BSBPMG430 Undertake Project Work: Bounce Fitness Case Study 2022

This BSBPMG430 Diploma of Leadership and Management assignment presents a case study focusing on Bounce Fitness, a company with four fitness centers and plans for expansion. The assignment requires the student to demonstrate knowledge of project management tools, project parameters, relevant legislation (Fair Work Act 2009 and NSW WHS), and risk management. It includes identifying how tools like cost schedule control systems and Gantt charts are used in project planning, explaining how project briefs and scope statements define project parameters, answering questions related to employee rights and unlawful termination under the Fair Work Act, and detailing the duties of care for PCBUs/employers under WHS legislation to ensure worker health and safety. The student is also required to list requirements for PCBUs/employers to maintain a safe work environment, safe systems, and safe plants and structures. The assignment assesses both knowledge and practical application of project management principles.

BSB50420 Diploma of Leadership and Management
Term 3 2022 assignment
Student Details/ Declaration
Unit of competency BSBPMG430 Undertake project work
I declare that (please tick):
☒ I fully understand the context and purpose of this assignment.
☒ I am fully aware of the competency standard/ criteria against which I will be assessed.
☒ I am aware of the resources I need and how the assignment will be conducted.
☒ I have had the appeals process and confidentiality explained to me.
☒ I understand that the assignment is an individual effort and that all written work is my own.
☒
I am aware that if I am caught with either collusion or plagiarism of another student’s work, I will be penalised
for academic misconduct (refer the EVE International Student Handbook for further details) which could result
in the suspension or cancellation of my course enrolment/ student visa.
☒
I understand that I will not disclose any assignment question or answer, in whole or in part, in any form or by
any means before, during, or after I have submitted my assignment to Canvas on any internet ‘share space/
chat room, or otherwise, which will constitute a breach of academic misconduct and would result in the
suspension or cancellation of my course enrolment/ student visa.
Student’s Name
Student ID ECS Submission date
Submission Note
(please read this prior to
submission)
o You must complete your assignment by utilizing only this official assignment tool document (which
features working answer/ portfolio templates) to meet the requirements of validity principles.
o Assignment submission can only be accepted in the assignment submission link as any use of other
means, e.g., via comments, would be considered null and void.
o Please check on all the boxes in the Statement of Declaration prior to uploading assignment to Canvas as
an authentication procedure.
o You will receive an email notification that your assignment has been marked and, on this note, you are
required to check on your Assessor’s feedback on Canvas for confirmation on the grading achieved.
o If you do encounter any issues with working on this document or any other matter related to academic
progress, please request for assistance from Student Services at [e-mail].
Assessor Use Only
Assignment Breakdown Result Assessor Declaration
Knowledge criteria S NYS  I declare that I have conducted a fair, valid, reliable, and flexible assignment with this
student.
 I have provided appropriate feedback (including verifying all answer pages within this
assignment either on the check box or at the answer fields as well as leaving comments
in Canvas).
Performance criteria S NYS
Unit of Competency
Outcome C NYC
Assessor’s Initials and Date

Knowledge criteria: short answer questions
1. Identify at least two examples of project management tools. In your own words, briefly describe how an
organization can use each tool when planning a project.
Project Management
Tool
How the Tool Can be Used When Planning a Project (each answer should not exceed
50-word count limit)
 Cost schedule
control system
In project planning the cost and scheduling estimation is an important process which
helps the project manager to determine the number of resources required to
complete the activities of the project. It includes approximation and development of
cost alternatives. On the other hand cost control is also an important task which
helps to oversee and money the project expenses so that complete able to prepare
for potential financial risk.
 Gantt chart
Gantt Chart is defined as the graphical representation that provides an overview of the
time taken by the activities and it shows in a systematic manner so that project
managers will not get confused. In the planning process, Gantt Chart is widely used
because it makes it easy for project team numbers to understand their roles and
responsibilities.
2. Briefly explain how each document and source of information identified defines the parameters of a
project
Type of document How it defines the parameters of a project (each answer should not exceed 50-word
count limit)
 Project brief
The project brief is a document which defines the overall project in a short summary so
that other individuals are able to understand what kind of project is this and what
activities will be undertaken. In addition, this project brief also includes the aims and
objectives of the project and each activity which will be performed in the future.
BSBPMG430 Undertake project work V2022.1 Assessor use  NYS
© Eve College 2021 RTO ID: 45290 CRICOS CODE: 03767F Page 2 of 71  S

Knowledge criteria: short answer questions (cont.)
Type of document
(cont.)
How it defines the parameters of a project (each answer should not exceed 50-word
count limit)
 Project scope
statement
A project scope statement is found to be very important for the project planning process
because it includes the areas in which the project can be applied. The project scope
statement is very important for the organisation because it defines the parameter of
a project in a detailed manner. Each and every activity which is related to the project
is included in the project scope statement.
3. Access the Fair Work Act 2009 and answer the following questions. Ensure to access the most current
version of the Fair Work Act in the series at URL: https://www.legislation.gov.au/Series/C2009A00028
a. Based on the National Employment Standards, identify the maximum weekly hours for each of the
following types of employees (each answer should not exceed 40-word count limit)
 Full-time employee
According to the Fair Work Act 2009, it is identified that full-time employees can walk a
maximum of 38 hours a week. It depends on the employees how they need to do work
in a day.
 Part-time or casual
employee
Part-time employees need to do work less than 38 hours per week. It is identified that
their hours are usually regular each week. They are employed most on the fixed
term contract or permanent basis.
b. List at least three reasons for unlawful termination of an employee based on this Act (each answer should
not exceed 30-word count limit)
1. When the employee is terminated due to a temporary away with injury or illness.
2. When the employee terminated because they have participated in trade union activity during business hours.
3. When the employee this terminated because of taking maternity or other parental leave.
BSBPMG430 Undertake project work V2022.1 Assessor use  NYS
© Eve College 2021 RTO ID: 45290 CRICOS CODE: 03767F Page 3 of 71  S

Knowledge criteria: short answer questions (cont.)
4. Access the work health and safety legislation (WHS) relevant to the NSW state and answer the following
questions.
b. When undertaking project work, persons conducting a business (PCBU) or employers have a primary
duty of care to their workers. In your own words, explain the duty of care of the PCBU/employers to their
workers (each answer should not exceed 40-word count limit)
It is important to understand that the primary duty of the person who is conducting a business or
undertaking should ensure the health and safety of workers when the employees are at work in the
business and maybe get affected due to caring out of work.
 List at least three requirements that a PCBU/employer must do, under the primary duty of care, to ensure
that health and safety of their workers undertaking any project work (each answer should not exceed 30-word
count limit)
1.
The first thing necessary to keep in mind for PCBUs is to ensure the provision and maintenance of a safe work
environment. It is important to understand that see work environment is very important for the employees and
it becomes the responsibility of the employer to make sure that their employees get a safe work environment
so that their health will not be compromised at all.
2.
It is also important to have provision and maintenance of a safe system in the workplace. This is also very
important because when a safe system is found in the workplace then the employees feel very safe and ready
to work in each and every situation. This will result in the achievement of goals and objectives of the company
with higher productivity and efficiency.
3. They need to make sure that the plants and structures used in the workplace should be safe and for that
purpose, they have a provision and maintenance as well.
BSBPMG430 Undertake project work V2022.1 Assessor use  NYS
© Eve College 2021 RTO ID: 45290 CRICOS CODE: 03767F Page 4 of 71  S

Checklist/ performance criteria matrix for Short Answers Questions (for Assessor use only)
Instructions to Assessors
This checklist is to be used to record the student’s responses to the questions outlined in Q1. to 4. When completing this
checklist, you must ensure that:
 Each checklist item is assessed against the criteria listed.
 An assignment result, either Yes or No, is recorded in one of the two columns on the right of the checklist.
 Feedback is provided to the student in the assignment cover sheet and/ or, at the Canvas commentary section.
Did the learner: Yes No
Answer all short questions covering: Relating to unit’s performance criteria:
 Identify at least two examples of project management
tools. In your own words, briefly describe how an
organization can use each tool when planning a project.
1.3 Seek clarification from delegating authority of
issues related to project and project parameters
 Briefly explain how each document and source of
information identified defines the parameters of a project
c. 4.2 Complete project documentation and obtain
sign-offs for concluding project
 Access the Fair Work Act 2009 and answer the following
questions. Ensure to access the most current version of
the Fair Work Act
1.4 Identify responsibilities of relevant
stakeholders and reporting requirements
 Access the work health and safety legislation (WHS)
relevant to the NSW state and answer the following
questions.
2.1 Identify risks and develop a risk management
plan for project, including Work Health and
Safety (WHS)
Short Answers section has met
satisfactory performance
requirements
☐
Short Answers section has not met
satisfactory performance
requirements (please refer to the feedback
on Canvas commentary section)
☐
BSBPMG430 Undertake project work V2022.1 Assessor use  NYS
© Eve College 2021 RTO ID: 45290 CRICOS CODE: 03767F Page 5 of 71  S

BSBPMG430 Undertake project work V2022.1 Assessor use  NYS
© Eve College 2021 RTO ID: 45290 CRICOS CODE: 03767F Page 6 of 71  S
Performance criteria: Case study/ project portfolio/ observation
The Practical Assessment is a set of tasks that must be completed in a workplace, or in an environment with
conditions like that of a real workplace.
To be assessed for this unit of competency, you must demonstrate your skills and knowledge to undertake a
straightforward project or a section of a larger project. It includes developing a project plan, administering and
monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to
future projects. The Practical Assessments in this workbook include:
 Workplace Project Assessment - A series of written practical tests assessing the learner’s practical
knowledge and skills underpinning of the unit of competency. This includes the learner completing workplace
documents or similar as evidence of competent performance.
 Workplace Practical Observation - A set of assessment tasks where the learner must demonstrate
practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed
by the assessor.
Tasks and activities in this project assessment require you to have access to a workplace or a similar environment.
Some tasks in this Practical Assessment require you to refer to corporate sustainability legislation and regulations
applicable to the state/territory where the workplace policy and procedures you will develop and implement for this
practical assessment is based or located in.
Case study
Introduction
Bounce Fitness is made up of four fitness centres. Head office is currently established in Cairns,
Queensland. The other centres are in Brisbane, (Queensland), Sydney, (New South Wales) and Melbourne,
(Victoria). It is the intention of the Board of Directors that a new centre will be opened in Perth, (Western
Australia).
It was established in 2001 by Margaret House as a single aerobic studio. After two years membership
increases demanded the small, leased centre be expanded and a new facility was built on land purchased by
the organisation. In 2004 a second centre was established in leased premises in Brisbane and then Sydney
and Melbourne in the subsequent two years.
The Head Office remains in Cairns and a Board of Directors has been established to oversee the function of
the business in all the centres. Each centre has a manager, who reports to the CEO in Cairns, and a team of
permanently employed fitness instructors and other casual instructors, all of whom report to the Centre
Manager. The business is operated on best business practice and complies with all legislative requirements,
local by-laws and is registered with the national body.
Bounce Fitness intends to market its brand through excellence in service and expertise to establish itself as a
premier provider of fitness and wellness in Australia. Much time is invested in training the Centre staff to upgrade
their professional skills and in customer service to foster a loyal member base. Classes are innovative and varied
with regular changes to routines and activities.

Bounce Fitness has developed choreographed fitness moves with accompanying music which is geared
to the varying interests, needs and goals of the member group. It is intended that all around Australia,
gym and fitness centre members will continue to be enhancing personal performance through classes
designed and produced by this business. Classes are coupled with state-of-the-art fitness equipment to
cater to those who prefer resistance training to aerobic workouts. Additional free weights allow for use by
even die-hard lifters.
All centres are carpeted in areas used for stationary activities, spacious, well-ventilated, and air-
conditioned to make the environment as safe and comfortable as possible. They are light and feature
wrap-around mirrored walls. The decor was designed by a Brisbane firm and is updated every three
years. There are showers, toilets, lockers.
Each centre features a retail section selling fitness shoes, clothes, and other related fitness items. There
is a small cafeteria which is leased to a provider who supplies healthy, low-calorie drinks and light food.
Each Centre has regularly scheduled aerobic classes ranging from high intensity to low intensity. The
scheduling is left to each Centre but must sustain a minimum average of twelve in each class for them to
continue to be held. The style of classes changes as new methods are developed to sustain interest and
provide variety.
Circuit classes are also scheduled for groups who move in a circuitous rotation around the different
resistance equipment sequentially as instructed by the instructor. They are required to complete interval
aerobic exercises during the completion of a class to enhance the value of the workout. Very low intensity
classes are also held in age care facilities to keep residents active and incorporate light weights to keep
them healthy. This exercise contributes to the physical and mental health of participants as well as
providing an interest in their day.
Special classes are held in high schools for senior students, sheltered workshops and other special
situations as requested and are operated at minimal or no cost as a community service. Funding is
primarily from memberships. Memberships are sold on one-, three-, six- and twelve-monthly basis on a
decreasing fee scale. Casual members are welcome, but the daily rate is a premium one.
Supplementary Case Study Materials (please use these documents to assist in your assignment)
1. BSBPMG430 - Case Information - City of Sydney Revenue Policy 2021-22 ADOPTED 28 June 2021 V2022.1 1 of 5
2. BSBPMG430 - Case Information - Music License for Dining V2022.1 2 of 5
3. BSBPMG430 - Case Study - Bounce Fitness - Quality Assurance Manual V2022.1 3 of 5
4. BSBPMG430 - Case Study - Bounce Fitness - Financial Management Policy and Procedures V2022.1 4 of 5
5. BSBPMG430 - Case Study - Bounce Fitness - Quality Policy V2022.1 5 of 5
BSBPMG430 Undertake project work V2022.1 Assessor use  NYS
© Eve College 2021 RTO ID: 45290 CRICOS CODE: 03767F Page 7 of 71  S

Workplace project/ workplace practical observation form
Candidate’s name
Student ID ECS
Observation done ☐ In person (classroom) ☐ Via remote (insert screenshot below)
Date of observation
Please note:
 Include a Zoom
Meeting Screenshot
(of yourself only; strictly
no group nor selfie
shots) with your
name in the image.
 Resize landscape
image to fit into
space provided on
the right.
Insert your Zoom Meeting Image # 1 (own image in
landscape orientation)
Work activities
The candidate must demonstrate the ability to complete the tasks outlined in the
elements, performance criteria and foundation skills of this unit, including evidence of
the ability to:
 Task 1: Establish project parameters
1. Activity One - Presenting the Project Scope to the Project Sponsor
 Task 2: Develop, administer, and monitor project, finalise, and review
project
1. Activity Two - Present the Project Management Plan to the Project Sponsor
2. Activity Three - Present the Project Change Request to the relevant project
stakeholders
3. Activity Four – Present the Project Status Report to the relevant project
stakeholders
4. Activity Five – Present the Project Handover Checklist to the relevant project
stakeholders
5. Activity Six – Conduct a Post-implementation Review of the project
BSBPMG430 Undertake project work V2022.1 Assessor use  NYS
© Eve College 2021 RTO ID: 45290 CRICOS CODE: 03767F Page 8 of 71  S

Workplace project/ workplace practical observation form (cont.)
Rules of Evidence (for Assessor use)
The assessment submitted by the learner achieves:
☐
Valid (the extent to which the assessment outcome is supported by evidence where its evidence is considered valid
when the learner’s performance matches the performance required in a competency standard; he or she should be
able to demonstrate the skills, knowledge, and attributes described in the unit/s of competency and associated
assessment requirements)
☐ Current (the evidence presented must comply with the current standards and demonstrate the learner’s current skills
and knowledge)
☐ Sufficient (there should be quality, quantity, and relevance from the gathered evidence to enable a judgment based
on the learner’s competency)
☐ Authentic (the evidence presented during the assessment should be the work of the learners and be able to verify
as ‘genuine’)
Assessor’s Declaration
☐ I confirm that the outcomes of the assessments listed above is a true reflection of the learner’s
competence within this unit of competency.
☐ I verify that the learner has sufficient evidence and information been provided by the learner to prove their
competency across the entire unit.
☐ Where assessment conducted with a reasonable adjustment, supporting evidence is provided.
☐ All required initials, dates and feedback has been completed within the assessment.
Assessor’s name
☐ Josep Aiguade ☐ Eva Busina ☐ Cherie Soto
☐ Eugene Lim ☐ Erwan Tjan ☐ Michal Tomcik
Assessor’s initials Date
BSBPMG430 Undertake project work V2022.1 Assessor use  NYS
© Eve College 2021 RTO ID: 45290 CRICOS CODE: 03767F Page 9 of 71  S

Project Task 1: Establish project parameters
This part of the project requires you to establish the parameters of at least two projects you will undertake with your
team. Specifically, you are required to:
 Identify project scope
 Define project stakeholders
 Seek clarification from delegating authority of issues related to project and project parameters
 Identify responsibilities of relevant stakeholders and reporting requirements
 Clarify relationship of project to other projects and to the organisation’s objectives
 Identify availability of resources and access to resources for undertaking the project
To complete this project, you will need access to the following:
 Utilise the case study included in this assignment that will allow you access to:
o Workplace documentation relevant to the project you will undertake throughout this
assignment include:
o Project brief
 Existing project plan or summary
 Project documentation containing the project scope, such as:
- Expected outcomes of the project
- Inclusions and exclusions of the project
- Project timeframes
- Resources required
- Quality standards of the project
 Review the relevant documentation and collate information that you can use to establish the scope
of the project required by the organisation’s preliminary information, including:
 Name of workplace/organisation
 Title of the project
 Project manager (your name)
 Project sponsor
BSBPMG430 Undertake project work V2022.1 Assessor use  NYS
© Eve College 2021 RTO ID: 45290 CRICOS CODE: 03767F Page 10 of 71  S

(Cont.)
o Date (when the Project Scope Statement is created)
o Purpose of the project
o Relevant organisational objectives
o Scope of the project
o Project stakeholders and responsibilities
o Project deliverables
o Acceptance criteria/ measures of success
o Project constraints
o Project cost of estimates
o Project assumptions
o Make an appointment with the Project Sponsor/ CEO (your classmate or alternatively, your Trainer can undertake
this role) to obtain consultation to provide feedback on the proposed policy and procedures as a continuous
improvement measure for the organization’s sustainability and practice.
o In engaging with your relevant stakeholders, it is crucial to always utilize the appropriate structure and
language. Language refers to the words you use in speaking, while structure refers to how you put these
words together.
BSBPMG430 Undertake project work V2022.1 Assessor use  NYS
© Eve College 2021 RTO ID: 45290 CRICOS CODE: 03767F Page 11 of 71  S

Activity One – Presenting the Project Scope to the Project Sponsor
Scenario
The owner and Chief Executive Officer, Margaret House, has extensive experience as a personal trainer, life
coach, and manager of fitness centres. Bounce Fitness has set out the following objectives to achieve:
 Generate a 10% increase in sales through boosting gym membership sales leads by the end of the fiscal
year
 Increase market penetration by 15% through utilization of marketing strategies every quarter
 Decrease customer acquisition costs by 4% every two quarters through the implementation of the USP
strategy
 Continue to cultivate the image as a premier long-term wellness program provider
 Expand the business to the food industry to increase the number of customers by 10%
The CEO is of the opinion, that the Company would like to explore other business avenues that has potential
to gain a reputation for offering healthy entertainment in addition to healthy lifestyle choices. Ms. Margaret,
has appointed your company’s project management services, Biz Zip Project Pte Ltd, to oversee the project
initiation, preparation, execution and finalisation for this Internet Coffee Shop.
Project brief
The business has been named Bounce Fitness Café, unlike a typical café, provides a unique forum for
communication and entertainment through the medium of the internet. The rapid growth of the Internet and
online services that has been witnessed worldwide is only the beginning of a long-lived trend towards an
economy built on the infrastructure of the Internet.
The potential growth of the Internet is enormous, to the point where one day, a computer terminal with an
online connection will be as common and necessary as a telephone or toilet. Intending to establishing itself
as the first cyber-café in the area, Bounce Fitness Café will enjoy the first-mover advantages of name
recognition and customer loyalty. Bounce Fitness Café intend to provide:
 A meeting place for business people interested in sharing their internet-based business ideas
 A social hub for students and young people interested in sharing a beverage and their internet
experiences with friends
 A place for nearby seniors to gather and learn about the powers of the internet and better
communication methods
 A stopping point for travelers in need for an internet connection.
Marketing will play a vital role in the success of Bounce Fitness Café and it must build a brand around the
services it offers by heavily promoting itself through local television, radio and print advertising. Marketing
efforts are just beginning by the time a potential customer enters Bounce Fitness Café for the first time. A
strong emphasis will be put on keeping customers and building brand loyalty through programs focused on
staffing, experience, and customer satisfaction.
Target markets include:
 Students from nearby housing centers
 Business people from the downtown business centres and professional buildings
 Seniors from nearby retirement facilities
BSBPMG430 Undertake project work V2022.1 Assessor use  NYS
© Eve College 2021 RTO ID: 45290 CRICOS CODE: 03767F Page 12 of 71  S