BSBWOR501: Report on Managing Personal Work Priorities and Development

This report analyzes the management of personal work priorities and professional development, focusing on the application of these principles within a simulated work environment at Star Sydney. The report begins with a review of the job description and organizational business plans, goals, policies, and procedures. Based on this, it establishes personal and team goals, develops Key Performance Indicators (KPIs) to measure performance, and prioritizes activities to advance work goals. Two work plans are then developed to achieve prioritized goals, followed by a journal entry discussing how to serve as a positive role model, maintain work-life balance, manage stress, and maintain health. The report references academic literature to support its analysis and concludes with a summary of findings and recommendations. This report showcases the student's ability to apply organizational and leadership concepts to real-world scenarios, demonstrating how effective work management strategies can lead to improved outcomes and professional growth.

MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
BSBWOR501 Manage personal work priorities and professional development
Assessment Task 1
Student Name:
Student ID:
University Name:
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MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
Contents
Introduction.................................................................................................................................................2
1. Review your job description and your organization’s business plans, business goals, policies and
procedures...............................................................................................................................................3
2. Based on your job description (and following your organisation’s business plans, goals, and
applicable policies and procedures), establish four to five goals (including both personal and team
goals).......................................................................................................................................................4
3. Develop KPIs to measure performance related to work goals.............................................................4
4. Consider a range of activities to advance work goals. Prioritise possible activities. Choose two work
goals to develop work plans for...............................................................................................................5
5. Referring to the template provided in Appendix 1 as an example, use Microsoft Word to develop two
work plans to achieve the two goals you have prioritized........................................................................7
6. In your journal, describe:.....................................................................................................................9
a. How you will ensure you serve as a positive role model through work planning and organisation.
Give examples. Describe how your work plans serve as examples to follow in your workplace.............9
b. How you will maintain appropriate work–life balance, manage stress and maintain health............9
7. Specifications..........................................................................................................................................9
Conclusion...................................................................................................................................................9
References.................................................................................................................................................10
Appendix...................................................................................................................................................11
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MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
Introduction
The key purpose of this report focuses on describing the performance outcomes, requisite skills
and knowledge for managing own performance and professional development besides
emphasizing on to set and met priorities, evaluate information and using different strategies for
developing further proficiency. To study revolves around managers focusing on their need of
being organized, systematic and skilled for managing the others work effectively.
1. Review your job description and your organization’s business plans, business goals,
policies and procedures.
It is assumed that I work in the Event Centre at Star Sydney as Assistant Manager.
Job Description
Positioned as an Assistant Manager in the Event Centre manage staffs, providing leadership and
supporting the team members are what my primary responsibilities besides the management of
operational and administrative functions for ensuring efficient delivery of various events with
exceptional customer service and quality. Additionally, looking after the venue setting
communication and maintain timelines and event priorities, clients, suppliers and other
stakeholders relationships on also part of the responsibility.
The Star Sydney has announced many development plans for transforming the harbour side
property over next five years, with currently investing $130 million in refurbishing Astral Tower
& Residences besides proposing development plans for the Event Centre and adding a new hotel
tower. According to Shen, Cotton & Kram (2015), making profits like any other business is the
business goal of Star Sydney by fulfilling the entertainment needs of its customers and the
principles of corporate governance are strongly supported by its policies and given the highly
regulated environment it operates into, is committed to maintain the standards within the Group
besides ensuring sustainable businesses. For meeting the best practices and company needs, the
policies (compliance policy, minimum shareholding policy, diversity and inclusion policy,
securities trading policy, privacy policy, environment management policy and whistleblower
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MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
policy) are annually reviewed. According to Theodore (2014), the Group’s support procedures
and plans are helpful in fostering increased vertical alignment and horizontal integration and
coordination across all departments contributing into setting the personal and team goals required
to attain improved outcomes through an effective and efficient business planning process.
2. Based on your job description (and following your organisation’s business plans, goals,
and applicable policies and procedures), establish four to five goals (including both
personal and team goals).
Personal and Team Goals
Goal 1 Getting promoted to General Manager
Goal 2 Increasing the Event Centre’s revenues
Goal 3 Creating best working culture for staffs in the workplace
Goal 4 Seek opportunities of advertising the Event Centre
According to Lasker, (2016), for personal and teams success goal are critical in making both
responsible for achieving certain organizational outcomes. Setting goals helps in deciding where
the team wants to go and what is needed to be done for getting there. Working with teams in
designing definite and challenging goals literally helps them in achieving high performance
levels. Goal-setting is important for clear direction and the assessment of organizations progress
and are established for increasing the performance of employees and tying them to company’s
overall strategy. The goals, according to Postuła & Majczyk (2018) are established by
considering what is wanted to achieve and committing to it by setting SMART goals (specific,
measureable, attainable, relevant and time-bound) for keeping both self and team motivated.
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MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
3. Develop KPIs to measure performance related to work goals.
According to Ishaq Bhatti, Awan & Razaq (2014), KPIs are used for measuring organisations
progress and performance towards the attainment achievement of their business goals and
objectives. Most KPIs fall in improving revenues, reducing costs, improving process cycle-time
and increasing customer satisfaction. For measuring the business process of Star Sydney, the
KPIs are:
 Processes percent where windup falls in +/- 5% of the approximated completion
 Process long-overdue time on average
 Percent of overdue processes
 Process age on average
 Percent of processes where actual number of resources allocated is lesser than estimated
 Sum of costs of quelled/ interrupted active processes
 Task completing time on average
 Sum total of time variance ( in days) against planned schedule of projects running
KPI, according to Sangwa & Sangwan (2018), is a quantifiable metric reflecting personal or
team’s achievement of assigned goals. Star Sydney, being a service industry for measuring the
goal-related performance will look more to KPIs measuring specified performance areas like
Mean Time to Repair, First-Time Fix Rates, customer satisfaction index etc., which are critical in
organization’s success. To maintain performance under varying conditions and contingencies,
according to Qadeer, Ahmad, Hameed & Mahmood (2016), measurable targets will be set taking
considering varying work conditions for example, at home and office, a manual journal will be
maintained besides observing the areas of problems, taking part in a task. The effect of personal
strengths like good communication and social skills will be capitalized in taking feedbacks from
colleagues and manager while that of the weaknesses like poor time management will be
minimized by creating a daily schedule and staying committed to it.
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MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
4. Consider a range of activities to advance work goals. Prioritise possible activities. Choose
two work goals to develop work plans for.
Work Goals Prioritized Activities
Goal 1 Expanding professional knowledge and
training
Getting enrolled into different
courses (e.g. knowledge
management, negotiation Skills
professional and services
marketing), attend workshops and
training programs
Goal 2 Strengthening professional relations
Leading others professionally,
asking opinions
(superiors/subordinates), taking
blame for failures
Goal 3 Improving presentation skills
Research the audience, structuring
the presentation, practice,
improving verbal delivery
Goal 4 Gaining new experiences
Volunteering for special programs
at work, exploring the current
field, talking to people never
spoken earlier, learning from
mistakes
Prioritize the Goal
Goal Rank
Goal 1 2
Goal 2 3
Goal 3 1
Goal 4 4
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MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
Work Plan
Goals Person Responsible Phase Time Period
1 Self In progress 2 months
3 Self In progress 1 month
According to Tong & Razniak (2017) for prioritising the activities advancing work goals first of
all a to-do list was prepared followed by establishing the durations (due dates). Once this was
done the consequences were considered for identifying the activities that are of higher
importance. After this the to-do list was reassessed for keeping up with my changing priorities.
For achieving the goals I will need to manage the competing demands and for doing so I plan to
maintain a diary or daily planner of what is needed to done every day, which will be checked
numerous times throughout the day and will be marked of once it is attained. On day end the
time plan for the next day will be worked out. This process will be repeated till all goals are
achieved.
5. Referring to the template provided in Appendix 1 as an example, use Microsoft Word to
develop two work plans to achieve the two goals you have prioritized.
Work plan 1
Work activity Description Goal/s KPIs
Timefram
e
Person
responsible
Research the
audience,
structuring the
presentation,
practice,
improving verbal
delivery
Presentation
skills needed
to improve
for building
robust
customer
relations
Improve
presentatio
n skills
How well the objective,
audience and message is
known
How well the presentation is
planned, prepared and
performed
How intuition,
improvisation and
1 month Self
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MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
innovation are used
Work plan 2
Work activity Description Goal/s KPIs
Timefram
e
Person
responsible
Getting enrolled
into different
courses (e.g.
knowledge
management,
negotiation Skills
professional and
services
marketing), attend
workshops and
training programs
Professional
development
is important
for improving
efficiency,
reenergizing
the staffs,
building
confidence
and
creditability
and easing
succession
planning
Expand
professional
knowledge
and training
Are the learned
competencies
(knowledge) been
demonstrated?
How it contributed to
business outcomes?
2 months Self
According to Gyanchandani (2017), the process of developing plans to manage the work
priorities revolved around stepping back for looking at the bigger picture in terms of the purpose
of my position and accordingly what the priorities should be followed by establishing and
categorizing them by urgency and relevance for deciding which needs immediate attention. After
this time was allocated and daily routine was planned. To manage time efficiently I have used
this plan for giving directions and motivation to achieve the goals.
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MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
6. In your journal, describe:
a. How you will ensure you serve as a positive role model through work planning and
organisation. Give examples. Describe how your work plans serve as examples to
follow in your workplace.
According to Leahy, Wegmann & Nolen (2016) to serve as a positive role model through work
planning and organization I will ensure that my subordinates often get chances to see me how a
daily planner or diary is maintained for noting down the every bigger or smaller work and then
prioritized based on urgency and importance. For example, executives working under me value
my ability of working everything by planning for organized flow of works and keep clam even
under pressures. My work plan motivates the subordinates in preparing then same to be
organized.
b. How you will maintain appropriate work–life balance, manage stress and maintain
health.
According to Koubova & Buchko (2013) for balancing work-life, managing stress and
maintaining health I will prioritise my time having a to-do list with 20 tasks that will be
prioritized based on urgency and importance followed by structuring the day around them. Short
breaks will be taken for managing stress besides turning to exercise and getting enough sleep
while to maintain health, I will eat healthy and nutritious food.
7. Specifications
Refer to Appendix below
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MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
Conclusion
From the study it can be concluded that by managing personal work priorities and professional
development, employees can determine ways of balancing the competing demands of work and
life.
References
Gyanchandani, R. (2017). A qualitative study on work-life balance of software
professionals. IUP Journal of Organizational Behaviour, 16(4), 53-67. Retrieved from
https://search.proquest.com/docview/1980481612?accountid=30552 [Accessed on 5 Nov.
2018]
Ishaq Bhatti, M., Awan, H. M., & Razaq, Z. (2014). The key performance indicators (KPIs) and
their impact on overall organizational performance. Quality and Quantity, 48(6), 3127-
3143. Retrieved from http://dx.doi.org/10.1007/s11135-013-9945-y [Accessed on 5 Nov.
2018]
Koubova, V., & Buchko, A. A. (2013). Life-work balance. Management Research Review, 36(7),
700-719. Retrieved from http://dx.doi.org/10.1108/MRR-05-2012-0115 [Accessed on 5
Nov. 2018]
Lasker, J. N. (2016). Global health volunteering; understanding organizational goals.
Voluntas, 27(2), 574-594. Retrieved from http://dx.doi.org/10.1007/s11266-015-9661-4
[Accessed on 5 Nov. 2018]
Leahy, S. K., PhD., Wegmann, S., M.P.A., & Nolen, Lexi,M.P.H., PhD. (2016). Through the
looking glass: Foundation evaluation and learning and the quest for strategic
learning. The Foundation Review, 8(5), 23-37. Retrieved from
http://dx.doi.org/10.9707/1944-5660.1339 [Accessed on 5 Nov. 2018]
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MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
Postuła, A., & Majczyk, J. (2018). Managers and leaders in need of entrepreneurial
competences. Entrepreneurial Business and Economics Review, 6(1), 91-103. Retrieved
from http://dx.doi.org/10.15678/EBER.2018.060105 [Accessed on 5 Nov. 2018]
Qadeer, F., Ahmad, A., Hameed, I., & Mahmood, S. (2016). Linking passion to organizational
citizenship behaviour and employee performance: The mediating role of work
engagement. Pakistan Journal of Commerce and Social Sciences, 10(2), 316-334.
Retrieved from https://search.proquest.com/docview/1833035521?accountid=30552
[Accessed on 5 Nov. 2018]
Sangwa, N. R., & Sangwan, K. S. (2018). Development of an integrated performance
measurement framework for lean organizations. Journal of Manufacturing Technology
Management, 29(1), 41-84. Retrieved from
https://search.proquest.com/docview/1981713744?accountid=30552 [Accessed on 5 Nov.
2018]
Shen, Y., Cotton, R. D., & Kram, K. E. (2015). Assembling your personal board of
advisors. MIT Sloan Management Review, 56(3), 81-90. Retrieved from
https://search.proquest.com/docview/1670981920?accountid=30552 [Accessed on 5 Nov.
2018]
Theodore, J. (2014). The importance of imbedding the concept of continuous development in the
formulation of global strategies. International Journal of Management & Information
Systems, 18(2), 109. Retrieved from https://search.proquest.com/docview/1516952897?
accountid=30552 [Accessed on 5 Nov. 2018]
Tong, W., & Razniak, A. (2017). Building professional capital within a 21st century learning
framework. Journal of Professional Capital and Community, 2(1), 36-49. Retrieved from
http://dx.doi.org/10.1108/JPCC-06-2016-0018 [Accessed on 5 Nov. 2018]
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MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
Appendix
Work plan 1
Work activity Description Goal/s KPIs
Timefram
e
Person
responsible
Research the
audience,
structuring the
presentation,
practice,
improving verbal
delivery
Presentation
skills needed
to improve
for building
robust
customer
relations
Improve
presentatio
n skills
How well the objective,
audience and message is
known
How well the presentation is
planned, prepared and
performed
How intuition,
improvisation and
innovation are used
1 month Self
Work plan 2
12
Job Description Assistant Manager
Positioned as an Assistant Manager in the Event Centre manage staffs, providing
leadership and supporting the team members are what my primary responsibilities
besides the management of operational and administrative functions for ensuring
efficient delivery of various events with exceptional customer service and quality.
Additionally, looking after the venue setting communication and maintain timelines
and event priorities, clients, suppliers and other stakeholders relationships on also part
of the responsibility.

MANANGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
Work activity Description Goal/s KPIs
Timefram
e
Person
responsible
Getting enrolled
into different
courses (e.g.
knowledge
management,
negotiation Skills
professional and
services
marketing), attend
workshops and
training programs
Professional
development
is important
for improving
efficiency,
reenergizing
the staffs,
building
confidence
and
creditability
and easing
succession
planning
Expand
professional
knowledge
and training
Are the learned
competencies
(knowledge) been
demonstrated?
How it contributed to
business outcomes?
2 months Self
13