BSBOPS402 Knowledge Quiz: Resource Acquisition & Problem Solving

This assignment presents a solved BSBOPS402 Knowledge Quiz focused on operational planning and implementation. It covers key areas such as resource identification for human and physical resources, utilizing information sources like employee recruitment specialists and profit and loss statements, and managing contingencies through stakeholder consultation, reviewing existing strategies, and conducting risk analysis. The quiz also addresses performance monitoring systems, methods for problem-solving during resource acquisition, and techniques for supporting team member performance through mentoring, coaching, and supervision. Furthermore, it explores different methods for implementing operational plans, including big bang, phased, and pilot approaches, and analyzes budget and financial records to assess organizational objectives such as actual costs, identified shortfalls, and surpluses. Desklib offers a wealth of study resources, including past papers and solved assignments, to aid students in mastering these concepts.

Briefly explain how each step of the resource identification process is done for each of the following:
Human Resources
Physical Resources
Question 1
Knowledge Quiz
RTO No. 40374
BSBOPS402BA_01_KQ
Version 3.0
Issue Date: 16/9/2021
Page 1 of 9
BSBOPS402 - Knowledge Quiz
Please answer all of the following questions and click submit when you are finished.
Processes
How Each Step is Done for Human
Resources (20-30 words each) How Each Step is Done for
Physical Resources (20-30 words
each)
a. Identify Need for Resources It will be done by doing job
analysis in which management
determine the HR resources of the
company
This step will be done by
monitoring the available physical
resources in the company.

Knowledge Quiz
RTO No. 40374
BSBOPS402BA_01_KQ
Version 3.0
Issue Date: 16/9/2021
Page 2 of 9
b. Determine Resources Required The resources will be required by
identifying various skills and
responsibilities at workplace.
Under this finding right people
with the help of knowledge,
abilities in order to perform
various tasks.
c. Identify How the Resource Will
Be Acquired
The resources will be acquired by
securing team members with the
materials and resources.
The human resources will be
acquired by hiring the best
employees in order to attain the
targeted goals of the company.

Briefly explain how each of the following methods is done when managing contingencies that arise during the
implementation of an operational plan.
Contingencies refer to risks that will negatively impact an operational plan’s progress towards set goals.
Question 3
Knowledge Quiz
RTO No. 40374
BSBOPS402BA_01_KQ
Version 3.0
Issue Date: 16/9/2021
Page 3 of 9
Sources of Information How Each Source of Information Can Assist
in Identifying Resources Required (30-40
words each)
a. Employee Recruitment
Specialist
Employee recruitment specialist helped in
identifying the resources by assisting the
company in identifying the best candidate
for a certain position. They investigate
possible contacts, interview individuals,
and create a network of top-tier talent
within their sector to fill staff gaps.
b. Fitness
Equipment
Manager
Maintaining, ordering, and inventorying
sporting equipment and clothes is the
responsibility of Fitness equipment manager.
c. Profit and Loss
– Cairns
This can build on effective understandings with respect to performance
of the firm while considering attention to profit margins of the business
firm.
Methods
How Each Method is Done When
Managing Contingencies (30-40
words each)
a. Consultation with relevant
stakeholders
Stakeholder consultation seeks to
maintain mutually beneficial
partnerships based on mutual
trust. Listening to and
You are a Fitness Team Leader at UpFitness Cairns. You are assisting in the implementation of the Centre’s
operational plan. As part of this, you must consult relevant sources of information to identify the resources
required.
Access UpFitness Cairns’ profit and loss statement from the link below:
Profit and Loss - Cairns
Briefly explain how each of the following sources of information can assist you in identifying the resources
required by the operational plan.
Question 2

Knowledge Quiz
RTO No. 40374
BSBOPS402BA_01_KQ
Version 3.0
Issue Date: 16/9/2021
Page 4 of 9
understanding the views and input
of stakeholders may aid in the
shaping and improvement of a
company's overall operations.
Stakeholder consultation can be
done on a project-by-project basis
or on an ongoing basis in managing
contingencies.

Knowledge Quiz
RTO No. 40374
BSBOPS402BA_01_KQ
Version 3.0
Issue Date: 16/9/2021
Page 5 of 9
b. Review existing
contingency strategies
The existing contingency
strategies are not quite helpful
as it lacks somewhere that is
business impact analysis and
business continuity plan.
c. Conduct a risk analysis In the decision-making process,
risk analysis is a helpful tool.
It enables you to assess the
possible advantages and drawbacks
of each choice, assess the
possibility of issues arising, and
determine whether to proceed
despite the risks.

Knowledge Quiz
RTO No. 40374
BSBOPS402BA_01_KQ
Version 3.0
Issue Date: 16/9/2021
Page 5 of 9
Performance Monitoring
System
Characteristics (5-10
words each)
Performance Monitoring
Process (5-10 words
each)
Characteristics (5-10
words each)
a. Performance Reviews
I. Continuous process Supervision of business tasks for
completion i. Allocation of
resources
ii. Goal setting
management
ii. Considering risk
factors
b. Resource
Inspections
i. Individual
operations
Reporting and using results i. Complying to
project resources
ii. In process
inspection
ii. Long term
relations with
stakeholders.
Complete the table by identifying:
At least two characteristics for each performance monitoring system listed below
One performance monitoring process under each performance monitoring system
Two characteristics for each performance monitoring process identified
Question 4

You are a Fitness Team Leader at UpFitness, a premier provider of fitness and wellness in Australia. While
assisting in the implementation of the business’ operational plan, you encounter problems during the
acquisition of resources.
Identify at least two common methods for problem-solving. Briefly explain how each method can solve
problems during the acquisition of resources for your operational plan.
Question 5
Briefly explain how each method listed below can assist a team leader in supporting their members’
performance.
Question 6
Knowledge Quiz
RTO No. 40374
BSBOPS402BA_01_KQ
Version 3.0
Issue Date: 16/9/2021
Page 1 of 9
Common Methods for Problem-
Solving (3-8 words each)
How Each Method Can Solve Problems
During Operational Planning (40-50
words each)
a. Implementation of plan An effective plan can be made and
that can be introduced at the
initial testing stage to make sure
the best option is selected.
b. Communicate about the problems
related to resources in
operational plan
Under this method the various
problems can be discussed in order
to find out the solution. It is
considered to be the crucial part
of the whole process.
Methods
How Each Method Can Assist in Supporting
Members During Operational Planning (40-50
words each)
a. Mentoring In assisting the members during operational
planning mentors provide Guidance,
inspiration, emotional support, and role
modelling. A mentor may assist with career
exploration, goal formulation, networking,
and resource identification. In the whole
process he or she maintains a professional
relationship in order to review the
performances.
b. Coaching This method will help the employees to
improve their performance get new skills and
a greater understanding of their role in the
firm. Employees will perform better and at a
higher level if they understand what they're
doing and why they're doing it.

Briefly explain each of the following methods for implementing an operational plan.
Question 7
UpFitness is a premier provider of fitness and wellness in Australia. As part of operations, the business
maintains relevant budget and financial records.
Access the following documents from the link below to assist you in answering the questions below:
20XX Projected Budget for Cairns Centre
Profit and Loss - Cairns
Question 8
Knowledge Quiz
RTO No. 40374
BSBOPS402BA_01_KQ
Version 3.0
Issue Date: 16/9/2021
Page 2 of 9
c. Supervision This method will help in managing the process
of training, leading, monitoring, and
observing personnel while they work in the
organization.
Methods Explanation of Methods for Implementing an
Operational Plan (50-60 words each)
a. Big Bang This involves removing the old system and
transferring all users to the new one at the
same time.
b. Phased Under this the method that is phased
implementation it is a way of transitioning
from an existing system to a new one in
phases.
c. Pilot Under this method, it is focused on obtaining
better solutions for each possible choice.
20XX Project Budget for Cairns Centre
a. Identify UpFitness Cairns’ actual allocated budget for
Advertising in November 20XX.

Knowledge Quiz
RTO No. 40374
BSBOPS402BA_01_KQ
Version 3.0
Issue Date: 16/9/2021
Page 3 of 9
Allocated budget for the Nov month $2,500
b. Identify UpFitness
January 20XX.
Cairns’ projected budget for Payroll in
Projected budget for payroll in Jan $5,000
c. Briefly explain how UpFitness Cairns met or did not meet
their projected Ending Cash Balance budget for May 20XX.
The UpFitness Cairns ended the month of May at $30,400 as the cash outflow supported with $65,100 as ending
cash balance. This signifises strong position of the firm by comparing the cash project budget in negative.
Profit and Loss - Cairns
a. Briefly explain the difference between the Team Building
operating expenses for 20X1 and 20X2. (10-15 words)
Operating expenses of team building in 20x1 was $9000 and that of in 20x2 was $15,500. The difference would
be $6500.
b. Briefly explain how UpFitness Cairxns’ net profit changed
between 20X1 and 20X2. (30-50 words)
People found innovative methods to live healthier lifestyles and
take better care of themselves despite the many problems they
experienced during the outbreak. As fitness trends emerged and
thrived at a rapid pace that is why people began to combine their
normal lifestyle with exercises with their weekly training sessions
at gym studios which lead to change the net profit of the company.
Question 9
Briefly define the
operational planning.
following Organizational objectives in

Knowledge Quiz
RTO No. 40374
BSBOPS402BA_01_KQ
Version 3.0
Issue Date: 16/9/2021
Page 4 of 9
Organisational Objective
Definition of Each
Organisational Objective (15-25
words each)
a. Actual Costs Actual costs include determining
costs, determining selling prices,
properly documenting and
presenting cost data to management
for efficiency measurement, cost
control, and cost reduction.
b. Identified Shortfalls Identified shortfalls are
financial commitment or
responsibility exceeds the needed
quantity of cash available in the
company. Also, a momentary
shortage can occur due to a
specific set of conditions.
c. Surpluses It is defined as the difference
between a company's net worth and
the par or declared value of its
stock.