BSBPMG519 Manage Project Stakeholder Engagement: Delivery & Solution

This document provides a comprehensive solution and assessment guide for BSBPMG519 Manage Project Stakeholder Engagement. It includes details on identifying and addressing stakeholder interests, managing effective stakeholder engagement, and managing stakeholder communications. The document outlines assessment tasks, including an individual project, a knowledge test, and classwork, with specific criteria for competency. It emphasizes the importance of a detailed project management plan, formal communications, and risk management. The guide also covers assessment instructions, feedback mechanisms, and criteria for achieving competency in the unit, ensuring students understand how to effectively manage stakeholder engagement in projects. Desklib provides access to this solution and many other resources to aid students in their studies.

BSBPMG519 Manage Project
Stakeholder Engagement Blended
Delivery
Delivery and Assessment Guide
Business Services and Management

Table of Contents
Facilitator and Head Teacher Contact Details......................................................................................3
Unit of Competency: BSBPMG519 Manage Project Stakeholder Engagement...................................3
Elements.......................................................................................................................................3
Resources.............................................................................................................................................4
Delivery Schedule.................................................................................................................................4
Assessment...........................................................................................................................................5
Assessment Task 1: Individual Project.........................................................................................5
Assessment Task 2: Knowledge Test............................................................................................8
Assessment Task 3: Classwork.....................................................................................................9
Additional Assessment Information...........................................................................................10
Appendix A – Assessment Task 1 - Workbook for Manage Project Stakeholder Engagement.........12
Element 1: Identify and address stakeholder interests.............................................................12
Element 2: Manage Effective Stakeholder Engagement............................................................14
Element 3: Manage Stakeholder Communications....................................................................15
Appendix B – Assessment Task 3 – Classwork – Manage Project Stakeholder Engagement............16

Facilitator and Head Teacher Contact Details
Unit of Competency: BSBPMG519 Manage Project Stakeholder
Engagement
Elements
Element Performance Criteria
1. Identify and address
stakeholder interests
1.1 Identify stakeholders relevant to project objectives
1.2 Segment stakeholder interests and determine forms of
engagement
1.3 Consider interests of stakeholders when considering and
advising on project-management issues
1.4 Identify and implement actions to address differing interests
where required
2. Manage effective
stakeholder engagement
2.1 Support development of team members’ interpersonal skills in
effective stakeholder engagement
2.2 Distribute team work effectively to ensure defined project
roles are followed
2.3 Identify and clarify stakeholder behavioural expectations
where required
2.4 Openly lead stakeholder performance reviews
2.5 Identify and address individual development needs and
opportunities to support stakeholder engagement
3. Manage stakeholder
communications
3.1 Determine and document stakeholder communication needs
3.2 Ensure relevant stakeholders agree to communication
method, content and timing of engagement
3.3 Communicate information as planned and in line with
authority levels, identifying and addressing variances
The complete unit of competency is available on the Training.Gov.Au website.
Resources
The following resources are required for this unit:

Resource Additional Information
A Guide to the
Project
Management Body
of Knowledge 6th
Edition
A Guide to the Project Management Body of Knowledge (PMBOK® Guide),
Newtown Square PA, Project Management Institute, 2013, 6th edition
ISBN13: 978-1-935589-67-9
Optional: Project
Management in
Practice
Project Management in Practice by Pearson, Larson and Gray, McGraw-
Hill, 2013, ISBN13: 9781743077238
Delivery Schedule
Date Content
Refer to the
Course Outline
Prior to class (self-study):
studEspace: Manage Project Stakeholder Engagement
 Delivery and Assessment Guide
 Learning Program - Manage Project Stakeholder Engagement
In class:
 Stakeholder Engagement Introduction
 4.1 Project Charter: Stakeholders
 4.2 Develop the Project Management Plan: Stakeholders
 13.1 Identify Stakeholders
 13.2 Plan Stakeholder Management
 13.3 Manage Stakeholder Engagement
 13.4 Control Stakeholder Engagement
Assessment
Task Overview Due Date Weighting Unit of Competency
1. Individual Project 10 July Satisfactory/
Not
Satisfactory
BSBPMG519 Manage
Project Stakeholder
Engagement
2. Knowledge
Assessment –
Questions in the
10 July Satisfactory/
Not
Satisfactory
BSBPMG519 Manage
Project Stakeholder
Engagement

Task Overview Due Date Weighting Unit of Competency
Workbook
Assessment Task 1: Individual Project
Student Instructions
Project Choice
Your selected project must be agreed between you and your facilitator so that its methodology,
tools and techniques conform to the performance requirements of each Unit of Competency
before you start work on the unit.
You may use the same project for all units in this Course, unless your selected project changes
during the Course or cannot conform to the performance requirements of any of the Units of
Competency. If either or both of these events occur during your course, you must contact your
facilitator to find out what you need to do to continue to satisfy the Course performance
requirements and achieve competency.
The project must be within an organisation, business or you are operating as a consultant.
Your selected project must have:
 a comprehensive, detailed and integrated project management plan
 a formal communications plan
 a dedicated and project-based budget
 formal and planned engagement with a wide range of stakeholders
 a documented risk, issues and change-management methodology
 a quality plan with assurance and control processes
 a project team-based environment.
Workbook
You have two options to satisfy the performance requirements for Assessment Task 1.
Option 1: Use the Workbook provided in Appendix A to answer the questions.
 All your answers to the questions must be applied to your project, unless otherwise
stated.
 Your answers must demonstrate that you can or have applied what you have learnt to
your project, regardless of whether you have undertaken all the performance
requirements in your workplace.
 Theory answers without reference to your experience will not be assessed as
satisfactory.
 Your answers for all questions must be satisfactory to achieve competency.
Option 2: You can submit workplace documents as evidence instead of using all or parts of the
Workbook. If you use this option:

 You must be the author of documents.
 Your documents must be less than four years old.
 You are required to map your workplace documents to the Assessment criteria on a
mapping document which will be provided on request by your facilitator.
 Submission of both workplace documents to satisfy the assessment criteria and the
completed mapping document are required to achieve a satisfactory result.
 Both your workplace evidence documents and all your answers for the questions you
have answered in the workbook must be satisfactory to achieve competency.
Submission
Assessment Task 1 Workbook
Note: It is important for project management to show you can meet deadlines.
 All assessment tasks must be submitted to the projects area in Moodle by the due date for
assessment.
 Electronic copies are required for audit purposes.
 More than three attachments for a submission will not be accepted. Accepted file types are:
MS Word, MS Excel, MS PowerPoint, MS Project, MS Publisher and PDF. Versions accepted are
2003 onwards.
 Save the Appendix A Workbook as a separate document in your personal course records
 Answer all of the questions and save your answers in .doc or .docx format with the file name –
Stakeholder_AT1_(date)_(Your Name)_Version (No.) and upload to the Projects are in
studEspace for assessment
Feedback and Resubmission
You will receive your feedback within two weeks - you will be notified by email by your facilitator
when results are available. You will need to visit this Projects area in studEspace and down load
your feedback.
If all or some of your answers are deemed not satisfactory after the first attempt a resubmission
may be requested. If you have demonstrated consistent effort in the learning of a module then, at
the facilitator’s professional discretion, you may be awarded a resubmission. This resubmission
must be made as soon after the initial assessment as possible.
When you upload a resubmission to studEspace, it must be version controlled as the resubmitted
version under the File name – Stakeholder AT1_(date)_(Your name)_Version (No).
Students must not remove any previously submitted documents as they are required for auditing
and compliance requirements and will not affect your final satisfactory result.
Criteria for competency
To achieve competency in this unit, you are required to demonstrate knowledge, skills and
experience to:
 identify stakeholders relevant to project objectives
 segment stakeholder interests and determine forms of engagement
 consider interests of stakeholders when considering and advising on project management
issues

 identify and implement actions to address differing interests when required
 support development of team member’s interpersonal skills in effective stakeholder
engagement
 distribute team work effectively to ensure defined project roles are followed
 identify and clarify stakeholder behavioural expectations where required
 openly lead stakeholder performance reviews
 identify and address individual development needs and opportunities to support stakeholder
engagement
 determine and document stakeholder communication needs
 ensure relevant stakeholders agree to communication method, content and timing of
engagement
 communicate information as planned and in line with authority levels, identifying and
addressing variances.
Assessor Instructions
Assessment Task 1 requires the student to submit evidence in a work-based project to
demonstrate that student has the knowledge, skills and experience to manage project stakeholder
engagement.
The assessor:
 checks that each student’s proposed project satisfies the course requirements for the project
choice according to the criteria listed in the Project Choice section above during the first
session of the course
 advises each student that their project satisfies the course requirements according to the
student’s course timetable
 assesses each student’s work to ensure that their work satisfies the performance criteria for
competency listed above in Assessment Task 1
 completes each student’s assessment within 2 weeks of submission
 provides feedback in the workbook and studEspace about the student’s work overall and/or
individual task elements in writing
 requests each student to resubmit their work or components of their work to satisfy the
performance criteria for competency as soon as possible after each assessment
 notifies each student that they are Satisfactory/ Not Satisfactory in writing
 records each student’s results in EBS.
Assessment Task 2: Knowledge Test
Please complete the assessments in Workbook.
Feedback and Resubmission: You will receive your feedback within two weeks - you will be
notified by your facilitator when results are available. You will need to go back into the Test to
view any comments and a breakdown of marks received per question.
Where students’ answers are deemed not satisfactory after the first attempt a resubmission may
be requested. If a student has demonstrated consistent effort in the learning of a module then, at
the teacher’s professional discretion, the student may be awarded a resubmission. This
resubmission must be made as soon after the initial assessment as possible.
Assessor Instructions

Assessment Task 2 requires the student to answer questions about project integration and submit
their answers on the studEspace Site. Answers must demonstrate the student’s application of
their project stakeholder engagement knowledge to their project management skills and
experience.
The assessor:
 assesses each student’s answers in accordance with the performance criteria for competency
listed in Assessment task 1
 check the student’s answers against the model answer supplied in the test to confirm
correctness
 should not accept theoretical answers or answers copied directly from texts without
acknowledgement of the text
 assess each student’s answers and provide feedback within 2 weeks of submission
 notifies each student that they are Satisfactory/ Not Satisfactory in writing
 notifies a student if a resubmission is required in writing
 records each student’s results in EBS.
Additional Assessment Information
Finding out
results
Other than from your teacher, unit results may also be accessed using your log-on
to the Learner Portal. You should have received information about the Learner
Portal when you enrolled.
Dispute of
Mark/grade
If you do not agree with the result given for your assessment, you may appeal the
assessment decision. You should first discuss the assessment result with your
teacher. If you are not satisfied with the outcome of that discussion you can access
the appeal process through the staff in the campus administration office.
Reasonable
Adjustment
If you have a permanent or temporary condition that may prevent you successfully
completing the assessment task(s) you should immediately talk with your teacher
about ‘reasonable adjustment’. This is the adjustment of the way you are assessed
to take into account your condition and may include providing a support person or
extra time. The assessment criteria cannot be altered.
Recognition
of Prior
Learning
(RPL)
All TAFE students are eligible to apply for credit for previous formal, informal and
non-formal learning. Refer to the Training and Education Support website for
information about Credit pathways (Articulation, Credit transfer and Recognition of
Prior Learning (RPL). There is also a brochure widely available throughout the
campus on RPL.
Policy on
Late
Assessment
Each case of student absence from an assessment event, or late submission of an
assessment event, will be considered by the teacher on an individual basis.
Students should endeavour to notify their teacher in advance where an absence
will prevent them from attending, or submitting, a planned assessment event (e.g.
class test, presentation, project, report, portfolio or project). Unexpected absence
and/or late submission due to illness, work commitments and/or other unforeseen
misadventure MUST be supported by documented evidence (e.g. medical
certificate, statements from employers etc.). If you fail to adequately notify and/or
explain your absence/late submission penalties may apply:
1. If the assessment event is more than 7 days late the result is a Fail/Not
Competent for this event.

2. No penalty will apply if the student has an acceptable reason and
negotiates a new date with the teacher before the original due date, or if it
is not possible, at the first attendance after the event or within 7 days
(whichever is the sooner). The negotiated or revised date will become the
due date and Penalties 1 (see above) will apply if the assessment event is
not submitted by the revised due date. If extension is not accepted the
original due date applies and the penalties will be as outlined.
3. If the student does not attend a class test, presentation or other classroom-
based assessment event on a negotiated date Penalty 1 may apply. May
apply.
4. Failure in one particular assessment event may not necessarily mean a Fail
in the unit. Is there a penalty for late submission of assessment tasks?
What is the procedure if a student is absent on the day of an assessment
event? For information about assessment in TAFE please see "Every
Student's Guide to Assessment in TAFE NSW" which was offered at
enrolment and is available on the TAFE internet site at:
https://www.tafensw.edu.au/courses/expectations/assets/pdf/assessment
_guide.pdf
Policy on
Plagiarism
Definition: Plagiarism involves using the work of another person and presenting it
as your own.
A STUDENT WILL BE GUILTY OF PLAGIARISM if they do any of the following in an
project, or in any piece of work which is to be assessed, without clearly
acknowledging their source(s) for each quotation or piece of borrowed material:
a) copying out part (s) of any document or audio-visual material,
including computer–based material;
b) using or extracting another person’s concepts, experimental results,
or conclusions;
c) summarising another person’s work;
d) in an project where there was collaborative preparatory work,
submitting substantially the same final version of any material as
another student.

Appendix A – Assessment Task 1 - Workbook for Manage Project
Stakeholder Engagement
Element 1: Identify and address stakeholder interests
1. Using the stakeholder register and power and interest grid below, list all stakeholders, their
power and interest (and why they received this rating) as well as assessment information,
stakeholder classification and potential strategies for engagement.
________________________________________________________________________________
Stakeholder Register:
Stakeholder
Identification
(Name/Title/Position)
Stakeholder
power and
interest in the
project and
justification
Assessment
Information
(major
requirements,
main
expectations,
potential
influence.
Stakeholder Classification
(Internal/ external,
Supporter/neutral/resistor)
Potential
strategies
for
engagement
- gaining
support and
reducing
objections
Director: Corporate
Resources and Chief
Financial Officer
The power
and interest
both are high
because they
are
responsible
for the
working of
the museum
The main
expectation
of the
stakeholder
is to make
the project
successful.
This is the
aim of the
working of
stakeholders
and this
need to be
attained.
Internal stakeholder The
potential
strategy for
this type of
stakeholder
is to
empower
themselves
to take the
decision
relating to
working of
museum.
Director: Curatorial,
Collections and
Exhibitions
The interest
and power
both are high
because these
people are
interested
within the
development
of the wireless
web project.
The main
requirement
and
influence of
this kind of
stakeholder
is that in
case working
will not be
good then
this will be
impacting
the working
Internal stakeholder The strategy
used is to
involve them
in the
decision
making of
the project.

Stakeholder
Identification
(Name/Title/Position)
Stakeholder
power and
interest in the
project and
justification
Assessment
Information
(major
requirements,
main
expectations,
potential
influence.
Stakeholder Classification
(Internal/ external,
Supporter/neutral/resistor)
Potential
strategies
for
engagement
- gaining
support and
reducing
objections
of the
company.
Sydney council This power is
high and
interest as
well. this is
particularly
because of the
reason that
this council has
provided with
funds to
operate in the
business.
The major
requirement
for influencing
the
stakeholder is
to keep the
working of the
project of
working in
better manner
and attain all
the objectives
so that the
their funds are
properly
utilised
External stakeholders The strategy
for engaging
this
stakeholder
is to consult
with others
before
funding the
project.
Operations director The power is
high and
interest is low
as the
operation
director is
responsible for
the overall
working of the
project.
The major
requirement
for the
influencing
this is that in
case the
operation
director will
not be
working in
better way
than this will
impact the
working of the
project.
Internal The strategy
for engaging
this
stakeholder
is to
collaborate
with other
stakeholders.
Human resource
manager
The interest is
high and
power is low
because HR is
responsible for
bringing in
human
resource but
The main
requirement
of influencing
this
stakeholder is
that when the
HR will not be
working
Internal The
engagement
strategy is to
consult with
top
management
and then
finalise the

Stakeholder
Identification
(Name/Title/Position)
Stakeholder
power and
interest in the
project and
justification
Assessment
Information
(major
requirements,
main
expectations,
potential
influence.
Stakeholder Classification
(Internal/ external,
Supporter/neutral/resistor)
Potential
strategies
for
engagement
- gaining
support and
reducing
objections
they do not
have power to
select on their
own basis.
properly then
this will affect
the whole
project of
museum.
employees.
Technical service
manager
The power is
low and
interest is high.
the reason
pertaining to
the fact is that
when the
project is
relating to
development
of wireless web
and due to this
interest is very
high.
The major
requirement
of the
stakeholder is
to provide
proper funds
for the
effective
application of
the
technology
and all latest
one in order
to accomplish
the objectives
of the project.
Internal stakeholder The strategy
for engaging
these
stakeholder
is to
collaborate
the working
of technical
departments
with other
department
as well.
Project manager The power and
interest both
are high as
they are
responsible for
making the
project
successful.
The key
requirement
for this type of
stakeholder is
to make
effective plan
relating to all
the steps
involves in the
effective
attainment of
the objectives
of the
business.
Internal stakeholders The engaging
strategy for
this type of
stakeholder
is to consult
and
collaborate
with all the
other
stakeholders
in proper
and effective
manner.
Curators and museum
staff
The power and
interest are
both low as
they just have
to do the work
allotted to
The major
requirement is
to
communicate
all the
objectives to
Internal The strategy
for engaging
these type of
stakeholder
is to inform
and involve