BSBWOR501 Manage Personal Work Priorities & Development Solution

This student's assessment for BSBWOR501, 'Manage Personal Work Priorities and Professional Development,' addresses key aspects of workplace performance and personal growth. The assignment includes identifying attributes and behaviors that make a positive role model, defining core values and a personal mission statement, outlining a future vision, and setting SMARTT goals. It also involves measuring progress towards these goals using KPIs and MOS, aligning personal goals with organizational plans, and understanding one's role within an organization and its contribution to broader objectives. The student reflects on their role in a finance department, emphasizing the importance of accurate accounting, financial analysis, and contribution to organizational goals through effective financial management and cost control techniques.

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BSBMGT517- Student Assessment
BSBWOR501Manage personal work priorities & professional development
Student
name:
Bikramjit Singh
Student
number:
FL170561
Declaration:
I declare that:
© This assessment is my own original work, except where I have
Appropriately cited the original source.
© This assessment has not previously been submitted in this or any
other subject. For the purposes of grading, I give Frontier Education
the permission to authenticate the assessment, including
communicating a copy of this submission to a checking service (which
may retain a copy of the assessment on its database for future
plagiarism checking).
Yes, This assessment is my own work
Yes, I have retained a copy for my records
Signature: Date:
09/12/17
An electronic signature is any method which applies a “signature” to an electronic message. This may range
from the typed name of the sender to an image of the handwritten signature of the sender.
Assessor use:
Attempt Competent Not Yet
Competent Date
Initial X 11/1/18
Final / /
Assessor name: Merrilee Taylor
1 | PageName: BSBWOR501 - Assessment Version:1.0 LastReviewed: November 2016

Assessor Signature M Taylor
Date: 3/1/18
————————————————————————✂——————————-
—————————————
Submission Record Student Copy:
BSBWOR501 – Manage personal work priorities and professional development
Student Name Bikramjit Singh
Student I.D FL170561 Date: 09/12/17
Frontier Education Representative Name: Merrilee Taylor
Frontier Education Representative
Signature:
M Taylor Date: 3/1/18
Notes to Students:
Student Assessment
You are required to complete each task in the student assessment and return it to your
Trainer/Assessor by the due date.
 Please ensure you complete the front cover sheet prior to submission.
You are required to:
 Read through and follow all the instructions provided
 Ensure that you tick, sign and date the student declaration
 Submit your assessment to your Trainer or directly to the Student Learning
Management System (LMS
ASSESSMENT 1 – SHORT ANSWER
INSTRUCTIONS
Read each question carefully. Ensure you have provided all required information.
On completion, submit your assessment to your assessor via the LMS.
You are to answer all questions.
1. Describe the attributes you possess and behaviours you demonstrate which make
you a positive role model in the workplace.
© I am always try talk to others and pay my best attention to work which always attain
Attention of my manger and other my colleges.
©I was honest regarding my work and punctual in respect to completing my work assigned to
Me of work place.
© I play a role of versatile employee like team leader , consultant, receptionist to best of my
Knowledge
© In Case of Absent of any authority level person i used to represent his responsibility and power
of his authority.
© I play a role of versatile employee like team leader , consultant, receptionist to best of my
Knowledge
© Complete Knowledge of company/firm policies helps me to perform better as much as
Policies in favour of organisation. Which leads to additional benefits to my colleges like
1. Business is running in correct path,
2. Assist with performance assessment.
3. Enable Staff to resolve Problems quickly regarding policies issues.
© Exact Following of code of conduct makes a person a role model for others and motivate
Other to follow code of conduct to get success in carrier i.e
1. Use of drugs and alcohol
2. Employee Dress Code

3. Use of social media
4. Workplace bullying
5. Workplace health and safety
6. Sexual harassment
7. Fraud ,theft, bribery etc
8. Privacy policies
9. Use of company owned property
10. Intellectual property
© Best use of customer Services procedure like
1.Ackowleging And greeting Customers
2.Checking Availability
3.Emppwerment of different level of personnel
4.Booking And cancellation
5.Deliveries
6.Payment
7Complaints And Resolved
8.Communication
9.Feedback
10.Suggestions
© Strict Follow of Company SOP i.e. Standard operation procedure Every Company to follow to
SOP which documented either manually and electronically.
SOP clarify detail procedure of doing work regarding operation to maintain quality of works.
SOP can help reduce error, variation and waste.
SOP is detail of operation for quality control.
SOP foundation for training.
Well designed SOP explained visually with flowchart and diagram to help employee to do
their jobs
.
©I I Also play a role of monitor which comprises following responsibilities
. Keeping information safe and uptodate
. collecting information by scanning the environment
. Researching and reading from variety of sources
. liaising with outside contacts and employee at all levels with in the organisation
© Spokesperson
. Sharing the product to launch and launched products
. Progress of product
. Resolves the disputes between their employee
. Making statements to media
. Making speech and presenting company ideas and achievements
© Figurehead
. Symbolic Leader
. Representing company in social events
. Signing contracts
. Hosting Events
© Strict Follow of Company SOP i.e. Standard operation procedure Every Company to follow to
SOP which documented either manually and electronically.
SOP clarify detail procedure of doing work regarding operation to maintain quality of works.
SOP can help reduce error, variation and waste.
SOP is detail of operation for quality control.
SOP foundation for training.
Well designed SOP explained visually with flowchart and diagram to help employee to do
their jobs
.
© Complete Knowledge of company/firm policies helps me to perform better as much as
Policies in favour of organisation. Which leads to additional benefits to my colleges like
1. Business is running in correct path,
2. Assist with performance assessment.
Enable Staff to resolve Problems quickly regarding policies issues
SatisfactoryX Unsatisfactory ☐
2. List your five core values.

Ans. Organisation Core values are a frameworks for the ways a business is doing things . they are the
Principal or standard at the centre of organisation structure .
1. Self improvements
2. Integrity
3. Idealism
4. Honesty
5. Self respect
Satisfactory X Unsatisfactory ☐
3. Write a one-sentence mission statement for yourself.
To exploit my gifts of intelligence, charisma, and serial optimism to cultivate the
self-worth and net-worth of all human being around the world.
Satisfactory X Unsatisfactory ☐
4. In our introductory class, you reflected on your vision for the future. Ideally, where do
you see yourself in five or ten years’ time personally and professionally? Briefly
describe your inspirational future vision which aligns with your core values and
mission. Alternatively, hand your drawings, collage or recording in to your trainer.
In the next 5 years, I personally want to improve myself professionally and personally both. In future, I would
improve my interpersonal skills of positively accepting the changes happening in the organization so that I can work
accordingly. Talking about professionalism, in the coming five or ten years, I would see myself on a high profile
designation with a great salary package. I would also make myself more honest and integrate with the people
working in the business. Making self-improvements such as being more optimistic, maintaining a high level of self-
respect as well as respecting others, become more trustworthy and properly interacting with the management and
high level corporates. I expect all these changes to occur in next five years, as it will develop my professional skills
and I will be able to deal with the customers more effectively and efficiently. On a whole, I would have an enhanced
professional personality.
As far as personal aspect is concerned, I would become a good human being living a healthy and quality life. I
would improve as a person, following the correct path which lead me to a great professional and personal life
balance.
Satisfactory ☐ Unsatisfactory X
5. List three personal or professional SMARTT goals you’re currently working towards.
Ensure at least one of these goals fits within an organisational structure (even if it’s a
club, team, community group, etc., rather than a workplace).
1. Increase customer Satisfaction Score to 90% this year.This is a great SMART goal. It is aligned
with your initial goal of providing good customer service while providing a specific, measurable
outcome that is attainable and relevant to the goals of your company.
It also sets a target date to keep you motivated and help measure progress.
.
2. Increase customer base by 10% this year. This better only where you have strong base and
Scope of huge proposed member is available
3. To put the step into social welfare by the end of this year specially in rural areas

Like providing primary medically facility to human being
Satisfactory X Unsatisfactory ☐
6. State how you’re measuring progress towards the goals in Q5 to ensure you’re
maintaining personal performance.
Provide evidence (graph, spreadsheet, drawing, etc.) of how you’re tracking each goal in
a visible, tangible way. Make sure your response shows that you understand KPIs and
MOS and how you can monitor them.
Through key performance indicator we can evaluate our personal performance whether we in the
way to achieve our smart goal or I have achieved the goals
Like to calculate overall satisfaction level continuously calculate club member satisfaction rate for at
least three months
2. calculate growth rate of new member per month
3.Calculate contribution made in rural areas and ask them their basic needs and compare them
with bench mark
Satisfactory X Unsatisfactory ☐
7. Choose one of your goals from Q5. Describe how it reflects the organisation’s plans and
your own responsibilities/accountabilities within the organisation.
Customer satisfaction is that one of the SMART goal, which every organization and its employees wants to
achieve. Organization make plans with the purpose of achieving growth and success in the business, which is
generally stimulated by providing best quality services and satisfying the customers to the high extent. This
goal or objective clearly reflects the strategies followed by the organization and in order to keep the level of
satisfaction high, certain plans are made. They include designing of surveying programs, communicating
with the customers about the changes made so as to directly know about their needs and incorporating the
goal through a mission statement. As far as my responsibilities and accountabilities are concerned, I will give
my best to implement the plans made and carried out the procedures as required. Keeping in mind the goal
of customer satisfaction, it is my responsibility to deliver best quality in my work. As an employee, I will
interact with the customers face to face and give them the surety that they will be highly satisfied with the
services provided by the organization. Another factor which is added to my responsibilities is to keep the
workplace environment healthy and pleasant, so it can help in dealing with the clients more professionally.
Hence, it can be said that customer satisfaction is the priority of both the organization and its employees.
Satisfactory ☐ Unsatisfactory X
8. Choose a workplace or other organisation you’re involved in. What is your role in the
organisation? How does your role contribute to broader organisational goals?

In order to attain experience for good future at the stage i decided to invest most of time in organisation finance
department to understand basic knowledge regarding finance and accounting and that organisation which is mainly
Deals in accounting for other firms and also provides financial analysis suggestion regarding company financial
problems
Role in organisation
. Ensure proper and accurate maintenance of books of accounts
. List of maintain list receivable and payable
. Comparing Account statement with accounts maintained
. Data entry in accounts books
. Complete handling of bank account with reconciliation of bank account
Contribution to organisation goals
. A good accounting system ensure timely decision
. Hard work and hindrances between clients can be ceased through good accounting which leads to
create goodwill of organisation
. Financial analyse helps to adopt best investment plans for the company
. It capital structure of organisation in best way
. Capitalisation process helps to select best plans in favour of company
. It helps to increase profit by cost control techniques
. Financial management establish ratio between financial major factors
. All the above contribution and benefits helps the organisation to achieve the goal of
organisation by boosting profit as well as goodwill of the firm , goodwill and profit are
Correlated with each other both go in same direction if any of them go to any direction.
good response
Satisfactory X Unsatisfactory ☐
9. In our introductory class, you examined the ‘deep holes in your sidewalk’. What
personality traits or habitual behaviours do you have which might stop you from
accomplishing your vision and reaching your goals? How could you handle each one to
improve your personal?
Following are some habitual behaviours or personality traits which stops me from achieve my
targets:
 Short-Tempered: It is one of the personality traits which I have in myself. I
usually gets aggressive on small things which does not look good. This also
affects my relations with the co-workers as well as my goals and targets. One
thing which I can do to avoid this and improve my personality is that to
identify the source from where the frustration or anger arises. In addition to
this, working on dealing with the situations in a calm and composed manner.
 Punctuality: It is another bad point in my habitual behavior list. I often came
late to office which eventually hampers my productivity and also diminishes
my performance. As a result of which I have to face some penalties imposed
by the management. Also it is not a good sign of professionalism. In order to

overcome this issue, all I can do is, try to come at work on time without any
possible delays and feel motivated about achieving the set targets.
 Resisting change: I have a kind of personality which generally do not adopt
to the changes quickly. I usually resist the modifications done in the
organization structure or in the working pattern. Being reluctant to the
changes, affects my performance a lot as I cannot cope up with the new ideas
and innovations. One thing which I can do to improve this is that, start taking
part in the changes, accept them and work accordingly.
Satisfactory ☐ Unsatisfactory X
ASSESSMENT 2 – MULTIPLE CHOICE
INSTRUCTIONS
Each multiple-choice question has four responses.
You are to answer all questions.
There is only one right answer.
You work as the store manager for Kingfisher Garden Centre, NSW. Look at the tasks
presented to you in questions 1 to 7. Use the 3D system and Kingfisher Garden Centre’s
organisational chart,located in the ‘Additional Resources’ folder in the Student LMS, to help
you choose actions which best facilitate competing demands. Then, answer the remaining
questions on how you could best prioritise and manage your time.
1. Research new WHS legislation, review store policies and procedures to ensure
compliance.
Dump ☐
Delegate ☐
Dealcorrect 
2. Forecast future budget and sales figures for the Trade Centre.
Dump ☐
Delegate 
Deal
3. Attend a grand opening of a local beauty salon.
Dumpcorrect 
Delegate
Deal ☐
4. Plan store renovation and extension.
Dump ☐
Delegate

Deal 
5. Choose new dairy supplier for the Warblers Café and Convention Centre.
Dump ☐
Delegatecorrect 
Deal ☐
6. Conduct performance counselling with underperforming Operations Manager.
Dump ☐
Delegate ☐
Dealcorrect 
7. Read and forward email jokes and petitions.
Dump 
Delegate ☐
Deal
8. You have the following tasks to deal with today. Which would you do first?
Respond to an invitation to the work end of year party ☐
Read and approve next year’s budget
Delegate resolving computer system failure to IT 
9. You have the following tasks to deal with today. Which would you do first?
Research ways to improve service ☐
Resolve a complaint from a VIP customer 
Approve staff holiday leave requests
10.Which is the best use of your work time and energy?
Filing paperwork and responding to all your emails ☐
Project planning and preventing problems 
Meeting with and inspiring trainees in the gift shop and restaurant

11.You’ve been working 12-hour days and getting screaming headaches. Even though
you’re exhausted, you’re not sleeping well. What is the best long-term solution?
Keep pushing through and maybe go into work on the weekend to get caught up ☐
Immediately cut your hours back to a normal 9 to 5 work day ☐
Start delegating more tasks and do daily self-renewal activitiescorrect 
12.Which can help you manage your work priorities and commitments most effectively and
efficiently?
Technology such as electronic diaries, project management tools, computerised systems
and software, etc. 
Technology such as email calendars, Facebook, mobile phones and Instagram. ☐
Technology such as Skype, smartphone apps, handwritten diaries and post-it notes.
ASSESSMENT 3 – SHORT ANSWER
INSTRUCTIONS
Read each question carefully. Ensure you have provided all required information.
On completion, submit your assessment to your assessor via the LMS.
You are to answer all questions.
1. List personal and/or professional commitments/responsibilities you currently have.
Describe two work methods or practices you use to plan and prioritise to meet
deadlines, etc., to improve your performance.
To integrate life and work successfully, you need to make 10 clear
Commitments that will help you:
Honor what you’re made of and what you want over the long arch of your life and care
Make the impact you long to in your life, career, and with your family
Stand up and speak up for what you need and want each and every day
Make the tough decisions that pave the way for long-term success
I hated being on someone else time clock, having no control over my schedule, and
answering to others. I hated doing meaningless work that drained me of all my life
energy. And I’m not alone. So many people are fed up with the traditional competitive
career model that continues to define corporate America. Research shows that by end
of this decade, one half of the working population will embrace career independence

Breaking One Task Down Into Bite-Size Pieces
The lesson many of us never learn is that one large task can always be more easily accomplished in bite-size
pieces over a long period of time. If you are given a project to complete in the next two weeks, the right time to get
started is that very day. When you first receive a project, you should take out a calendar and find a way to break it
into four or more evenly spaced parts. Don't just mark the final deadline date. Give yourself mini-deadline dates per
segment and meet them, whatever the cost. Failing to meet one of your own mini-deadlines should be regarded as
a failure to meet the final deadline
Plan Ahead
Meeting deadlines is a lot like playing a good game of Chess. Good chess players plan five to ten moves ahead.
Bad chess players only concentrate on the current move. If you always focus on events several days down the
road, you'll be better equipped to handle any potential crises that pop up. It also allows you to set aside a day or
two before the final deadline to polish your project and add finishing touches. Don't just focus on today - focus on
the whole week.
Satisfactory X Unsatisfactory ☐
2. State two ways you use technology efficiently and effectively to manage personal and
professional priorities and commitments. Provide an example of your scheduling
(photocopy of diary, spreadsheet, etc.).
In today’s world, technology is the one thing which is the solution to all the problems. By
making an effective and efficient use of technology, I can easily create a balance
between my personal and professional commitments. Ongoing developments in the
technology has helped many of the people in managing their work-life balance. The first
thing which I do is to prioritize my commitments, both personal and professional. After
that, with the help of electronic spreadsheets, I prepare a to-do-list and a daily task list
which I am supposed to do. Apart from the spreadsheets there are various applications
on my smart phone which helps me in managing my tasks. For example, I can easily and
effectively manage my emails on my phone which result in saving a lot of time.
Computer based electronic spreadsheets are used for preparing schedules, which
contains a list of the daily tasks related to both personal and professional life.
Another way through which I can adjust with both of my commitments is the video
conferencing tool. It is the best technology as it enables me to address my work issues
when I am busy meeting my personal commitments. I can do this video call and interact
with my team mates anytime and from anywhere. This helps me to maintain a balance
between my personal and professional priorities and also make life easier and sorted.
However, it is very important to use and manage the technology effectively, otherwise it
could bring disadvantages to the employees. While using it, one should have proper and
clear knowledge about the application or the system which is been used. Example of a
schedule:

DAILY WORK SCHEDULE
TIME Saturday
24/03/2018
9:30 AM Breakfast
10:00 AM Prepare for the day
10:30 AM Reach Office
11:30 AM Meeting with the investors
1:00 PM Video conferencing with client
1:30 PM Lunch
2:30 PM Prepare for the presentation
4:00 PM General meeting with the managers
6:00 PM Prepare the report of the meeting
7:00 PM Leave from office
8:30 PM Dinner plan with the family
9:30 PM Meeting with friends
11:00 PM Sleep
Satisfactory ☐ Unsatisfactory X
3 While attending to the responsibilities in Q1, explain four ways you manage
stress and attend to your health to maintain a healthy work/life balance.
Maintain good work-life balance?
In order to maintain a healthy work life, I prioritise my commitments and responsibilities
properly. By doing so, I am able to allocate sufficient amount of time to my personal as well as
professional works. After prioritising, I set some working hours for each and every task which I
am supposed to do and make sure that the same has been completed within the provided
time. This helps me to save time for my personal things. Along with this proper management
of finance and workplace also helps in marinating a healthy work life balance. As an
employee, I prefer doing following things which guided me in making a balance between my
work life and personal life. These are:
 Focusing on my strengths that what I am capable to do and outsourcing others.
In other words, if I am not capable enough to perform a particular task, I
outsourced that and saves time.
 Prioritizing my task from most urgent to least urgent and setting work hours for
each of them helps me to manage my time to a great extent.
 I keep a positive attitude towards everything and everyone, communicate well
with my co-workers and respect their opinions and responses.

 Making the best use of technology facilitates me to manage my finances, work
meetings and personal relations.
Apart from these, in order to keep myself healthy and stress-free, I regular do yoga and go to
the gym for keeping my mind fresh. Having a fresh mind helps me to complete tasks on time
and perform better. The yoga and gym sessions also keeps me fit and helps in leading a
healthy life.
 Satisfactory ☐ Unsatisfactory X
Please put into your own words
4 – CASE STUDY
Instructions (for assessments not embedded within the LMS)
 The assessment must be written using an industry standard software package such as Microsoft
Word, Excel, PowerPoint, etc.
 Name the file using the assessment task number and then save your file.
 Ensure your submission identifies the unit code and title, the assessment task number and the
name of the assessment at the top of the page. Alternatively, you may place this information in
the document header.
 On completion, submit your assessment to your assessor via the LMS.
Candidate assessment guide and evidence
This assessment requires you to do the following.
 Read the case study.
 Complete Tasks 1 and 2.
 Submit them to your assessor.
Use the list in the Candidate task checklist provided when submitting your assessments.
Do not submit your work until you have completed all parts of the checklist
Case study
You work as the food and beverage manager for Kingfisher Garden Centre. Your organisation
is reviewing plans, policies and procedures and conducting appraisals to inform personal
development planning of all staff, including yourself.
Task 1: Assess competency against organisation’s plans, policies and
procedures
Answer the following questions.
Q1: Read your job description,located in the ‘Additional Resources’ folder in the Student LMS,
Food and beverage manager job description. Outline any organisational plans, policies
and procedures you should be familiar with while working in this role.
As a food and beverage manager, I have certain responsibilities and duties which are to be performed. My
responsibilities should be in accordance with the organization plans, policies and procedures. Following are
the policies, which I should be familiar with:
 The policy of giving high level satisfaction to the customers by providing best quality products and
services.

 Plan related to preparation of monthly and weekly budgets helps me to have an idea about the
costing and expected profit, our company is going to make.
 Policy related to the training given to the staff regarding cleanliness, food safety and preparation,
bar skills and other aspects. Knowing about the training policy and cost helps me to perform my
function in a better way.
 Procedures followed for maintaining quality control in the products and the regulatory compliance of
the organization should be in my knowledge. I should be aware about the process and type of
regulations which are required to be compiled with.
Satisfactory ☐ Unsatisfactory X
Q2: You’re doing a performance appraisal of Jim, the barman at Kingfisher. You’re checking
his cleaning knowledge and skills against competency standards to determine his
training needs. You have identified the tasks he is competent and not competent in.
Bar closing checklist
 Cover and store all perishable items.
 Restock the fridges, wines and cool room.
 Prepare the bar stock requisition if required.
 Disconnect the tap beer and run through the water.
 Polish the wine glasses.
 Clean all fridge doors and all stainless steel areas.
 Clean all small equipment and store appropriately.
 Drain and clean glass washer and filter, then re-plug and switch off.
 Wipe down the bar top and under it, the mirrors and the cash register.
 Place all chairs on top of the tables.
 Roll up the mats and take outside to be cleaned.
 Remove the rubbish, clean and sanitise bins.
Assess Jim’s knowledge and skills and state what training you would give him, in order of
priority, so he can improve his competency.
Looking at the bar checking list of Jim, it is observed that he is not at all competent in his
cleaning knowledge and skills. He does not polish the wine glasses and clean the
equipment and stainless steel areas. Also he does not have a habit of keeping all the
chairs on the top of the table, when bar closes. In order of priority, the first and the
foremost thing I would like to train Jim about is, giving him a clear knowledge about
health and hygiene. I would make him learn the fact that it is very important for our
business to provide healthy and hygienic services to our customers. I make him aware
about the consequences of not keeping the place clean and tidy. Apart from providing
theoretical knowledge, I would also give a practical training about how the wine glass is
been polished and how to store all the equipment properly. After the cleaning thing, I
would also train him about arranging the things in proper way. This includes keeping the
chairs on top of the tables as when bar closes. Leaving them scattered will lead to
wastage of time and also hampers the productivity of others. So I would make Jim aware
about how to arrange the things properly and keeping them in place.
Satisfactory ☐ Unsatisfactory X
Task 2: Assess competency according to feedback
Read the performance appraisal containing your manager’s feedback.

Assess your knowledge and skills in light of the appraisal provided OR an actual appraisal
containing feedback from your past or current employer. (If you choose the latter, please
submit your workplace’s appraisal and feedback with this assessment.)
Identify your development needs and list them in order of priority.
Performance appraisal
Employee name: Mr David________________ Employee ID: __________________________
Position: EN_______________________________ Department: __________________________
Appraisedby: Mr David___________________ Appraisal date: 09/12/17_____________
Reason for appraisal: _____________________(annual, promotion, end of probationary period)
Performance period from: 09/10/17_to: 09/12/17 _________________________________
Instructions: Reflect on the employee’s performance over the whole performance period.
Refer to supporting notes and evidence collected over this time. Check the appropriate rating
for each performance area. Indicate ‘N/A’ if not applicable.
Definition of performance ratings
1 2 3 4 5
Below
expectations
Needs
improvement
Meeting
expectations
Exceeding
expectations
Outstanding
Performance does
not meet
requirements in
several critical
factors.
Performance is
inconsistent and
unreliable and
behaviour needs
improvement. KPI
targets are
regularly missed.
Performance is
inconsistent.
Behaviour
sometimes does
not meet
expectations.
Targets are often
met, but there is
room for
improvement.
Performance is
consistent and
meets the
standards
required.
Regularly meets
KPI targets.
Performance is
often above the
standard required
and the employee
sometimes
exceeds KPI
targets.
Performance
consistently
exceeds
standards and KPI
targets set for the
position.
Job-related skills: The extent to which the team member is competent in the
practical/technical skills required to perform on the job.
1 2 3 4 5
Below
expectations
Needs
improvement
Meeting
expectations
Exceeding
expectations
Outstanding
Erratic performance. Lacks technical skills necessary to use our project management
tools to successfully cater for large functions in conjunction with staff. Also has trouble
managing spreadsheets.
Interpersonal skills: The extent to which the team member willingly cooperates and
demonstrates effective communication skills when interacting with internal and external
customers.

1 2 3 4 5
Below
expectations
Needs
improvement
Meeting
expectations
Exceeding
expectations
Outstanding
Highly personable, interacts well with others and creates warm, yet professional
relationships with internal and external customers from a wide variety of
backgrounds.
Organisational skills: The extent to which the team member organises and produces work
in a timely manner.
1 2 3 4 5
Below
expectations
Needs
improvement
Meeting
expectations
Exceeding
expectations
Outstanding
Often misses critical event deadlines. Misuses or doesn’t use project management
tools in conjunction with other staff.
Problem-solving and continuous improvement skills: The extent to which the team
member proposes new ideas, finds new and better ways of doing things and uses appropriate
problem-solving skills.
1 2 3 4 5
Below
expectations
Needs
improvement
Meeting
expectations
Exceeding
expectations
Outstanding
Has innovative ideas and shares them with staff. Could improve implementation,
however.
Personal presentation: The extent to which the team member meets organisational
standards related to grooming and hygiene.
1 2 3 4 5
Below
expectations
Needs
improvement
Meeting
expectations
Exceeding
expectations
Outstanding
Good presentation.

Question and answer
Q1. Assess your knowledge and skills.
Needs improvement as a fresher work hard to be made me perfect which only possible with experience as
experience is improving new lesson of industry or business will b understand.
Although I met my goals but it is taking time due to lack of experience there is certain kind of uncertainty arise
while doing a task or performing my duties behaviour is not under control always seems hyper , confusion , lack of
common sense are general deficiency in my behaviour.
But as usual if I have lack of experience there are lots of personal skill posses such like Dedication, ethics,
integrity, honesty, patience, reliability etc as professional skill.
Critical thinking
 Data analysis
 Numeracy
 Reporting
 Research
As Analytical skills
Satisfactory X Unsatisfactory ☐
Q2. Identify development needs and list them in order of priority.
According to the feedback provided, I need to develop my job related technical skills
which are necessary for using the project management tools in order to have successful
large functions in conjunction with other staff. Along with this, I need to work upon my
excel knowledge as I am facing trouble in managing several spreadsheet. By having a
proper technical knowledge, I can manage the work easily. Another need of development
arises in my operational skills, as I am not able to meet the critical deadlines. I need to
work upon my efficiency and learn to use project management tools in conjunction with
other staff. Development of efficiency is must so that I can complete my tasks within the
deadlines. These are the two basic skills which I need to develop in order to enhance my
performance in the organization.
Satisfactory ☐ Unsatisfactory X
Candidate task checklist
 To be completed by the candidate.
 This is a tool to assist you when submitting your assessment tasks.
You must complete the following tasks for this assessment Have you
completed
this task?
Task 1: Assess competency against organisation’s plans, policies and
procedures
Responded to all questions.  Yes

You must complete the following tasks for this assessment Have you
completed
this task?
Task 2: Assess competency according to feedback
Completed a performance appraisal (using the template provided OR an
existing appraisal from your past or present workplace).  Yes
Identified your development needs and listed them in order of priority.  Yes
Assessor information
Assessment
conditions
Assessment must be conducted in a safe environment where evidence
gathered demonstrates consistent performance of typical activities
experienced in the workplace effectiveness field of work and include access
to:
 appropriate documentation and workplace resources
 organisational policies and procedures
 business technology to organise and prioritise tasks and commitments
 case studies and, where possible, real situations
 interaction with others
Assessor
instructions
This assessment requires the candidate to outline the organisation’s plans,
policies and procedures and assess competency against them. They must
also assess their competency against feedback provided in the case study or
in their actual work environment.
The candidate must complete the case study to the competency standards
listed in the assessor checklist provided as per the unit of competency.
To assist in clarification, the candidate may discuss the content or context of
the case study with their assessor, workplace mentor or management.
This assessment forms one component of the candidate’s overall assessment
outcome.
Reasonable
adjustment of
assessment
Reasonable adjustments can be made to the assessment process to ensure
individual candidates are not disadvantaged.
Reasonable adjustment is the process of adjusting or changing assessments
for candidates with special needs and takes into account any equity
principles. Examples can include a candidate demonstrating a work process
rather than being asked to explain it in writing, being given extra time to
complete assessments, or receiving extra support. Reasonable adjustment
can be made as long as competence is not compromised.
The candidate must discuss and seek approval from their assessor prior to
submitting an alternative assessment.
Assessor checklist
To be completed by the assessor.
Candidate’s name: BIkramjit Singh

Did the candidate
successfully demonstrate
evidence of their ability to
do the following?
Assessor comments Complete
d
Assessed personal knowledge
and skills against competency
standards to determine
development needs, priorities
and plans.
Yes No
Sought and use feedback to
identify and develop ways to
improve competence. Yes No
Analysed and interpret textual
information from organisational
policies and practices or
feedback to inform personal
development planning.
Yes No
Outlined an organisation’s
policies, plans and procedures. Yes No
ASSESSMENT 5 – PERSONAL DEVELOPMENT PLAN
Instructions (for assessments not embedded within the LMS)
 The assessment must be written using an industry standard software package such as Microsoft
Word, Excel, PowerPoint, etc.
 Name the file using the assessment task number and then save your file.
 Ensure your submission identifies the unit code and title, the assessment task number and the
name of the assessment at the top of the page. Alternatively, you may place this information in
the document header.
 On completion, submit your assessment to your assessor via the LMS.
Candidate assessment guide and evidence
This assessment requires you to use feedback to write a personal development plan which
summarises ways to improve competence and includes career objectives and an action plan.
You are required to do the following.
 Use the information from Assessment 4 – Case study to write your personal development
plan.
 You can use the template provided in the unit as a guide or use a template from your
workplace to prepare your plan.
 Save your document as Assessment 5 Personal development plan. Submit once completed.

 Use the list in the Candidate task checklist provided when submitting your assessments.
Do not submit your work until you have completed all parts of the checklist.
Candidate task checklist
To be completed by the candidate.
This is a tool to assist you when submitting your assessment tasks.
You must complete the following tasks for this assessment Have you
complete
d this
task?
A professionally presented, fully typed personal development plan in a formal
format or template saved as Assessment 5 Personal development plan.
Yes
Used assessments and feedback to prepare your personal development plan and
summarised ways to improve competence.
Yes
Assessor information
0000000
Assessment
conditions
Assessment must be conducted in a safe environment where evidence gathered
demonstrates consistent performance of typical activities experienced in the
workplace effectiveness field of work and include access to:
 appropriate documentation and workplace resources
 organisational policies and procedures
 business technology to organise and prioritise tasks and commitments
 case studies and, where possible, real situations
 interaction with others
Assessor
instructions
This assessment requires the candidate to develop a personal development plan
based on the case study information in Tasks 1 and 2 in Assessment 3B.
The candidate must complete the case study to the competency standards listed
in the assessor checklist provided as per the unit of competency.
To assist in clarification, the candidate may discuss the content or context of the
case study and personal development plan with their assessor, workplace
mentor or management.
This assessment forms one component of the candidate’s overall assessment
outcome.
Reasonable
adjustment of
assessment
Reasonable adjustments can be made to the assessment process to ensure
individual candidates are not disadvantaged.
Reasonable adjustment is the process of adjusting or changing assessments for
candidates with special needs and takes into account any equity principles.
Examples can include a candidate demonstrating a work process rather than
being asked to explain it in writing, being given extra time to complete
assessments, or receiving extra support. Reasonable adjustment can be made as
long as competence is not compromised.
The candidate must discuss and seek approval from their assessor prior to
submitting an alternative assessment.

Assessor checklist
To be completed by the assessor.
Candidate’s name: Bikramjit Singh
Did the candidate
successfully demonstrate
evidence of their ability to do
the following?
Assessor comments Completed
Professionally presented a fully
typed personal development plan
in a formal format or template. Yes No
Used assessments and feedback
to prepare a personal
development plan which
summarises ways to improve
competence.
Yes No
Identified, evaluated, selected
and used development
opportunities suitable to personal
learning style/s to develop
competence.
Yes No
Participated in networks to
enhance personal knowledge,
skills and work relationships. Yes No
Identified and developed new
skills to maintain a competitive
edge. Yes No
Considered organisational
protocols when planning career
development. Yes No
ASSESSMENT 6 – SHORT ANSWER
INSTRUCTIONS
Read each question carefully. Ensure you have provided all required information.
On completion, submit your assessment to your assessor via the LMS.
You are to answer all questions.
1. Provide some specific examples of networks you currently participate in.
Networking
Networks are made up of groups who exchange information and ideas based on
Common interests. Networks will help you build contacts while developing your
Interpersonal skills. Networking can be formal or informal and work in hand with the other development
opportunity. Current participation in network in an organization in many ways like i.e.
 Your workplace
 Formal associations

 Business functions
 Trade fairs and conferences
 Community groups
 Classes and post-graduate courses
 With co staff to deal problem of each others
 Maintain contact with junior as well superior
 Be brief about issue
 Support joint activities to improve network
 Provide information about your work and workplace
 Learn about the role , responsibilities etc
Satisfactory x Unsatisfactory ☐
2. Describe how participation in the networks you listed in Q1 has helped you or could
help you develop professionally and be of benefit to you/your business.
Participation in the above listed networks will help me to improve myself both professionally and personally. It will
also give benefits to me and my business. By attending the business functions and formal associations, I will be
able to communicate and approach my office people who are at high level. This will boost my morale and increase
my confident as I can easily interact with them regarding the office issues and other things related to work.
Professionally, attending the conferences and interacting with senior and junior colleagues will make me a better
professional person and increases the degree of my professionalism. As far as business is concerned, the
networks allow me to meet new people and promote my business which will eventually increase the profits and
growth of the company. Face to face communication with different people ensures great publicity of the
organization and also leave a positive impact on the person. Hence, participating in the networks do benefit the
business and its people, including me also.
Satisfactory ☐ Unsatisfactory X
3. Senior operational personnel establish, conduct and build a variety of relationships as
part of normal daily operations. They also have networks of people they contact for
support. List internal and external customers you currently maintain relationships
with.
Customers are the most important part of a business. Both internal and external customers
affect the revenue and profit of the business. Therefore, it is the responsibility of senior
operational personnel to maintain good relationship with both of them. Following is the list
of customers, whom I have currently maintain relationships with.
Overview: Internal Customer
Type Marketing Department
Definition It is one of the internal customer, I have
relationship with. It is very important to
establish a day to day interaction with the
marketing department as it provides all the
relevant information about the market and

product status in the market.
Related Concepts Customer satisfaction
Quality Services
Providing Services on time
Sharing the relevant data.
Internal Customer Service
External Customer Example1 : Stakeholders
External Customer Example 2 : Public
External Customer Example 3: Suppliers that supply materials to the business
Satisfactory ☐ Unsatisfactory X
4. What interpersonal skills do you use to establish and build positive relationships
within your networks?
Following are the interpersonal skills, I peruse to build a positive relationship with my networks:
 Communication skills: I make sure that I communicate properly with the people and make them
understand my point of view.
 Team-working: It is one of the skill which I use the most. As being able to work with others as
team in a group helps to establish healthy relations with your co-workers.
 Problem solving: Another one is to identify, define and solve the problems that arise at time of
working with other people. This skill somewhat helps me build a good rapport in front of others
and also leaves a positive impact on them.
 Trust: It is basically the foundation of every relationship. Trusting my networks helps me to build a
positive relation with them.
 Mutual respect and understanding: I always respect the people whom I work with and also value
their ideas and opinions. As a result of which, I also get valued by them which lead to a better
performance and healthy connections in the organization.
Satisfactory ☐ Unsatisfactory x
5. Describe a time you used one of the interpersonal skills in Q4 to build relationships in
one of your networks.
I used my communication skills at time of business functions and formal associations or conferences. This was the time
when I was able to generate a positive impact on my colleagues and people who are at high level. By properly interacting
with them and conveying my opinions to them, I was able to maintain a good relationship with the people. Official functions
and seminars are best way to tell about your ideas, views and opinions to other people, with whom you don’t interact on
regular basis. Possessing good interaction skills helps me to improve myself as a person and to accomplish the business

goals and objectives and at the same time.
Satisfactory ☐ Unsatisfactory x
6. Communication is an important part of networking. List six ways to communicate
effectively with others.
Ways to Communicate Effectively in the Workplace
1. Choosing the right time and creating right environment.
As it is said that, there is time and place for everything, so in order to have an effective communication one should create a
right environment and should find correct time to start the conversation.
2. Feedback Asking.
It is very necessary to take a feedback of every conversation. One should just wait for the response of other person and
should also respect his views and opinions.
3. Avoid quick and fast interaction.
Generally, having a rush communication will lead to misinterpretation or misunderstanding between the people. One should
listen other carefully and try to understand their view point before giving any responses.
4. Follow up.
Another measure to make a conversation effective is to take a follow up of the thing which are been communicated and
discussed, rather than assuming that everything is understood and received. Follow up results in less mistakes and less
misunderstanding.
5. Awareness about the gestures and postures.
One should be aware about the body movements, facial expressions, eye contact and other gestures and postures of the
person to whom he is interacting with. Proper understanding of nonverbal cues may lead to good communication.
6. Use of proper and simple words
In order to have an effective, understandable and good communication with others, one should use simple words and put
them correctly in his sentences. The language must be easily understood and words should be clearly spoken.
Satisfactory ☐ Unsatisfactory x
7. Describe a time you selected and used appropriate conventions or protocols when
communicating with a stakeholder or someone else in your network.

At one of our conferences, I used following protocols and conventions while communicating
some information to a stakeholder:
 Graphical representation of the data, that helps in providing clear understanding of the
complex information to the shareholders and other people.
 I prefer using newsletters, formal reports and memos which contain written information
about the subject.
 Apart from these, verbal communication protocols like talking on call and discussing the
matter is also one of the most used method.
Satisfactory ☐ Unsatisfactory x
8. Describe how you maintain contact with the people in your networks.
By making it my priority to keep in touch with the people, helps me to maintain close and
effective relations with them. I also use social media platform such as Twitter, Whatsapp
and many more to interact with my office colleagues and other people. Attending each and
every possible business events and seminars allows me to communicate with my people
easily and be in touch with them. I have also set Google alerts, which notifies me as and
when something happens with my bosses and colleagues. Another thing which I do
maintain a contact is to be helpful for others which in a way creates a positive image of
myself in front of my office people. So these are some things which I do to keep a good
contact with people in my networks.
Satisfactory ☐ Unsatisfactory x
Assessor use:
To be completed by the assessor.
Initial COMPETENT ☐ NOT YET COMPETENT X 14/1/18
Re-
submission COMPETENT ☐ NOT YET COMPETENT ☐ / /

Feedback for Student:
Hi Bikram
You have appeared to use a lot of generic responses in this assessment
It is important that you use the Learner Guide in order to familiarised yourtself with
the requirements in order to answer all of the questions correctly
If you would like to come into the campus and we can discuss and assist you with
yourresubmission
Please use this file to revise your responses so that the ‘satisfactory
responses’ do not need to be amended again.
Thanks and regards
Merrilee Taylor – Trainer 14/1/18
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