BSBWOR404 Develop Work Priorities: A Practical Assessment

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BSBWOR404 DEVELOP WORK
PRIORITIES

Contents
Assessment task 1: Written Questions.............................................................................................3
Question 1....................................................................................................................................3
Question 2....................................................................................................................................4
Question 3....................................................................................................................................5
Question 4....................................................................................................................................7
Question 5....................................................................................................................................9
Question 6..................................................................................................................................10
Question 7..................................................................................................................................11
Question 8..................................................................................................................................12
Assessment Task 2: Project...........................................................................................................13
Part 1: Own assessment.............................................................................................................13
Part 2: Feedback from others.....................................................................................................15
Part 3: Review feedback and identify development opportunities............................................17
Assessment Task 3: Case Study....................................................................................................19
Schedule of work.......................................................................................................................19
Answer the following questions................................................................................................19
References......................................................................................................................................22

Assessment task 1: Written Questions
Question 1
a) Provide a detailed definition of ‘360-degree feedback'. Include in your answer two
sources of 360-degree feedback.
360-degree feedback is a process which enables to evaluate a person completely with the help of
superior, peers, and even customers sometimes (Brown, et. al., 2017). It is helpful to analyze a
person properly with consideration of their behavior, the attitude of work, performance and
qualification with skills. It is also known as the self-evaluation process where a single individual
provides views about oneself. The two major sources of 360-degree feedback include:
 Multi-rate feedback
 Multi-source feedback
b) Provide examples of times when you have both given and received feedback.
The feedback which was provided by me refers with leadership skill to my team leader. I have
used verbal communication technique with an informal process. This has helped him to
understand the feedback properly as we discuss his skills and aspects of work. Proper eye contact
and facial expression have notices which proclaim that he is interested to get feedback and work
on them. On the other hand, one of my colleagues has provided feedback to me and I have put
my efforts to understand their aspects as well. I have asked them about my behavior, my nature
of work. I feel very great about it as it enables me to improvise many of my areas which further
assist to ascertain effective outcome.
c) Explain some issues you might encounter when giving negative feedback or being on the
receiving end of negative feedback. How can this be done in a way that ensures the receiver
will respond in a non-defensive manner and take on board the feedback?
On some points, my team leader did not respond properly. This includes aggression on some
points and cuts out my sentence in a mid. Thus, I have to change the topic and put some sarcasm
on such points which assist to change the response of team leader.

Question 2
a) Explain what is meant by professional development. List three ways in which you can
undertake professional development.
Professional development refers to the process of improvement and enhancement of skills and
abilities of a person with definite training and education opportunities (Learning and
Development Centre, 2018). At the workplace, it is essential to work on the development of an
individual at a professional level so that company can ascertain more and more benefits in the
near future with such skilled individual. Following are the three ways which undertake in the
professional development process (Berry, 2018):
 One of a way is to develop a plan and draft goals and target
 The second way is to manage opportunities and evaluate career plans
 Third essential signifies monitoring and evaluation of performance
b) List three things you might do to determine your own professional development needs.
For each one, explain in the detail the steps you would take.
What you would do How you would do it
Identification of KSB (knowledge, skills, and
behavior) required for a particular job
This can get done with the help of assessment
of job role chosen. The next step is to develop
a plan which describes own skills and
knowledge required for a job.
Evaluation of current KSB Develop a personal development plan and
provide the rate to own skills. Along with this,
a survey is required to initiate so that person
current aspects identify properly.
Identification of gaps between actual and
required needs
For evaluation of a gap, required development
plan and current development plan is essential
to compare. With this, take views and opinion
of others as well so that some more skills and
gaps evaluate properly.

Question 3
List four items of business technology or applications you use to plan and schedule your
workload. For each one, explain how you use it and its features.
Technology/ Application Feature Use
Gantt chart  Horizontal bar
 Describe a responsible
person
 Start and end date
 Project milestones
 Relationship between
tasks
Gantt chart is useful to divide
the work among the team and
assign a responsible person for
a particular task. It is also
helpful to signify priority
activities. A schedule is
prepared with a start and end
date which clarify the
commencement and end date
of operation.
Work breakdown structure  Divide the work
 Describe the project
 Track progress
 Signify responsible
department for work
Work breakdown structure is
helpful to divide the work in a
team and signify one single
scope so that all people can
work assign work. It is helpful
to schedule work and divides
workload in a team.
PERT  Describe the network
of work
 Signify main events of
a project
 Reflect dependencies
of the task
Program evaluation and
review technique is helpful to
describe the main events of
the project. It is useful to
schedule work properly with
the related and dependent task.
Hence, it is one of the best
ways to manage the workload.
MS Excel  Spreadsheet
 Plan different activities
MS Excel is helpful and useful
to divide the work with the

in the grid cells
 Organization of data
 Statistical preparation
definition of starting and end
date in the spreadsheet. Along
with this, it is helpful to
organize information at one
place in a most innovative
manner.

Question 4
a) What is meant by the 5 Ds?
5D's are helpful aspects which enable to maintain a quality of work and get the things done in an
effective manner. The 5 D's include a various attribute which proclaims as follow:
 Do
 Diminish
 Delegate
 Defer
 Delete
5D's are helpful aspects which enable to overcome the psychological barrier and maintain
effective behavior. It is essential to work on 5D's so that management can define their priority of
work and ascertain maximum possible gains.
b) What is a Gantt chart? Research the Internet and provide two (2) examples along with
your answer to this question. Make sure the charts show the terminal and summary
elements and mark them accordingly.
Gantt chart is a bar chart which assists and support a project to design in a defined schedule. It is
helpful to describe the start and end date of a project so that all tasks incorporate on the right
time. Moreover, it is helpful to describe the relationship between two tasks and define milestone
of every project. The two examples of Gantt chart presented as follow:
(Figure 1: Project Manager, 2018)

(Sources: Project Manager, 2018)
(Figure 2: WHAT IS A GANTT CHART? 2018)
(Sources: WHAT IS A GANTT CHART? 2018)

Question 5
What techniques do you use to prepare your own work plans? How do you ensure that you
have considered all the work that needs to be done and that you have prioritized
appropriately?
For own work plans, Gantt chart is the best method. It enables in deciding the start and end date
with different project duration. With the help of professional and personal development plans
and survey (with the opinion of others) and anticipation of information, it gets to ensure that all
work considered properly. Along with this, it has helped to prioritize the task properly so that
they get accomplish properly.

Question 6
How can you identify your learning needs in regards to your work role?
For evaluation of learning needs, the personal and professional development plan is required. It
has helped to understand the learning needs of the future for the suitable job role. Along with
this, the opinion of team leaders, colleagues, and family is also helpful to manage learning needs.
PERT is also helpful to assess own learning needs with effective evaluation tool and technique in
regards to work role.

Question 7
Write a short ‘report’ (between two and four paragraphs) about how you would nurture a
client relationship.
Client relationship or customer relationship is an essential task of a business which facilitates
them to draw growth in future. For managing more rewarding and stronger client relationship,
trust is essential. For nurturing a customer, it is essential to provide appropriate attention to them.
Along with this, it is essential to engage oneself with the client to ascertain the best feedback for
further growth and development.
Along with this, the company and a professional needs to facilitate a trust with the customer and
on a customer by effective communication process. Along with this, provide the goods as per
promise which motivates loyal customer and support in nurturing the customer relationship.
Maintain consistency in products and services so that customer feels superior and reach to a
company on a timely basis.
A perfect relationship with customers can become possible with a proper focus on quality (8
ways to successfully nurture your client relationships, 2018). It is essential to remain attentive
and maintain quality in a range of products and services. This is another major pillar for
nurturing customer relationship for a longer duration.