BSBPMG519 Manage Project Stakeholder Engagement: Delivery & Solution

This document provides a comprehensive solution and assessment guide for BSBPMG519 Manage Project Stakeholder Engagement. It includes details on identifying and addressing stakeholder interests, managing effective stakeholder engagement, and managing stakeholder communications. Th...Read More

BSBPMG519 Manage Project
Stakeholder Engagement Blended
Delivery
Delivery and Assessment Guide
Business Services and Management

Table of Contents
Facilitator and Head Teacher Contact Details......................................................................................3
Unit of Competency: BSBPMG519 Manage Project Stakeholder Engagement...................................3
Elements.......................................................................................................................................3
Resources.............................................................................................................................................4
Delivery Schedule.................................................................................................................................4
Assessment...........................................................................................................................................5
Assessment Task 1: Individual Project.........................................................................................5
Assessment Task 2: Knowledge Test............................................................................................8
Assessment Task 3: Classwork.....................................................................................................9
Additional Assessment Information...........................................................................................10
Appendix A – Assessment Task 1 - Workbook for Manage Project Stakeholder Engagement.........12
Element 1: Identify and address stakeholder interests.............................................................12
Element 2: Manage Effective Stakeholder Engagement............................................................14
Element 3: Manage Stakeholder Communications....................................................................15
Appendix B – Assessment Task 3 – Classwork – Manage Project Stakeholder Engagement............16

Facilitator and Head Teacher Contact Details
Unit of Competency: BSBPMG519 Manage Project Stakeholder
Engagement
Elements
Element Performance Criteria
1. Identify and address
stakeholder interests
1.1 Identify stakeholders relevant to project objectives
1.2 Segment stakeholder interests and determine forms of
engagement
1.3 Consider interests of stakeholders when considering and
advising on project-management issues
1.4 Identify and implement actions to address differing interests
where required
2. Manage effective
stakeholder engagement
2.1 Support development of team members’ interpersonal skills in
effective stakeholder engagement
2.2 Distribute team work effectively to ensure defined project
roles are followed
2.3 Identify and clarify stakeholder behavioural expectations
where required
2.4 Openly lead stakeholder performance reviews
2.5 Identify and address individual development needs and
opportunities to support stakeholder engagement
3. Manage stakeholder
communications
3.1 Determine and document stakeholder communication needs
3.2 Ensure relevant stakeholders agree to communication
method, content and timing of engagement
3.3 Communicate information as planned and in line with
authority levels, identifying and addressing variances
The complete unit of competency is available on the Training.Gov.Au website.
Resources
The following resources are required for this unit:

Resource Additional Information
A Guide to the
Project
Management Body
of Knowledge 6th
Edition
A Guide to the Project Management Body of Knowledge (PMBOK® Guide),
Newtown Square PA, Project Management Institute, 2013, 6th edition
ISBN13: 978-1-935589-67-9
Optional: Project
Management in
Practice
Project Management in Practice by Pearson, Larson and Gray, McGraw-
Hill, 2013, ISBN13: 9781743077238
Delivery Schedule
Date Content
Refer to the
Course Outline
Prior to class (self-study):
studEspace: Manage Project Stakeholder Engagement
 Delivery and Assessment Guide
 Learning Program - Manage Project Stakeholder Engagement
In class:
 Stakeholder Engagement Introduction
 4.1 Project Charter: Stakeholders
 4.2 Develop the Project Management Plan: Stakeholders
 13.1 Identify Stakeholders
 13.2 Plan Stakeholder Management
 13.3 Manage Stakeholder Engagement
 13.4 Control Stakeholder Engagement
Assessment
Task Overview Due Date Weighting Unit of Competency
1. Individual Project 10 July Satisfactory/
Not
Satisfactory
BSBPMG519 Manage
Project Stakeholder
Engagement
2. Knowledge
Assessment –
Questions in the
10 July Satisfactory/
Not
Satisfactory
BSBPMG519 Manage
Project Stakeholder
Engagement

Task Overview Due Date Weighting Unit of Competency
Workbook
Assessment Task 1: Individual Project
Student Instructions
Project Choice
Your selected project must be agreed between you and your facilitator so that its methodology,
tools and techniques conform to the performance requirements of each Unit of Competency
before you start work on the unit.
You may use the same project for all units in this Course, unless your selected project changes
during the Course or cannot conform to the performance requirements of any of the Units of
Competency. If either or both of these events occur during your course, you must contact your
facilitator to find out what you need to do to continue to satisfy the Course performance
requirements and achieve competency.
The project must be within an organisation, business or you are operating as a consultant.
Your selected project must have:
 a comprehensive, detailed and integrated project management plan
 a formal communications plan
 a dedicated and project-based budget
 formal and planned engagement with a wide range of stakeholders
 a documented risk, issues and change-management methodology
 a quality plan with assurance and control processes
 a project team-based environment.
Workbook
You have two options to satisfy the performance requirements for Assessment Task 1.
Option 1: Use the Workbook provided in Appendix A to answer the questions.
 All your answers to the questions must be applied to your project, unless otherwise
stated.
 Your answers must demonstrate that you can or have applied what you have learnt to
your project, regardless of whether you have undertaken all the performance
requirements in your workplace.
 Theory answers without reference to your experience will not be assessed as
satisfactory.
 Your answers for all questions must be satisfactory to achieve competency.
Option 2: You can submit workplace documents as evidence instead of using all or parts of the
Workbook. If you use this option:

 You must be the author of documents.
 Your documents must be less than four years old.
 You are required to map your workplace documents to the Assessment criteria on a
mapping document which will be provided on request by your facilitator.
 Submission of both workplace documents to satisfy the assessment criteria and the
completed mapping document are required to achieve a satisfactory result.
 Both your workplace evidence documents and all your answers for the questions you
have answered in the workbook must be satisfactory to achieve competency.
Submission
Assessment Task 1 Workbook
Note: It is important for project management to show you can meet deadlines.
 All assessment tasks must be submitted to the projects area in Moodle by the due date for
assessment.
 Electronic copies are required for audit purposes.
 More than three attachments for a submission will not be accepted. Accepted file types are:
MS Word, MS Excel, MS PowerPoint, MS Project, MS Publisher and PDF. Versions accepted are
2003 onwards.
 Save the Appendix A Workbook as a separate document in your personal course records
 Answer all of the questions and save your answers in .doc or .docx format with the file name –
Stakeholder_AT1_(date)_(Your Name)_Version (No.) and upload to the Projects are in
studEspace for assessment
Feedback and Resubmission
You will receive your feedback within two weeks - you will be notified by email by your facilitator
when results are available. You will need to visit this Projects area in studEspace and down load
your feedback.
If all or some of your answers are deemed not satisfactory after the first attempt a resubmission
may be requested. If you have demonstrated consistent effort in the learning of a module then, at
the facilitator’s professional discretion, you may be awarded a resubmission. This resubmission
must be made as soon after the initial assessment as possible.
When you upload a resubmission to studEspace, it must be version controlled as the resubmitted
version under the File name – Stakeholder AT1_(date)_(Your name)_Version (No).
Students must not remove any previously submitted documents as they are required for auditing
and compliance requirements and will not affect your final satisfactory result.
Criteria for competency
To achieve competency in this unit, you are required to demonstrate knowledge, skills and
experience to:
 identify stakeholders relevant to project objectives
 segment stakeholder interests and determine forms of engagement
 consider interests of stakeholders when considering and advising on project management
issues

 identify and implement actions to address differing interests when required
 support development of team member’s interpersonal skills in effective stakeholder
engagement
 distribute team work effectively to ensure defined project roles are followed
 identify and clarify stakeholder behavioural expectations where required
 openly lead stakeholder performance reviews
 identify and address individual development needs and opportunities to support stakeholder
engagement
 determine and document stakeholder communication needs
 ensure relevant stakeholders agree to communication method, content and timing of
engagement
 communicate information as planned and in line with authority levels, identifying and
addressing variances.
Assessor Instructions
Assessment Task 1 requires the student to submit evidence in a work-based project to
demonstrate that student has the knowledge, skills and experience to manage project stakeholder
engagement.
The assessor:
 checks that each student’s proposed project satisfies the course requirements for the project
choice according to the criteria listed in the Project Choice section above during the first
session of the course
 advises each student that their project satisfies the course requirements according to the
student’s course timetable
 assesses each student’s work to ensure that their work satisfies the performance criteria for
competency listed above in Assessment Task 1
 completes each student’s assessment within 2 weeks of submission
 provides feedback in the workbook and studEspace about the student’s work overall and/or
individual task elements in writing
 requests each student to resubmit their work or components of their work to satisfy the
performance criteria for competency as soon as possible after each assessment
 notifies each student that they are Satisfactory/ Not Satisfactory in writing
 records each student’s results in EBS.
Assessment Task 2: Knowledge Test
Please complete the assessments in Workbook.
Feedback and Resubmission: You will receive your feedback within two weeks - you will be
notified by your facilitator when results are available. You will need to go back into the Test to
view any comments and a breakdown of marks received per question.
Where students’ answers are deemed not satisfactory after the first attempt a resubmission may
be requested. If a student has demonstrated consistent effort in the learning of a module then, at
the teacher’s professional discretion, the student may be awarded a resubmission. This
resubmission must be made as soon after the initial assessment as possible.
Assessor Instructions

Assessment Task 2 requires the student to answer questions about project integration and submit
their answers on the studEspace Site. Answers must demonstrate the student’s application of
their project stakeholder engagement knowledge to their project management skills and
experience.
The assessor:
 assesses each student’s answers in accordance with the performance criteria for competency
listed in Assessment task 1
 check the student’s answers against the model answer supplied in the test to confirm
correctness
 should not accept theoretical answers or answers copied directly from texts without
acknowledgement of the text
 assess each student’s answers and provide feedback within 2 weeks of submission
 notifies each student that they are Satisfactory/ Not Satisfactory in writing
 notifies a student if a resubmission is required in writing
 records each student’s results in EBS.
Additional Assessment Information
Finding out
results
Other than from your teacher, unit results may also be accessed using your log-on
to the Learner Portal. You should have received information about the Learner
Portal when you enrolled.
Dispute of
Mark/grade
If you do not agree with the result given for your assessment, you may appeal the
assessment decision. You should first discuss the assessment result with your
teacher. If you are not satisfied with the outcome of that discussion you can access
the appeal process through the staff in the campus administration office.
Reasonable
Adjustment
If you have a permanent or temporary condition that may prevent you successfully
completing the assessment task(s) you should immediately talk with your teacher
about ‘reasonable adjustment’. This is the adjustment of the way you are assessed
to take into account your condition and may include providing a support person or
extra time. The assessment criteria cannot be altered.
Recognition
of Prior
Learning
(RPL)
All TAFE students are eligible to apply for credit for previous formal, informal and
non-formal learning. Refer to the Training and Education Support website for
information about Credit pathways (Articulation, Credit transfer and Recognition of
Prior Learning (RPL). There is also a brochure widely available throughout the
campus on RPL.
Policy on
Late
Assessment
Each case of student absence from an assessment event, or late submission of an
assessment event, will be considered by the teacher on an individual basis.
Students should endeavour to notify their teacher in advance where an absence
will prevent them from attending, or submitting, a planned assessment event (e.g.
class test, presentation, project, report, portfolio or project). Unexpected absence
and/or late submission due to illness, work commitments and/or other unforeseen
misadventure MUST be supported by documented evidence (e.g. medical
certificate, statements from employers etc.). If you fail to adequately notify and/or
explain your absence/late submission penalties may apply:
1. If the assessment event is more than 7 days late the result is a Fail/Not
Competent for this event.

2. No penalty will apply if the student has an acceptable reason and
negotiates a new date with the teacher before the original due date, or if it
is not possible, at the first attendance after the event or within 7 days
(whichever is the sooner). The negotiated or revised date will become the
due date and Penalties 1 (see above) will apply if the assessment event is
not submitted by the revised due date. If extension is not accepted the
original due date applies and the penalties will be as outlined.
3. If the student does not attend a class test, presentation or other classroom-
based assessment event on a negotiated date Penalty 1 may apply. May
apply.
4. Failure in one particular assessment event may not necessarily mean a Fail
in the unit. Is there a penalty for late submission of assessment tasks?
What is the procedure if a student is absent on the day of an assessment
event? For information about assessment in TAFE please see "Every
Student's Guide to Assessment in TAFE NSW" which was offered at
enrolment and is available on the TAFE internet site at:
https://www.tafensw.edu.au/courses/expectations/assets/pdf/assessment
_guide.pdf
Policy on
Plagiarism
Definition: Plagiarism involves using the work of another person and presenting it
as your own.
A STUDENT WILL BE GUILTY OF PLAGIARISM if they do any of the following in an
project, or in any piece of work which is to be assessed, without clearly
acknowledging their source(s) for each quotation or piece of borrowed material:
a) copying out part (s) of any document or audio-visual material,
including computer–based material;
b) using or extracting another person’s concepts, experimental results,
or conclusions;
c) summarising another person’s work;
d) in an project where there was collaborative preparatory work,
submitting substantially the same final version of any material as
another student.

Appendix A – Assessment Task 1 - Workbook for Manage Project
Stakeholder Engagement
Element 1: Identify and address stakeholder interests
1. Using the stakeholder register and power and interest grid below, list all stakeholders, their
power and interest (and why they received this rating) as well as assessment information,
stakeholder classification and potential strategies for engagement.
________________________________________________________________________________
Stakeholder Register:
Stakeholder
Identification
(Name/Title/Position)
Stakeholder
power and
interest in the
project and
justification
Assessment
Information
(major
requirements,
main
expectations,
potential
influence.
Stakeholder Classification
(Internal/ external,
Supporter/neutral/resistor)
Potential
strategies
for
engagement
- gaining
support and
reducing
objections
Director: Corporate
Resources and Chief
Financial Officer
The power
and interest
both are high
because they
are
responsible
for the
working of
the museum
The main
expectation
of the
stakeholder
is to make
the project
successful.
This is the
aim of the
working of
stakeholders
and this
need to be
attained.
Internal stakeholder The
potential
strategy for
this type of
stakeholder
is to
empower
themselves
to take the
decision
relating to
working of
museum.
Director: Curatorial,
Collections and
Exhibitions
The interest
and power
both are high
because these
people are
interested
within the
development
of the wireless
web project.
The main
requirement
and
influence of
this kind of
stakeholder
is that in
case working
will not be
good then
this will be
impacting
the working
Internal stakeholder The strategy
used is to
involve them
in the
decision
making of
the project.

Stakeholder
Identification
(Name/Title/Position)
Stakeholder
power and
interest in the
project and
justification
Assessment
Information
(major
requirements,
main
expectations,
potential
influence.
Stakeholder Classification
(Internal/ external,
Supporter/neutral/resistor)
Potential
strategies
for
engagement
- gaining
support and
reducing
objections
of the
company.
Sydney council This power is
high and
interest as
well. this is
particularly
because of the
reason that
this council has
provided with
funds to
operate in the
business.
The major
requirement
for influencing
the
stakeholder is
to keep the
working of the
project of
working in
better manner
and attain all
the objectives
so that the
their funds are
properly
utilised
External stakeholders The strategy
for engaging
this
stakeholder
is to consult
with others
before
funding the
project.
Operations director The power is
high and
interest is low
as the
operation
director is
responsible for
the overall
working of the
project.
The major
requirement
for the
influencing
this is that in
case the
operation
director will
not be
working in
better way
than this will
impact the
working of the
project.
Internal The strategy
for engaging
this
stakeholder
is to
collaborate
with other
stakeholders.
Human resource
manager
The interest is
high and
power is low
because HR is
responsible for
bringing in
human
resource but
The main
requirement
of influencing
this
stakeholder is
that when the
HR will not be
working
Internal The
engagement
strategy is to
consult with
top
management
and then
finalise the

Stakeholder
Identification
(Name/Title/Position)
Stakeholder
power and
interest in the
project and
justification
Assessment
Information
(major
requirements,
main
expectations,
potential
influence.
Stakeholder Classification
(Internal/ external,
Supporter/neutral/resistor)
Potential
strategies
for
engagement
- gaining
support and
reducing
objections
they do not
have power to
select on their
own basis.
properly then
this will affect
the whole
project of
museum.
employees.
Technical service
manager
The power is
low and
interest is high.
the reason
pertaining to
the fact is that
when the
project is
relating to
development
of wireless web
and due to this
interest is very
high.
The major
requirement
of the
stakeholder is
to provide
proper funds
for the
effective
application of
the
technology
and all latest
one in order
to accomplish
the objectives
of the project.
Internal stakeholder The strategy
for engaging
these
stakeholder
is to
collaborate
the working
of technical
departments
with other
department
as well.
Project manager The power and
interest both
are high as
they are
responsible for
making the
project
successful.
The key
requirement
for this type of
stakeholder is
to make
effective plan
relating to all
the steps
involves in the
effective
attainment of
the objectives
of the
business.
Internal stakeholders The engaging
strategy for
this type of
stakeholder
is to consult
and
collaborate
with all the
other
stakeholders
in proper
and effective
manner.
Curators and museum
staff
The power and
interest are
both low as
they just have
to do the work
allotted to
The major
requirement is
to
communicate
all the
objectives to
Internal The strategy
for engaging
these type of
stakeholder
is to inform
and involve

Stakeholder
Identification
(Name/Title/Position)
Stakeholder
power and
interest in the
project and
justification
Assessment
Information
(major
requirements,
main
expectations,
potential
influence.
Stakeholder Classification
(Internal/ external,
Supporter/neutral/resistor)
Potential
strategies
for
engagement
- gaining
support and
reducing
objections
them. the staff so
that they work
in better and
effective
manner.
them in the
working in
better and
effective
manner.
Suppliers The power and
interest both
are low in case
of supplier as
they just want
to make the
supplies and
no other
interest.
The major
requirement
for this type of
stakeholder is
that all the
information
relating to
supplies which
is essential for
the effective
supply of the
company.
External stakeholders The strategy
for their
engagement
is to inform
the supplies
in proper
and effective
manner so
that the
working can
be managed
in better
manner.
_____________________________________________________________________

The diagram below shows the power and interest grid on which the Stakeholders will be rated.

2. Give an example where you experienced an issue that involved the differing interests of
stakeholders. Describe how you resolved this issue and their differing interests.
For example, while working on the project of powerhouse (wireless web) project, a major
issue was identified where there was conflict within the interest of stakeholders. The director that
is CFO was requiring to complete the project 2 days early. But in contrast to this, another director
that is secondary owner wanted to complete the project on time only. Hence, this was a conflict
because both the director required different things (Oppong, Chan and Dansoh, 2017). Hence, for
solving this issue, the strategy of negotiation was used wherein both the director sat together and
tried to communicate and agree on some common time to complete the project.
Element 2: Manage Effective Stakeholder Engagement
1. You are now in the execution phase of the project and the engagement levels of
stakeholders needs to be compared to the planned engagement levels. Fill out a
Stakeholder Engagement Assessment Matrix for all of the stakeholders previously
identified showing variance with planned engagement. Show at least one variance
between planned and actual engagement.
Stakeholder Engagement Assessment Matrix
Stakeholder Unaware Resistant Neutral Supportive Leading
Director:
Corporate
Resources
and Chief
Financial
Officer
C D
Director:
Curatorial,
Collections
and
Exhibitions
C D
Sydney
council
C D
Operations
director
C D
Human
resource
manager
D,C
Technical
service
manager
C D

Stakeholder Unaware Resistant Neutral Supportive Leading
Project
manager
C D
Curators and
museum staff
C D
Suppliers C D
Key: C= Current
D= Desired
2. Explain the variance between planned and actual engagement. Why has this happened?
There is a variance in the performance of all the stakeholders. This is evident as there is a
different between the current and desired level of working. For example, in case of director they
are currently supportive but the desired level of working is leading (Nguyen, Mohamed and
Panuwatwanich, 2018). This variance happened because of the reason that there may be some
communication gap and also variance in the understanding relating to the objectives of working.
3. What did you suggest/do to correct stakeholder engagement?
The recommendation for improving the stakeholder engagement within the project is to
analyse the desired working level and find the deviation that is where the stakeholder is lacking.
Then the stakeholder, must work in order to remove those lacking area and reach to the desired
level of working.
4. Give an example where you identified and clarified stakeholder expectation in terms of
organisation performance indicators or in responding to conflict or differences in: culture,
ethnic background, other personal characteristics of project individuals, religion or skills.
For instance, the HR manager was only focusing on the recruiting people from Australian
background only. But in actual the recruitment was to be taken place all over the world and
people belonging to all the cultures. This expectation of the HR manager was reduced by
communicating all the working and recruiting guidelines.
5. Give an example where you identified and addressed an individual’s development needs in
supporting stakeholder engagement.
By the evaluation of the working, it was analysed that there is a requirement of developing
the need of time management. This is particularly because of the reason that when the project
was evaluated then it was analysed that all the activities done were late (Bahadorestani,
Naderpajouh and Sadiq, 2020). Hence, it was analysed that there is need to improve the individual
development need of time management for supporting the engagement of stakeholder.

6. Give examples of how you distributed the work to the team and ensured they operated
within their defined roles?
The distribution of the work is very important for the success of the project. This is
particularly because of the reason that in case the work will not be divided effectively then it will
not be accomplished in proper manner. Hence, in case of the project of wireless web in museum,
the use of area of specialisation was used for distributing the work (Caputo, Evangelista and Russo,
2018). This is particularly because of the reason that when work will be divided on the basis of
specialisation that is the work will be distributed on the basis of employee’s capability then
objective of project will be attained. For ensuring that the defined roles are being taking place in
the intended manner the time to time feedback will be taken from every employee within the
project.
7. Give an example where one of your team needed support in terms of interpersonal skills in
stakeholder engagement. How did you assist them?
The team always need support while working and operating and conducting any of the
project. for example, while working on the project of museum it was analysed and evaluated that
there is lack of confidence within the people working on the project. Hence, it is very important for
the project to be successful that all the employees work with confidence. Hence, for this project
manager must arrange for some confidence and motivational session. By arranging these
seminars, the employees will get motivated and will work in better and effective way.
Element 3: Manage Stakeholder Communications
1. Achievement of competency for your communication matrix in Unit BSBPGM516 Manage
Project Information and Communication: Assessment Task 1: Individual Project: Element 1
satisfies the performance requirements for this component of Element 3.
2. How did you ensure Stakeholders agreed on the methods of communication and level of
engagement planned?
For the success of the project it is very important for the stakeholders to communicate in
proper and effective manner. This is particularly because of the reason that when the
communication will not be good then this will create issues and difference within the working and
objective attainment will be affected. Thus, it is very essential for the effective management of the
completion of project and its objectives (de Oliveira and Rabechini Jr, 2019). For the effective
communication the use of email was undertaken and this was linked with the appropriate secured
project management artefact repository. This email will be sent via weekly in order to
communicate all the working and also to ensure that how the working is taking place. Each and
every communication with the stakeholder will be undertaken with the help of the emails only.
3. Achievement of competency to communicate project status to stakeholders in Unit
BSBPGM516 Manage Project Information and Communication: Assessment Task 1:
Individual Project: Element 2 Q1 satisfies the performance requirements for this
component of Element 3.

4. Give an example where you have identified a variance in managing stakeholder
communications. This could be where you discovered incorrect or misleading content,
missing reports, untimely distribution or there has been a stakeholder complaint. Describe
how this variance was identified and resolved.
Analysing and evaluating all the communication system is very important for the successful
working and completion of the project. The reason pertaining to the fact is that when the
communication will not be better and effective then this will be affecting the working of the
project and attainment of its deliverables. For example, once the mail was sent to the HR manager
by the operation director stating the requirement of the new employees to be recruited. But in
actual, there was not any attachment within the mail. Hence, this was the variance identified as in
this situation, the requirement was told verbally but in actual the written information was not
having any requirement. Hence, this led to miscommunication and the requirement of the
employees needed was not fulfilled (Watson and et.al., 2018). This variance in performance was
identified with the help of the cross checking of the information. When the HR manager cross
checked the information relating to requirement of new employees it was highlighted that there is
no written information relating to number of recruitment to be done. Further, this was resolved by
communicating in proper manner. Also, it was mandated for each and every employee that once
the mail come then first they must check the mail that is whether the information is correct or not
and also the attachments are appropriate or not.

REFERENCES
Books and Journals
Bahadorestani, A., Naderpajouh, N. and Sadiq, R., 2020. Planning for sustainable stakeholder
engagement based on the assessment of conflicting interests in projects. Journal of
Cleaner Production. 242. p.118402.
Caputo, F., Evangelista, F. and Russo, G., 2018. The role of information sharing and communication
strategies for improving stakeholder engagement. In Business models for strategic
innovation (pp. 25-43). Routledge.
de Oliveira, G.F. and Rabechini Jr, R., 2019. Stakeholder management influence on trust in a
project: A quantitative study. International Journal of Project Management. 37(1). pp.131-
144.
Nguyen, T. S., Mohamed, S. and Panuwatwanich, K., 2018. Stakeholder Management in Complex
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