BSBTWK502 Manage Team Effectiveness: Short Questions - Apex Training

This assignment provides answers to short questions related to BSBTWK502 Manage Team Effectiveness, focusing on key aspects of team dynamics, cohesion, and communication within a workplace context, specifically at Apex Training Institute. The questions cover topics such as the GRPI model, team dynamics, consensus-building, workplace communication types, and strategies for resolving workplace issues like negotiation and mediation. The responses provided aim to demonstrate an understanding of these concepts and their practical application in fostering effective teamwork and conflict resolution, particularly within children’s education and care services.

BSBTWK502 Manage team
effectiveness
Apex Training Institute
Short Questions

Cover Page
For Office Use Only
Reference No.
Version 000
Student Name:
Student ID:
Phone Number:
Organisation Name:
Supervisor Name:
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INTRODUCTION
This is an assessment activity linked to an individual unit of competency and contributes to
the overall assessor judgement of competence.
BSBTWK502 Manage team effectiveness
Elements
1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate teamwork
4. Liaise with stakeholders
How students participate in assessment
You are required to read and follow the instructions below. Additional instructions may be
provided via Apex Learning Management System (LMS), the Student Handbook or other
supporting documentation.
Assessment conditions
Assessment responses must demonstrate a capable understanding and consistent application of
knowledge.
1. You MUST provide responses to all questions at a Satisfactory level
2. You MUST use the referenced learning materials to guide responses
3. You can complete the assessment in a classroom setting or self-study environment
Authenticity requirements
You must genuinely attempt to answer each question appropriately to demonstrate your
acquired knowledge. Intentionally or unintentionally presenting answers to assessment
questions that are another individuals’ work, or the work of a team as your own is considered
plagiarism and may result in exclusion from the unit. You should refer to the Student
Handbook for the Assessment Escalation and Plagiarism policies and procedures.
Assessment instructions

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You are required to read the instructions, the question and the referenced learning materials
to appropriately answer each question.
Attempting assessment tasks
You are required to answer the questions below via the Apex LMS. You are required to select
the correct answers to every question. Your assessment will typically be reviewed and
assessed by a qualified assessor within 7-14 days.
Assessment outcomes
The Early Childhood Education and Care training packages are vocational qualifications that
are competency based. For each assessment undertaken you will be assessed as Satisfactory
or Not Yet Satisfactory. If you are assessed as ‘Not Yet Satisfactory’ the assessor will provide
you with feedback regarding what needs to be re-attempted, and the resubmission process.
Reasonable adjustment
You can apply for reasonable adjustment to this assessment activity. Please contact
[e-mail] to request any reasonable adjustment.
Accessing, saving and/ or printing required readings
You are required to access learning materials throughout the assessment process. These
resources provide key information to help you provide appropriate responses to each
question.
You are directed to these learning materials via the list below and at the start of each
question. You may choose to save these files electronically or print them.
Student appeals
You have the right to appeal an unfavourable decision or finding during assessment. Refer to the
Student Handbook for the Appeals Against Assessment Grades Policy and Procedure.

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LEARNING MATERIALS AND REQUIRED READINGS
Students will require access to the following textbooks, readings and websites to
provide responses to the questions in this assessment.
Textbook reference
Kearns, K. (2021) The Business of Child Care, 5th ed., Cengage Learning
Australia, Melbourne.
Chapter 8, 9, 12
Readings
Early Childhood Australia. (2019) ECA Code of Ethics
http://www.earlychildhoodaustralia.org.au/wp-content/uploads/2019/08/ECA-COE-
Brochure-web-2019.pdf
ACECQA. (2020) National Quality Standard
https://www.acecqa.gov.au/nqf/national-quality-standard Blue Bay Early Learning Centre.
Philosophy
Blue Bay Early Learning Centre. Employee Performance Review Policy and Procedures
Blue Bay Early Learning Centre. Certificate III Trainee Job Description

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TEAM COHESION AND EFFECTIVENESS
This question requires you to demonstrate your knowledge of strategies that can support
team cohesion, participation and performance.
Question 1
Textbook reference
The Business of Child Care (5th edition) by Karen
Kearns Chapter 9 (p. 345)
Provide one example from your workplace of how the four components of the team
effectiveness model known as GRPI (Goals, Roles, Processes and Interpersonal
relationships) supports team cohesion, participation and performance.
a. Goals
b. Role clarification
(Thus, setting of the goals in the organization helps the employees to get focus in their work. There is
the clear direction for the team members for completion of their work which helps in increasing the
performance. It helps in achieving the objectives of the organization. To the completion of the work in
a team there is the equal participation of each member.)

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c. Processes and workflow
d. Interpersonal relationships
TEAM DYNAMICS
This question requires you to demonstrate your knowledge of the impact of group dynamics on
team performance.
Question 2
(There is the creation of the connection, trust and collaboration through the interpersonal relationship.
Providing the flexibility in the timing also helps them in getting touched with the organization.
Providing opportunity to participate in the activities to each member will help in engagement of the
employees in the organization. To the success of the organization there should be good relationship
with the members.)
(In the workflow there should be the clear level of coordination and authority level of workload. There
should be correct working of the procedures for completion of the work (Buljac-Samardzi, Doekhie
and van Wijngaarden, 2020). The process should include the good communication with the members,
solving of problem collaboratively, decision making effectively, dealing of conflict.)
(To achieve the goals and the objectives of the organization the work should be defined to each
member. Thus, understanding their role helps them in identifying their work and also helps in
understanding what others were working in the organization. Individual can obligate and opportunity
to contribute their ideas through ensuring of goals.)

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Textbook reference
The Business of Child Care (5th edition) by Karen
Kearns Chapter 9 (pp. 347-348)
In your own words explain the concept of team dynamics and impact of team dynamics on the
functioning of the team.
CONSENSUS
This question requires you to demonstrate your knowledge of strategies to gaining consensus.
Question 3
Textbook reference
The Business of Child Care (5th edition) by Karen
Kearns Chapter 9 (p.349)
a. What is the meaning of team consensus?
(Coming on to the agreement is defined as consensus. There will be the setting of the team in creating
of the consensus when there is no opposing of the member (Özcan and Koca, 2019). There is the
support of each member in the team for the acceptance of the proposal. Engaging and the inclusive of
each member is referred to as the effective consensus.)
(Team collaborative efforts, daily interactions, shared works come into play in the team dynamics.
There will be the more effective of the working as a team if there is the positive dynamics in the team.
The accomplishment of the goals chances is higher, generate more and better creative ideas. Thus, if
there is the poor dynamics it will lead in the reduction of the effectiveness of the team.)

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b. According to Cole (2016) what are the four factors that must be considered when
preparing for a discussion where consensus is being sought?
COMMUNICATION PROCESSES
This question requires you to demonstrate your knowledge of open communication processes.
Question 4
Textbook reference
The Business of Child Care (5th edition) by Karen
Kearns Chapter 12 (pp.457-458)
a. How is workplace communication defined by Samson, Donnet and Daft (2018)?
(To the discussion of the sought of the consensus there was consideration of four factors such as:
Encouraging and ensuring of participation of members.
Multi voting system introducing.
Prioritizing the pinpoint.
To the development of the solution there is the involvement of team.)
(The exchanging of the ideas and the information process is referred to as workplace communication.
To the definition of the workplace communication, it includes three concepts such as the information
sending system, exchange of information and the communication of the information between the
persons. There is the boost of satisfaction, morale of employees, productivity and the engagement of
the people. To the better cooperation and the collaboration of team, communication is considered as a
key. The organization, individual and the team get better results through the effective communication
in the workplace.)

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b. List the four types of communication that may be observed in a workplace.
c. E xplain t he fo ll o wi ng sta te me nt : ‘ In ch il d r en ’ s ed ucat io n a nd car e ser v ices, co mm u nicat io n
t en d s
t o b e d ec en t r a lised o r o p e n’ .
d. Explain why open communication is an effective strategy to use in children’s education and
care services.
(The four types of communication which were noticed at the workplace are Verbal communication,
Nonverbal communication, Visual communication and Written communication. The most and the
common in all of the four which were used in the organization re the verbal and the written
communication.)
(To the young people and the children there is the help in the sharing of the information through the
help of effective communication. In the education of the children and the care service the open
communication is considered as the effective strategy because using the strategy helps the individual
in easy understanding and learning of the concepts.)
(To the local schools and community there is the passing of the power and responsibilities in the term
of decentralization. To the practice and the policy there is the creation of own decision in many
aspects. To connect with the others the range of communication was used by the younger
children. It is important of using the common speak language to the supporting of the
connection with the children.)

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ISSUES RESOLUTION
These questions require you to demonstrate your knowledge of issues resolution strategies.
Question 5
a. List four qualities that must be present for teams to feel that they can act with a
degree of autonomy to resolve problems as they arise.
Textbook reference
The Business of Child Care (5th edition) by Karen Kearns Chapter 9 (pp. 360; 370)
(To the building of the true engagement of the employee autonomy is considered as the most essential
element. The four qualities which were presented in the team are:
 Understanding of the role
 Taking of accountability
 Flexible with others
 Positive attitude with others)