BSBOPS502: Develop Operational Plan & Resource Acquisition Task

This document presents a comprehensive solution for the BSBOPS502 assessment task, focusing on developing an operational plan and managing resource acquisition within a simulated business scenario. It includes briefing notes outlining the operational plan's objectives and strategic alignment, an updated operational plan for FY 2021-2022, and a detailed operational plan for implementing an e-commerce strategy. The solution also features two contingency plans, a proposal for resource requirements, and feedback from stakeholder consultations. Furthermore, it covers the development of a resource acquisition strategy, implementation of a recruitment strategy with interview preparation and outcomes, and the execution of a physical resources acquisition strategy, including procurement evaluation. The document demonstrates a thorough understanding of organizational policies, intellectual property rights, and human resources management practices.

Assessment
Task 2
Manage business operational
plans
BSBOPS502

Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or
plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the
process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student name
Student ID
number
Student signature Date

Task Number
------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
The student has satisfactorily completed and
submitted the following:
☐ ☐ ☐

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
 Planning notes from briefing session in
Task 2.1.1
 Updated current operational plan in Task
2.1.2A
 Operational plan for the e-commerce
strategy in Task 2.1.2B
 2 x contingency plans in Task 2.1.2C
 Proposal for resource requirements in Task
2.1.2D
 Feedback from consultation in simulated
work condition in Task 2.1.2E
 Observation checklist in Task 2.1.2F
 Resource acquisition strategy in Task 2.2.1
 Interview preparation form in Task 2.2.2
 Interview outcome in Task 2.2.2
 Email to the successful candidate in Task
2.2.2
 Procurement evaluation form in Task 2.2.3
The student has actively participated in the
briefing session to gather information about the
operational plan's requirements.
Feedback in Comments.
☐ ☐ ☐
The student has actively sought advice and
feedback when creating the operational plan
and associated document.
☐ ☐ ☐

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
Feedback in Comments.
Demonstrated ability to:
 Research, analyse and document resource
requirements
This is evidenced by:
 Planning notes from briefing session in
Task 2.1.1
 Proposal for resource requirements in Task
2.1.2D
 Participation in briefing session (refer to
marking sheet)
☐ ☐ ☐
Demonstrated ability to:
 Develop an operational plan in consultation
with, and with approval from, relevant
stakeholders
 Develop contingencies for the operational
plan
This is evidenced by:
 Planning notes from briefing session in
Task 2.1.1
 Updated current operational plan in Task
2.1.2A
 Operational plan for the e-commerce
strategy in Task 2.1.2B
 2 x contingency plans in Task 2.1.2C
☐ ☐ ☐

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
 Proposal for resource requirements in Task
2.1.2D
 Consulted with stakeholders when
developing the plan (refer to marking sheet)
Demonstrated ability to:
 Explain the plan to relevant work teams
This is evidenced by:
 Feedback from consultation in simulated
work condition in Task 2.1.2E
 Observation checklist in Task 2.1.2F
☐ ☐ ☐
The student interviewed the candidate as
instructed:
 Prepared for the interview
 Asked relevant questions
 Followed organisational policies and
procedures
 I can confirm that relevant policies and
procedures were followed
 Gave the candidate opportunities to answer
questions and ask questions
 Listened actively
 Used questioning techniques to confirm
understanding
 Rephrased and/or summarised
 Presented information clearly
☐ ☐ ☐

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
Feedback in Comment
Demonstrated ability to:
 Confirm that employees are recruited and
inducted according to the organisation's
human resources management policies,
practices and procedures
This is evidenced by:
 Interview preparation form in Task 2.2.2
 Interview outcome in Task 2.2.2
 Email to the successful candidate in Task
2.2.2
☐ ☐ ☐
Demonstrated ability to:
 Confirm that physical resources and
services are acquired according to the
organisation's policies, practices and
procedures
This is evidenced by:
 Resource acquisition strategy in Task 2.2.1
 Procurement evaluation form in Task 2.2.3
☐ ☐ ☐
Demonstrated ability to:
 Identify and incorporate requirements for
intellectual property rights and
responsibilities related to the acquisition of
resources
This is evidenced by:
☐ ☐ ☐

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
 Email to the successful candidate in Task
2.2.2
 Procurement evaluation form in Task 2.2.3
When collaborating with the group, the student
has actively participated in group work with a
substantial contribution that can be assessed
individually for all the requirements of this
task.
☐ ☐ ☐
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:

Table of Content
Student Declaration......................................................................................................................................................2
Task 2 – Develop an operational plan, plan and manage resource acquisition.....................................8
Task 2.1 Develop an operational plan........................................................................................................................11
2.1.1 Briefing notes...............................................................................................................................11
2.1.2 Develop the operational plan......................................................................................................12
Task 2.2 Plan and manage resource acquisition.......................................................................................................20
2.2.1 Develop resource acquisition strategies............................................................................................20
2.2.2 Implement the recruitment strategy.................................................................................................21
2.2.3 Implement the physical resources acquisition strategy...................................................................23
Appendix 1 – Scenario BBQfun (e-Commerce Strategy)......................................................................25
Appendix 2 – Scenario BBQfun Documentation...................................................................................37
Appendix 3 – Scenario BBQfun Resourcing..........................................................................................58

Task 2 – Develop an operational plan, plan and manage resource
acquisition
Task summary and instructions
What is this assessment
task about?
In response to a simulated business scenario, you will research resource
requirements and develop an operational plan in consultation with relevant
stakeholders.
As a part of the development of your plan, you will set performance
indicators, plan for contingencies, and obtain approval in accordance with
organisational requirements.
You will then develop and implement strategies to ensure physical and
human resourcing is carried out in accordance with organisational policies,
practices and procedures and intellectual property (IP) provisions.
To complete this task, please refer to:
o Appendix 1 – Scenario BBfun(e-Commerce Strategy)
o Appendix 2 – Scenario Bbfun Documentation
o Appendix 3 Scenario Bbfun Resourcing
This task comprises of the following assessment methods:
o Product-based ☒
o Direct observation of Role-Play ☒
o Case Study ☐
o Other (specify) ☐
It has been designed to evaluate your ability to/competency in:

Task summary and instructions
 Research, analyse and document resource requirements
 Develop operational plan in consultation with, and with approval from,
relevant stakeholders
 Develop contingencies for operational plan
 Explain plan to relevant work teams
 Confirm that employees are recruited and inducted according to the
organisation's human resources management policies, practices and
procedures
 Confirm that physical resources and services are acquired according to
the organisation's policies, practices and procedures
 Identify and incorporate requirements for intellectual property rights and
responsibilities related to acquisition of resources
Your assessor will be looking for demonstrated evidence of your competency
in the above.
You are required to address the following:
 Task 2.1 Develop an operational plan
o Record notes from the briefing and the reading of Appendix 1 and 2
about the requirements of the operational plan
o Update the current operational plan FY 2021-2022
o Develop the operational plan
o Develop 2 contingency plans
o Develop a proposal for resource requirements
o Collaborate with and gather feedback from relevant stakeholders
o Present the operational plan, the contingency plans and the proposal
for resourcing. Gather feedback, negotiate changes and obtain
approval.
 Task 2.2 Plan and manage resource acquisition
o Develop a recruitment strategy to make sure that new recruits are
employed and inducted within the organisation's HR management

Task summary and instructions
policies, procedures and practices; include the requirement for IP.
o Develop a strategy to acquire physical resources and services
following organisational policies, practices and procedures; include
the requirement for IP.
o Prepare for, and interview a potential new recruit. Record the
outcome of the interview.
o Evaluate and select suppliers according to the procurement policy
and procedures
Although the assessment requires group collaboration to simulate a work
environment, the assessment submission is individual, and it will be marked
as such.
What do I need to do to
complete this task
satisfactorily?
 submit the completed assessment tasks, according to instructions,
 complete the tasks with sufficient detail and present them in a
professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this assessment task
you must satisfactorily address all of the assessment criteria,
 if part of this task is not satisfactorily completed you will be asked to
complete further assessment to demonstrate satisfactory performance.
Specifications You must deliver/participate in:
 Briefing in week 1 to discuss the scenario to assessment and the
requirements of the operational plan
 Regular consultation with the trainer and assessor playing the role of the
OGM and other students playing the part of the SMM and the TS
 A Role-Play in week 3 where you will present the operational plan, the
contingency plans and the proposal for resourcing to pertinent