BSBPMG515 - Managing Project Human Resources: Assignment Project

This project assignment focuses on managing project human resources within the context of a real estate project. The solution includes a team skills matrix, project schedule with assigned resources, and a conflict resolution process. It details the implementation of personal training and development using a responsibility assignment matrix and a project team member performance report. The assignment further explores team development tools and techniques, factors affecting team performance, and tools for managing the project team. It addresses critical human resource considerations, including disbanding the team and resolving human resource issues, providing recommendations for future improvements. The project emphasizes practical application of human resource management principles within a project environment.

Running Head: MANAGING PROJECT HUMAN RESOURCES
BSBPMG515 – Managing Project Human Resources
Name of the Student
Name of the University

1MANAGING PROJECT HUMAN RESOURCES
Task 1: Plan Human Resources
1.1 Team Skills Matrix
The team skills matrix is developed and shown as follows.
Task/Resource TM
1
TM
2
TM
3
TM
4
TM
5
TM
6
Communication with Agents Regarding Ethical and Legal
Guidelines
3 3 1 1 2 2
Communication with Employees Regarding Standards of
Professional Conduct
2 2 3 3 1 2
Communication with Clients and Tenants 2 1 2 1 3 1
Achieve Employee and Client Buy-In 1 2 2 2 2 3
Legend: TM = Team Member, Weightage Scale – 1 = Low, 2 = Medium, 3 = High.
1.2 Project Schedule with Assigned Resources
The project schedule along with assigned resources is shown in the following table.
WBS Task Name Duration Start Finish Predecessors Resource Names
0 Max Lionel Realty Project Program 40 days Tue 10-
09-19
Mon 04-
11-19
1 Communication with Agents Regarding
Ethical and Legal Guidelines 5 days Tue 10-
09-19
Mon 16-
09-19
Team Member
1, Team
Member 2
2 Communication with Employees Regarding
Standards of Professional Conduct 5 days Tue 17-
09-19
Mon 23-
09-19 1
Team Member
3, Team
Member 4
3 Communication with Clients and Tenants 10 days Tue 17-
09-19
Mon 30-
09-19 1 Team Member 5
4 Achieve Employee and Client Buy-In 25 days Tue 01-
10-19
Mon 04-
11-19 3,2 Team Member 6

2MANAGING PROJECT HUMAN RESOURCES
1.3 Conflict Resolution Process
Organisational conflict resolution process mostly involves a team meeting whether the
conflicting team members or parties are brought on the same table and detailed discussion is
carried regarding the source of the conflict and the resolution for the same.
In the project, once I faced a conflict with a tenant who was not ready to undergo through
the program as he felt he was not sufficiently informed about the program and related schemes
by the company. In order to resolve the conflict, I request the tenant to attend a meeting with
MLR management regarding his issues and his possible involvement in the program.
Task 2: Implement Personal Training and Development
2.1 Responsibility Assignment Matrix
The responsibility assignment matrix is as follows.
Task/Resource TM
I
TM
C
TM
3
TM
4
TM
5
TM
6
Communication with Agents Regarding Ethical and Legal
Guidelines
R R I I C C
Communication with Employees Regarding Standards of
Professional Conduct
C C R R I C
Communication with Clients and Tenants C I C I R I
Achieve Employee and Client Buy-In C A A A A R
Legend: R=Responsible for, A=Accountable for, C=Consulted, I=Informed
2.2 Project Team Member Performance Report
The project team member performance report for team member 1 is discussed as follows.
Team Member Name – Team Member 1

3MANAGING PROJECT HUMAN RESOURCES
Team Member Skill – Professional Communication, Knowledge on Legal and Ethical
Policies
Performance Report – The team member has personally communicated with all the
agents in the form of a group meeting and discussed about legal and ethical guidelines (with
respect to WHS and anti-discrimination legislation) as well as the organisations standards and
codes of policies.
Task 3: Lead the Project Team
3.1 Team Development Tools and Techniques
The team members were selected based on their skills and merit that suited the activities
of the project. There has been no discrimination among the candidates and the team members
were chosen from a detailed personal interview session. This technique is appropriate so that the
personal views and skill sets of the candidates can be easily analysed.
3.2 External or Internal Factors on Team Performance
Once, there was a major conflict with one of the agents regarding some internal issues
arising in the program that resulted in decrease in the team morale. I ensured this incident does
not impact the team performance and asked my team members to communicate with the agent
face to face so that their conflict can be reduced and a suitable solution can be reached.
3.3 Tools and Techniques to Manage Project Team
For managing the project team, I would ensure there is a team meeting at the end of each
week. While the focus of this meeting would be to discuss the progress of the project, it can also
be used to discuss the team members’ needs and grievances so that they can be addressed.

4MANAGING PROJECT HUMAN RESOURCES
Another technique I would recommend using will be to give certain benefits to the team
members that may include but not limited to an extra or half day off, few coffee breaks during
the day and others. These techniques help to enhance the morale of the team members and
motivate them to work further for benefit of the project.
3.4 Critical Human Resource
If the resource was internal, I would have recruited another employee for filling in the
role of the missing team member.
If the resource was external, I would try to fulfil the gap using an internal employee who
will be able to perform the role of the missing external resource.
Task 4: Finalise Human Resource Activities
4.1 Disbanding of Team
When the project is complete, the team is to be disbanded. However, for disbanding,
there is a certain process to be followed that follows the organisational policies. Once the project
is over, it is to be ensured that the team members are paid in full without any pending dues.
Additional benefits like leaves and incentives are also added to their profile and their efforts are
acknowledged with a certificate and a letter of approval from the project manager.
4.2 Human Resource Issues
The human resource issues are listed as follows.
Date Description of problem Recommendation for
next time
Lesson Learnt Raised
by
14/9/2019 Agents were not Make participation of Team Member 1

5MANAGING PROJECT HUMAN RESOURCES
interested in
participating in the
program as they think
they are fully aware of
legal and ethical
guidelines
the agents and
employees compulsory
and provide certain
benefits and incentives
for participation
20/9/2019 Employees did not want
to participate as they
thought that the
program will add up to
their existing workload
Reduce work targets of
the employees and
remove daily targets
during the period of the
program
Team Member 4
23/9/2019 Tenants went into
conflict as they said
they are not properly
informed about the
policies and incentives
Set up regular
communication with the
tenants and inform them
about new policies and
incentives
Team Member 5