Self-Assessment Report: BSBWOR501 Assessment Task 4 - J&S Learningwork

This document presents a Self-Assessment Report based on Assessment Task 4 of the BSBWOR501 course. It is a template designed to help students evaluate their skills and knowledge in two units of competency: 'Plan and establish compliance management systems' and 'Manage customer engagement operational costs.' The report includes tables where the student rates their proficiency on a scale of 1 to 5 for each element and performance criterion of the units. The student also provides brief comments to justify their self-assessment ratings. The report is a supporting resource for the assessment and is part of J&S Learningwork 2017.

This document is Self-AssessmentReport Template.
It is part of the supporting assessment resources for Assessment Task 4 of BSBWOR501.
Self-Assessment Report
Complete the self-assessment table for two units of competency. List the elements and performance criteria of the unit only.
Use the following scale to rate your self-assessment of each
1 I have no skills and knowledge in this area
2 I have some skills and knowledge in this area
3 I have sound skills and knowledge in this area but further development and experience would be valuable
4 I am fully competent in this area
5 I have strengths in this area and I can provide coaching and mentoring to others to develop their skills and knowledge
Unit of competency: Plan and establish compliance management systems
Elements Performance criteria Self-assessment Provide brief comments as to how you
determined your assessment ranking
1 2 3 4 5
Determining appropriate
compliance
requirements
The interpretation of information on existing
compliance requirements 3 I have selected this rating because I feel that I
require improvement in this field.
Recognizing
appropriate
compliance
program
Analyzing every applicable area of
compliance that help to determine available
alternatives for compliance
4
I have selected this rating because I think that I
have exceeded the knowledge regarding
determining available alternatives for
compliance
Requisite
Compliance
system
 Determining the proposed
compliance system
 Recognizing training requirements to
carry out operations of a compliance
program
2
I have selected this rating because I am still
not very confident while determining the
proposed compliance system
© J&S Learningwork 2017

This document is Self-AssessmentReport Template.
It is part of the supporting assessment resources for Assessment Task 4 of BSBWOR501.
Establishment of a
proposed
compliance
program
 The establishment of elements that
deals with compliance program
 Carrying out periodic reviews of the
compliance program
2
I have selected this rating because I am
still not very confident about
establishment of elements that deals
with compliance program
© J&S Learningwork 2017

This document is Self-AssessmentReport Template.
It is part of the supporting assessment resources for Assessment Task 4 of BSBWOR501.
Unit of competency: Manage customer engagement operational costs
Elements Performance criteria Self-assessment Provide brief comments as to how you
determined your assessment ranking
1 2 3 4 5
Computing costs Recognizing the cost generating
engagement centre transactions 2
I have selected this rating because I witness
problems while recognizing the cost
generating engagement centre
transactions
Preparing Budget
 Recognizing anticipated operating
costs
 Preparing high, low as well as
anticipated budgets that are
justifiable
3 I have selected this rating because I feel that I
require improvement in this field.
Observing budget
performance
Correlating statistical engagement
performance to budget estimates 4
I have selected this rating because I think that I
have exceeded the knowledge regarding
correlating statistical engagement
performance to budget estimates
Controlling financial
operations
Recognizing differences in engagement
centre performance that leads to threats to
financial performance
2
I have selected this rating because I witness
problems while recognizing differences in
engagement centre performance that
leads to threats to financial performance
Presenting the budget
as well as justifying it
Delivering a competent presentation of
customer engagement centre budget 4
I have selected this rating because I think that I
have exceeded the knowledge regarding
delivering a competent presentation of
customer engagement centre budget
© J&S Learningwork 2017