BSBSUS501 - Workplace Policy & Procedures for Sustainability Report

This BSBSUS501 report details the planning process for developing workplace policies and procedures for sustainability, focusing on Woolworths Group Limited as a case study. It includes an analysis of the company's current sustainability initiatives, research methodologies employed, and stakeholder needs and interests. The report further explores sustainable policy options such as changes in resource use, promoting corporate social responsibility, gender equality, and ethical business practices. It emphasizes the importance of stakeholder consultation and alignment of policies with organizational values and regulatory requirements. Desklib offers a range of solved assignments and study resources for students.

NAME OF STUDENT:
NAME OF COLLEGE:
AUTHORS NOTE:
BSBSUS501

BSBSUS501
Contents
Assessment 1...................................................................................................................................3
Part A...........................................................................................................................................3
Part B.........................................................................................................................................10
Assessment 2.................................................................................................................................14
Task 1.........................................................................................................................................14
Task 2.........................................................................................................................................16
Assessment 3...................................................................................................................................0
Part A...........................................................................................................................................0
Part B...........................................................................................................................................1
References........................................................................................................................................7

BSBSUS501
Assessment 1
Part A
a. Woolworths Group Limited is a major Australian company based in Bella Vista, New
South Wales, with extensive retail interest throughout Australia and New Zealand.
Woolworths is the second largest company in Australia in terms of revenue and also the
second largest company in New-Zealand. Woolworths Group is also the largest takeaway
liquor retailer in Australia and it is also the largest hotel and gaming poker machine
operator in Australia. The main operations of the company include supermarkets through
the Woolworths brand in Australia and Countdown brand in New-Zealand, liquor
retailing through the BWS and Dan Murphy’s brand in Australia, hotels and pubs under
the Australian Leisure and Hospitality Group and discount department stores under the
Big W in Australia. The revenue of the Woolworths Group was AU$ 55.669 billion at the
end of the 2017 Financial Year. The company employs over 205,000 employees in order
to serve 29 million average customers per week under the various brands of the company.
The mission of the company is to deliver the best in convenience, value and quality for the
customers of the company. The Woolworths Group is considered as a trusted business
partner to thousands of local farmers and manufacturers who are based in Australia. The
every aspect of business of the company exists with the sole purpose of making the lives of
their customers simpler, easier and better. In 2012, the Woolworths became the first
Australian company to introduce a third party managed complaint line of the company in
order to deal with the issues raised by the vendors of the company specifically. The main
priorities of the company are building a culture which is led by the customers and building a
team led by store, to generate sustainable sales momentum in the food division of the
company, evolving the drink business of the company to provide more value and
convenience to the customers of the company, empowering the portfolio business of the
company to pursue the strategies in order to deliver values to the shareholders and to become
a lean retailer in the market through system excellence and end to end process.

BSBSUS501
In order to promote sustainability in terms of people, Woolworths works hard in order to
create a safe and inclusive environment for all their employees and also provides
opportunities for all employees to excel in the company.
In order to promote sustainability in terms of planet, the company recognizes the
environmental impact that its product and services had across the value chain and the
company aims to work more closely with their suppliers, service provider in order to
innovate their operations for building a health planet. The company aims to move to a
circular economy the future, source sustainable commodities in the future and respond to
climate changes in the future.
In order to promote sustainability in terms of customers and community, the company
recognizes that trust are being value by the customers of the company and is the foundation
of the customer satisfaction of the company. The company listens to the demands and
requirements of the customers and accordingly develops and implements initiatives which
help in building trust among the customers and the company is also developing and
implementing initiatives to reward the customers for their trust and loyalty towards the
company. The company is a proud contributor to various communities located across
Australia and New Zealand.
In order to promote sustainability in terms of partners, the company recognizes the
importance of the suppliers of the company for the success of the company. The company
believes in maintaining long term relationships with the suppliers of the company and the
company is a trusted business partner to thousands of suppliers located across Australia and
New Zealand. In order to promote sustainability, the company believes in maintaining long
term relationships with their suppliers as it helps in ensuring fair and equitable dealings
which helps in developing trust and innovation, which will help in providing the customers
of the company with the best possible product in the most sustainable manner.
b. The research which was conducted in context of the current document was secondary
research. The information for the research was collected from the website of the company
and also from the annual report of the company and also from the sustainability report of
the company which is available in the Internet. In addition to the resources available on

BSBSUS501
the website of the company and from other sources in the Internet, the information
regarding the document was also sources from various academic and peer reviewed
journals and scholarly articles.
 In order to structure the document in the most effective manner, the document will be
divided in to various sub-parts with appropriate headings and sub headings which will
help in the effective identification of the various parts of the document. In order to
structure the document in the most effective manner the document will contain peer-
reviewed references and citations in order to support the information provided in the
document which helps in improving the credibility and acceptance of the document.
 The writing style which will be used in the document is expository writing style, as the
expository writing style helps in explaining a concept or idea or imparting information to
a large number of audiences in the most effective manner. Expository writing style is also
considered the most effective writing style for the current document as it does not include
the opinion of the author, but rather emphasizes on the on the accepted facts regarding a
topic by including several evidences such as statistical evidences.
 The document will include the organization’s general principles and philosophies as it
will help in evaluating the current practices of the organization.
 The general policies and specific procedures of the organization can be organized from
the official website of the company and from the annual report of the company which is
available in the Internet.
 The policy document needs to be authorized by the CEO of the company in consultation
with the Board of Directors of the company.
c. The stakeholders of the company who were consulted comprised of the employees of the
company, the customers of the company, the suppliers of the company, local
communities in which the company is based, the regulators and the investors of the
company.
Stakeholder
s
Needs and Interests
Customers The main needs and interests of the customers of the company is to get
high quality products of the company at affordable prices which suits
their requirements. As stated by Burch, Dixon and Lawrence. (2013) the

BSBSUS501
other needs and requirements of the customers of the company include
receiving promotional offers in the form of discounts of the company
which enhances customer satisfaction. The other needs of the customers
of the company include seeking products which are organic and locally
sourced in nature.
Employees The main needs and interests of the employees of the company is to get
their monthly wages and salary in the appropriate time. The other needs
and requirements of the employees if the company include getting
sufficient opportunities for growth in the company according to their
potential. The other needs and requirements of the employees of the
company include seeking for an open and diverse workplace culture
which helps in increasing their efficiency and productivity. The other
needs and requirements of the employees is to work in an organization
which focuses on workplace safety of the employees.
Suppliers The main needs and interests of the suppliers of the company is to
receive payment from the company in the appropriate time and to
maintain a long term relationship with the company.
Local
Communities
The main needs and requirements of the local communities in which the
company is based is to get adequate opportunity for income and
development of the commodities. Another need and requirement of the
local communities in which the company is based is to benefit from the
social welfare program of the company.
Regulators The main needs and requirements of the regulators of the company is to
ensure that the company complies to all necessary laws and regulations
of the country while conducting its business operations.
Investors The main needs and requirements of the investors of the company is to
get a high return on their investment in the company and to get several
bonuses from the company. The other needs and requirements of the
investors of the company is to receive a high selling value of the stocks
of the company.

BSBSUS501
d. The sustainable policy options which could be recommended to Woolworths are as
follows:
Changes in resource use-As opined by Schneider, Carl and Fabel (2014) one of the most
sustainable policy options which could be recommended to the company is change in
resource use as it helps in enhancing the sustainability approach of the company. In order
to promote sustainability, the company should seek on the utilization of renewable
resources rather than non-renewable resources as it helps in improving the environmental
sustainability approach of the company. The company must also use various effective
concepts of production, in the operations of the company such as just in time, lean
manufacturing and six sigma which helps in increasing the resource efficiency of the
company and prevents misuse of the resource of the company and it also helps in
minimizing wastes. The main advantage which is associated with the change in resource
use option is that it enhances the environmental sustainability of the company and the
only disadvantage associated with it is that it involves greater costs.
Promoting Corporate Responsibility- Promoting corporate social responsibility is another
effective sustainability policy option which can be implemented by the company as it
enhances the corporate image of the company. As opined by Deng (2015) the company
should focus on adopting various corporate social responsibility initiatives such as
reducing carbon footprints in order to mitigate climate change, improving labour
practices and by embracing fair trade, making socially and environmentally conscious
investments and changing corporate politics in order to benefit the environment. The
main advantage which is associated with adopting corporate social responsibility
initiative by the company are enhancement of brand image, attraction of top talent and
protection against any sort of scandals of the company. The main disadvantages of
corporate social responsibility initiatives are misinterpretation of company and customer
values, increased organizational costs and greater scrutiny.
Promoting Gender Rights and Equality-According to Pistoni, Songini and Perrone (2016)
promoting gender rights and equality is another effective sustainability options which can
be implemented by the company as it helps in promoting economic sustainability
approaches of the company. By promoting gender rights and equality, the company can
also improve its corporate image among the stakeholders of the company and also can

BSBSUS501
promote the ethical image of the company in the market. By promoting gender rights and
equality, the company can provide equal career development opportunities to all
individuals of the society which helps in promoting economic sustainability. By
promoting gender rights and equality the company can also enhance its diversity in the
workforce which in turn helps in increasing the effectiveness of the entire company.
There are various advantages which are associated with promotion of gender rights and
equality in the company such as enhancement of the ethical and brand image of the
company, attraction of top talent in the company and enhancement of company diversity
and effectiveness.
Promoting ethical business-As opined by Coffey (2013) promoting ethical business is
another effective sustainable policy option which can be adopted by Woolworth group as
it helps in creating a reputation among the customers of the company which in turn helps
in increasing the revenue and profitability of the company. Woolworths must focus on
promoting ethical business by implementing fair and ethical practices in the operations of
the company and also in the workplace of the company. In order to promote ethical
business the company must also adhere to the global reporting standards in order to
promote transparency with the stakeholders of the company and also must comply with
the necessary laws and regulations. In order to promote ethical business the company
must also integrate ethics in the corporate culture so that ethics is being practiced and
promoted at every levels of the company. There are various advantages which are
associated with promoting ethical business by the company such as attraction of new
customers and retention of old customers, enhancement of brand image, greater
investments from the investors and effective relationships with every stakeholder group.
e. The evaluation of the recommendations of the sustainability policy of the company are as
follows:
Likely Effectiveness- The likely effectiveness of the recommended sustainability policy
options for the company is that the sustainable policy options recommended to the
company will help in enhancing the sustainability approaches of the company. The
recommended sustainability policy options will also help in improving the brand image
and corporate image of the company. The sustainability policy options will also help in
addressing the needs and requirements of every stakeholder groups of the company. The

BSBSUS501
sustainability policy options will help in enhancing the profitability and effectiveness of
the company.
Time frames- The time frame for implementing the sustainability policy options of the
company is 12 months.
Cost- The costs which are associated with implementing the sustainability policy options
of the company is estimated to be around $3.5 million. The cost of the implementing the
sustainability policy of the company regarding change in resource use is $1.5 million.
The cost of implementing the sustainability policy of the company regarding
implementation of Corporate Social Responsibility is $1.5 million. The cost of
implementing the sustainable policy of the company regarding promotion of gender
rights and equality is $.5 million.
Existing organizational policies- The existing organizational policies which are being
practiced in Woolworths are Equal Employment Opportunity, Workplace Health and
Safety, Equal Employment Opportunity and Workplace Diversity Practices.
Principles and practices of sustainability management relevant to the industry-As opined
by Meng and Shun-mei Wang (2015) the principles and practices of sustainability
management which are relevant to the industry are sourcing of sustainable raw materials,
adopting ethical business practices, complying to global reporting initiatives, adopting
sustainable production and operations procedures.
Industry best practices- The best practices which are observed in the industry is that
organizations sources sustainable raw materials from local manufacturers which helps in
benefitting the economy of the country and also improves the sustainability initiative of
the company.
Available tools and techniques of sustainability management-As opined by Jeffers et al.
(2014) the available tools and techniques which are available for sustainability
management for the company are risk assessment, life-cycle assessment, cost-benefit
analysis, environmental justice tools, sustainability impact assessment, ecosystem
services valuation and integrated assessment models. 1
Continuous improvement in resource efficiency- The sustainability policy options helps
in the continuous improvement in resource efficiency as the recommended sustainable
policy options helps in utilizing the least possible resources for the operations of the

BSBSUS501
company and also ensures the minimal or no wastage of the resources of the company
and therefore it helps in the continuous improvement of the resource efficiency of the
company.
Part B
1. The policy will be implemented in all the subsidiary organizations which are part of the
Woolworths Group in Australia and New Zealand. The subsidiary organizations of the
Woolworth Groups in which the sustainability policy of the company will be
implemented are Woolworths Supermarket, Countdown, Big W, Caltex, BWS, Dan
Murphy’s, Cellarmasters, Langton’s, ALH group, Endeavour Drinks Group, Woolworths
Money. The implementation of the sustainability policy options across all the brands and
subsidiaries of Woolworth’s groups facilitate the effective integration of the sustainability
policy in the corporate culture of the company.
The policy approach which will be adopted by Woolworths group in context of adopting
sustainability approaches in the company is integrated approach which includes
environmental, economic and social aspects.
As stated by Forssell and Lankoski (2017) the environmental sustainability approach of
the company will help in maintaining populations, bio-diversity and overall functionality
over an extended time period. The environmental sustainability approach of the company
will help in avoiding un-necessary disturbances to the environment wherever possible
and in case of any such instances of environmental disturbances, it should be mitigated to
the highest possible extent.
The economic sustainability approach of the company would focus on creation of
economic values regarding any project or decision the company is taking. The economic
sustainability approach of the company will also aim to make decisions in the most
equitable and fiscally sound manner while considering other aspects of sustainability.
The social sustainability approach of the company will make sure to ensure that any
decision or project of the company helps in promoting the betterment of the society. The
social sustainability approach of the company will also help in ensuring that the future
generations of the society have the same or greater quality of life benefits as of the
current generation.

BSBSUS501
The sustainability policy of Woolworths will meet and comply with the relevant
legislations and supports which supports the compliance of the company in
environmental performance and sustainability such as The Environment Protection and
Bio-diversity Conservation Act 1999.
The company’s policy to international and nation environmental standards, guidelines
and approaches are Global Reporting Initiative, Ecological footprint Accounting and
Greenhouse Challenge Plus.
2. The workplace sustainability policy of the company is as follows:
Woolworths recognizes that its operations can have a negative effect on the environment and
therefore the company is committed to find ways through which the company can reduce the
negative impact of its operation on the environment and also reduce the carbon footprint of the
company in the environment. It is the responsibility of the company and its stakeholders to:
 Recycle as much as waste materials as possible.
 Avoiding the use of papers wherever possible such s by sending invoice and quotes
through e-mail rather than paper.
 Recycling the equipment which are no longer necessary to the company.
 Keeping the energy usage of the company low in nature.
 Reducing waste of paper by printing both sides of the paper.
 Purchasing products which are made with recycled products.
 Purchasing products and equipment with the lowest possible environmental impact.
 Using lower impact transport facilities to commute within the premises of the company.
 Avoiding un-necessary travelling by making use of advanced technological advancement
such as video conferencing, telephone and e-mails.
 Utilizing non-renewable sources of energy in majority of the operations of the company.
 Sourcing products which are locally made or grown in nature in order to avoid
transportation costs and burning of transport fuel.
 Adopting effective operational procedures for production such as six sigma, lean
manufacturing etc.
 Reducing the amount of plastic use in the packaging process of the company.
 Avoiding the Genetically Modified ingredients in the products of the company.

BSBSUS501
 Promoting indigenous representation in the workplace.
 Promoting diversity practices in building teams.
3.The systems and procedures in order to aid in the achievement of workplace sustainability are
six sigma, lean manufacturing and Just in Time.
The quality assurance system in place to achieve workplace sustainability is ISO 9000, as it will
help in improving the quality of the product and will also lead to reduction in mis-utilization of
resources and will also help in minimizing wastes.
A system for continuous improvement in resource efficiency for recording and improving data
which can be used by the company is process documentation as the main purpose of process
documentation is to learn lessons from the implementation experience and accordingly modify
the strategy and ultimately the policy or program of the company.
The implementation strategy for the workplace sustainability strategy is as follows:
 Preparing a written document which details all the policies and procedures which is going
to be implemented in the company. The written document will include information about
the purpose of the policies and the objectives for which the policies are developed. The
written document will provide a step by step instruction regarding implementation of the
policy in the most effective manner and will also contain information regarding the
assessment criteria in order to determine whether they are achieved or not.
 Holding meetings in the company with the staffs regarding the policies and procedures
which are going to be implemented in the company. The company will primarily organize
general staff meetings in order to provide the staffs with an overview of the policies.
Then the company will organize smaller meetings with each department of the company
in order to provide detailed instructions to the staffs of each department regarding how to
effectively apply the sustainability policy in their day to day operations and also
regarding their roles and responsibilities regarding the implementation of the policy.
 Explaining to the staffs of the company, the reasons for implementing the sustainability
policy and procedures in the company and also explain to the staffs the benefits of the
policy and procedures to the organization as a whole and to the specific departments and
units of the company. The company will also provide time to the employees of the

BSBSUS501
company for asking questions and feedbacks regarding the new policy and procedures
and will also provide hands-on demonstration to the employees upon requirement.
 The company will schedule assessments of the policy and procedures at regular intervals
in order to evaluate how the staffs of the company are implementing them by developing
appropriate benchmarks as it is one of the most proven procedures for evaluating
performances. The company will make necessary changes to the policies and procedures
based on the feedback received from the employees and in case of any issue identified in
the policies and procedures which affects its objectives and purposes. The company will
also provide necessary information in the form of feedbacks to the employees which will
help in enhancing their performance regarding implementation of the sustainability policy
and procedures.

BSBSUS501
Assessment 2
Task 1
The individuals and groups both inside and outside Woolworths who have some direct interest in
the organization are customers of the company, employees of the company, investors of the
company, suppliers of the company, the state government of New South Wales and federal
government of Australia, the local communities in which the company is based, industrial
organizations, broader society and the formal groups of the company such sustainability
committee and organizational committees such as sustainability committee, audit, risk
management and compliance committee, people performance committee and nomination
committee.
The key personnel within the company who possesses technical expertise to support the
introduction of the policy are Managing Director and CEO of the company, Chief Information
officer of the company, Chief Legal officer and Company Secretary, Chief Supply Chain Officer
and Head of Operations of the company.
As stated by Berardi (2013) the sustainability policy of Woolworths is all about adopting
sustainable practices and operations which supports sustainable development and growth of the
society and reduces the negative impact of the company in the triple bottom line of the company.
The sustainability policy of the company support environmental, economic and social
sustainability by the implementation of various approaches and practices. The sustainability
policy of the company is also aimed at reducing the expenses of the company in order to enhance
the performance of the company. The sustainability policy of the company is manly aimed at
reducing the negative impacts of the organizational activities and operations on the environment
but the policy is also effective in promoting economic and social sustainability in the society.
As stated by Moore (2015) the range of activities which needs to be undertaken when implanting
the sustainability policy withinWoolworths are briefing the stakeholders of the company
regarding the sustainability policy of the company and the benefits of implementing the policy,
providing coaching and mentoring to the staffs of the company in order to adapt themselves
effectively to the new approaches and policies of the company, providing necessary training to

BSBSUS501
the employees regarding effective implementation of the sustainability policy of the company,
communicating the strategy to the stakeholders of the company regarding the sustainability
policy of the company and seeking feedback from the stakeholders of the company regarding the
effectiveness of the sustainability policy and making modifications accordingly.
As stated byElena Windolph, Schaltegger and Herzig (2014) the promotional tools which will be
chosen for communicating the sustainability policy are company newsletter and business
magazines. The company newsletter and business magazines are one of the most effective
communication tools which can be utilized by Woolworths in order to communicate the
sustainability policy to the stakeholders of the company. The company newsletter can be
distributed to the stakeholders of the company in printed form or also in the form of direct mails
whereas an article regarding the sustainability policy of the company can be published in various
business magazines. The company newsletter and the business magazine will be highly effective
in reaching to a large number of stakeholders at a comparatively shorter time interval and also it
will involve comparatively lower costs than other promotional tools. The promotional tools will
help in communicating the sustainability policy of the company to the stakeholders such as
investors, suppliers, employees, customer, local communities and government.
The public relation officer of Woolworths will be responsible in communicating the
sustainability policy of the company to the stakeholders. In order to communicate the
sustainability policy of the company to the stakeholders, the public relation offers needs to
develop the content which will be published in the company newsletter and the business
magazines in such a way that it attracts and engages the intended readers of the content. After
developing the content, the public relations officer in consultation with the CEO and Board of
Directors of the company needs to design the content accordingly and finalize the budget of the
promotional tools which will be used. After designing the content and finalizing the budget, the
public relation officer in consultation with the advertisement manager of the company will select
the appropriate business magazines in which the content will be published and accordingly the
sustainability policy of the company will be published in the company newsletter and business
magazines.

BSBSUS501
Task 2
The sustainability policy which will be published in the company newsletter and business
magazines is as follows:
Woolworths moving towards a more
sustainable journey
Woolworths remains committed to maintain
and promote sustainability in terms of the
environment, the economy and the society.
In order to promote sustainability through all
our activities, the company has decided to
implement a sustainability policy in the
company. The main aim of the sustainability
policy of the company is to reduce the
negative impacts of the operations and
activities of the company on the
environment. The sustainability policy of the
company focuses on the adoption of various
practices and approaches which promotes
environmental sustainability. In addition to
protecting the environment, Woolworths is
also committed to contribute to the
development of the community in which it
operates by providing them with multiple
growth opportunities and also by initiating
various community development and
welfare programs and initiatives. The
sustainability policy of the company also
focuses on promoting economic
sustainability by employing a diverse
workforce in the company and providing
development and growth opportunities to the
employees belonging from diverse
backgrounds. The sustainability policy of
the company is also committed towards
providing benefits to the local business
partners in order to drive economic growth
of the company. In order to accomplish the

BSBSUS501
objectives of the policy, the company seeks
help and continuous support from you all
because we believe that we can bring about
a change in the world surely if we join hands
together for the development of the world.

BSBSUS501
Assessment 3
Part A
1.In order to explain the effectiveness of the sustainability policy of Woolworths to the
stakeholders of the company, a meeting will be organized in the company where roles will be
communicated and delegated in context to implementation of the sustainability policy and their
responses and feedbacks will be asked for improvement of the policy in order to enhance the
performance.
The copy of the sustainability meeting minutes are as follows:
Meeting Minutes (Woolworths Group)
Location- Company Headquarter
Date- 20/11/2018
Time- 2.30 PM
Attendance- Board of Directors, CEO and Managing Director, HR Manger, Marketing Manager,
Finance Manager, Operations Manager, Public Relations Manager, Supply Chain Manager,
Investors, Suppliers, Employee Representatives, Government Representatives, Old Customers
and Local Community Representatives.
Meeting Agenda- The main agenda of the meeting is to review the effectiveness of the
sustainability policy of the company and seek feedbacks from the stakeholders of Woolworths
regarding further enhancement of the sustainability policy of the company so as to increase its
effectiveness and achieve the goals and objectives of the company. The other agenda of the
meeting is to develop action plan and strategies regarding implementation of the elements of the
modified sustainability policy of the company based on the feedback and responses of the
stakeholders.
Action Plan-holding meetings in the company with the stakeholders regarding the policies and
procedures which are going to be implemented in Woolworths and explaining to the staffs of the

BSBSUS501
company, their roles and responsibilities regarding the implementation of the sustainability
policies. The clear definition of the roles and responsibilities will help in avoiding any sort of
conflicts during the implementation of the sustainability policy. Example, managers of
marketing, hr, finance and supply chain will be responsible to develop policy framework and
procedure for sustainability in consultation with other employees , suppliers and investors. The
CEO and MD will oversee policy development and check with government representatives,
customers and community representatives to monitor their interest and liabilities are addressed in
sustainability policies. Finance manager will be responsible for budget allocation and PR
manager will communicate the policy to all people including Directors, MD and other
executives. The PR manager will also contact agencies who will circulate policies to
external/internal stakeholder to generate awareness for sustainability policy.
The action plan of the meeting is to present the results of the sustainability policy of the
company and compare the results of the company before the implementation of the sustainability
policy of the company. After analysing the results of the sustainability policy of the company,
the results of the analysis will be discussed and room for improvements will be searched for. If
the result of the sustainability policy indicates failure then, modifications will be made to the
sustainability policy of the company based on the feedback and responses of the stakeholders and
if the result of the sustainability policy indicates success, then the stakeholders will identify
strategies for further improvement of the results of the company regarding the sustainability
policy.
Part B
Introduction
In this report discussion is made on implementation of sustainability policies and arrangement of
meeting with stakeholders to explain them about policies and different roles to be undertaken.
Also policy implementation review is explained through feedback and analysis method for better
understanding.
 Collection of relevant feedback and data related to the sustainability policy before and
after implementation
1

BSBSUS501
Parameters Before implementing
sustainability policy
After implementing
sustainability policy
Transportation cost $ 35000 $33000
Energy Consumption 12KW 9 KW
Level of Employee
Satisfaction
72% 81%
Employee Turnover Rate 18% 12%%
Reduction in paper usage 15 tonnes 12 tonnes
Employee productivity 65% 72%
Plastic Usage 5 tonnes 3 tonnes
Volume of wastes recycled 3 tonnes 4.5 tonnes
 Developing methods for analysing data are as follows:
Transportation Cost(In $)
32000
32500
33000
33500
34000
34500
35000
35500
Before
After
Fig: Transport cost at Woolworths
Source: Author
2

BSBSUS501
Energy Consumption(in KW)
0
2
4
6
8
10
12
14
Series 1
Series 2
Fig: Energy consumption at Woolworths
Source: Author
Level of employee
satisfaction (in %) Employee turnover rate(in
%) Employee Productivity(in
%)
0
10
20
30
40
50
60
70
80
90
Before
After
Fig: Employee satisfaction and Turnover rate at Woolworths
3

BSBSUS501
Source: Author
Reduction in paper usage(in
tonnes) Plastic usage(in tonnes) Volumes of wastes
recycled(in tonnes)
0
2
4
6
8
10
12
14
16
Before
After
Fig: Reduction in usage of paper, plastic and waste at Woolworths
Source: Author
 Monitoring records to identify trends that may require remedial action and using them to
promote continuous improvement of performance
The analysis of the collected data in the form of feedback will reveal various trends regarding
the implementation of the sustainability policy of Woolworths and therefore it is very
essential to monitor those trends as monitoring of the identified trends can help in identifying
the need for implementing a remedial action in the sustainability policy of the company
which will help in the enhancement of the sustainability strategy of the company. The
monitoring of the trends identified as a result of data analysis will also help in promoting
continuous improvement of the performance of the sustainability policy of the company.
The trends which are identified as a result of data analysis are as follows:
4

BSBSUS501
 The employees of Woolworths can improve their performance if the company provides
coaching and mentoring to the employees.
 The development of renewable sources of energy has contributed towards lesser energy
usage.
 The productivity of the company has increased with the inclusion of workplace diversity
policy in the company.
 The business performance of the company has improved after the sourcing of raw
materials from local suppliers.
 Collating all findings and investigating success or otherwise of policy
As opined by Kipkulei (2013) the sustainable policy of Woolworths can be termed as
successful in nature as the sustainable policy of the company has helped in achieving the
intended outcomes of the company. The sustainable policy of the company can be termed as
a successful one as it has helped in improving the business performance of the company and
it also helped in promoting sustainability in the triple bottom line of the company.
The reason which contributed to the success of the sustainability policy of Woolworths was
the active involvement and contribution of the stakeholders of the company regarding the
sustainability policy of the company. Another reason which contributed to the success of the
sustainability policy of the company was the equal focus of the company towards the three
pillars of sustainability namely environmental sustainability, economic sustainability and
social sustainability. Another reason which led to the success of the sustainability policy of
the company was that the approaches that had to be undertaken by the stakeholders in order
to promote sustainability in the company were easy to understand and implement.
 Documenting outcomes and providing feedback to key personnel and stakeholders
The new modified sustainability policy of the company based on the feedback from the
stakeholders is as follows:
 Using recyclable materials.
 Reducing the use of papers in every possible way.
 Purchasing equipment which are green in nature and disposing them after reaching safety
instructions.
5

BSBSUS501
 Reducing the energy usage by using energy efficient gadgets.
 Using lower impact transport facilities to commute within the premises of Woolworths.
 Avoiding un-necessary travelling by making use of advanced technological advancement
such as video conferencing, telephone and e-mails.
 Utilizing non-renewable sources of energy in 75% of the operations of the company.
 Sourcing products which are locally produced in order to promote economic
sustainability and to reduce transportation costs.
 Adopting effective operational procedures for production such as six sigma, lean
manufacturing etc.
 Manufacturing products by complying with the ISO 9000 standards.
 Reducing the amount of plastic use in the packaging process of Woolworths.
 Prohibiting Genetically Modified ingredients in the products of the company.
 Increasing indigenous representation in the workplace.
 Promoting diversity practices in building teams.
 Developing community development initiatives and programs for the development of the
local community.
Conclusion
Thus it can be concluded thatroles, action plans and feedback regarding the change and
modifications in the sustainability policy of Woolworths was communicated in the general
meeting of the company to all stakeholders to form a better understanding of aspects of policy
and for effective review measure.
6

BSBSUS501
References
Berardi, U. (2013). Sustainability assessment of urban communities through rating
systems. Environment, Development and Sustainability, 15(6), 1573-1591. Available at-
doi:http://dx.doi.org/10.1007/s10668-013-9462-0 Accessed as on 25/11/18
Burch, D., Dixon, J., and Lawrence, G. (2013). Introduction to symposium on the changing role
of supermarkets in global supply chains: From seedling to supermarket: Agri-food supply chains
in transition. Agriculture and Human Values,[Online] 30(2), 215-224. Available at-
doi:http://dx.doi.org/10.1007/s10460-012-9410-x Accessed as on 20/11/2018
Coffey, B. (2013). Strategic policy, planning and assessment for sustainability: Insights from
victoria, australia. Sustainability Accounting, Management and Policy Journal,[Online] 4(1),
56-74. Available at- doi:http://dx.doi.org/10.1108/SAMPJ-03-2012-0012 Accessed as on
20/11/2018
Deng, H. (2015). Multicriteria analysis for benchmarking sustainability
development. Benchmarking,[Online] 22(5), 791-807. Available at-
doi:http://dx.doi.org/10.1108/BIJ-07-2013-0072 Accessed as on 20/11/2018
Devin, B., and Richards, C. (2018). Food waste, power, and corporate social responsibility in the
australian food supply chain. Journal of Business Ethics, [Online] 150(1), 199-210. Available at-
doi:http://dx.doi.org/10.1007/s10551-016-3181-z Accessed as on 20/11/2018
Elena Windolph, S., Schaltegger, S., & Herzig, C. (2014). Implementing corporate
sustainability. Sustainability Accounting, Management and Policy Journal, [Online]5(4), 378-
404. Available at- https://search.proquest.com/docview/1633971170?accountid=30552 Accessed
as on 25/11/18
Forssell, S., and Lankoski, L. (2017). Navigating the tensions and agreements in alternative food
and sustainability: A convention theoretical perspective on alternative food retail. Agriculture
and Human Values,[Online] 34(3), 513-527. Available at- doi:http://dx.doi.org/10.1007/s10460-
016-9741-0 Accessed as on 20/11/2018
7

BSBSUS501
Jeffers, A. E., Lin, B., Romero, S., and DeGaetano, L. A. (2014). Is it time for companies to
capitalize on sustainability? The CPA Journal, [Online] 84(3), 6-10. Available at-
https://search.proquest.com/docview/1517909086?accountid=30552 Accessed as on 20/11/2018
Kipkulei, K. (2013). Effects of information technology on reducing perishable waste in
supermarkets.Business Premium Collection.[Online] Available at-
https://search.proquest.com/docview/1356842801?accountid=30552 Accessed as on 20/11/2018
Meng, Y. J., and Shun-mei Wang. (2015). Understanding the purchasing behaviour of meat
consumers in light of rising sustainability concerns. British Food Journal, [Online] 117(5), 1474-
1487. Available at- doi:http://dx.doi.org/10.1108/BFJ-06-2014-0193 Accessed as on 20/11/2018
Moore, R. A. (2015). Identifying elements of a climate for sustainability. Business Premium
Collection. [Online] Available at- https://search.proquest.com/docview/1769825894?
accountid=30552 Accessed as on 25/11/18
Pistoni, A., Songini, L., and Perrone, O. (2016). The how and why of a firm's approach to CSR
and sustainability: A case study of a large European company. Journal of Management &
Governance, [Online] 20(3), 655-685. Available at- doi:http://dx.doi.org/10.1007/s10997-015-
9316-2 Accessed as on 20/11/2018
Schneider, L., Carl, M. W., and Fabel, S. (2014). Implementing sustainability on a corporate and
a functional level. International Journal of Physical Distribution & Logistics Management,
[Online] 44(6), 464-493. Available at- doi:http://dx.doi.org/10.1108/IJPDLM-05-2012-0160
Accessed as on 20/11/2018
8