BSBTWK502 Manage Team Effectiveness: Mustang Sally Steakhouse Plan

This report presents a team performance plan for Mustang Sally Steakhouse, focusing on enhancing team effectiveness to achieve organizational and task objectives. It outlines the team's purpose, roles, responsibilities, expected outcomes, and key performance indicators (KPIs). Strategies for supporting team members, facilitating input into planning and decision-making, and promoting accountability are discussed. The report also includes a post-project review, evaluating team activities, addressing work performance problems, encouraging participation, and promoting collaboration. Communication processes with stakeholders and strategies for resolving issues are detailed, alongside an event plan with menu options, service details, entertainment, and budget considerations. The analysis emphasizes the importance of communication, rewards, KPIs, and feedback in improving team performance and stakeholder engagement, providing valuable insights into enhancing operational efficiency and customer satisfaction at Mustang Sally Steakhouse. Desklib provides access to similar past papers and solved assignments.

Manage Team
Effectiveness

INTRODUCTION
The team performance plan is crucial for a business as it allows the organization to
effectively identify specific problems related to a group and what are the desired levels of
improvement. It provides guidelines that enable a team to be effective and efficient in achieving
goals and objectives. Moreover, it allows a business to have s high-quality team that will allow
enhanced expansion of the business. In addition to this, it allows to determine the opportunity to
set the overall scene and plan by understanding the outputs of the project and its deliverables. It
helps in the understanding of how task are to be performed and what are the knowledge and
skills required to have an effective function team. The following report consist of team
performance plan for Mustang Sally Steakhouse along with a post project review report in order
to better understand the contribution of team performance relative to the business.
MAIN BODY
PART – A (Team performance plan)
Team Performance Plan
Team purpose, roles, and
responsibilities according to
organisational and task
objectives
The purpose of Mustang Sally Steakhouse team is to work
efficiently and provide highest level of satisfaction to customers.
It is the team’s responsibility to include collaboration,
cooperation and high-quality results when it comes to
customer’s satisfaction and overall service. Moreover, the team
has to be effective in its working to promote growth and
expansion of the business.
Expected outcomes The Mustang Sally Steakhouse team performance plan will
enable the team of the business to effectively identity the
desired performance levels and how they can be achieved. This
will result in the outcome of business expansion along with
increase in profitability. Moreover, it will provide assistance in
increased customer base as well.

Key performance indicators
(KPIs)
The team performance will provide the business with various
KPIs such as customer satisfaction, internal process quality,
employee satisfaction and financial performance index. These
will provide assistance to the Mustang Sally Steakhouse team to
measure their overall performance and make necessary
adjustments to their operation in order to achieve efficiency and
business growth.
Goals for work team The goals of Mustang Sally Steakhouse team will consist of
increasing daily and monthly net sales along with playing
emphasis on the goal of improving employee productivity.
Moreover, the goals of new revenue streams as well focusing on
the goal of improving customer satisfaction by determine
customer’s preferences. These team goals will help in achieving
the objective of expansion of Mustang Sally Steakhouse
business.
Strategies to support team
members in meeting
expected performance
outcomes
The communication strategy will be utilized in order to support
team members meet their expected outcomes. The
establishment of clear and transparent communication channel
will allow the manager and employees of Mustang Sally
Steakhouse to effective coordinate and exchange feedbacks
relative to their performance. This will improve productivity and
help in achieving goals in an optimal manner.

Strategies for facilitating
team member input into
planning, decision making
and operational aspects of
team tasks
The Mustang Sally Steakhouse management will have to
establish a committee that will consist of taking team members
input. This will provide assistance as they input will be utilized by
the management to develop plans and take crucial decisions for
the business as well as the members for the aspect of
operations.
Policies and procedures for
promoting team member
accountability for personal
work and team tasks
There will be clear and structure distributions of roles and
responsibility which will outline what is expected form the team
members. These policies and procedures will allow Mustang
Sally Steakhouse to elimination in confusion related to task and
improve productivity. Moreover, it will increase the
accountability of team members at an individual level.
Feedback to team members
on team effort and
contributions
The feedback will be collected through employment
engagement survey. This will allow the management of Mustang
Sally Steakhouse to better understand the teams and how they
are performing. Moreover, it will allow them to solve any issues
that the team members may be facing. This form of feedback
also provides assistance in building positive relations resulting in
increased productivity.
Processes for identifying
and addressing issues,
concerns and problems
identified by team
The team members will have regular team meetings which will
consist of topics related to their performance, issues they
encounter and what feedback they would like to give relative to
the business. This will allow the management of Mustang Sally

members Steakhouse to identify issues and concerns of the team.
Moreover, it will enable the management and team members to
come up with effective solution to enhance productivity.
PART – B (Post-Project Review Report)
Project Progress Report
Team activities The Team members of Mustang Sally Steakhouse were
encouraged to take part in activities by inviting their input
and suggestions on how to do thing in a more efficient and
effective way. Moreover, by listening to their answers and
implementing their given solutions.
Work performance problems
encountered
The work performance problems were encountered
through effective establishment of clear and transparent
communication channels between team members and the
management. The communication ensured all problems
related to the work performance of Mustang Sally
Steakhouse are identified and suitable resolution is
developed.
Strategies to encourage team
members to participate in and
to take responsibility for team
activities
The strategy of reward provided encouragement to team
members to participate in taking responsibilities relative to
their overall activities and tasks. This improved the
engagement of team members relative to task resulting in
enhanced productivity.

Strategies to support the team
in identifying and resolving
work performance problems
The strategy of periodic employee engagement survey was
utilized that provided assistance in supporting the team
members to identify and resolve work performance
problems. The surveys allowed for Mustang Sally Steakhouse
to better understate the issues and how they impact the
team members along with the business operations.
Ways to promote work team
collaboration through
individual behavior
The team work was encouraged through the strategy of
reward and promotion in order to increase the collaboration
relative to individual behaviour. These strategies improved
Mustang Sally Steakhouse overall collaboration and
contribution of team members.
Communication processes used
with relevant stakeholders
The stakeholders of Mustang Sally Steakhouse were
effectively communicated with through E-mails and
newsletters along with project summary report in order to
keep track of the performance progress. Moreover, periodic
meetings also kept stakeholders informed of necessary
operations.
Communication strategies to
communicate information from
line management to the team
The management of Mustang Sally Steakhouse had a direct
and structure hierarchically line of communication in order
to inform management about the overall performance of the
team members.

Procedures followed to
communicate and follow-up
unresolved issues, concerns
and problems raised by team
members with line
management
The overall procedure to communicate and follow-up
unresolved issues and concerns were direct through the
established committee. This allowed Mustang Sally
Steakhouse a smooth transaction of communication
between the management and team members.
Grievance machinery used to
address unresolved issues,
concerns and problems raised
by stakeholders
The grievance machinery provides identification and
acknowledging of dissatisfaction of customers along with
attaining facts related to team performance. Movers it
allowed for effective analysis and to follow-up with fairness
and appropriate procedural steps.
Events Coordinator for the Mustang Sally Steakhouse
 Five appetisers – Shrimp Cocktail, Potato skins, Calamari, Wedge Salad, French Onion
Soup.
 Three fish dishes – Grilled fish steak, Fish curry, Outback grill Fish.
 Five meat options including two different steak dishes – London broil. Beef
Wellington, Chateaubriand steak, Streak au povre, Pork tenderloin.
 Three pasta dishes – Four cheese pasta, Lasagna, Penne Ala,
 Three risottos – Arborio, Baldo, Carnaroli.
 Three curries – Rogan Josh, Steak Pasanda, Jalfrezi.
 one couscous dish – Brown couscous with vegetable
 Five pizza options – Neapolitan, Sicillian, Greek, St. Louis, California.
 Three salads – Wedge salad, Mesclum and mango salad, Spicy Watercress.
 Five desserts – Apple pie, Lemon Tart, Fudge, Chocolate Truffle, Almond ice cream.
Details regarding how guests will be served (buffet, table service, bar service, etc.)
The guest will be served in the interval of every 20 min in order to provide them time to
interact and enjoy their meals.
Entertainment for the event

The restaurant will hire a musical band in order to keep the guest entertained and have
a positive ambience in the restaurant.
Timing – lunch or dinner? Which day of the week?
The restaurant will function on the week end with the timing of 2:30 P.M for lunch
which and 8:30 for dinner.
How the event will be advertised and how guests will be invited
The event will be advertised through social media in order to attract large number of
customers in a shot amount of time with reduced cost as well.
The number of guests that will be allowed to attend
The maximum capacity of 300 will be allowed in order to not comprise on the quality of
service to the customers. This will allow the restaurant to provide the best experience to
the customers and enhance their level of satisfaction.
Details on how you will create a unique dining experience for all guests
The musical band will be able to provide with a positive ambience along with suitable
dim lighting with candles in order to enhance the experience of customers.
An estimate of the budget for the event
The estimate budget for the whole operation is estimated to be about 10 thousand
ponds including the band for the night.
CONCLUSION
From the above report it has been concluded that, team performance plan plays a crucial
role in enhancing the operations of a business. It allows for the development of an effective and
efficient team which is enables to provide customers with high-level of satisfaction. Moreover,
how communication and reward aspects play a vital role in encouraging team members to
corporate and increase their contribution towards business activities. In addition to this the

importance of KPIs and feed were also observed and how they positively impact the performance
of team members. Furthermore the post-project report provided valuable information on the
effectiveness of team performance plan and its impact on communication issues and resolutions
relative to the stakeholders. It also provides assistance in understating the overall activies that
helped team members to enhance their performance and improve their engagement with the
management in order to take part in decision making process.