BSBMGT615 Contribute to Organisation Development Assessment Solution

This document provides detailed answers to assessment questions related to BSBMGT615 Contribute to Organisation Development. It covers key areas such as legislative considerations in development plans, incorporating culture and managing cultural change, applying Kotter's eight-step change process, ensuring effective communication and consultation, maximizing managerial participation, managing conflict within development teams, evaluating the effectiveness of development processes, and utilizing sensitivity training to improve team dynamics and behavior. The document emphasizes the importance of health and safety, marketing regulations, and international affairs in development planning. It also highlights strategies for supporting cultural changes, creating a sense of urgency, and fostering open communication to enhance the development plan's efficiency and success. It also includes techniques for evaluating the effectiveness of development processes and improving organizational dynamics.

BSBMGT615
CONTRIBUTE TO ORGANISATION
DEVELOPMENT
ASSESSMENT
ADVANCED DIPLOMA OF BUSINESS

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Unit:BSBMGT615 Contribute to organisation development
Final assessment tasks
Part A – Questioning
Question 1: Identify three legislative areas that your organisation’s development plan may need to
address. Explain why it is important to address legislative and regulatory context in your
development plan.
Answer:
1. Whenever development plan is made in an organization it
include many concerning areas because organization surrounds with
many legislative issues and areas. Major legislative areas that address
in the business development plan are as follows with their
importance.
o Health and Safety concern
While making out development plan health and safety of the
employees is prime concern because in nay working if the business
environment and action health and safety is considered as major
priority. Not only the organization employees built outer world
should also not get affected by the company functions and working.
o Marketing
When development is made regarding any new product or service or
any change in an organization or introduction of new amendments in
the organization. Doing marketing of the development process has its
laws and regulations. In it company cannot harm other interest and
values and keep going in eco-friendly manner ( Yun, 2013 ).
o International affairs
While performing functions at globalisation level of the development
plan it is mandatory to follow all the international affairs legislative
terms and polices. For example in import and export of products.
Distribution of services and many more things perform in legislature
manner. All paperwork and taxation polices should be performed in
proper manner.
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Marking: q Satisfactory q Unsatisfactory
Question 2: Explain why it is important to incorporate culture into your development plan and outline
factors that can be considered and implemented to support culture change.
Answer:
2. Culture of any organization defines by its working
environmental and Traditions Company follow to work on the basis
of their principles. While making out development plan various
culture trends is adopted by the development plan but sometimes due
to some necessary requirements of the development plan some
changes in culture is adopted. Organization must support these
changes to enhance their development plan and company can adopt
various methods to support that cultural changes like changes in
functioning, working of the employees and meeting goals and
objectives of the company (Johnson, 2016). Organization can adjust
these changes by clarifying strategic priorities, engagement of
development plan team in smart goals; clarify initial goals,
management out the changes in goals and priorities of the
management system (Brahmana, et.al, 2013).
Hence to support culture change in development plan various
methods and tools can be adopted to ensure the working and
execution of development plan of an organization. Building
motivation thought among the employees and staff of the
organization makes the employees to work with the cultural change.
Relying on same culture is not mandatory; sometimes to get benefit
and survive with according to the current trends cultural change can
be adopted, implemented and supported.
Marking: q Satisfactory q Unsatisfactory
Question 3: John Kotter’s eight-step process for leading change includes creating a sense of urgency
and communicating for buy-in. Describe ways to incorporate them into your development
plan.
Answer:
According to John Kotter’s’ there are very less chances that if
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Unit:BSBMGT615 Contribute to organisation development
company incorporate change and it gets success. Use to this company
failed to attain the desired objectives and goals. There are eight steps
in his model to adjust the changes and get maximum gain from the
change. these read cited below:-
Create sense of urgency
Make change only when it requires the most and understands the
sense of urgency so that change would provide benefit.
Create guiding coalition
By building project team sound like employees team work which is
very beneficial in term of adjusting necessary changes in the
company.
Describe the vision of or change
If company describe the vision for change than adapting the change
can be less effortless. Company works on different goals and vision
for very new development plan; it helps the company employee to
understand the change (Luthans and Doh, 2018).
Communicate the change
After making change, it should be mandatory that, that change would
be discussed with team members and seniors of that organization. By
informing the change to other employee enables them to get to know
about it more clearly.
Remove obstacles
Remove any error and barrier that coming in the change of the plan.
There are various obstacles that occur in development plan but to
reduce it and create barrier in form of obstacles is the prime
responsibility.
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Unit:BSBMGT615 Contribute to organisation development
Create short-term wins
Create short-term goals so that employees understand the change
clearly. Short term, gaols wins boost up the confidence and helps the
employee to work with the development plan.
Consolidate improvements
Keep looking for the improvement reduces the percentage of failure
(Yun, 2013).
Accept the change
Accepting the change happily is the door to success. While
performing development plan any changes occur in the plan should
be accepted with full confidence and acquirements.
Marking: q Satisfactory q Unsatisfactory
Question 4: Outline at least two methods to ensure effective communication and consultation in your
development program.
Answer:
Consultation means talking over the serious concerning issues so that
company can make effective decisions. Some issues like health and
safety, taxation policies, decision making power, understanding the
role and time management issue. Understanding the concerning
issues and meetings over it exhibited the role of consultation in
business development plan. Propose a change that comes in the
development plan helps the organization to achieve all its goals.
senior managers and leaders consult it the employees to make
necessary changes (Rajhans, 2012 )
On other hand, communication can improve the developments plan
and changes occur in it. The most two effective ways of
communication to accept all pros and cons of the development plan
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are use of social media and feedback response. Use of social media
makes the company to get in touch with the outré world which helps
the company and feedback response enables the company to make
out effective decisions. These two methods reduces he barrier in
communication and improves the development plan efficiency.
Hence it can be said that both consultation and communication
improves the ways of development plan and its working. Engage
more and more people and adopted tools of communications
(Johnson, 2016).
Marking: q Satisfactory q Unsatisfactory
Question 5: Describe how to maximise participation and support from managers and explain why it is
important.
Answer:
3. To get maximum support of managers in the business
development plan various strategies can be adopted and various
methods can be applied. Manager’s participation in the development
plan is very important and their interaction and roles considered as
prime role in an organization. ways to maximize their role in
development plan are as follow:-
o Its manager’s ole to engage more and more employ in the
development plan by attracting them toward the plan and enables
them to understand it properly.
o To make the employee feel to engage in the development plan
various duties is performed by the managers like giving them
presentation, seminars over the development plan planning and
vision (Shockley-Zalabak, 2014).
o Influencing the employee towards the development plan is the
prime responsibility of mangers of the company’s for these mangers
can use various tools and methods to increase the number of
employee in the development plan.
o Provide the employees with full detail and information so that
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they come to know adopt the pros and cons of the detail plan. By
making those knowing about the full plan can lead them to work with
the team of development plan.
o Managers need to tell the employee the benefits employees
get after working with the development plan. Encouragement, perks,
salary increment and promotion attracts the employee and exile their
will to work with the development plan.
Marking: q Satisfactory q Unsatisfactory
Question 6: Identify what technique or strategy you could employ to manage conflict within your
development team. Explain your choice.
Answer:
4. It is obvious that conflicts occur while planning out
development plan in an organization because conflict is very
common phenomenon among number of people. Organization deals
with number of people and different people have different
perceptions. To take care of everyone’s’ interest, values and morals
conflicts removal techniques can be used. Focus on the problem not
the individual intersects and his or her problem, it helps in
understanding the problem core and helps in examining the problem
and also helps in fixing the problem. Act accordance to the culture of
the organization, making decision against the company culture
decreases the company performances (Rahim, 2017).
To avoid and reduce the conflicts, communication should be open
and two-sided, sometimes conflicts occurs because of the
communication gap. Open communication helps in solving the
conflicts among the employees. Last but not the least, another
solution for the removal and solving of conflict is that employee
should treated properly and make them to adjust in every situation
and with every type of employee. Just focus on work and rest is
secondary should taught them to achieve the result of development
plan. Agreement on development plan of the entire employee makes
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them feels the important part of the organization (Yun, 2013).
Marking: q Satisfactory q Unsatisfactory
Question 7: What technique or strategy would you apply to evaluate the effectiveness of your
development processes?
Answer:
5. There are so many techniques and strategies that can be
applied to evaluate the effectiveness of development process, like it
helps us better understanding of that process and separates actual
outcome from desired outcome. Basically, evaluation is collecting
Information and combining them so as it works effectively for the
development process. Evaluation of development process focuses on
the attention and clarifying the outcomes. And by this it Influence the
future course of actions of the organization and results in a better
decision-making. So In short evaluation is an Integral part of the
development process (Leef and Hallas, 2013). This highly discuss
about what works and why, so there will be a clear attention of what
to achieve and why. This evaluation of development process focuses
on critical issues and helps supervisors and subordinates to change
their behaviours according to the need of the hour. Through the
effective evaluation of the development process changes can be seen
in individuals, teams, organizations and communities and also a
change in better results. Above mentioned detail and information
mentioned for evaluation of effective development in an organization
is based on strategically approach and its implementation. This
increases the effectiveness of development plan an helps in fast result
gaining.
Marking: q Satisfactory q Unsatisfactory
Question 8: Explain how sensitivity training can be used to change behaviour and improve dynamics.
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Unit:BSBMGT615 Contribute to organisation development
Answer:
6. When it comes to sensitivity training, it is slight different
form that business training. It is also in organizational context but its
main aim is to change the behaviour of the employees and their
interest in the development plan. It includes encounter problem of
employees. Human awareness and group trainings. it contains
systematic procedure like:-
o it freezes the old values and methods
o creation of new values
o At last, implementation of new ones.
The main goal of sensitivity is to increase the engagement of the
employee in the development plan, to change their behaviour towards
the development plan. Understanding the insights, self-awareness and
increased understanding in the company towards their work. It also
enhances interpersonal skills and self learning which help the
employee in understanding the concept and use of development plan.
There are different methods for sensitivity
training like conferences, seminars, various programmes and many
more (Tyms, 2017).
The outcome of sensitivity resulted in meeting all the objectives and
goals of the development plan. It increase the decision making power
of the employees and change third attitude towards everything. This
training enhances their self skills and helps them in achieving very
complex situation in an organization. This training build the relation
and strong their relation in an organization context.
Marking: q Satisfactory q Unsatisfactory
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Unit:BSBMGT615 Contribute to organisation development
Assessor to complete
Feedback: All questions must be satisfactorily answered by the candidate as per the marking
guide in the Trainer’s and assessor’s guide. The questioning assessment has been
confirmed:
q Satisfactory q Unsatisfactory
Please include recommendations for future training / action in cases where the
candidate has not satisfactorily achieved all criteria:
Declaration: I declare that this questioning assessment has been conducted as per the training
organisation’s assessment procedures and the instructions provided for this
assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name:
Assessor signature:
Date marked:
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Unit:BSBMGT615 Contribute to organisation development
Part B – Project: Contributing to organisation development at
BizOps Enterprises
Purpose You will demonstrate your skills and knowledge by completing a scenario-based
project.
Task overview and context You receive an email from Sean Bamford, Managing Director: Business
Operations.
Subject: Development plan for integrating retail outlets with online sales
Hello,
At the last senior management meeting there was discussion about changing the
structure of the retail operations of BizOps Enterprises.
The key factor behind this is the growing number of consumers who prefer to
shop online. Although there is no evidence to indicate this is affecting BizOps
retail sales figures at the moment, it is senior management’s view that we should
better integrate our physical retail outlets with online sales.
As the Managing Director of Business Operations, you have been delegated the
responsibility of overseeing this organisational development plan. You will report
directly to senior management, as they will be jointly responsible for approving
any plans that are developed.
Please refer to the development plan brief, provided below, for more details of
what senior management has in mind. Refer to the ‘Instructions to the candidate’
section for a detailed list of tasks that you will need to complete for this
organisational development plan.
Regards,
Sean Bamford
Managing Director: Business Operations
Development plan brief
The BizOps Enterprises business plan is targeting an annual growth in sales of 15%
over the next five years. There are many ways that have been suggested to
achieve this growth, but senior management wants to focus on those strategies
that will support growth in the long term, and not just over the next five years.
Our 150 retail outlets are located strategically to ensure that we can offer a
premium retail experience to more than 90% of the population. We currently
have an online sales capacity that is managed centrally and serviced through our
warehouse facilities and warehouse staff.
The concern that senior management has with this current online and retail sales
strategy is that they are not integrated. Here are some examples of the types of
poorly integrated customer service scenarios that exist in the current approach:
• Customers will research a product online, then go to a retail outlet to make a
purchase. The in-store pricing is usually higher than the online price and sales
staff cannot match the price. Consequently, our retail sales staff:
- make negative comments about our online sales to customers
- develop the belief that our online business is directly competing with
retail outlets’ business
- develop low morale because they feel that the future of retail outlet
sales is being threatened by online sales and their jobs are at risk.
• Customers who purchase a product online will come to the retail outlet for
after-sales support. Although there is a support hotline, the customers prefer
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to have their problems resolved in person. The retail sales staff are highly
experienced in product support, but in instances where a product was
purchased online, there is a tendency to reduce and minimise the support
that is offered. There have been a number of customer complaints where
support has been directly refused and customers have been told they need
to access the support hotline.
• Retail sales staff have no access to details of sales made through the online
system. This leads to a situation where BizOps operations are segmented and
it is difficult to establish a work culture that supports the whole organisation.
• Warehouse staff have limited product knowledge and sales expertise. The
current online approach is putting greater emphasis on them to develop
sales and customer service skills. There are many negative comments coming
from warehouse staff. They believe their award conditions should change, as
they are being asked to perform duties outside of their position description.
The proposed integrated approach that senior management is seeking should
contain some of the following features:
• Pricing for online and retail outlets is the same.
• Customer sales record systems are integrated between online and retail
outlets. Authorised retail sales staff should be able to access records of a
customer’s purchase details that were made either online or through a retail
outlet. Consequently, retail sales staff providing after-sale support can record
this information and use it to demonstrate achievement of key performance
indicators.
• Retail outlet sales staff are integrated into the online sales system by being
rostered onto the support hotline.
• Online sales are allocated to the sales budget of the nearest retail outlet.
Retail outlet performance will therefore have online sales as one of its
performance indicators.
One overriding factor that senior management would like to achieve is the
development of a sales strategy that has a vision for the future and has no
distinction between how the sale was made.
They provided an example of this as a major computer corporation that has a
physical presence in major retail centres, which purely have an emphasis on
product demonstration and support. Sales are made either online or in the store,
but the sales vision is that returning customers will have a preference for using
the online system. Consequently the online strategy is to market directly through
email and social media and to promote products through a sophisticated website.
The online sales experience should exceed the physical retail store sales
experience.
Instructions to the
candidate
You will need to access and read the following BizOps Enterprises documents:
• Company business plan
• Organisational charts
See the ‘Resources required’ section for how to access these.
Complete the following tasks. Submit your responses in documents that are
appropriate for each task.
1. Access the company business plan and the organisational charts. Using this
document and the development plan brief, prepare a draft development
plan for senior management to consider. The plan should include details on
the following:
• The development plan’s goals and objectives and possible measures of
success
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