBMGT605: Organisational Management

This report, addressing the BSBMGT605 module, delves into various aspects of leadership and management within an organizational context, using Sim's Hardware as a case study. It examines the importance of communicating organizational missions, goals, and strategies to stakeholders, and the establishment of linkages between objectives, values, and individual responsibilities. The report further discusses the significance of addressing stakeholder expectations, investigation and communication strategies during major incidents, and the methods for building and supporting teams. It also explores adapting to a changing environment, supporting teams through organizational changes, portraying a positive image in media and community, and demonstrating personal and professional competence. The report also answers questions related to communication failure, organizational vision, mission, values, leadership styles, and legislation impacts.

BSBMGT605

Table of Contents
TASK 1..............................................................................................................................................1
1. Communication with stakeholders about the organisational mission and goals, objectives,
plans and strategies.....................................................................................................................1
2. The way in which linkage between organisational objectives, values, standards and
responsibilities of teams and individuals could be established..................................................1
3. Is it significant or not to address the expectations of stakeholders in the organisation........1
4. Investigation and communication strategy in case of major incidents...................................2
5. The way in which teams could be built and supported within the organisation....................2
6. Development and demonstration of understanding of ever changing environment.............3
7. The way in which teams could be supported through organisational change........................3
8. Steps to be taken to portray positive image of the organisation in media and community. .4
9. Demonstration of personal and professional competence.....................................................4
10. Explanation of strengths and capabilities..............................................................................5
TASK 2..............................................................................................................................................6
Covered in PPT.............................................................................................................................6
TASK 3..............................................................................................................................................6
1. What happens when communication fails at workplace?......................................................6
2. How should you communicate the organisation's vision, mission and values?......................6
3. What do you understand by the vision, mission and values of the organisation?.................7
4. When communicating the mission and goals to others in the organisation what should you
make sure you do?.......................................................................................................................7
5. Part of your role as a manager is to investigate incidents promptly. What types of
investigations might you need to perform?................................................................................7
6. What can you do to influence groups and individuals in your organisation?.........................7
7. Building and supporting teams is a major part of your role. What does this involve?...........8
8. How can you demonstrate personal and professional competence?.....................................8
9. What is business ethics and how can this be applied to leadership?.....................................8
10. How should the mission, vision and values be described to relevant stakeholders?...........9

11. Why should you consider media and language when talking to groups of people?............9
12. Explain different leadership styles and how do they support organisation's mission,
objectives and values?.................................................................................................................9
13. What is the impact of legislation in providing leadership across the organisation?...........10
14. Explain organisational objectives, plans and strategies?....................................................10
15. Explain organisational change process?..............................................................................10
REFERENCES...................................................................................................................................12

TASK 1
1. Communication with stakeholders about the organisational mission and goals, objectives,
plans and strategies
For all the business entities such as Sim's Hardware it is very important to communicate
organisational strategies, mission, vision and plans with stakeholders because with the help of it
their interest in business could be increased. If I will be the CEO of the company then I will
make sure that all these element gets communicated with them. For this purpose, detailed
information of financial information will be provided to them with the help of annual report
and final accounts (Ogbari and et.al., 2016). It will be beneficial for them to analyse
organisation's long term mission, objectives and goals. I will also make sure that timely press
conferences should be conducted so that external stakeholders such as investors, creditors,
customers and suppliers get aware of all these elements.
2. The way in which linkage between organisational objectives, values, standards and
responsibilities of teams and individuals could be established
According to me it is very important to establish link between organisational objectives,
values, standards and responsibilities of teams and individuals. As a CEO it will be my main
liability to synchronise all of them. For this purpose, I will make sure that the objectives which
are going to be formed for future are formulated by keeping values and standards in mind. In
order to link them with responsibilities of teams and individuals I will create different groups
and all of them will be responsible to accomplish various tasks which are necessary to be
completed to reach the long term goals. While performing this activity I will also allocate
liabilities to each and every individual and guide them to follow organisation's values and
standards. It will helps to establish link between all of them.
3. Is it significant or not to address the expectations of stakeholders in the organisation
I think that stakeholders play vital role in the development and growth of an
organisation because they help to run a business in systematic manner by providing credit,
making investment, buying products etc. There are various stakeholders such as employees,
customers, investors, creditors, suppliers etc. who have different expectations like acquiring
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higher returns, getting good quality products, receiving credit on due date etc. In order to
execute the business successfully it is very important for Sim's Hardware to address all of them.
It will help to develop their interest in business and motivate them to be the part of enterprise
for a long period in future. If the entities such as Sim's Hardware are not able to address the
expectations of meet their level then it can create a negative image of company in their mind
which may leave adverse impacts upon business in long run. Therefore, it is significant to
address expectations of stakeholders for an organisation so that it can perform all its
operational activities appropriately (Sandada, 2014).
4. Investigation and communication strategy in case of major incidents
It is a main responsibility of a CEO to perform effectively in major incidents so that
business could be executed systematically. For example, if the organisation is facing continuous
losses then it will be the main priority of me as a CEO to investigate the situation appropriately
and communicate with all the internal members regarding it. For this purpose, I will analyse the
financial statements myself and try to figure out the cause of the condition. The process of
investigation will be conducted by me to identify the reason which is resulting in higher losses
for the organisation. For detailed information of it I will be required to communicate with
accounting professional and managers of the company so that they can guide me to find the
main cause of it. For proper communication I will organise formal meeting in which all the
members in top management and account department will be called (Eși, 2014). I will interact
with all of them and try to figure the reason. Afterwards, I will make sure that effective
strategies are formulated to overcome the situation so that organisation can achieve all its
predetermined objectives.
5. The way in which teams could be built and supported within the organisation
According to me for all the companies it is very important to formulate effective teams
to reach a specific goal. For the attainment of the same top level executives such as CEO are
required to build different groups and allocate them tasks accordingly so that all the members
in teams can perform properly. As a CEO in Sim's hardware I will also be responsible to build
groups and support them so that long term objectives could be achieved. Different steps which
will be followed by me are as follows:
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 First of all, a long term vision will be formed by me so that teams could be formed
accordingly (Bititci, Cocca and Ates, 2016).
 Afterwards I will analyse skills and abilities of all the staff members so that
responsibilities could be allocated to them.
 At last I will build teams by segregating employees according to their capabilities and
providing them specific tasks which are required to be accomplished by them
successfully.
 I am also required to support the teams which are formulated by them as it will help to
motivate all the group members to perform effectively. For this purpose, I will arrange
timely meetings with all of them so that they can share their issues with me. It will be
the best way to support them morally.
6. Development and demonstration of understanding of ever changing environment
Currently the business environment is changing due to globalisation and technological
advancement. The understanding of it could be demonstrated by comparing old and new era.
In earlier years all the work was done by human beings but now a days different plant and
machinery are being introduced in the market which are doing work of humans. In prior years
businesses were operated on single place but globalisation is facilitating organisations to
execute operations across the boundaries. If I will be the CEO of Sim's Hardware then I will try
to expand the business in different countries so that growth could be acquired (Anitha, 2016). I
will also increase import for organisation if material from any other nation could be bought on
lower cost. With the help of it I will be able to take advantages for the business and promote it
at global level. In order to capture larger market share and attract more and more customers I
will introduce new machineries for hardware which are sold by enterprise. It will be beneficial
for the company to enhance its performance due to technological enhancement.
7. The way in which teams could be supported through organisational change
Organisation's strategy, techniques, policies and procedures get changed after a certain
period of time which is known as organisational change. With the help of it the complexities
which are faced by staff members while performing their jobs could be resolved as it promotes
the use of new techniques and tools. As a CEO I can support work teams through organisational
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change because it will be beneficial for them work without problems. For example, if currently
autocratic leadership is followed in the company and employees are not satisfied with it then in
future it could be replaced by democratic. It will help the team members to discuss their
opinion with their leaders. Decisions in this situation could be taken collaboratively because all
the members in groups take part in process of forming judgement in future. It is the best way to
support work teams by replacing old procedures with new ones because it can help to enhance
motivation level of staff members. When they will be highly motivated then they will work with
higher engagement and involvement in their work (Aldea and et.al., 2015).
8. Steps to be taken to portray positive image of the organisation in media and community
CEO is considered as one of the key members of an organisation. He or she is also
responsible to portray a positive image of the company in media and community. If I will be the
CEO of Sim's Hardware in future then various are required to be taken by me in order to
present a positive image of the enterprise in media and community. All of them are as follows:
 Main element which helps to establish a good image is contribution in corporate social
responsibility. I will make sure that a fixed percentage of profits which are generated by
the company every year is contributed to the welfare of society. It will be beneficial for
Sim's software portray a positive image I media and community.
 I will make sure that actual and accurate financial statements are provided to public and
other external parties so that they can gather detailed information regarding
performance of organisation. It will help to enhance transparency of data that helps to
establish a good image (Neluheni, Pretorius and Ukpere, 2014).
 In order to portray a positive image of the company in media and community only
accurate information regarding the organisation will be shared with general public as it
helps to build the trust.
9. Demonstration of personal and professional competence
Personal competence is related to self-awareness and management which is required
for all the individuals whether they are working on a higher post within an organisation or not.
As a CEO I will be required to have personal competencies so that I can guide the subordinates
who are working under me. For this purpose, I am required to be good in management so that
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the issues which may take place at workplace in future could be dealt properly. If I am not good
in self-management then it may create issues for me in upcoming period because it will limit my
abilities to respond problems. Professional competence can be defined as the capability of
individuals to perform all the roles and responsibilities appropriately while working within the
organisation. If I will be the CEO in Sim's Hardware then I will try to perform all my
responsibilities regarding my job appropriately so that I can contribute in the development of
organisation.
10. Explanation of strengths and capabilities
Following are my strengths and capabilities which will be beneficial for me to perform all
the tasks as a CEO in Sim's Hardware:
Building trust, confidence and respect: I have various skills that are beneficial for me to
work as a CEO in Sim's Hardware. I am good in building trust, confidence and respect because I
like to interact with other people working within the organisation. For example, this skill can
help me in the situation of decreased employee engagement within the organisation. I can
build their trust upon me so that they can perform according to my guidance.
Effective communication and consultation: My trust building and interactive skills help
to me to communicate with all of them so that effective solutions for organisational problems
could be consulted. With the help of it I will be able to deal with the situation of conflicts
between employees. I can communicate with them properly and ask them to work
cooperatively.
Flexible and adaptable: I am flexible in nature because I am adaptive to change. I try to
change my behaviour according to the staff requirements so that I can pass accurate
information to them. It help them to work productively. With the help of this skill of mine I will
be able to deal with the situation of continuous changes in organisational policies and
behaviour of employees.
Ensuring consultation and participation in decision making: Before passing a
judgement I try to make sure that I ask others for their opinion and make proper changes after
consulting with them. With the help of it highly effective decisions are formulated which are
linked with risk management. This kills of mine will help me to face the problem of demotivated
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employees because when I will ask them to take part in decision making then they will get
motivated and work productively.
Ensuring decision making takes in to account needs and expectations of both internal
and external groups: All the decisions which are taken by me I make sure that all of them fulfils
the needs of internal and external groups. It will be beneficial for me in future because it can
help to satisfy the needs of all the insider and outsider groups. If I taken expectations of internal
as well as external groups then it can strengthen my ability to respond the situation of
unsatisfied stakeholders.
Empowering teams and individuals: I have good motivational skills which can help to
empower individuals working within the company. It will be advantageous for the organisation
as it can help to enhance productivity of staff members. This skill of mine is very good which
helps me to increase profitability of the company because empowered team and individuals
can perform better than unpowered people.
Creating and maintaining positive work environment: When top level executives
support employees morally then it helps to create and maintain positive working environment
in which staff members can work productively. By creating a positive working environment for
all the subordinate I can inspire them to work effectively with high rate of engagement. It can
help to respond the problem of decreased productivity of company.
Encouraging teams and individuals to develop innovative approaches: Good working
environment and supportive leader encourages staff members to develop innovative
approaches for organisation. With the help of my skills I will also be able to inspire subordinates
to find innovative ways to accomplish all the tasks allotted to them. I encourage all the staff
members to develop innovative approached which can help the whole organisation to deal with
the situation of high level of competition in the market.
Modelling ethical conduct and encourage other to behave ethically: I also promote
ethical behaviour at workplace which will be beneficial for the organisation and its employees
to complete all the work in ethical manner. By encouraging ethical behaviour in the company I
will be able to ignore the negative situations such as unethical behaviour of employees etc.
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Using appropriate interpersonal and leadership styles: I believe that interpersonal and
democratic style is the best way to enhance employee engagement so that long term goals
could be accomplished successfully. It is the main reason both the qualities are focused by me
and I have both of them. My leadership style can help me to be the choice of leader because I
always try to motivate my subordinates. It will be beneficial in the situation of ambivalence
amount group members because they will listen to me.
Ability to embrace, resource and effectively implement improvements: According to
me improvements should be implemented successfully within the organisation so that effective
work culture could be followed. I have ability to embrace, resource and effectively implement
improvements within the organisation. As I implement improvements in effective manner
which can help me and the whole company to be the market leaders in the industry because
we will be using latest techniques.
TASK 2
Covered in PPT
TASK 3
1. What happens when communication fails at workplace?
In order to run the business smoothly it is very important to support proper
communication. If it fails at workplace then it may result in conflicts within the organisation
which may create difficulties to create a productive and positive working environment for staff
members. It may also lead the organisation toward staff turnover which create exertions for
business to reach all its long term goals (Putta, 2014). Failed communication at workplace is the
root of most of the organisational issues such as decreased productivity of staff, continuous
increment in losses etc.
2. How should you communicate the organisation's vision, mission and values?
Organisation's mission, vision and values should be communicated with all the staff
members so that they can work productively for the attainment of long term goals. While
communicating them with others it is very important for top level executives to make sure that
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they provide detailed information of all of them to staff members. For this purpose I should
conduct formal meetings, use large notice boards within the company so that everyone could
be reminded regarding all these elements. It will be the best way to communicate them with all
the members of enterprise.
3. What do you understand by the vision, mission and values of the organisation?
Vision, mission and values of an organisation are three different statements which
guides all the staff members to work productively so that they can attain their personal as well
as organisational objectives. In order to achieve success in future it is very important for
companies to focus on these three elements because if all of them are formulated properly
then it will be beneficial for enterprise to execute all its plans effectively (Olanipekun and et.al.,
2015).
4. When communicating the mission and goals to others in the organisation what should you
make sure you do?
When an individual is communicating mission and goals of the organisation with others
then it is very important for him or her to make sure to interact with each and every one. While
providing them information regarding these two main elements it should be to assured that the
way which is used for the purpose of communication is appropriate, language is
understandable for others. One more thing which is also required to make sure which is
resolving queries and clearing doubts of all the staff members. It can help to motivate them and
win their trust.
5. Part of your role as a manager is to investigate incidents promptly. What types of
investigations might you need to perform?
Manager in an organisation is responsible to investigate all the incidents properly which
may affect productivity and functionality of business. The investigation that might be
performed by me as a manager in the company is workplace investigation. Different aspects
which are required to be focused in it are as follows:
 If a problem such as conflicts among staff members takes place then I will conduct an
investigation and try to figure out the causes of it. For this purpose, I will communicate
with all the employees who are having grievances (Al-Hosaini and Sofian, 2015).
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 Proper management is also a responsibility of a manager and if in future the
organisation faces issues due to poor management at workplace then I will investigate
the situation properly and make sure that the problem get resolved.
6. What can you do to influence groups and individuals in your organisation?
If an individual is working on a senior position in an organisation then it is very
important for him or her to control the groups and members who are part of the teams. It is
vital for staff members of a company to follow command of top management. There are ways
in which groups and individuals could be influenced. First and foremost thing which is required
to be focused by the influencer is providing them motivational elements such as flexible
working hours, bonus, promotion etc. Groups could be influenced by rewards which could be
provided to them if they perform the tasks which are allocated to them for the attainment of
long term business goals. While formulating decisions for future the managers can ask the
subordinates to provide their opinion. It will help to change their mind set and influence them
to work more productively.
7. Building and supporting teams is a major part of your role. What does this involve?
Building and supporting a team are considered as main functions of a manager as with
the help of them an organisation can achieve all its long as well as short term goals. There are
various aspects which are involved in both the processes (Hontvedt, 2015).
While building a team various aspects such as skills, knowledge and capabilities of all the
staff members are required to be focused. It involves selection of a leader, assigning
responsibilities to different teams and their members etc. It also covers the promoting the
concept of teamwork and setting rules which are going to be followed by all the team
members.
In order to enhance work quality and engagement level of staff members it is very
important for managers to support teams so that they can accomplish all the tasks successfully.
It involves proper guidance, timely interaction, providing rewards, discussing organisational
policies etc. By paying attention towards all these aspects a manager will be able to support
team.
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8. How can you demonstrate personal and professional competence?
Personal and professional competence includes self-awareness, management,
professional skills, knowledge and abilities which are required to be focused by a manager as
with the help of all of them all the long term tasks could be completed successfully. In order to
demonstrate them I will use my awareness for organisational activities and formulate strategies
for future so that I can work productively for the company and try to enhance it. With the
effective execution of plans and operations I will be able to demonstrate my personal and
professional competence.
9. What is business ethics and how can this be applied to leadership?
Business ethics can be defined as the analysis of different policies and procedures of
organisation which are related to corporate governance, corporate social responsibility,
discrimination and fiduciary responsibilities. In order to execute operations in ethical manner all
these elements are required to be focused by the top level executives and management. In
order to apply it to leadership the leaders can gather information of them and form strategies
to execute business according to these elements. Firstly they have to develop their
understanding regarding all these elements and they guide staff members to perform all their
activities according to them.
10. How should the mission, vision and values be described to relevant stakeholders?
For large as well as small business entities it is essential to provide information of
mission, vision and values to relevant stakeholders because it can help to enhance their
awareness regarding these elements. There are various internal and external parties which are
interested in getting details of these factors. These are customers, employees, suppliers,
investors, creditors etc. In order to discuss mission, vision and values with all of them different
modes of communication could be used by the company. These are press conference, formal
meeting etc.
11. Why should you consider media and language when talking to groups of people?
For all the speakers it is very important to make sure that the language which is used by
them is understandable for all the listeners. They also have to assure that the media is able to
pass their message to others appropriately or not (Lillis and Lynch, 2014). I am also required to
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consider media and language while talking with group of people because they are going to
listen me and if I am not able to deliver my message to them properly then it may result in
misunderstanding of concept. In order to provide appropriate and accurate information of
future plans and current strategies it is very important to consider language and media in when
interacting with teams and individuals.
12. Explain different leadership styles and how do they support organisation's mission,
objectives and values?
Leadership is the quality of individuals which guides them to lead a group of people so
that the tasks which are allocated to groups could be accomplished successfully. Different types
of leadership are described below:
 Democratic: This style of leadership is also known as participative because the managers
allow staff members to take part in decision making process. They ask for their opinion
for the strategies which are formed by them and make proper modifications if required.
 Autocratic: Authoritative leaders follow this mode of leadership in which all the
subordinates are required to work according to the guidance of top management. All
the tasks which are performed under this type of supervision are completed on time
because employees have to work effectively as they are directed to do.
Both the above described leadership styles support mission, objectives and values of the
organisation as leaders who are following any of the form of supervision will try to work
effectively so that all the long term goals could be accomplished. Strategies which are formed
by leaders are created on the basis of these elements which helps to support them.
13. What is the impact of legislation in providing leadership across the organisation?
In all the organisations it is very important for leaders to make sure that they are
working under legal regulations. They have to follow code of conduct properly as it will be
beneficial to execute all the operational activities according to legislations. All the leaders in the
companies are directed to ignore discrimination on different bases such as language,
nationality, colour, gender etc. If they discriminate between the staff members then strict
actions could be taken against them. Legislation leaves huge impact upon leadership across the
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organisation because all the supervisors are required to make sure that they perform all the
activities under rules and regulations (Calvo-Mora and et.al., 2015).
14. Explain organisational objectives, plans and strategies?
Each and every organisation formulate objectives which are related to its long term
plans and strategies. All the operational activities which are performed by businesses have
some specific objectives such as profit maximisation, customer satisfaction and in order to
reach all of them strategies and plans are formed appropriately so that the objectives could be
achieved successfully. If companies are not able to formulate them then it will be very difficult
to reach long term business goals.
15. Explain organisational change process?
The process in which an organisation make changes to its existing processes and
procedures is known as organisational change process. Main purpose of it is to make
appropriate modifications within the practices which are followed by business entities to run
operations. In order to conduct this process it is very important for managers and other top
level executives to identify the areas where improvement is required. Afterwards they are
required to make strategies for future so that modification in organisational procedures could
be made. When plans are formulated then managers try to implement them so that required
changes at workplace could be made (Ellis and Miller, 2014).
Main elements which are required to be analysed by the managers and leaders
effectively are following the process step by step as it will help implement the change
successfully. If the procedure is not followed properly then it will affect the whole organisation
in adverse manner because improvements will not be made in systematic manner.
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REFERENCES
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Ellis, J. and Miller, P., 2014. Providing Higher Education in Post-modern Times: what do
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Eși, M. C., 2014. The mission statement of the business organisation by reference to the
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organisational success. Mediterranean Journal of Social Sciences. 5(1). p.697.
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implementation of strategies. Sci. Int.(Lahore). 28(2). pp.1719-1731.
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and Organisational Performance-Evidence from Nigerian Bottling Company. Journal of
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Putta, S. S., 2014. Improving entrepreneur's management skills through entrepreneurship
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Sandada, M., 2014. Mission and vision, environmental scanning and formality of strategic
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