BSBSUS501: Westpac Sustainability Policy Review Report

This report assesses Westpac's sustainability policy, implemented for a year, identifying nine key issues such as increased costs, equipment inefficiencies, and employee disengagement. The report explores causes like lack of staff engagement and poor purchasing processes, offering recommendations for each issue. These include retraining staff, updating equipment, and implementing new procedures. The report also presents a final sustainability policy and procedure, outlining goals, objectives, desired outcomes, strategies, responsibilities, and monitoring processes. It concludes with an action plan and a review of the policy, emphasizing continuous improvement and the importance of employee training for achieving organizational sustainability goals. The student's work is a comprehensive analysis of the sustainability measures undertaken by the company.

ASSESSMENT TASK 3 1
STUDENT NAME:
STUDENT ID:
TOPIC: ASSESSMENT TASK 3
DATE: 20-12-2019

ASSESSMENT TASK 3 2
Activity 1: Report for senior manager
Title: Sustainability update
To: Senior management
Date: 20-12-2019
Introduction: The report includes review policy, issues, implementation plan, monitoring,
recommendations and action plan. These are specific criteria that will ensure effective review
policy for Westpac. There are nine issues that are mentioned in detail and recommendations are
provided for each issue that the organization faces.
Issues: While reviewing the policy which was implemented for one year. The issues that the
organization have faced are;
Less improvement in stationary and material cost compared to previous year, paper and toner
cost have increased higher compared to previous year
Equipments are old and not functioning to full capacity as such there is no proper information
about when the equipments were serviced
Food stored in the fridge has to be thrown due to poor energy and spoilage of food
Toilet are not maintained properly as the water is continuously wasted though the taps are
repaired number of times
Wastage of electricity, resources and paper
Gas, water and electricity bills are claimed by employees
Employees are not demonstrating best practices at work specifically newly recruited employees
Employees are not committed to sustainability and environmental measures
Employees using branded V8 vehicles
These are the issues that the organization faces after implementing sustainability policy for one
year. Reviewing the issues, measures should be taken to ensure environmental friendly condition

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and sustainability measures (Swarnalatha & Prasanna, 2013). An action plan need to be taken to
make sure that sustainable measures will save the electricity, gas and water bills. High energy
consumption will lead to increase in cost of a product and service.
Causes: There are possible causes that affect sustainability and environmental measures. The
reasons for the issues that the organization faces are lack of staff engagement, poor purchasing
process and staff forgetfulness. Employees are not engaged in the work practices and therefore
they do not pay attention to the duties and work responsibilities (Talib, 2013). This seems to be a
major drawback for the organization as staff involvement will lead to success of the organization
and will ensure sustainability. Staff completely lacks purchasing process and are poor decision
makers (Shahid & Azhar, 2013). Apparently when staff do not engage in several activities in
saving electricity, gas and water, they become forgetful and are not concerned about the wastage.
Therefore, organization face these issues due to lack of staff engagement. Motivation and
training should be provided to staff for effective work performance.
Employee engagement will have a positive impact on the overall business performance.
Motivation and training provided to staff will encourage them to focus on business objectives
and achieve specific objectives (Osborne & Hammoud, 2017). Employees do not take initiative
in upgrading the performance which lets them disengaged and demotivated. Quality work
attributes are missed by employees due to employee disengagement. Employees break rules and
do not concentrate on energy efficient results. Therefore, the problems occur due to resilience
and lack of learning interest. Work motivation is higher as and when employees try to engage
themselves into work fulfillment and tend to reflect on performance criteria. Employees need
training and development to create a work culture that ensures open communication system.
However, certain measures can be make changes in the business and work towards achieving
organizational goals.
Recommendations: The suggestions for the nine issues the company should consider are
Retraining staff for reduced stationary cost
Establish a register that helps to manage the data regarding equipment and services
Purchase suitable size fridge

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New toilet to be purchased with dual flush
Automating lighting
Equipments should be energy efficient
Induction process to new staff
Placing posters near bins for awareness
Replacement of eco friendly vehicle
These recommendations will ensure that the organization will work on sustainability and eco
friendly measures. Staff should consider effective utilization of training programs and induction
process as and when needed. These are the major criteria that should be fulfilled for Westpac
which will ensure sustainability report for the organization. The issues are taken into
consideration so that these issues do not occur in the future. Several recommendations are
discussed by members but it is important to focus on one recommendation for one particular
issue. The action plan is provided in brief which will help to take quick actions by considering
importance of sustainability and environmental measures in the organization.
The problems as reviewed will be considered in the next policy and procedure report which will
engage important aspects to be undertaken in terms of achieving sustainability at workplace.
Employee training will have a positive influence towards attaining organizational goals and
engaging employees for work practices (Sarangi, 2016). Westpac will consider effective work
practices with the help of employee engagement therefore employee training is one such
objective to be mentioned additionally in the next sustainability report. Problems will be reduced
as old equipments will be replaces such as fridge and other items. Continuous improvement need
to be made while addressing important aspect of change and working on towards the goals and
objectives of Westpac.
Conclusion: The report consists of the review of sustainability policy at Westpac. The
organization has implemented sustainability policy for a year and the review report presents the
issues that the organization observes while comparing it to the previous year. There are nine
issues that were described when reviewed by a manager. Demonstrating the recommendations

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and measures taken for sustainability, the report provides importance of action plan for
reviewing the issue, remedial actions and communicating the issues and recommendations to
employees.
Action plan
Item Issues that organization face Remedial Action/s to be taken Communicating to
employees
1 Stationery and Resource
/Materials cost
Retraining staff Staff meeting
2 A number of equipment is old Working on Equipment and
maintenance register
Email
3 Fridge Purchase a new fridge based on
the suitable size
Memo
4 Toilet New toilet to be purchased with
dual flush system
Memo
5a Lights left on Automatic lighting system to be
installed
Email
5b Heating/cooling running Automated timers Email
5c Not using power saving
function
Replacing devices with power
saving technique
Email
5d Waste issues Containers with hazardous
substances
Email
6 Gas, electricity and water bills Energy efficient equipments
usage
Memo
7 Employee noticed new staff
not demonstrating best
Planning for induction process Staff Training

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practices
8 Disposal of batteries
(Hazardous substance)
Placing posters on bins Employee Training
9 Branded V8 vehicle Replacing vehicles with
environmental friendly
options
Email

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References
Osborne, S. & Hammoud, M. (2017). Effective employee engagement in the workplace.
International Journal of Applied Management and Technology, 16(1), 50-67.
Sarangi, P. (2016). Employee engagement and its impact on organizational success. IOSR
Journal of business and management. 18(4), 52-57.
Shahid, A., & Azhar, S. M. (2013). Gaining employee commitment: Linking to organizational
effectiveness. Journal of Management Research, 5, 250–268.
Swarnalatha, C. & Prasanna, T. S. (2013). Employee engagement and line of sight. International
Journal of Research in Business Management, 1, 1–8.
Talib. F. (2013). An overview of total quality management: Understanding the fundamentals in
service organization. International Journal of Advanced Quality Management, 1, 1–20

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Activity 2: Final sustainability policy and procedure
SUSTAINABILITY POLICY& PROCEDURE
1. Relevant
Legislation,
Regulations and/or
Codes of Practice
Environmental protection and biodiversity conservation Act 1999
Victoria: Environment protection Act 1970
2.
Source/References
Australian government, 2019. Environmental sustainability
policy
3. Policy Owner Sustainability Manager
4. Introduction and Life Cycle Management Approach
Employees should adapt and accept change with the policy and procedures. Employee
engagement towards environmental concern ensures effective work policies. Sustainable
measures are taken to meet the desired standards of the organization. The procedures
include purchase of equipments and provide employee training and development.
Necessary standards of recycling and waste prevention actions will be considered
(Clackamas University, 2019).
Valuable information is provided to employees and business partners to contribute
towards sustainable practices. Areas of improvement such as equipment handling,
training and development to employees and energy efficient work duties are carried in
the organization.
Life cycle management approach consists of Life Cycle Assessment and Life Cycle
Costing. Equipment register helps to focus on the life cycle assessment and life cycle
costing that derives the decision regarding repair process or purchase process.
5. Purpose

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The purpose of sustainability report is to ensure that sustainable measures are informed
to all the staff members. Westpac contributes towards preserving resources and
environment.
6. Scope
Sustainability report encourages staff and promotes the process and procedures to be
followed by employees (Vale, 2016). While taking care of environment, Westpac will
save electricity, paper and gas for printing purpose. Sustainability policy supports
effective work practices at Westpac.
7. Goals/objectives (List a minimum of four (4))
The goals and objectives that Westpac will consider in the sustainability policy and
procedure are
 To reduce waste
 To reduce emissions
 To reduce paper usage
 To use energy efficient equipment
 To retrain staff
 To purchase new equipments
8. Desired Outcomes and Performance Indicators
Desired Outcomes Performance Indicators
1.reduce water use 1. To reduce water by 2%
2. reduce paper 2. To reduce paper by 1%

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3. To retrain staff 3. To provide training by 2%
4 To purchase new equipment 4 To purchase new equipment by
increasing 5% cost
9. Toxic Material and Hazardous Chemical Use Reduction Strategy
Chemical use reduction strategy adopted at Westpac is to reduce toxic material and
handle hazardous chemical use
10. Sustainability Strategies/ Activities to be Undertaken
Westpac uses Appropriate strategies to achieve policy objectives. The strategies adopted
used are
Strategy to minimize waste
Strategy to reduce water use
Office paper purchase must include recycled paper
Automated lightning will ensure energy saving globes
11. Responsibilities
Managers will
be responsible
for:
1) setting up suitable recognition program
2) ensuring that staff are following policy and procedures
3)facilitating sustainability meeting
4) monitoring and reviewing progress from policy and procedures
Administration
Officer will be
responsible for:
1) reporting issues
2) maintaining purchase register
3) recording sustainability data

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4) purchasing products
All employees
will be
responsible for:
1) Adhering to policies and procedures
2) sharing new ideas for improvement
3) following policies
4) reporting when there are issues and challenges
12. Procedure & System for Implementation
Procedure for
implementation
1) New policy implementation procedure
2) Staff induction procedure
System for
Implementation
1) The policy will be included in the database
2) New employees will learn and get trained from the policies
and procedures
13. (a) Monitoring and Record Keeping
(List one (1) monitoring procedure & one (1) Record Keeping procedure)
Monitoring
Procedure
Measuring and monitoring energy use at a specific period
Record Keeping
Procedure
Recording energy use over a period of time
13. (b) Monitoring and Record Keeping Responsibility
The record keeping responsibility and monitoring the policy is towards manager as the
managers will tend to achieve desired work responsibilities (Australian government,

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2019).
14. Continuous Improvement of Resource Efficiency
Continuous improvement of resource efficiency will ensure effective results. Therefore it
is important to address several aspects and work on continuous improvement of
resource. These activities need to be carried on for continuous improvement
Gathering report to determine usage of consumables
Immediately reporting the issues to ensure reduced wastage of water, energy or paper as
possible.
15. Review/Evaluation Process
The policy and procedure will be reviewed based on
Specific policy review date
Identifying data as required to focus on evaluation of the policy and procedures
16. Date of Next Review
The next date of reviewing sustainability policy and procedures is
Date: 20-12-2019
17. Policy Approval
Managers Signature:
Date:
References

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Australian Government. (2019). Environmental sustainability policy. Available at:
https://www.humanservices.gov.au/organisations/about-us/publications-and-resources/
environmental-sustainability-policy
Clackamas University. (2019). Sustainability policy and procedures. Available at:
https://www.clackamas.us/sustainability/sustainabilitypolicy.html
Environmental sustainability policy. (2014). Scope of policy. pp. 1-28.
Vale. (2016). Sustainability policy. Available at: http://www.vale.com/hotsite/Style
%20Library/RelatorioSustentabilidade/Docs/Vale_Global_Sustainability_Policy.pdf