BSBPEF502 Develop and Use Emotional Intelligence - Assessment Pack

This document is a learner assessment pack for BSBPEF502 - Develop and use emotional intelligence (Release 1). It includes information for overseas students, copyright notices, and a version control history. The pack contains details on assessment delivery, learner information, steps for learners, reasonable adjustment policies, required resources, and instructions for accessing intranet pages and external links. An assessment agreement must be completed before commencing the tasks, which include short answer questions, a practical assessment with supervisor instructions, and a project assessment divided into three parts: identifying the impact of own emotions, recognizing and addressing emotional intelligence in others, and promoting the development of emotional intelligence in others. The pack also contains an assessment workbook checklist and a record of assessment to be completed.

Learner Assessment Pack
BSBPEF502 - Develop and use emotional intelligence (Release 1)
Learner Assessment Pack Produced 17 July 2020
© Precision Group (Australia) 1
Learner Assessment Pack
BSBPEF502
Develop and use emotional
intelligence

Learner Assessment Pack
Precision Group (Australia)
Level 13, 269 Wickham St, Fortitude Valley 4006
Email: [e-mail]
Website: www.precisiongroup.com.au
© 2020 Precision Group (Australia)
BSBPEF502 - Develop and use emotional intelligence (Release 1)
Overseas Student Information
If you are an overseas student and you have a problem with
your school or college that you haven’t been able to fix, the
Overseas Students Ombudsman might be able to help. The
Ombudsman is a free complaint investigation service, available
to people on student visas who are studying with private
providers. You can read more about what the Ombudsman
does, or make a complaint online, by visiting
www.ombudsman.gov.au.
Copying for Educational Purposes
The Australian Copyright Act 1968 allows 10% of this resource to
be copied by any educational institute for educational purposes,
provided that the institute (or the body that administers it) has
given a remuneration notice to the Copyright Agency Limited
(CAL) under the Act. For more information, email
[e-mail] or visit www.copyright.com.au for other
contact details.
Copyright Notice
No part of this resource may be reproduced in any form or by
any means, electronic or mechanical, including photocopying
or recording, or by an information retrieval system without
written permission from Precision Group (Australia). Legal
action may be taken against any person who infringes their
copyright through unauthorised copying.
These terms are subject to the conditions prescribed under the
Australian Copyright Act 1968.
Disclaimer
Precision Group (Australia) has made a great effort to ensure
that this material is free from error or omissions. However, you
should conduct your own enquiries and seek professional advice
before relying on any fact, statement or matter contained in this
document. Precision Group (Australia) is not responsible for any
injury, loss or damage as a result of resource included or
omitted from this material. Information in this course material is
current at the time of publication.
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Learner Assessment Pack
Version Control & Document History
Date Summary of modifications Version
17 July 2020 Version 1 final produced following assessment
validation. 1.0
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Learner Assessment Pack
Table of Contents
ASSESSMENT DELIVERY...............................................................................................................................5
LEARNER INFORMATION..............................................................................................................................6
STEPS FOR LEARNERS..................................................................................................................................8
REASONABLE ADJUSTMENT..........................................................................................................................9
RESOURCES REQUIRED FOR ASSESSMENT......................................................................................................10
ACCESSING INTRANET PAGES AND EXTERNAL LINKS........................................................................................11
ASSESSMENT AGREEMENT.........................................................................................................................12
ASSESSMENT TASKS..................................................................................................................................14
Short Answer Questions.............................................................................................................16
Practical Assessment..................................................................................................................24
Workplace Supervisor/Assessor Instructions...............................................................................25
Project Assessment......................................................................................................................26
Project Overview.....................................................................................................................26
Part I. Identify Impact of Own Emotions on Others in the Workplace.....................................27
Part II. Recognise and Address Emotional Intelligence of Others............................................41
Part III. Promote the Development of Emotional Intelligence in Others.................................59
ASSESSMENT WORKBOOK CHECKLIST...........................................................................................................74
Assessment Workbook Checklist................................................................................................75
RECORDING............................................................................................................................................77
Record of Assessment................................................................................................................78
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Learner Assessment Pack
Learner Assessment Pack
Assessment Delivery
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Learner Assessment Pack
Learner Information
This Learner Assessment Pack is designed for you to complete the assessment for BSBPEF502 -
Develop and use emotional intelligence (Release 1). It may refer to your own
workplace/organisation, or to a simulated business provided by your assessor.
The assessment tasks include Short Answer Questions where you need to demonstrate your
knowledge and understanding of the unit, and the Practical Assessment, where you need to
demonstrate your skills required in the unit. It is recommended that you complete the Practical
Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you
can complete the assessment in a simulated environment where resources and conditions similar to
a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with
the assessment.
Each Learner Assessment Pack is made up of four parts:
Assessment Delivery
Learner Information
Steps for Learner
Assessment Agreement
Assessment Tasks
Assessment Tasks, including:
 Short Answer Questions
 Practical Assessment
Assessment Workbook Checklist
Assessment Workbook Checklist
Recording
Record of Assessment
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Learner Assessment Pack
Before you commence your assessment, ensure that you have a good knowledge of the subject,
have thoroughly read your Learner Resource, and clearly understand the assessment requirements
and the expectations of the industry to which the assessment is related.
Assessments are designed to be completed using your industry/organisation, but your Registered
Training Organisation (RTO) may assist you by contextualising the unit to be completed in a
simulated workplace environment.
You will be required to demonstrate knowledge and skills which must be observed directly by your
assessor. Where the observation task may be difficult for the assessor to directly observed, a video
recording of the practical observation task must be submitted as supplementary evidence.
Verification from at least one third-party signatory, and preferably two or more witnesses is required
to confirm your demonstration of these practical knowledge and skills. These witnesses would
usually be your current or recent supervisors, or your assessor.
The practical assessment tasks may be completed using your own workplace, a simulated
environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to
your industry/organisation, you may be asked by your assessor to provide additional information
based on your industry/organisation.
Instructions are given for each task. If you have questions, or unclear how to proceed, consult with
your assessor.
Records of all aspects of the assessment must be kept in your Learner Assessment Pack
The record of assessment is a legal document and must be signed, dated, and a copy stored as
required by your Registered Training Organisation (RTO).
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Learner Assessment Pack
Steps for Learners
Your Learner Assessment Pack:
1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations
and requirements of this assessment. You may also need to supply contact details of one or
two work referees who can confirm your skills in the industry.
Discuss with your assessor if you intend to undertake the practical assessment tasks based
on your employing organisation, in a simulated business, or in a mix of both.
2. Your Learner Assessment Pack is where you will get the task information. Complete each
task as instructed using either your own workplace, or using a simulated business, as
discussed with your assessor.
3. After you complete your assessment, gather and submit your evidence documents as
detailed in the task(s) in the timeframe agreed with your assessor.
Your assessor will advise you if there are any further steps for you to take to satisfactorily
complete this assessment.
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Learner Assessment Pack
Reasonable Adjustment
Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability -
November 2010 - Prepared by - Queensland VET Development Centre
Reasonable adjustment in VET is the term applied to modifying the learning environment or making
changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be
as simple as changing classrooms to be closer to amenities or installing a particular type of software
on a computer for a person with vision impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that learners with a disability have:
 The same learning opportunities as learners without a disability, and
 The same opportunity to perform and complete assessments as those without a disability.
Reasonable adjustment applied to participation in teaching, learning and assessment activities can
include:
 Customising resources and assessment activities within the training package or accredited
course
 Modifying the presentation medium
 Learner support
 Use of assistive/adaptive technologies
 Making information accessible both before enrolment and during the course
 Monitoring the adjustments to ensure learners needs continue to be met
Assistive/Adaptive Technologies
Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to
assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium - W3C). It
includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for
grasping, visual alert systems, digital note-takers.
IMPORTANT:
Reasonable adjustment made for collecting learner assessment evidence must not impact on the
standard expected by the workplace, as expressed by the relevant unit(s) of competency. For
example, if the assessment were gathering evidence of the learner’s competency in writing,
allowing the learner to complete the assessment verbally would not be a valid assessment
method. The method of assessment used by any reasonable adjustment must still meet the
competency requirements.
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Learner Assessment Pack
Resources Required for Assessment
To complete the Practical Assessment projects, you will require access to:
 Computer with internet and email access and a working web browser
 Installed software: Word, Adobe Acrobat Reader
 A workplace that will allow you access to:
o Documentation, including:
 Policies and procedures relevant to:
 Organising informal opportunities to express thoughts and
feelings in the workplace
 Organising tasks for assisting others to understand the effect of
their personal behaviour and emotions on others in the workplace
o People, including:
 At least two co-workers
 At least two relevant stakeholders
Stakeholders can include the following:
 Your co-workers
 Your supervisor
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Learner Assessment Pack
Accessing Intranet Pages and External Links
Workplace Simulation
Throughout this unit you will be required to access workplace documents such as policies and
procedures, HR forms, and various templates. You will need to access these as you move through
this unit of competence. Links to these pages are formatted in Blue Text.
If you do not have access to these documents in your workplace, you can access Bounce Fitness, the
simulated business which has been created for these tasks.
You can find Bounce Fitness at this link: https://bouncev1.precisiongroup.com.au/
Login with the following details:
Username: mentorlearner
Password: mentor@123
Please note: The log in details ARE case sensitive. Be sure to input exactly what is written above.
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Learner Assessment Pack
Assessment Agreement
Instructions:
Discuss and accomplish this section with your assessor before commencing then sign the
confirmation at the end of this Agreement.
Have you signed off ü
Delivery Method
Classroom ¨
Small Group ¨
One-on-One ¨
Online ¨
Other (please describe) ¨
Assessment Pathway (for Practical Assessment)
Learner’s Organisation (Pre-assessment meeting conducted) ¨
Simulated Workplace Environment (Contextualised by RTO) ¨
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