Organization Behavior Assignment - BSBMGT605 Module, Semester 1

This document presents a detailed solution to an organization behavior assignment, addressing various aspects of leadership and management within the context of a company. The assignment explores Wesfarmer's objectives, values, and media strategies for engaging with different audiences, including customers, employees, and shareholders. It delves into performance management, emphasizing the importance of setting clear expectations, providing training, and managing risks. The solution also covers complaint investigation processes, outlining the steps involved in addressing employee grievances. Furthermore, the assignment explores the significance of trust, communication, and commitment in fostering a positive organizational environment. The assignment is broken down into multiple activities, providing a comprehensive analysis of key concepts in organizational behavior.

Running head: ORGANIZATION BEHAVIOUR
Organization Behavior
Name of Students
Name of University
Author’s Note

1ORGANIZATION BEHAVIOUR
Table of Contents
Activity 1A..........................................................................................................................2
Answer to Question 1......................................................................................................2
Answer to Question 2......................................................................................................2
Activity 1B...........................................................................................................................3
Answer to Question 1......................................................................................................3
Answer to Question 2......................................................................................................3
Answer to Question 3......................................................................................................4
Activity 1C...........................................................................................................................4
Answer to Question 1......................................................................................................4
Answer to Question 2......................................................................................................5
Answer to Question 3......................................................................................................5
Activity 1D..........................................................................................................................6
Answer to Question 1......................................................................................................6
Answer to Question 2......................................................................................................6
Answer to Question 3......................................................................................................7
Activity 1E...........................................................................................................................8
Answer to Question 1......................................................................................................8
Answer to Question 2......................................................................................................8
Activity 2A..........................................................................................................................9

2ORGANIZATION BEHAVIOUR
Activity 2B...........................................................................................................................9
Activity 2C.........................................................................................................................11
Answer to Question 1....................................................................................................11
Answer to Question 2................................................................................................11
Activity 2D........................................................................................................................11
Answer to Question 1....................................................................................................11
Answer to Question 2....................................................................................................11
Activity 2E.........................................................................................................................12
Answer to Question 1....................................................................................................12
Answer to Question 2....................................................................................................12
Activity 2F.........................................................................................................................12
Answer to Question 1....................................................................................................12
Answer to Question 2....................................................................................................13
Activity 2G........................................................................................................................13
Answer to Question 1....................................................................................................13
Answer to Question 2....................................................................................................13
Activity 3A........................................................................................................................14
Answer to Question 1....................................................................................................14
Answer to Quest6ion 2..................................................................................................14
Activity 3B.........................................................................................................................14

3ORGANIZATION BEHAVIOUR
Answer to Question 1....................................................................................................14
Answer to Question 2....................................................................................................15
Activity 3C.........................................................................................................................15
Answer to Question 1....................................................................................................15
Answer to Question 2....................................................................................................15
Activity 3D........................................................................................................................16
Activity 4A........................................................................................................................16
Answer to Question 1....................................................................................................16
Answer to Question 2....................................................................................................16
Activity 4B.........................................................................................................................16
Activity 4C.........................................................................................................................17
Answer to Question 1....................................................................................................17
Answer to Question 2....................................................................................................17
Activity 4D........................................................................................................................17
Answer to Question 1....................................................................................................17
Answer to Question 2....................................................................................................18
Reference...........................................................................................................................19

4ORGANIZATION BEHAVIOUR
Activity 1A
Answer to Question 1
Wesfarmer’s primary objective is to deliver the satisfactory returns to their shareholders
by providing the financial discipline and exceptional management of a diversified portfolio of
business. The key objective of the group is to ensure every department of the company has a
better management capability which will help to develop the strategy and also to increase the day
to say operations. This divisional management of Wesfarmer group are managed by board of
directors, Wesfarmers Managing Directors and also Chief Financial Officer.
Wesfarmer’s way includes the framework is for the company’s business model which
also determines the company’s core values, growth enablers and value creating strategies which
are also directed by the Group (Cardy and Leonard 2014). These also the part of providing the
satisfactory returns which are part of primary objective of the Group.
In case of values and standards of Wesfarmer is concerned the company tends to deal
with the Market Disclosure Policy which are being developed for all the personnel of
Wesfarmer. Wesfarmer has some strict policy against insider trading. Wesfarmer compliance
with law establishes policies and procedures against the receiving for improper payments.
Wesfarmer does not entertain bribery, facilitation payments, secret commissions and money
laundering.
Answer to Question 2
The mission and vision statement of the company is determined by the set of objectives
of the company. The mission statement of Wesfarmers is to deliver the satisfactory return to
shareholders. By using this statement, Wesfarmer has developed a unique, highly-focused and

5ORGANIZATION BEHAVIOUR
disciplined business culture. Depending on the mission statement of the company Wesfarmer has
four core values which include integrity, openness, accountability and boldness. The mission and
vision statement of Wesfarmer creates the roadway for the company’s success.
Activity 1B
Answer to Question 1
Wesfarmer has different audiences which include customers, employees and the
shareholders which may view to the organization media. As the media used by Wesfarmer are
mainly the TV advertisement, advertisement made through hoardings and also the emerging
advertisement place social media. Al these will not only help the audience to attract the potential
customers and the shareholders of the company (Cardy and Leonard 2014). The other audience
will be benefitted by the access of the media is the employees of the company. The access of
these media has potential customers, shareholders of the company and also the employees of the
company.
Answer to Question 2
The best media to use for engaging the selected three audience of the company is the
social media. The social media is an emerging audience attractiveness, which is used by almost
everyone in today’s world. The social media advertisement not only reduce the cost for the
advertisement of the company but it will also help the company to engage with many users who
are happens to be the potential customers, employees and also the shareholders of the company.
The social media advertisement will also help the company to get engage with all the audiences
and have collect feedback from the customers regarding any kind of issues which may affect the
company’s reputation.

6ORGANIZATION BEHAVIOUR
Answer to Question 3
The adaption of the use of language which needs to be implemented while engaging with
the audiences in the conversation is the formal language. The formal language is the
authenticated language which can be used for the business and the meeting. As the company is
opting to increase the usage of social media for engaging with the audience so company cannot
stick with the formal language (Cardy and Leonard 2014). There is some instance where the
company needs to adopt some of informal language for the benefit of attracting the audience and
engaging them the audience.
Activity 1C
Answer to Question 1
It is important for the managers to make sure the expectations which are gauged to be
clearly transmitted to the audience of the company. The four steps of managers expectations are
provided below:
1. The expectations which the manager has gauged for the specific job need to comply to
the audience beforehand by sending them through formal e-mail.
2. It also important for the managers of the company need to check the gap between the
audience of the company and the output which need to be expected must be done through
social media use.
3. Managers need to supply the idea of bigger picture to the audience of the company so that
they can be well aware of the expectations which are required by organizing the meeting.
4. Managers need to supply the expectation in written form like letters and social media
interaction to the audience so that they can have better visual idea.

7ORGANIZATION BEHAVIOUR
Answer to Question 2
The mangers can understand, the idea when the expectations have reached the audience
and they have totally understood the idea when the performance of the company are being met.
The mangers can also gauge the idea when the required activity is under the purview of the
expectation.
Answer to Question 3
Organization’s commitment is the organization’s audience’s phycology towards the
expectations which are assigned to the respective audience. There are many ways by which the
expectations can increase the commitments towards to its customers of the company. It is
important for the company to develop a good process which can be used to communicate and
expressed the expectations clearly (Cardy and Leonard 2014). The goals of the expectations also
need to comply to the audience which in return will increase the performance of the company in
the long run. The transparency in the communication is also one of the vital parts which
increases the commitment. Maintaining work ethics is also one of the vital plays which
determines the company’s expectations. The company also works on increasing the trust between
the company and the audience. The expectations can also be stated by conducting the meeting
between the shareholders of the company and the management of the company. This will help
the shareholders to have clear idea about the expectations and the goals of the company. The
meeting between the employees and the management of the company will help the employees to
understand the key responsibilities.

8ORGANIZATION BEHAVIOUR
Activity 1D
Answer to Question 1
The organizations expectations need to be highlighted in many different ways. They are
provided bellow:
1. The managers of the company need to convey the message by e-mail or by memo to the
employees of the company. For example, in the monthly meeting the employees are
invited and explained about the expectation of the company.
2. The management of the company need to provide sufficient advertisement to the potential
customers and made them to choose the product which the company has to offer.
3. In financial market the shareholders are attracted by providing them high dividend and
also maintain high performance of the company.
Answer to Question 2
The performance management of the company is the key driver for the companies, which
in turn helps the company to increase the profitability of the company. The basic strategy is to
combine the strategy with technology. The company needs to introduce some of the rubrics
which will increase the performance management of the company. The objective of the company
must be very few but it needs to be vit0al also. It will become easy for the audiences to
understand the objectives, which will lead to increase the performance of the audience
respectively. The recognizing the effort made by the audience is one of the important factor for
the company as it increases the performance of the audience.

9ORGANIZATION BEHAVIOUR
Answer to Question 3
The performance management plan for Wesfarmer can be increased by providing
different ways. This includes many issues. They are as follows:
1. Training and Development: The Company should introduce the dedicated team for
improving the performance of the employees. These can be done by providing training
session to the employees of the company on the new matters which will help the
employee to get accustomed in the new technology or system which are being adopted by
the company.
2. Risk Management: The risk management is one of the integral parts which helps the
company to access the risks which are laundering in the market. This risk management of
the company mainly assessed by management of the company using different tools. This
helps the company’s overall performance to increase. The company mainly formulates
different policies which helps the management of the company to identify and analyse the
risk.
3. Promotion Activity: The Company need to focus in the promotion activity by increasing
the cost in the advertising part of the company. The advertisement will help the company
to increase the reach of the company to the potential customers of the company.
4. Attracting the shareholders: The shareholders of the company are closely analysed the
performance of the company. In this respect the company need to closely guide the
performance management and also need to provide every possible information regarding
the performance to the shareholders.

10ORGANIZATION BEHAVIOUR
Activity 1E
Answer to Question 1
When any complaint is filed by the employee, it is the duty of the employer to look after
the matter. The management of the company is the ones who search for the reason behind the
complaint. In the process of management investigation the managers are first ensure
confidentiality of the complaint. This process will authenticate whether the allegation is
legitimate or not. The management often provides interim protection to the victim so that the
individual should not face such problems later. It is the duty for the management of the company
to select the investigator, who will conduct the investigation. The investigator can be insider and
the outsider of the company. It will help the company to create the plan for the investigation so
that the company’s day to day operations should not be hampered. It is the duty of the
investigator to develop the interview questions and conduct the interview to determine the
verdict for the case. After the interview the investigator often go for decision making process and
states the culprit for the case.
Answer to Question 2
After the investigating of the case the investigator creates the summary of the
investigation, which also contains the result of the case. In this report the details include the
details of the parties involved, credibility of the findings, employers’ policies, specific
conclusion and also the employer’s actions taken. After the report has been submitted then the
management of the company calls the meeting with the victims and the accused individual. The
management of the company then provides the verdict on the basis of the labor law and also in
accordance with the employer’s policies.

11ORGANIZATION BEHAVIOUR
Activity 2A
Trust is one of the important factors which increase the bonding in the team. The increase
bonding leads to increase the improve team performance. There are many ways which can be
adopted by the individual for improving the trust and confidence in the team. To increase the
trust issues the following steps are needed:
1. Honesty is one of the important factors which determine the trust issues in the team. The
individual need to provide the information completely to the team member with full
authenticity.
2. Openness is one of the major factors for the individuals to increase the trust among the
team. In this process the individual can accept the feedback from the team members and
also stating own views. This will help the team to take refined decision which will
reshape the decision making process of the company.
3. The simplest and most effective way to gain the trust is the habit of keeping the word.
4. Instead of letting the doubt to manifest itself it is advisable to provide benefit of the doubt
and stay positive.
5. While speaking it is advisable to keep the eye contact with the listener.
6. When the individual is in leader position then it is necessary for the managers to keep the
track of every staff which will help to keep the trust among the team.
7. When any kind of crisis strikes in the team, the manger should not give up on their team
and need to move forward.
Activity 2B
The company like Wesfarmers which is a multinational company often deals with the
diversity issue in the workplace. There are many problems which are associated with trhe