CHC52015 Diploma in Community Services: BSBWOR502 RPL Kit

This document is a Recognition of Prior Learning (RPL) kit for the unit BSBWOR502, focusing on leading and managing team effectiveness within the CHC52015 Diploma in Community Services specializing in Case Management. The kit includes a knowledge assessment with questions on group dynamics, strategies for team cohesion, consensus building, and conflict resolution. It also features sections for workplace evidence, third-party reports, and a checklist to guide evidence submission. The assessment covers topics such as how group dynamics support or hinder team performance, strategies for team leaders to enhance cohesion and participation, and methods for resolving conflicts within a team. The document emphasizes the importance of effective communication, employee engagement, and leadership styles in achieving team goals. It provides a comprehensive framework for individuals seeking RPL for their prior experience and knowledge in team leadership and management within a community services context.

CHC52015 Diploma in
Community Services
Specialising in Case Management
Recognition of Prior Learning (RPL Kit)
BSBWOR502 – Lead and manage
team effectiveness
ASSESSMENT
WORKBOOK
Assessment Workbook V1.0 Produced 13 September 2017
Copyright © 2017 Inspire Education Pty Ltd. All rights reserved. No part of this publication may
be reproduced or distributed in any form or by any means, or stored in a database or retrieval
system other than pursuant to the terms of the Copyright Act 1968 (Commonwealth), without the
prior written permission of Inspire Education Pty Ltd.

RPL Kit BSBWOR502 Version No.1.0 Produced 13 September
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Version control & document history
Date Summary of modifications
made
Version
13 September
2017 Version 1 developed 1.0
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TABLE OF CONTENTS
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TABLE OF CONTENTS...........................................................................3
RPL KIT COVER SHEET.......................................................................4
IMPORTANT! PLEASE READ..................................................................5
BSBWOR502 – LEAD AND MANAGE TEAM EFFECTIVENESS......................6
I. Knowledge Assessment..........................................................................................6
KNOWLEDGE ASSESSMENT...........................................................7
II. Workplace Evidence..................................................................................................9
III. Third Party Report & Supervisor Testimonial..................................................19
IV. Evidence Submission Guide Checklist..............................................................28
RPL KIT CHECKLIST.........................................................................32
FEEDBACK........................................................................................ 33
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RPL KIT COVER SHEET
COURSE CODE AND TITLE:
CHC52015
Diploma of Community Services
specialising in Case Management
UNIT OF COMPETENCY: BSBWOR502 Lead and manage team
effectiveness
FIRST AND SURNAME:
PHONE:
EMAIL:
Please read the Candidate Declaration below and if you
agree to the terms of the declaration sign and date in
the space provided.
By submitting this work, I declare that:
 I have been advised of the assessment requirements, have
been made aware of my rights and responsibilities as an
assessment candidate, and choose to be assessed at this
time.
 I am aware that there is a limit to the number of
submissions that I can make for each assessment, and I am
submitting all documents required to complete this
assessment kit.
 I have organised and named the files I am submitting
according to the instructions provided and I am aware that
my assessor will not assess work that cannot be clearly
identified and may request the work be resubmitted
according to the correct process.
 This work is my own and contains no material written by
another person except where due reference is made. I am
aware that a false declaration may lead to the withdrawal of
a qualification or statement of attainment.
 I am aware that there is a policy of checking the validity of
qualifications that I submit as evidence as well as the
qualifications/evidence of parties who verify my
performance or observable skills (where applicable). I give
my consent to contact these parties for verification
purposes.
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Name : Signature: Date:
IMPORTANT! PLEASE READ
Before proceeding with the RPL assessments included in this kit,
ensure that you:
Have spoken to your Assessor through initial consultation.
Have been provided feedback from your Assessor that you
are eligible for Recognition of Prior Learning for the
following unit of competency:
 BSBWOR502 Lead and manage team
effectiveness
Have submitted the Authority to Release Information
duly completed and signed by your workplace supervisor/
representative to your assessor.
Important: If you have not completed any of the above, contact
your Assessor now for further guidance on how to proceed with
your application for Recognition of Prior Learning (RPL) Kit.
IMPORTANT: If you have already completed the unit
BSBWOR502 – Lead and manage team effectiveness through a
registered training organisation – please upload a certified copy
of the statement of attainment for this unit / copy of
qualification which includes this unit.
The code and name of the unit must exactly match the one
named above – if it does not, please proceed with completion of
this booklet or contact the trainer/assessor for further advice.
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BSBWOR502 – LEAD AND MANAGE TEAM EFFECTIVENESS
I. Knowledge Assessment
The questions in this part of the booklet cover the generic
underpinning knowledge in the following relevant unit of competency:
BSBWOR502 – Lead and manage team effectiveness
You must answer all questions using your own words. Some
questions cover processes you would have likely encountered in your
previous or current workplace. Ideally, you should be able to answer
these questions based on the processes in place at the workplace.
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I. KNOWLEDGE ASSESSMENT
1. How can group dynamics support team performance? Give two (2)
reasons and explain each.
a. Group dynamics greatly supports the performance of the team
and it is seen that a team which boasts of a positive group
dynamics have a higher level of trust among its different team
members. This in turn facilitates the effective completion of the
different tasks or the job roles which are being given to the
team and thereby ensures the fact that the members of the
team are being able to attain the goal or the objective which
are given to them (Levi, 2015).
b. A positive group dynamics among the different members of a
particular team also fosters innovation as well as creativity
among its various members. This is important since over the
years it had been seen that the teams or the individuals who
take the help of the entities of innovation and creativity are
more likely to gain success than the ones who do not (Nollet,
Beaulieu & Fabbe, 2017).
2. How can group dynamics hinder team performance? Give two (2)
reasons and explain each.
a. In some of the cases it is seen that a positive group dynamics
can adversely affect the performance of the team. For example,
if a high level of engagement exists between the different team
members then this is likely to shift the focus of the members of
the team from the task that had been given to them to mere
social interactions or engagement (Han, Kim & Jeong, 2016).
Thus, the team leaders need to ensure the fact that the right
level of group dynamics exists within the team which rather
than affecting its performance boosts it.
b. It is seen that if a negative attitude or dynamics exists between
the different members of a team then this can substantially
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influence the behaviour as well as the attitude of the members
of the team (Barsade, & Knight, 2015). This in turn is likely to
adversely affect not only the work that the members of the
team perform but at the same time can hinder the attainment of
the objectives or the goals outlined for the entire team itself.
3. List and briefly explain, three (3) strategies that a team leader can
implement that would support cohesion, participation and
performance among team members.
Guidance: Each response must be no more than 100 words.
a. A team leader in order to support cohesion, participation
and performance among the different members of the team
needs to take the help of the strategy of effective
communication. The adequate usage of this strategy is likely
to help the team leader to effectively cascade information
not only regarding the work that the members of the team
are required to perform but also about the individual
members of the team as well (Zona,Minoja & coda, 2013).
This in turn is likely to facilitate the effective completion of
the job roles or the tasks that the team had been assigned or
delegated to perform.
b. A team leader has the option to take the help of the strategy
of employee engagement. The effective usage of this
strategy would not only help the team leaders to enhance
the level of engagement among the employees but also the
trust that the different members of the team have on each
other (Zona,Minoja & coda, 2013). This in turn would help
them to effectively complete the different tasks that had
been allocated to them and thereby attain the performance
standard outlined for them.
c. The usage of an adequate leadership style is another
important strategy that the team leaders can take the help of
for the enhancement of performance, cohesion and
participation among the team members (Saafein, &
Shaykhian, 2014). For example, the usage of an adequate
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leadership style would enable the leaders to influence the
behaviour or the attitude of the team members in the best
possible manner and thereby the team goals or objectives.
4. Explain three (3) strategies that can be used to gain consensus in a
team meeting.
a. The usage of ethical leadership style is an important strategy
that the team leaders can use to not only gain consensus
within the team but also for the purpose of gaining the trust
of the members of the team as well. For example, through
the establishment of ethical relationship with the different
members of the team, the leaders have the opportunity to
influence their behaviour and decision making process in the
best possible manner in a team meeting (Dyer, Dyer & dyer,
2013).
b. The team leaders in order to gain consensus in a team
meeting can take the help of the strategy of effective
negotiation (Senge, 2014). In this regard, it needs to be said
that the effective usage of this strategy requires the team
leaders to certain proposals and then through the process of
discussion or negotiation they can reach a consensus or a
unanimous decision.
c. The team leaders have the option to take the help of the
strategy of effective communication or more precisely the
tool of persuasion. The effective usage of this strategy would
enable the leaders to not only effectively convey the central
message of the meeting but also to persuade the team
members to agree to the points that they are making (Eden
& Ackerman, 2013).
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5. Identify and explain three (3) strategies that may be used to
resolve a conflict between members of a team.
a. An important strategy that the team leader can use for the
resolution of a conflict among the members of a team is the
strategy of effective communication (Flogger, Poole &
Stutman, 2017). For example, the usage of this strategy
would help the team leader to make the conflicting team
members sit down and resolve their disputes in the best
possible manner without disrupting the dynamics of the
team.
b. Conflict resolution is another important strategy that the
team leaders can follow for the resolution of the conflicts
among the different members of a team. According to Rahim,
(2017), the effective usage of this strategy would require the
team leader to hear the grievances of all the individuals
involved in the conflict and thereby take the kind of decision
which would address the issues faced by all the individuals
involved in the conflict.
c. Social competency is another important strategy that the
team leaders can take the help of for the resolution of the
conflicts among the different members of a team (Coleman,
Deutsch, & Marcus, 2014). The usage of this strategy would
help the team leaders to understand the root causes of the
conflicts among the different members of the team and
thereby take the required action for the effective resolution
of the same.
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II. WORKPLACE EVIDENCE
This part of the RPL Kit requires you to provide evidence from the
workplace. The evidence could be from your current workplace or one
that you have recently been involved in however it must be in the
community services sector whilst performing the role of a case manager.
You may need to obtain permission from your workplace supervisor to be
able to submit the documents requested. Please also ensure that you
maintain confidentiality and remove or cross out any identifying names
etc. on the documentation.
This documentation is to demonstrate that the candidate has the skills
and knowledge required to lead teams in the workplace and to actively
engage with the management of the organisation. The candidate is to be
working at a managerial level with a work team.
This unit of competency requires you to provide evidence of completing
the following:-
1. Establishing team performance plan/s
2. Developing and facilitating team cohesion
3. Facilitating teamwork
4. Liaising with stakeholders
1. Establishing team performance plan/s
a) Consult with team members to establish a common
understanding of team purpose, roles, responsibilities and
accountabilities in accordance with organisation goals, plans
and objectives
b) Develop performance plans to establish expected outcomes,
outputs key performance indicates (KPSs) and goals for work
team
c) Support team members in meeting expected performance
outcomes
2. Developing and facilitating team cohesion
a) Develop strategies to ensure team members have input into
planning, decision making and operational aspects of work
team
b) Develop policies and procedures to ensure team members take
responsibility for own work and assist others to undertake
required roles and responsibilities
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