BSBSUS501 - Workplace Policy & Procedures for Sustainability Report

This BSBSUS501 report details the planning process for developing workplace policies and procedures for sustainability, focusing on Woolworths Group Limited as a case study. It includes an analysis of the company's current sustainability initiatives, research methodologies employed, and stakeholder needs and interests. The report further explores sustainable policy options such as changes in resource use, promoting corporate social responsibility, gender equality, and ethical business practices. It emphasizes the importance of stakeholder consultation and alignment of policies with organizational values and regulatory requirements. Desklib offers a range of solved assignments and study resources for students.

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Contents
Assessment 1...................................................................................................................................3
Part A...........................................................................................................................................3
Part B.........................................................................................................................................10
Assessment 2.................................................................................................................................14
Task 1.........................................................................................................................................14
Task 2.........................................................................................................................................16
Assessment 3...................................................................................................................................0
Part A...........................................................................................................................................0
Part B...........................................................................................................................................1
References........................................................................................................................................7

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Assessment 1
Part A
a. Woolworths Group Limited is a major Australian company based in Bella Vista, New
South Wales, with extensive retail interest throughout Australia and New Zealand.
Woolworths is the second largest company in Australia in terms of revenue and also the
second largest company in New-Zealand. Woolworths Group is also the largest takeaway
liquor retailer in Australia and it is also the largest hotel and gaming poker machine
operator in Australia. The main operations of the company include supermarkets through
the Woolworths brand in Australia and Countdown brand in New-Zealand, liquor
retailing through the BWS and Dan Murphy’s brand in Australia, hotels and pubs under
the Australian Leisure and Hospitality Group and discount department stores under the
Big W in Australia. The revenue of the Woolworths Group was AU$ 55.669 billion at the
end of the 2017 Financial Year. The company employs over 205,000 employees in order
to serve 29 million average customers per week under the various brands of the company.
The mission of the company is to deliver the best in convenience, value and quality for the
customers of the company. The Woolworths Group is considered as a trusted business
partner to thousands of local farmers and manufacturers who are based in Australia. The
every aspect of business of the company exists with the sole purpose of making the lives of
their customers simpler, easier and better. In 2012, the Woolworths became the first
Australian company to introduce a third party managed complaint line of the company in
order to deal with the issues raised by the vendors of the company specifically. The main
priorities of the company are building a culture which is led by the customers and building a
team led by store, to generate sustainable sales momentum in the food division of the
company, evolving the drink business of the company to provide more value and
convenience to the customers of the company, empowering the portfolio business of the
company to pursue the strategies in order to deliver values to the shareholders and to become
a lean retailer in the market through system excellence and end to end process.

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In order to promote sustainability in terms of people, Woolworths works hard in order to
create a safe and inclusive environment for all their employees and also provides
opportunities for all employees to excel in the company.
In order to promote sustainability in terms of planet, the company recognizes the
environmental impact that its product and services had across the value chain and the
company aims to work more closely with their suppliers, service provider in order to
innovate their operations for building a health planet. The company aims to move to a
circular economy the future, source sustainable commodities in the future and respond to
climate changes in the future.
In order to promote sustainability in terms of customers and community, the company
recognizes that trust are being value by the customers of the company and is the foundation
of the customer satisfaction of the company. The company listens to the demands and
requirements of the customers and accordingly develops and implements initiatives which
help in building trust among the customers and the company is also developing and
implementing initiatives to reward the customers for their trust and loyalty towards the
company. The company is a proud contributor to various communities located across
Australia and New Zealand.
In order to promote sustainability in terms of partners, the company recognizes the
importance of the suppliers of the company for the success of the company. The company
believes in maintaining long term relationships with the suppliers of the company and the
company is a trusted business partner to thousands of suppliers located across Australia and
New Zealand. In order to promote sustainability, the company believes in maintaining long
term relationships with their suppliers as it helps in ensuring fair and equitable dealings
which helps in developing trust and innovation, which will help in providing the customers
of the company with the best possible product in the most sustainable manner.
b. The research which was conducted in context of the current document was secondary
research. The information for the research was collected from the website of the company
and also from the annual report of the company and also from the sustainability report of
the company which is available in the Internet. In addition to the resources available on

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the website of the company and from other sources in the Internet, the information
regarding the document was also sources from various academic and peer reviewed
journals and scholarly articles.
 In order to structure the document in the most effective manner, the document will be
divided in to various sub-parts with appropriate headings and sub headings which will
help in the effective identification of the various parts of the document. In order to
structure the document in the most effective manner the document will contain peer-
reviewed references and citations in order to support the information provided in the
document which helps in improving the credibility and acceptance of the document.
 The writing style which will be used in the document is expository writing style, as the
expository writing style helps in explaining a concept or idea or imparting information to
a large number of audiences in the most effective manner. Expository writing style is also
considered the most effective writing style for the current document as it does not include
the opinion of the author, but rather emphasizes on the on the accepted facts regarding a
topic by including several evidences such as statistical evidences.
 The document will include the organization’s general principles and philosophies as it
will help in evaluating the current practices of the organization.
 The general policies and specific procedures of the organization can be organized from
the official website of the company and from the annual report of the company which is
available in the Internet.
 The policy document needs to be authorized by the CEO of the company in consultation
with the Board of Directors of the company.
c. The stakeholders of the company who were consulted comprised of the employees of the
company, the customers of the company, the suppliers of the company, local
communities in which the company is based, the regulators and the investors of the
company.
Stakeholder
s
Needs and Interests
Customers The main needs and interests of the customers of the company is to get
high quality products of the company at affordable prices which suits
their requirements. As stated by Burch, Dixon and Lawrence. (2013) the

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other needs and requirements of the customers of the company include
receiving promotional offers in the form of discounts of the company
which enhances customer satisfaction. The other needs of the customers
of the company include seeking products which are organic and locally
sourced in nature.
Employees The main needs and interests of the employees of the company is to get
their monthly wages and salary in the appropriate time. The other needs
and requirements of the employees if the company include getting
sufficient opportunities for growth in the company according to their
potential. The other needs and requirements of the employees of the
company include seeking for an open and diverse workplace culture
which helps in increasing their efficiency and productivity. The other
needs and requirements of the employees is to work in an organization
which focuses on workplace safety of the employees.
Suppliers The main needs and interests of the suppliers of the company is to
receive payment from the company in the appropriate time and to
maintain a long term relationship with the company.
Local
Communities
The main needs and requirements of the local communities in which the
company is based is to get adequate opportunity for income and
development of the commodities. Another need and requirement of the
local communities in which the company is based is to benefit from the
social welfare program of the company.
Regulators The main needs and requirements of the regulators of the company is to
ensure that the company complies to all necessary laws and regulations
of the country while conducting its business operations.
Investors The main needs and requirements of the investors of the company is to
get a high return on their investment in the company and to get several
bonuses from the company. The other needs and requirements of the
investors of the company is to receive a high selling value of the stocks
of the company.

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d. The sustainable policy options which could be recommended to Woolworths are as
follows:
Changes in resource use-As opined by Schneider, Carl and Fabel (2014) one of the most
sustainable policy options which could be recommended to the company is change in
resource use as it helps in enhancing the sustainability approach of the company. In order
to promote sustainability, the company should seek on the utilization of renewable
resources rather than non-renewable resources as it helps in improving the environmental
sustainability approach of the company. The company must also use various effective
concepts of production, in the operations of the company such as just in time, lean
manufacturing and six sigma which helps in increasing the resource efficiency of the
company and prevents misuse of the resource of the company and it also helps in
minimizing wastes. The main advantage which is associated with the change in resource
use option is that it enhances the environmental sustainability of the company and the
only disadvantage associated with it is that it involves greater costs.
Promoting Corporate Responsibility- Promoting corporate social responsibility is another
effective sustainability policy option which can be implemented by the company as it
enhances the corporate image of the company. As opined by Deng (2015) the company
should focus on adopting various corporate social responsibility initiatives such as
reducing carbon footprints in order to mitigate climate change, improving labour
practices and by embracing fair trade, making socially and environmentally conscious
investments and changing corporate politics in order to benefit the environment. The
main advantage which is associated with adopting corporate social responsibility
initiative by the company are enhancement of brand image, attraction of top talent and
protection against any sort of scandals of the company. The main disadvantages of
corporate social responsibility initiatives are misinterpretation of company and customer
values, increased organizational costs and greater scrutiny.
Promoting Gender Rights and Equality-According to Pistoni, Songini and Perrone (2016)
promoting gender rights and equality is another effective sustainability options which can
be implemented by the company as it helps in promoting economic sustainability
approaches of the company. By promoting gender rights and equality, the company can
also improve its corporate image among the stakeholders of the company and also can

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promote the ethical image of the company in the market. By promoting gender rights and
equality, the company can provide equal career development opportunities to all
individuals of the society which helps in promoting economic sustainability. By
promoting gender rights and equality the company can also enhance its diversity in the
workforce which in turn helps in increasing the effectiveness of the entire company.
There are various advantages which are associated with promotion of gender rights and
equality in the company such as enhancement of the ethical and brand image of the
company, attraction of top talent in the company and enhancement of company diversity
and effectiveness.
Promoting ethical business-As opined by Coffey (2013) promoting ethical business is
another effective sustainable policy option which can be adopted by Woolworth group as
it helps in creating a reputation among the customers of the company which in turn helps
in increasing the revenue and profitability of the company. Woolworths must focus on
promoting ethical business by implementing fair and ethical practices in the operations of
the company and also in the workplace of the company. In order to promote ethical
business the company must also adhere to the global reporting standards in order to
promote transparency with the stakeholders of the company and also must comply with
the necessary laws and regulations. In order to promote ethical business the company
must also integrate ethics in the corporate culture so that ethics is being practiced and
promoted at every levels of the company. There are various advantages which are
associated with promoting ethical business by the company such as attraction of new
customers and retention of old customers, enhancement of brand image, greater
investments from the investors and effective relationships with every stakeholder group.
e. The evaluation of the recommendations of the sustainability policy of the company are as
follows:
Likely Effectiveness- The likely effectiveness of the recommended sustainability policy
options for the company is that the sustainable policy options recommended to the
company will help in enhancing the sustainability approaches of the company. The
recommended sustainability policy options will also help in improving the brand image
and corporate image of the company. The sustainability policy options will also help in
addressing the needs and requirements of every stakeholder groups of the company. The

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sustainability policy options will help in enhancing the profitability and effectiveness of
the company.
Time frames- The time frame for implementing the sustainability policy options of the
company is 12 months.
Cost- The costs which are associated with implementing the sustainability policy options
of the company is estimated to be around $3.5 million. The cost of the implementing the
sustainability policy of the company regarding change in resource use is $1.5 million.
The cost of implementing the sustainability policy of the company regarding
implementation of Corporate Social Responsibility is $1.5 million. The cost of
implementing the sustainable policy of the company regarding promotion of gender
rights and equality is $.5 million.
Existing organizational policies- The existing organizational policies which are being
practiced in Woolworths are Equal Employment Opportunity, Workplace Health and
Safety, Equal Employment Opportunity and Workplace Diversity Practices.
Principles and practices of sustainability management relevant to the industry-As opined
by Meng and Shun-mei Wang (2015) the principles and practices of sustainability
management which are relevant to the industry are sourcing of sustainable raw materials,
adopting ethical business practices, complying to global reporting initiatives, adopting
sustainable production and operations procedures.
Industry best practices- The best practices which are observed in the industry is that
organizations sources sustainable raw materials from local manufacturers which helps in
benefitting the economy of the country and also improves the sustainability initiative of
the company.
Available tools and techniques of sustainability management-As opined by Jeffers et al.
(2014) the available tools and techniques which are available for sustainability
management for the company are risk assessment, life-cycle assessment, cost-benefit
analysis, environmental justice tools, sustainability impact assessment, ecosystem
services valuation and integrated assessment models. 1
Continuous improvement in resource efficiency- The sustainability policy options helps
in the continuous improvement in resource efficiency as the recommended sustainable
policy options helps in utilizing the least possible resources for the operations of the

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company and also ensures the minimal or no wastage of the resources of the company
and therefore it helps in the continuous improvement of the resource efficiency of the
company.
Part B
1. The policy will be implemented in all the subsidiary organizations which are part of the
Woolworths Group in Australia and New Zealand. The subsidiary organizations of the
Woolworth Groups in which the sustainability policy of the company will be
implemented are Woolworths Supermarket, Countdown, Big W, Caltex, BWS, Dan
Murphy’s, Cellarmasters, Langton’s, ALH group, Endeavour Drinks Group, Woolworths
Money. The implementation of the sustainability policy options across all the brands and
subsidiaries of Woolworth’s groups facilitate the effective integration of the sustainability
policy in the corporate culture of the company.
The policy approach which will be adopted by Woolworths group in context of adopting
sustainability approaches in the company is integrated approach which includes
environmental, economic and social aspects.
As stated by Forssell and Lankoski (2017) the environmental sustainability approach of
the company will help in maintaining populations, bio-diversity and overall functionality
over an extended time period. The environmental sustainability approach of the company
will help in avoiding un-necessary disturbances to the environment wherever possible
and in case of any such instances of environmental disturbances, it should be mitigated to
the highest possible extent.
The economic sustainability approach of the company would focus on creation of
economic values regarding any project or decision the company is taking. The economic
sustainability approach of the company will also aim to make decisions in the most
equitable and fiscally sound manner while considering other aspects of sustainability.
The social sustainability approach of the company will make sure to ensure that any
decision or project of the company helps in promoting the betterment of the society. The
social sustainability approach of the company will also help in ensuring that the future
generations of the society have the same or greater quality of life benefits as of the
current generation.

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The sustainability policy of Woolworths will meet and comply with the relevant
legislations and supports which supports the compliance of the company in
environmental performance and sustainability such as The Environment Protection and
Bio-diversity Conservation Act 1999.
The company’s policy to international and nation environmental standards, guidelines
and approaches are Global Reporting Initiative, Ecological footprint Accounting and
Greenhouse Challenge Plus.
2. The workplace sustainability policy of the company is as follows:
Woolworths recognizes that its operations can have a negative effect on the environment and
therefore the company is committed to find ways through which the company can reduce the
negative impact of its operation on the environment and also reduce the carbon footprint of the
company in the environment. It is the responsibility of the company and its stakeholders to:
 Recycle as much as waste materials as possible.
 Avoiding the use of papers wherever possible such s by sending invoice and quotes
through e-mail rather than paper.
 Recycling the equipment which are no longer necessary to the company.
 Keeping the energy usage of the company low in nature.
 Reducing waste of paper by printing both sides of the paper.
 Purchasing products which are made with recycled products.
 Purchasing products and equipment with the lowest possible environmental impact.
 Using lower impact transport facilities to commute within the premises of the company.
 Avoiding un-necessary travelling by making use of advanced technological advancement
such as video conferencing, telephone and e-mails.
 Utilizing non-renewable sources of energy in majority of the operations of the company.
 Sourcing products which are locally made or grown in nature in order to avoid
transportation costs and burning of transport fuel.
 Adopting effective operational procedures for production such as six sigma, lean
manufacturing etc.
 Reducing the amount of plastic use in the packaging process of the company.
 Avoiding the Genetically Modified ingredients in the products of the company.

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 Promoting indigenous representation in the workplace.
 Promoting diversity practices in building teams.
3.The systems and procedures in order to aid in the achievement of workplace sustainability are
six sigma, lean manufacturing and Just in Time.
The quality assurance system in place to achieve workplace sustainability is ISO 9000, as it will
help in improving the quality of the product and will also lead to reduction in mis-utilization of
resources and will also help in minimizing wastes.
A system for continuous improvement in resource efficiency for recording and improving data
which can be used by the company is process documentation as the main purpose of process
documentation is to learn lessons from the implementation experience and accordingly modify
the strategy and ultimately the policy or program of the company.
The implementation strategy for the workplace sustainability strategy is as follows:
 Preparing a written document which details all the policies and procedures which is going
to be implemented in the company. The written document will include information about
the purpose of the policies and the objectives for which the policies are developed. The
written document will provide a step by step instruction regarding implementation of the
policy in the most effective manner and will also contain information regarding the
assessment criteria in order to determine whether they are achieved or not.
 Holding meetings in the company with the staffs regarding the policies and procedures
which are going to be implemented in the company. The company will primarily organize
general staff meetings in order to provide the staffs with an overview of the policies.
Then the company will organize smaller meetings with each department of the company
in order to provide detailed instructions to the staffs of each department regarding how to
effectively apply the sustainability policy in their day to day operations and also
regarding their roles and responsibilities regarding the implementation of the policy.
 Explaining to the staffs of the company, the reasons for implementing the sustainability
policy and procedures in the company and also explain to the staffs the benefits of the
policy and procedures to the organization as a whole and to the specific departments and
units of the company. The company will also provide time to the employees of the