Project Management Plan for Max Lionel Realty - Semester 2, 2024

This project management plan focuses on a program for Max Lionel Realty (MLR) to inform agents, tenants, and clients about ethical and legal obligations, organizational practices, and codes of conduct. The project authorization process includes governance and approval at various levels, with the project manager overseeing the project and bridging the gap between the team and management. The scope of the project includes sessions with agents, tenants, and plans to procure new clients, while excluding hiring new agents or discussing new properties. The project's objectives are specific, measurable, achievable, realistic, and time-based, with deliverables including detailed sessions and a client procurement plan. Constraints include lack of interest, workload, and budget/time limitations. The project scope management plan outlines roles, responsibilities, milestones, scope definition, change control processes, and performance measurement. The project also includes a change request form and change control procedures to manage scope creep and unforeseen changes, ensuring the project stays on track. The project aims to improve communication, adherence to standards, and business growth.

Running Head: PROJECT MANAGEMENT
Project Program for Max Lionel Realty
Name of the Student
Name of the University

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Task 1: Project Authorisation Activities
The project, in order to go through, needs authorisation at several levels include planning,
execution, closing and change management. Relevant stakeholders have been assigned to
provide authorisation to ensure no activity in the project is conducted with proper authorisation.
For governance of the project and also authorisation regarding various parts of the
project, a project manager has been appointed from the high ranks at MLR company. The job of
this project manager is to govern the project, provide authorisations to the project team and
bridge the gap between the project team and the management team at MLR.
The critical review points during the project are as follows.
 Whether the planned duration fulfils the time requirement of the project
 Whether the planned budget is within the total funds for the project
 Whether the scope of the project is aligned with the requirements and expected
outcomes
The primary authority for approvals and governance is handed over to the project
manager. However, high level authority for critical decision making and approvals are reserved
for the management team members only.

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Task 2: Project Scope
2.1 Project Scope Statement
2.1.1 Background Information of the Project
The project focuses on a number of things as per the case study:
Information to be provided to the agents regarding ethical and legal obligations,
practices, procedures and codes of conduct followed by the organisation
Information to be provided to the tenants and existing and new clients regarding
commitments and practices of MLR
Gain client and employee buy-in for initiative
Promotion of practices, standards and legislations of very high standards
The project was triggered by the fact that the company faced repeated problems from the
clients, agents and tenants regarding misinformation and their inability to follow the standard
practices and codes of conduct. As a result, most of the agents fail to follow the standards and
codes of practices and the tenants have no idea about the practices and commitments of the
company. This also affects the business of the company as a the potential new clients are
provided with misinformation regarding the procedures and standards followed by the company.
2.1.2 Scope Definition
The scope of the plan covers the following aspects:
Conducting sessions with agents regarding codes of conducts, standards and
procedures followed by the company and the contractual obligations and work
orders for the agents

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Conducting sessions with the tenants regarding the role they play in the overall
organisational procedures and standards set by the company
Develop appropriate plan to procure new clients
The scope of the plan does not cover the following aspects:
 Hiring new agents
 Discussion regarding procurement of new properties
2.1.3 Objectives and Success Criteria
The key objectives and success criteria are:
Specific – To provide information to clients, agents and tenants regarding various codes
of conduct, standards and practices followed by the company
Measurable – To complete the project within the selected time frame and budget
Achievable – To keep the agents, clients and tenants properly informed regarding various
codes of conduct, standards and practices followed by the company
Realistic – To complete the project within the $15,000 budget
Time Based – To complete the project within the time frame set by the management
2.1.4 Deliverables
The deliverables of the project are as follows.
Detailed sessions with agents regarding codes of conducts, standards and
procedures followed by the company and the contractual obligations and work
orders for the agents

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Detailed sessions with the tenants regarding the role they play in the overall
organisational procedures and standards set by the company
Suitable plan to procure new clients
2.1.5 Acceptance Criteria
The acceptance criteria that will be required for the project are as follows.
All the agents are properly informed and they are following the codes of conduct,
standards and procedures.
The tenants have clear idea of the services, procedures and standards of the
company.
There is 20% increase in the business due to new clients.
2.1.6 Constraints
The main constraints of the project are:
 Lack of interest among agents to take part in the project
 High workload on the company employees and the project will be additional
workload
 Budget and time limitations
2.1.7 Assumptions
It has been assumed that the $15,000 budget is sufficient from the project. In addition, it
has also been assumed that the agents and tenants will agree to participate in the program after
they are convinced by MLR.

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2.1.8 Dependencies
The execution of the project will depend upon several factors include the interests of the
agents and tenants to take part in the meeting, the time allocation for the program, the budget
available to the team, the workload on the employees of MLR, realistic nature of the target and
others.
2.1.9 Outstanding Issues
There are certain major and minor outstanding issues that the project manager needs to
resolve. The first major issue is that there is no specific roster for the agents working under
MLR. This will make it very hard for the company to keep track of the agents who are or are not
participating in the project. Another outstanding issue is that the tenants have no information
regarding any meeting or project program. These outstanding issues need to be resolved before
progressing with the project.

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Program for MLR
Session with Agents Session with Tenants Session with Clients
Conduct meeting
Inform about Code of Conduct and Standards
Provide guidelines
Conduct meeting
Inform about services and company obligations
Conduct meeting
Inform about company services
Inform about company policies and standards
2.1.10 Work Breakdown Structure
2.2 Project Scope Management Plan
2.2.1 Roles and Responsibilities
The authority of scope management is handed over to the project manager. The project
manager can control the scope of the project during its entire duration by monitoring and
governing the work of the team members. However, any changes to the scope of the project
requires prior approval of the management team of MLR.
2.2.2 Major Milestones
The major milestones for the project are shown in the following table.

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Milestone Milestone Date
Development of Project Charter PLEASE FILL
Development of Scope Management Plan PLEASE FILL
Development of Project Management Plan PLEASE FILL
Development of Project Report PLEASE FILL
Other important milestones are as follows.
Collection of Scope Requirements – 5 days
Detailed Definition of Scope – 3 days
Approval of Scope Baseline – 5 days
2.2.3 Definition and Documentation of Project Scope
The scope of the project will be defined after considering all the major aspects of the
project including the proposed objectives, deliverables and the milestones. In addition, before
setting the scope, the out of scope parts need to be identified and removed from the overall scope
of work in the project.
Documentation of the project scope is to be done using a scope management template
with all relevant details regarding the scope of the project added within the same.
2.2.4 Scope Change Control Process
Scope change control process is to be done by the project manager with prior approval of
the MLR management board. The process requires using a change request that will or will not be
approved based on their importance on the project.

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2.2.5 Scope Validation
Scope validation is necessary in order to ensure there are no out of scope items included
within the scope statement. After development of the scope statement, the project manager must
validate the scope and approve the document by providing signature.
2.2.6 Scope Acceptance
The scope acceptance will only be done once the scope is validated along with the
signature of the project manager. Once the validation is complete, it will be forwarded to the
management board for acceptance and approval.
2.2.7 Scope Performance Measurement
Scope performance measurement will be done by the MLR management board based on
the reports provided and updated by the project manager. This report needs to be updated every
week and the performance measurement will be done by the board on monthly basis.
Task 3: Project Scope Control Processes
3.1 Main Factors behind Triggering Requests for Scope Change
The main factors that trigger requests for scope change are as follows.
 Scope creep
 Unforeseen complexity in the project
 Change in requirements by the client
 Unforeseen overshoot of budget in the project

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3.2 Change Request Form
Change Control Form
Project Name Max Lionel Realty
Requested By PLEASE FILL Requested Date PLEASE FILL
Change Request Number 1
Description of the Change Conduct a meeting that will include participation of tenants, agents and
also interested clients to discuss the current state-of-art condition of the
MLR properties so that the agents and tenants can be updated and the new
clients can have clear idea of the processes and systems followed by MLR.
Reason for the Change The new clients often do not have any idea about the various standards,
rules, regulations and processes that are active in MLR properties and
hence, many of them decide not to rent or purchase properties from MLR.
Moreover, the current tenants and agents also need to be updated with
information regarding codes of conduct, legal obligations and REIV
obligations.
Alternative Solutions Alternative solution can be developing and printing handbooks and
distributing them to the potential clients, tenants and the agents.
Impact Assessment Description of impact
Cost The cost required to conduct the meeting will be additional $5000 for
hiring venue, equipments costs, food and drinks costs and others.
Time The entire meeting is proposed to be held over 2 days.
Resources Resource requirements for the project includes a venue, presentation
resources, food and drinks for the guests.
Quality The ideas and information must be clear to all the audience and
participants in the meeting.

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Impact if scope change
request is not approved
Without a meeting in which all parties are involved, there might be some
communication gap or missing critical information that can have serious
impact on all the parties later on.
Other
Risk Assessment Description Impact Likelihoo
d
Strategy
Agents may not
take part in the
program
4 4 Create a policy for agents to
mandatorily take part in the
programs undertaken by
MLR
MLR employees
might refuse to
execute the
program due to
increase in
workload
4 5 Provide additional
incentives to the employees
and reduce work duties
during the entire duration of
the project
Tenants may not be
interested in the
information to be
provided as they
rely on their own
ways of living,
codes of practice
and processes
3 4 Raise awareness among the
tenants regarding the
importance of the program
and request them to
participate during the
program for their own
welfare
Immediate Action Required if approved

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Authorisation Decision
Approved? Yes or No
Decision by PLEASE FILL Date Decision Made PLEASE FILL
Authorised by PLEASE FILL Date Authorised PLEASE FILL
3.3 Change Control Procedure
The change control procedure to be followed in this project will include the following
steps.
Identify the main issues and define the change request
Submit the change request for review
Analyse the short and long term implications of the change in the project
Approve or disapprove the proposed changes in the project
3.4 Updating Baselines
If the change request is approved, the baselines need to be updated to accommodate
additional time and budget. This can be done within the Gantt chart so that the remaining part of
the project can be rescheduled and additional budget can be added to the total budget.
3.5 Scope Creep in the Project
The method or tools used to identify that scope creep might be occurred – Project
progress evaluation tool is to be used to identify the presence of scope creep.
The impact of the scope creep – The scope can result in considerable negative impact on
project including overshoot of time and budget.