BSBWOR502: Leading and Managing Team Effectiveness Detailed Report

This assignment solution focuses on BSBWOR502, exploring team building and management principles. It discusses various leadership styles and their impact on team effectiveness, supported by case studies illustrating teamwork within organizational contexts. The report delves into strategies for enhancing team cohesion, including fostering a common vision, promoting group similarity, and resolving conflicts. It also presents a detailed team performance plan, emphasizing strategic working, skill maximization, and effective communication to motivate team members and improve overall performance. The analysis covers individual strengths and weaknesses within a team setting, highlighting the importance of continuous improvement and adaptability to change. This document, contributed by a student and available on Desklib, provides a comprehensive overview of leading and managing team effectiveness.

BSBWOR502
Lead and Manage Team Effectiveness
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Table of Contents
Introduction................................................................................................................................3
Task 1.........................................................................................................................................4
Policies and procedures for enhancing team cohesion...........................................................4
Task 2.........................................................................................................................................6
1. The case study of John.......................................................................................................6
2. The case study of Michelle................................................................................................6
3. The case study of Maria.....................................................................................................7
Task 3........................................................................................................................................8
Question 1...............................................................................................................................8
Question 2...............................................................................................................................8
Question 3...............................................................................................................................8
Question 4...............................................................................................................................9
Question 5...............................................................................................................................9
Task 4.......................................................................................................................................10
Team Performance Plan.......................................................................................................10
Motivating a Team...............................................................................................................12
Effective Communication.....................................................................................................12
Conclusion................................................................................................................................14
References................................................................................................................................15
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Introduction
In this assignment, there is the discussion of team building and Team Management. There can
be the different type of leadership style by which the team can be needed by the particular
leader of the team. Various cases studies are given in this assessment by which teamwork can
be understood well within the organisational context. Deep insight about the team working
and Management can be understood from this assignment in an effective manner. In this
assignment, there is the generation of the team performance plan that can be helpful in the
effective implementation of the work that is associated with the particular organisation.
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Task 1
Policies and procedures for enhancing team cohesion
Inspiring the team members of the business can be accomplished have for increasing the
Cohesion among the team members. There should be a common vision for the business of
customer service. This vision can be communicated to all team members of the organisation.
The maintaining of this common vision program should be accomplished by the team leader.
This is the step that can be accomplished for enhancing the Cohesion among the team
members of the particular organisation that is involved in the customer service (Cullinane, et.
al., 2013).
Group similarity and selection can also be accomplished by the team leader of the team.
There can be a formation of the multiple teams in the organisation. These teams can be used
for the accomplishing of the different operations that are involved in the customer service
based business. The different operations can be performed effectively with the help of the
team that is formed for the particular organisation.
In the team, there are different opinions that can be the result. Different opinions of the team
members can be welcomed by the team member. This is the good leadership style that can be
used by the team leader. This step enables the bringing of the new ideas that can be helpful in
enhancing the business of customer service based business. The innovation will bring the
quality (Attarchi, et. al., 2012). This quality will enhance the operational and service quality
for this organisation. In this way, team Cohesion can be enhanced in the organisation.
It is very necessary for the organisation that there should be the good relationship among the
employees of the organisation. The good relationship between the employees of the
organisation can be accomplished with the help of effective personal connections between the
employees of the organisation within the particular team (Goetsch & Davis, 2014). It is very
necessary to implement recreational activities that can result in good relations between the
employees of the organisation among the teams. The good relationship between the team
members of the organisation will lead to effective coordination those results in good working
among the team members.
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There can be the different type of conflicts that can arise in the organisation at the time of
working. The conflicts between the employees of the organisation can be accomplished
because of work. These conflicts can result in delaying of the different work that is associated
with the business. It is the team leader that can resolve the conflict between the different
employees of the team (Sharma, et. al., 2012). One to one conversation can be promoted in
this situation that will result in conflict resolution among the employees of the organisation.
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Task 2
1. The case study of John
No doubt it is very necessary for the particular person to enhance the sales of the store or a
business in which the particular person is working. The situation given for John is quite apt.
John is involved in servicing the different clients that are associated with the business in
which John was working. Enhancing good customer relationship is the technique that is
implemented by the John to enhance the business of the organisation in which zone is
working. This is the reason for increasing sales of the business in which John is working
(Fausing, et. al., 2013). But it cannot be said that because of enhancing the business of the
organisation John is promoted. It is the managerial skills of John for managing the different
operations that are associated with that business for which John is promoted to the higher
post.
John is less involved in the situation tackling the different issues that used to accomplish in
the organisation among the employees of the organisation. John less involved in hearing the
inputs that can be implemented by the team members of the John. If John involved in the
listening to the different concerns of team members of John then the effective team working
of the John can be accomplished which is not so. Therefore this situation is not well for John
for the future consideration. In the situation, John is not leading well a team which is
associated with the John. It is the managerial skills for which John has become the branch
manager. But with this condition, John will not lead the team and become a leader in the
future.
2. The case study of Michelle
Michelle is involved in the good practices of a team. It is very necessary for the organisation
like Australian hardware that there should be a good working environment in the
organisation. Michelle is involved in enhancing the good relationship between the employees
of the organisation. Michelle used to implement the practices that up until bringing the good
organisational culture in Australian hardware. The social interaction of Michelle is also good
that is the reason for Ambience working environment in the organisation of Michelle. It is
also necessary to implement the professional behaviour with employees of the organisation
that can be accomplished by Michelle in the case of Australian hardware. A more personal
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relationship in the organisation will affect the work (Fausing, et. al., 2013). The situation of
“let it go” can arise for the organisation of Michelle if there is the more personal relationship.
The hostile that is seen by Michelle in an organisation is because of the situation in which
work is getting affected and Michelle is resolving that situation. In the situation the
expectation of team members of the Michelle was the worker can be adjusted. But it is not
accepted by Michelle. In this situation, the Michelle is facing first time in an organisation.
3. The case study of Maria
The strict behaviour that is followed by Maria is ok up to some extent. This behaviour will
not be continually acceptable by the employees of the Australian hardware that are working
as a team of Maria. Maria is not able to impose good organisational behaviour in which
effective working can be accomplished in the organisations (Jaca, et. al., 2013). This is the
reason behind two of the staff member looking for a job change the. There can be the
situation in which the particular staff member is used to take the leave in favour of fever. In
this situation also the particular person might be going for the interviews with a new work.
Therefore it can be said that ineffective and bad organisational behaviour is followed by
Maria in leading the team.
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Task 3
Question 1
In the situation, Sean will motivate employees of Australian hardware. Sean will say that
there are different types of opportunities that are associated with the organisation. It is the
quality of work that can be provided by the particular employee in the organisation by which
the particular employee can achieve growth in the organisation. Sean should also say that
there can be the different type of Ideas among the different employees in the organisation.
Sean values this type of idea that can lead to a growth of Australian hardware. Sean should
also say that there can be the different type of skills that can be learnt from each other among
the employees of the organisation.
There are some of the skills that are known by a particular employee and some different skills
that are known by other employees. In the situation, the employees exchange the skill among
themselves by training Each Other (Jackson, et. al., 2014). This is the sustainable
environment that can be accomplished in the organisation.
Question 2
With this memo, Sean wants to achieve the growth and development of the department of
which Sean becomes the manager. The effective implementation of the different projects that
are associated with the department can be accomplished with the help of this memo.
Question 3
Strength
There are different types of conflicts that are associated with the team of particular
department among the employees of your organisation. Sean is able to resolve such type of
conflicts. Selling and dealing with customers can also be accomplished by the Sean in an
effective manner. Sean is hard working. Sean used to maintain the high quality of work. Sean
is evident in time management. Sean is used to effectively use resource for Organisational
work. Sean is open to change that is accomplished in the organisation (Nybakk & Jenssen,
2012).
Weakness
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Sean is the week at active listening. Sean is sometimes unable to prioritise the demand of
work. Sean is unable to develop appropriate learning interventions. In the critical situation,
Sean sometimes comes in a dilemma to take appropriate decision.
Question 4
Yes, Sean will able to improve the staff attitude towards the organisation. This can be
accomplished with the help of positive attitude towards the work by Sean. Sean is also
involved in providing a good training to staff that is associated with Sean. Sean analyses the
different situation practically and then take action collectively with the help of a team. All
such factors will result in the success of the company.
Question 5
There are different types of strengths that are associated with Sean. Effective implementation
of all the strength by Sean will result in the success of the company. There is the different
type of weaknesses that the Sean is having. For example, sometimes Sean is not able to take
the effective decision in the critical situation. By working on this weakness Sean takes the
decision on the basis of suggestions of the different employees that belong to the department
to which employees and Sean are associated.
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Task 4
Team Performance Plan
Action 1 Action 2 Action 3
Description Effective teamwork
Implementation - It is
very necessary for
the organisation to
implement the
effective team
working in the
organisation. The
effective team
working can be
implemented in the
organisation by
making the Strategies
for work that are
associated with the
organisation.
Different methods by
which effective
coordination among
the employees can be
enhanced
implemented in this
action. A sense of
belonging towards
the organisation and
towards the team can
also be accomplished
Strategic working
relationship - With
the effective working
relationships among
the employees of the
organisation there is
effective working
that can be
accomplished in the
organisation. The
good ambience at the
workplace can also
be accomplished
because of a good
working relationship
between the
employees of the
organisation that are
involved in the
particular team. This
is the tall building
spirit that can be
positive for the
overall development
of the team Hasle, et.
al., 2012). This team
can lead to
Maximise skills
among team member
- For the
implementation of
the different
organisational work,
there can be different
skills that can be
made learnt to the
organisation. These
skills can be very
beneficial for the
effective working of
the organisation.
There is the different
type of techniques
that used to come in
the market
(Poksinska, et. al.,
2013). These
techniques are
associated with the
operations. By
making learning the
different skills to the
employees of
organisation different
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under this action. All
these factors will be
responsible for the
effective team
working in the
organisation.
accomplishing the
different goals that
are associated with
an organisation.
important task of the
organisation can be
completed in an easy
manner.
Dependencies Market, competitors,
Sales team and
operation team
Team members,
effective strategies
for working
HR department
Timeline A month I to III Months IV to VI Month VII to IX
Responsibility
Resources Communication,
proper work
allocation
Recreational
activities
Coaching,
interpersonal
learning
Review Dates January to March April to June July to September
Measurement, KPI
Outcome
More than 10 More than 10 More than 10
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Motivating a Team
It is very necessary to motivate the team. A pin is the main building block of the organisation.
In the organisation, there is the different type of feels like operation team, marketing team,
finance team, human resource team, and production team. Different things have work it is
very necessary that concerned of the team members should be listed by the team leader and
managers. This will be helpful for increasing the different cause letter raised by team
members of the particular team. Team member feels the sense of belonging if the concerned
are considered by the leaders and managers of the organisation. It is also very necessary for
the organisation to welcome the different ideas that are associated with the team (Kesson, et.
al., 2012). Such ideas should be considered by senior level management. If these ideas are
facilitating operations then ideas should be involved in operations. In this way, employees
can be motivated. For the team members, transparency should be followed by the team
leaders so that satisfaction among the employees of the organisation can be sustained.
Effective Communication
The high-level communication skills can be accomplished in the particular team as: -
Active listening
Active listening and undersized Organisation can be accomplished. This will lead to the
understanding of the different task that has to be completed by the employees of the
organisation. If active listening is accomplished by the team members of the team then there
will not be any conflict between the team members in the particular team.
Effective Information sharing
It is very necessary to share information about the task of the employees of the organisation.
This can be very beneficial in accomplishing the task in a fast manner without faults (West &
Lyubovnikova, 2013). There can be every situation in which some of the information is to
share then this situation can create a great blunder for the particular task.
Recreational activities
There can be involvement of the different business games that can be accomplished for team
members of the different team. This can be helpful in your involvement among members.
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