BSBWOR501 Manage Personal Work Priorities & Development Solution

This student's assessment for BSBWOR501, 'Manage Personal Work Priorities and Professional Development,' addresses key aspects of workplace performance and personal growth. The assignment includes identifying attributes and behaviors that make a positive role model, defining core values and a personal mission statement, outlining a future vision, and setting SMARTT goals. It also involves measuring progress towards these goals using KPIs and MOS, aligning personal goals with organizational plans, and understanding one's role within an organization and its contribution to broader objectives. The student reflects on their role in a finance department, emphasizing the importance of accurate accounting, financial analysis, and contribution to organizational goals through effective financial management and cost control techniques.

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BSBMGT517- Student Assessment
BSBWOR501Manage personal work priorities & professional development
Student
name:
Bikramjit Singh
Student
number:
FL170561
Declaration:
I declare that:
© This assessment is my own original work, except where I have
Appropriately cited the original source.
© This assessment has not previously been submitted in this or any
other subject. For the purposes of grading, I give Frontier Education
the permission to authenticate the assessment, including
communicating a copy of this submission to a checking service (which
may retain a copy of the assessment on its database for future
plagiarism checking).
Yes, This assessment is my own work
Yes, I have retained a copy for my records
Signature: Date:
09/12/17
An electronic signature is any method which applies a “signature” to an electronic message. This may range
from the typed name of the sender to an image of the handwritten signature of the sender.
Assessor use:
Attempt Competent Not Yet
Competent Date
Initial X 11/1/18
Final / /
Assessor name: Merrilee Taylor
1 | PageName: BSBWOR501 - Assessment Version:1.0 LastReviewed: November 2016

Assessor Signature M Taylor
Date: 3/1/18
————————————————————————✂——————————-
—————————————
Submission Record Student Copy:
BSBWOR501 – Manage personal work priorities and professional development
Student Name Bikramjit Singh
Student I.D FL170561 Date: 09/12/17
Frontier Education Representative Name: Merrilee Taylor
Frontier Education Representative
Signature:
M Taylor Date: 3/1/18
Notes to Students:
Student Assessment
You are required to complete each task in the student assessment and return it to your
Trainer/Assessor by the due date.
 Please ensure you complete the front cover sheet prior to submission.
You are required to:
 Read through and follow all the instructions provided
 Ensure that you tick, sign and date the student declaration
 Submit your assessment to your Trainer or directly to the Student Learning
Management System (LMS
ASSESSMENT 1 – SHORT ANSWER
INSTRUCTIONS
Read each question carefully. Ensure you have provided all required information.
On completion, submit your assessment to your assessor via the LMS.
You are to answer all questions.
1. Describe the attributes you possess and behaviours you demonstrate which make
you a positive role model in the workplace.
© I am always try talk to others and pay my best attention to work which always attain
Attention of my manger and other my colleges.
©I was honest regarding my work and punctual in respect to completing my work assigned to
Me of work place.
© I play a role of versatile employee like team leader , consultant, receptionist to best of my
Knowledge
© In Case of Absent of any authority level person i used to represent his responsibility and power
of his authority.
© I play a role of versatile employee like team leader , consultant, receptionist to best of my
Knowledge
© Complete Knowledge of company/firm policies helps me to perform better as much as
Policies in favour of organisation. Which leads to additional benefits to my colleges like
1. Business is running in correct path,
2. Assist with performance assessment.
3. Enable Staff to resolve Problems quickly regarding policies issues.
© Exact Following of code of conduct makes a person a role model for others and motivate
Other to follow code of conduct to get success in carrier i.e
1. Use of drugs and alcohol
2. Employee Dress Code

3. Use of social media
4. Workplace bullying
5. Workplace health and safety
6. Sexual harassment
7. Fraud ,theft, bribery etc
8. Privacy policies
9. Use of company owned property
10. Intellectual property
© Best use of customer Services procedure like
1.Ackowleging And greeting Customers
2.Checking Availability
3.Emppwerment of different level of personnel
4.Booking And cancellation
5.Deliveries
6.Payment
7Complaints And Resolved
8.Communication
9.Feedback
10.Suggestions
© Strict Follow of Company SOP i.e. Standard operation procedure Every Company to follow to
SOP which documented either manually and electronically.
SOP clarify detail procedure of doing work regarding operation to maintain quality of works.
SOP can help reduce error, variation and waste.
SOP is detail of operation for quality control.
SOP foundation for training.
Well designed SOP explained visually with flowchart and diagram to help employee to do
their jobs
.
©I I Also play a role of monitor which comprises following responsibilities
. Keeping information safe and uptodate
. collecting information by scanning the environment
. Researching and reading from variety of sources
. liaising with outside contacts and employee at all levels with in the organisation
© Spokesperson
. Sharing the product to launch and launched products
. Progress of product
. Resolves the disputes between their employee
. Making statements to media
. Making speech and presenting company ideas and achievements
© Figurehead
. Symbolic Leader
. Representing company in social events
. Signing contracts
. Hosting Events
© Strict Follow of Company SOP i.e. Standard operation procedure Every Company to follow to
SOP which documented either manually and electronically.
SOP clarify detail procedure of doing work regarding operation to maintain quality of works.
SOP can help reduce error, variation and waste.
SOP is detail of operation for quality control.
SOP foundation for training.
Well designed SOP explained visually with flowchart and diagram to help employee to do
their jobs
.
© Complete Knowledge of company/firm policies helps me to perform better as much as
Policies in favour of organisation. Which leads to additional benefits to my colleges like
1. Business is running in correct path,
2. Assist with performance assessment.
Enable Staff to resolve Problems quickly regarding policies issues
SatisfactoryX Unsatisfactory ☐
2. List your five core values.

Ans. Organisation Core values are a frameworks for the ways a business is doing things . they are the
Principal or standard at the centre of organisation structure .
1. Self improvements
2. Integrity
3. Idealism
4. Honesty
5. Self respect
Satisfactory X Unsatisfactory ☐
3. Write a one-sentence mission statement for yourself.
To exploit my gifts of intelligence, charisma, and serial optimism to cultivate the
self-worth and net-worth of all human being around the world.
Satisfactory X Unsatisfactory ☐
4. In our introductory class, you reflected on your vision for the future. Ideally, where do
you see yourself in five or ten years’ time personally and professionally? Briefly
describe your inspirational future vision which aligns with your core values and
mission. Alternatively, hand your drawings, collage or recording in to your trainer.
In the next 5 years, I personally want to improve myself professionally and personally both. In future, I would
improve my interpersonal skills of positively accepting the changes happening in the organization so that I can work
accordingly. Talking about professionalism, in the coming five or ten years, I would see myself on a high profile
designation with a great salary package. I would also make myself more honest and integrate with the people
working in the business. Making self-improvements such as being more optimistic, maintaining a high level of self-
respect as well as respecting others, become more trustworthy and properly interacting with the management and
high level corporates. I expect all these changes to occur in next five years, as it will develop my professional skills
and I will be able to deal with the customers more effectively and efficiently. On a whole, I would have an enhanced
professional personality.
As far as personal aspect is concerned, I would become a good human being living a healthy and quality life. I
would improve as a person, following the correct path which lead me to a great professional and personal life
balance.
Satisfactory ☐ Unsatisfactory X
5. List three personal or professional SMARTT goals you’re currently working towards.
Ensure at least one of these goals fits within an organisational structure (even if it’s a
club, team, community group, etc., rather than a workplace).
1. Increase customer Satisfaction Score to 90% this year.This is a great SMART goal. It is aligned
with your initial goal of providing good customer service while providing a specific, measurable
outcome that is attainable and relevant to the goals of your company.
It also sets a target date to keep you motivated and help measure progress.
.
2. Increase customer base by 10% this year. This better only where you have strong base and
Scope of huge proposed member is available
3. To put the step into social welfare by the end of this year specially in rural areas

Like providing primary medically facility to human being
Satisfactory X Unsatisfactory ☐
6. State how you’re measuring progress towards the goals in Q5 to ensure you’re
maintaining personal performance.
Provide evidence (graph, spreadsheet, drawing, etc.) of how you’re tracking each goal in
a visible, tangible way. Make sure your response shows that you understand KPIs and
MOS and how you can monitor them.
Through key performance indicator we can evaluate our personal performance whether we in the
way to achieve our smart goal or I have achieved the goals
Like to calculate overall satisfaction level continuously calculate club member satisfaction rate for at
least three months
2. calculate growth rate of new member per month
3.Calculate contribution made in rural areas and ask them their basic needs and compare them
with bench mark
Satisfactory X Unsatisfactory ☐
7. Choose one of your goals from Q5. Describe how it reflects the organisation’s plans and
your own responsibilities/accountabilities within the organisation.
Customer satisfaction is that one of the SMART goal, which every organization and its employees wants to
achieve. Organization make plans with the purpose of achieving growth and success in the business, which is
generally stimulated by providing best quality services and satisfying the customers to the high extent. This
goal or objective clearly reflects the strategies followed by the organization and in order to keep the level of
satisfaction high, certain plans are made. They include designing of surveying programs, communicating
with the customers about the changes made so as to directly know about their needs and incorporating the
goal through a mission statement. As far as my responsibilities and accountabilities are concerned, I will give
my best to implement the plans made and carried out the procedures as required. Keeping in mind the goal
of customer satisfaction, it is my responsibility to deliver best quality in my work. As an employee, I will
interact with the customers face to face and give them the surety that they will be highly satisfied with the
services provided by the organization. Another factor which is added to my responsibilities is to keep the
workplace environment healthy and pleasant, so it can help in dealing with the clients more professionally.
Hence, it can be said that customer satisfaction is the priority of both the organization and its employees.
Satisfactory ☐ Unsatisfactory X
8. Choose a workplace or other organisation you’re involved in. What is your role in the
organisation? How does your role contribute to broader organisational goals?

In order to attain experience for good future at the stage i decided to invest most of time in organisation finance
department to understand basic knowledge regarding finance and accounting and that organisation which is mainly
Deals in accounting for other firms and also provides financial analysis suggestion regarding company financial
problems
Role in organisation
. Ensure proper and accurate maintenance of books of accounts
. List of maintain list receivable and payable
. Comparing Account statement with accounts maintained
. Data entry in accounts books
. Complete handling of bank account with reconciliation of bank account
Contribution to organisation goals
. A good accounting system ensure timely decision
. Hard work and hindrances between clients can be ceased through good accounting which leads to
create goodwill of organisation
. Financial analyse helps to adopt best investment plans for the company
. It capital structure of organisation in best way
. Capitalisation process helps to select best plans in favour of company
. It helps to increase profit by cost control techniques
. Financial management establish ratio between financial major factors
. All the above contribution and benefits helps the organisation to achieve the goal of
organisation by boosting profit as well as goodwill of the firm , goodwill and profit are
Correlated with each other both go in same direction if any of them go to any direction.
good response
Satisfactory X Unsatisfactory ☐
9. In our introductory class, you examined the ‘deep holes in your sidewalk’. What
personality traits or habitual behaviours do you have which might stop you from
accomplishing your vision and reaching your goals? How could you handle each one to
improve your personal?
Following are some habitual behaviours or personality traits which stops me from achieve my
targets:
 Short-Tempered: It is one of the personality traits which I have in myself. I
usually gets aggressive on small things which does not look good. This also
affects my relations with the co-workers as well as my goals and targets. One
thing which I can do to avoid this and improve my personality is that to
identify the source from where the frustration or anger arises. In addition to
this, working on dealing with the situations in a calm and composed manner.
 Punctuality: It is another bad point in my habitual behavior list. I often came
late to office which eventually hampers my productivity and also diminishes
my performance. As a result of which I have to face some penalties imposed
by the management. Also it is not a good sign of professionalism. In order to

overcome this issue, all I can do is, try to come at work on time without any
possible delays and feel motivated about achieving the set targets.
 Resisting change: I have a kind of personality which generally do not adopt
to the changes quickly. I usually resist the modifications done in the
organization structure or in the working pattern. Being reluctant to the
changes, affects my performance a lot as I cannot cope up with the new ideas
and innovations. One thing which I can do to improve this is that, start taking
part in the changes, accept them and work accordingly.
Satisfactory ☐ Unsatisfactory X
ASSESSMENT 2 – MULTIPLE CHOICE
INSTRUCTIONS
Each multiple-choice question has four responses.
You are to answer all questions.
There is only one right answer.
You work as the store manager for Kingfisher Garden Centre, NSW. Look at the tasks
presented to you in questions 1 to 7. Use the 3D system and Kingfisher Garden Centre’s
organisational chart,located in the ‘Additional Resources’ folder in the Student LMS, to help
you choose actions which best facilitate competing demands. Then, answer the remaining
questions on how you could best prioritise and manage your time.
1. Research new WHS legislation, review store policies and procedures to ensure
compliance.
Dump ☐
Delegate ☐
Dealcorrect 
2. Forecast future budget and sales figures for the Trade Centre.
Dump ☐
Delegate 
Deal
3. Attend a grand opening of a local beauty salon.
Dumpcorrect 
Delegate
Deal ☐
4. Plan store renovation and extension.
Dump ☐
Delegate

Deal 
5. Choose new dairy supplier for the Warblers Café and Convention Centre.
Dump ☐
Delegatecorrect 
Deal ☐
6. Conduct performance counselling with underperforming Operations Manager.
Dump ☐
Delegate ☐
Dealcorrect 
7. Read and forward email jokes and petitions.
Dump 
Delegate ☐
Deal
8. You have the following tasks to deal with today. Which would you do first?
Respond to an invitation to the work end of year party ☐
Read and approve next year’s budget
Delegate resolving computer system failure to IT 
9. You have the following tasks to deal with today. Which would you do first?
Research ways to improve service ☐
Resolve a complaint from a VIP customer 
Approve staff holiday leave requests
10.Which is the best use of your work time and energy?
Filing paperwork and responding to all your emails ☐
Project planning and preventing problems 
Meeting with and inspiring trainees in the gift shop and restaurant

11.You’ve been working 12-hour days and getting screaming headaches. Even though
you’re exhausted, you’re not sleeping well. What is the best long-term solution?
Keep pushing through and maybe go into work on the weekend to get caught up ☐
Immediately cut your hours back to a normal 9 to 5 work day ☐
Start delegating more tasks and do daily self-renewal activitiescorrect 
12.Which can help you manage your work priorities and commitments most effectively and
efficiently?
Technology such as electronic diaries, project management tools, computerised systems
and software, etc. 
Technology such as email calendars, Facebook, mobile phones and Instagram. ☐
Technology such as Skype, smartphone apps, handwritten diaries and post-it notes.
ASSESSMENT 3 – SHORT ANSWER
INSTRUCTIONS
Read each question carefully. Ensure you have provided all required information.
On completion, submit your assessment to your assessor via the LMS.
You are to answer all questions.
1. List personal and/or professional commitments/responsibilities you currently have.
Describe two work methods or practices you use to plan and prioritise to meet
deadlines, etc., to improve your performance.
To integrate life and work successfully, you need to make 10 clear
Commitments that will help you:
Honor what you’re made of and what you want over the long arch of your life and care
Make the impact you long to in your life, career, and with your family
Stand up and speak up for what you need and want each and every day
Make the tough decisions that pave the way for long-term success
I hated being on someone else time clock, having no control over my schedule, and
answering to others. I hated doing meaningless work that drained me of all my life
energy. And I’m not alone. So many people are fed up with the traditional competitive
career model that continues to define corporate America. Research shows that by end
of this decade, one half of the working population will embrace career independence

Breaking One Task Down Into Bite-Size Pieces
The lesson many of us never learn is that one large task can always be more easily accomplished in bite-size
pieces over a long period of time. If you are given a project to complete in the next two weeks, the right time to get
started is that very day. When you first receive a project, you should take out a calendar and find a way to break it
into four or more evenly spaced parts. Don't just mark the final deadline date. Give yourself mini-deadline dates per
segment and meet them, whatever the cost. Failing to meet one of your own mini-deadlines should be regarded as
a failure to meet the final deadline
Plan Ahead
Meeting deadlines is a lot like playing a good game of Chess. Good chess players plan five to ten moves ahead.
Bad chess players only concentrate on the current move. If you always focus on events several days down the
road, you'll be better equipped to handle any potential crises that pop up. It also allows you to set aside a day or
two before the final deadline to polish your project and add finishing touches. Don't just focus on today - focus on
the whole week.
Satisfactory X Unsatisfactory ☐
2. State two ways you use technology efficiently and effectively to manage personal and
professional priorities and commitments. Provide an example of your scheduling
(photocopy of diary, spreadsheet, etc.).
In today’s world, technology is the one thing which is the solution to all the problems. By
making an effective and efficient use of technology, I can easily create a balance
between my personal and professional commitments. Ongoing developments in the
technology has helped many of the people in managing their work-life balance. The first
thing which I do is to prioritize my commitments, both personal and professional. After
that, with the help of electronic spreadsheets, I prepare a to-do-list and a daily task list
which I am supposed to do. Apart from the spreadsheets there are various applications
on my smart phone which helps me in managing my tasks. For example, I can easily and
effectively manage my emails on my phone which result in saving a lot of time.
Computer based electronic spreadsheets are used for preparing schedules, which
contains a list of the daily tasks related to both personal and professional life.
Another way through which I can adjust with both of my commitments is the video
conferencing tool. It is the best technology as it enables me to address my work issues
when I am busy meeting my personal commitments. I can do this video call and interact
with my team mates anytime and from anywhere. This helps me to maintain a balance
between my personal and professional priorities and also make life easier and sorted.
However, it is very important to use and manage the technology effectively, otherwise it
could bring disadvantages to the employees. While using it, one should have proper and
clear knowledge about the application or the system which is been used. Example of a
schedule:

DAILY WORK SCHEDULE
TIME Saturday
24/03/2018
9:30 AM Breakfast
10:00 AM Prepare for the day
10:30 AM Reach Office
11:30 AM Meeting with the investors
1:00 PM Video conferencing with client
1:30 PM Lunch
2:30 PM Prepare for the presentation
4:00 PM General meeting with the managers
6:00 PM Prepare the report of the meeting
7:00 PM Leave from office
8:30 PM Dinner plan with the family
9:30 PM Meeting with friends
11:00 PM Sleep
Satisfactory ☐ Unsatisfactory X
3 While attending to the responsibilities in Q1, explain four ways you manage
stress and attend to your health to maintain a healthy work/life balance.
Maintain good work-life balance?
In order to maintain a healthy work life, I prioritise my commitments and responsibilities
properly. By doing so, I am able to allocate sufficient amount of time to my personal as well as
professional works. After prioritising, I set some working hours for each and every task which I
am supposed to do and make sure that the same has been completed within the provided
time. This helps me to save time for my personal things. Along with this proper management
of finance and workplace also helps in marinating a healthy work life balance. As an
employee, I prefer doing following things which guided me in making a balance between my
work life and personal life. These are:
 Focusing on my strengths that what I am capable to do and outsourcing others.
In other words, if I am not capable enough to perform a particular task, I
outsourced that and saves time.
 Prioritizing my task from most urgent to least urgent and setting work hours for
each of them helps me to manage my time to a great extent.
 I keep a positive attitude towards everything and everyone, communicate well
with my co-workers and respect their opinions and responses.

 Making the best use of technology facilitates me to manage my finances, work
meetings and personal relations.
Apart from these, in order to keep myself healthy and stress-free, I regular do yoga and go to
the gym for keeping my mind fresh. Having a fresh mind helps me to complete tasks on time
and perform better. The yoga and gym sessions also keeps me fit and helps in leading a
healthy life.
 Satisfactory ☐ Unsatisfactory X
Please put into your own words
4 – CASE STUDY
Instructions (for assessments not embedded within the LMS)
 The assessment must be written using an industry standard software package such as Microsoft
Word, Excel, PowerPoint, etc.
 Name the file using the assessment task number and then save your file.
 Ensure your submission identifies the unit code and title, the assessment task number and the
name of the assessment at the top of the page. Alternatively, you may place this information in
the document header.
 On completion, submit your assessment to your assessor via the LMS.
Candidate assessment guide and evidence
This assessment requires you to do the following.
 Read the case study.
 Complete Tasks 1 and 2.
 Submit them to your assessor.
Use the list in the Candidate task checklist provided when submitting your assessments.
Do not submit your work until you have completed all parts of the checklist
Case study
You work as the food and beverage manager for Kingfisher Garden Centre. Your organisation
is reviewing plans, policies and procedures and conducting appraisals to inform personal
development planning of all staff, including yourself.
Task 1: Assess competency against organisation’s plans, policies and
procedures
Answer the following questions.
Q1: Read your job description,located in the ‘Additional Resources’ folder in the Student LMS,
Food and beverage manager job description. Outline any organisational plans, policies
and procedures you should be familiar with while working in this role.
As a food and beverage manager, I have certain responsibilities and duties which are to be performed. My
responsibilities should be in accordance with the organization plans, policies and procedures. Following are
the policies, which I should be familiar with:
 The policy of giving high level satisfaction to the customers by providing best quality products and
services.