BSBTWK502 Manage Team Effectiveness: Team Cohesion and Stakeholder

This report addresses the critical aspects of managing team effectiveness within an organization, focusing on developing team cohesion, facilitating teamwork, and liaising with stakeholders. It details the modification of an Internet Use Policy, the application of communication skills in giving feedback, and the identification of issues such as difficulties in building trust online and integrating sales and marketing teams. Problem-solving skills are applied to address these issues, and strategies for encouraging team members to take responsibility are outlined. The report also covers adapting communication styles to build positive working relationships, modeling desired behaviors, and promoting collaboration through shared understanding of roles and responsibilities. Brainstorming techniques are employed to develop processes for addressing team concerns, and communication with line management and the team is documented through email correspondence. The report concludes with an analysis of stakeholder feedback and the implementation of improvements based on that feedback. Desklib provides this and many other solved assignments for students.

Student name:
Assessor:
Date:
Business this assessment
is based on:
Team this assessment is
based on:
Documentation reviewed
as preparation
Unit Code/Name:
BSBTWK502 Manage team effectiveness
RTO Address:
Level 1, 377 Lonsdale St, Melbourne, VIC 3000
Version Number:
V 1.0

Section 2: Develop and facilitate team cohesion
Complete this section after the meeting.
Policies and procedures
How did you develop/
modify the Internet Use
Policy?
A policy defines a clear plan of actions and rules that the
company has to follow (Ashcroft, Bigger and Coates, 2021).
The internet usage policy concerns the transmission and
transactions of data through internet. As the company is
promoting digitalisation this itself makes the company to
adopt the internet policy and to avoid all the confusions in
the workplace. The policy was developed by doing the
following things: conducting a review on the current policy,
distinguishing between employees and department,
gaining visibility of the network traffic, working hand in
hand with other departments, performing policy's test
exercise, considering possible loopholes, considering the
consequences, involving the legal team and finally
announcing the policy and maintaining flexibility.
Develop team cohesion
What were the
communication skills you
applied when giving
feedback?
What are the issues,
concerns, problems
highlighted?
How did you help team
members identify issues?
While giving feed feedback I first listened and then took time to
analyse the situation in order to come up with the best solutions
possible (Jiang, Zheng, and Lu, 2021). I adopted verbal
communication at the time of giving feedback
The issues were highlighted were: difficulty in building trust
online, closing the deals and problems arising in the sales and
marketing team integration.
The team members identified the issue when there was a lack of
understanding observed in the wrong targeting of markets which
was done by the marketing department. Due to the wrong
targeting the leads were not potential enough and were wasting
the time of the sales team. It also came to notice, that many
relationships with customers requires a personal touch and this
was becoming a main reason why difficulties were coming in
closing the deals and building trust online.
Unit Code/Name:
BSBTWK502 Manage team effectiveness
RTO Address:
Level 1, 377 Lonsdale St, Melbourne, VIC 3000
Version Number:
V 1.0
|4

How did you apply your
problem-solving skills?
How did you encouraging
team members to take
responsibility for team
activities?
I applied my problem solving skills by first: analysing the
factors which were contributing to the problem, second:
brainstorming and generating solutions, third: evaluating the
solutions, fourth: implementing the final plan and lastly fifth:
assessing the effectiveness of the solution (Tang, Vezzani, and
Eriksson, 2020).
I encouraged my team to effectively take responsibilities by
sharing a clear vision with them, assigning everyone clear but
interesting tasks and roles, rewarding the performances of every
individual in the team, pushing them towards social activities so
that they can connect more, developing an understanding
amongst the team members of how to deal with the problems as
they rise more and more and building team games to keep their
interest associated with the team (Sharma, 2019).
Facilitate teamwork
How did you adapt your
personal communication
style to build positive
working relationships?
Model desired behaviour
and practices
I have built positive relationships with the team by showing
them a willingness to listen to their problems every time and
anytime they come across an issue and then frame my words
into a valuable statement so that they can get a good solution or
support by me. It’s not just giving the solutions but here, I speak
from their perspective and needs, in order to make them feel a
sense of belonging.
Model desired practices and behaviour in the team comprise the
following (Wastling, Charnley and Moreno, 2018):
 Being consistent
 Meet the expectations to communicate
 Transparency practices
 Promoting integrity
 Showing commitment
Unit Code/Name:
BSBTWK502 Manage team effectiveness
RTO Address:
Level 1, 377 Lonsdale St, Melbourne, VIC 3000
Version Number:
V 1.0
|5

Promote collaboration
Encourage and foster
shared understanding of
purpose, roles and
responsibilities
The ways to foster and encourage shared understanding of
purposes, responsibilities and roles involve clarifying all the
responsibilities and roles, clarifying the objectives and goals,
letting the individuals use the best of their skills and cultivate
the team's thinking as a whole. Here in Worlducation, the roles,
purposes and responsibilities of every individual is to give in the
best of abilities to achieve the organisational goals by
maintaining a dignity and courtesy in the workplace.
Complete this section after the brainstorming session.
Develop aprocess for addressing
concerns.
What were your ideas?
Outline the process you
developed
To come out with the appropriate
approaches in context to the
concerns of the team is the core
responsibility of a team leader.
Here, my personal ideas of doing
the same included realising the
problem from its core and finding
the suitable solutions with the
team members as that way, the
team will come across the best
possible solutions which will also
make the members feel valued in
the place.
The process developed:
 Identifying the issues in the
team
 Understanding the interest of
everyone
 Listing the possible solutions
derived
 Finally, making a decision
What brainstorming and group
leadership techniques did you
use?
Here, various brainstorming and
leadership techniques are used in the
team, but one technique used in
brainstorming is the Verbal
Brainstorming, where the members
Unit Code/Name:
BSBTWK502 Manage team effectiveness
RTO Address:
Level 1, 377 Lonsdale St, Melbourne, VIC 3000
Version Number:
V 1.0
|6

express their idea together in the
meeting and at the time of an issue
(Ritter and Mostert, 2018). And in
leadership, techniques used are:
Participative, Laissez-faire and
Transformational (Jencius, 2020).
Attach:
Internet Usage Policy and procedures
Unit Code/Name:
BSBTWK502 Manage team effectiveness
RTO Address:
Level 1, 377 Lonsdale St, Melbourne, VIC 3000
Version Number:
V 1.0
|7

Section 3: Liaise with stakeholders
Communicating with line
management
You can use this space to plan
your ideas if you like but you
must include the emails as
attachments
Create your email to your line
manager. Include:
What were the issues?
What solutions are you
proposing?
Create an email to your team.
Include:
What was the decision line
management informed you of?
When will this change occur?
How will it affect the team?
Attach to your portfolio.
Issues identified: difficulty in closing
the deals, difficulty in building the
trust online and improper integration
of sales and marketing team
To work with a mutual understanding
with the marketing team and pay
frequent visit to the customers in
order to enhance the trust.
This change will occur after 1 month
of application.
The team will become more efficient
and confident in its working as they
will be getting potential leads.
Liaising with stakeholders
How can a manager establish open
communication processes with
stakeholders?
Ways to indulge in open
communication with the stakeholders
(Copp, and et.al., 2021):
 Involving the stakeholders in all
the internal matters
 Establishing communication
Unit Code/Name:
BSBTWK502 Manage team effectiveness
RTO Address:
Level 1, 377 Lonsdale St, Melbourne, VIC 3000
Version Number:
V 1.0
|8

What unresolved issues, concerns
and problems needs to be
communicated to stakeholders?
objectives
 Speaking their languages
 By do not disappearing from map
 Learning to listen
 Communicating through social
media. example: e-mails
 Being transparent
The stakeholders need to be
communicated with the accuracy and
transparency, as that is a key to
success of any organization. Here, the
efforts put in by the team and their
result should be communicated as
there is something which is coming in
the way of sales team. The team is
giving its best but the desired output
is not coming.
Applying feedback
What feedback did you receive
from the stakeholders?
How did you address their
concerns?
The feedback received from the
stakeholders is that the sales team is
doing a wonderful job and the results
are also good, but the issue which has
been addressed has some doing with
the proper lead generation. The leads
which are given to the team are not
potential enough to be converted into
sales and therefore, should be
changed and new leads should be
given for the purpose. The feedback
stated that marketing team will be
given a proper guide in order to target
the right markets so that it can be a
great help to the sales team and they
can achieve a desired outcome.
Unit Code/Name:
BSBTWK502 Manage team effectiveness
RTO Address:
Level 1, 377 Lonsdale St, Melbourne, VIC 3000
Version Number:
V 1.0
|9

Their concerns were addressed by
taking into account the improvements
stated by them. Their only concern
was to give a proper guidance to the
marketing team so that the company
can target on the right and potential
areas. The feedback was forwarded to
the management of marketing and the
improvements will be implanted as
soon as possible.
Attach: Presentation slides
Email to line manager
Email to team
Unit Code/Name:
BSBTWK502 Manage team effectiveness
RTO Address:
Level 1, 377 Lonsdale St, Melbourne, VIC 3000
Version Number:
V 1.0
|10

Ashcroft, K., Bigger, S. and Coates, D., 2021. Policy and Procedures. In Researching
into Equal Opportunities In Colleges and Universities (pp. 16-37).
Routledge.
Sharma, V.K., 2019. Team Working: From Theory to practice. In Targeting in Mental
Health Services (pp. 257-268). Routledge.
Jiang, J., Zheng, L. and Lu, C., 2021. A hierarchical model for interpersonal verbal
communication. Social Cognitive and Affective
Neuroscience. 16(12).pp.246-255.
Tang, T., Vezzani, V. and Eriksson, V., 2020. Developing critical thinking, collective
creativity skills and problem solving through playful design
jams. Thinking Skills and Creativity. 37. p.100696.
Wastling, T., Charnley, F. and Moreno, M., 2018. Design for circular behaviour:
Considering users in a circular economy. Sustainability. 10(6). p.1743.
Copp, G.H, and et.al., 2021. Speaking their language–development of a multilingual
decision-support tool for communicating invasive species risks to
decision makers and stakeholders. Environmental Modelling &
Software. 135. p.104900.
Ritter, S.M. and Mostert, N.M., 2018. How to facilitate a brainstorming session: The
effect of idea generation techniques and of group brainstorm after
individual brainstorm. Creative Industries Journal. 11(3). pp.263-277.
Jencius, M., 2020. Group Leadership Techniques. Group Development and Group
Leadership in Student Affairs. p.29.
Unit Code/Name:
BSBTWK502 Manage team effectiveness
RTO Address:
Level 1, 377 Lonsdale St, Melbourne, VIC 3000
Version Number:
V 1.0
|11