BSBWOR502 Leadership: Performance Development and Problem Solving

This assignment solution provides a detailed report on leadership and management within an organization, addressing key performance indicators, performance development plans, and conflict resolution strategies. Assessment 1 includes a key performance template and a performance development plan, focusing on human resources and finance departments. It outlines objectives, measuring indicators, areas of responsibility, and ideal outcomes, along with tactics for improvement. Assessment 2 identifies issues occurring within a team, detailing perspectives from all parties involved, determining the root causes, and proposing a strategy plan to address these problems through effective communication tactics. The report emphasizes the importance of group meetings and open dialogue to foster a collaborative environment and achieve desired outcomes.

LEADERSHIP AND MANAGEMENT

TABLE OF CONTENTS
ASSESSMENT 1.............................................................................................................................3
PART A- Key performance template .............................................................................................3
PART B- Performance development plan.......................................................................................4
ASSESSMENT 2.............................................................................................................................5
Outlining problems occurring......................................................................................................5
Detailing from all parties.............................................................................................................6
Determining actual problem........................................................................................................6
Meeting history and results..........................................................................................................6
Strategy plan to address problems...............................................................................................6
Effective communication tactic to outline plan parties included.................................................6
REFERENCES................................................................................................................................7

ASSESSMENT 1
PART A- Key performance template
For- Human resources
Key performance
indicators
Measuring objectives
or specifics
Area or responsible Ideal outcome
Revenue per
customers
By analysing number
of sales.
Manager Develop action plan
Extent of employees
engagement
By determining extent
to which class firm
stand.
Finance department Improve productivity
Client retention rate How many customers
purchase products
Customer service
department
Increase customer
satisfaction level
Aim achievements Determine gab
between last and
current years profits.
Accounts manager Develop excellent
brand to grow
Daily task completion
extent
By examining task
completion ration
Leaders Improve and develop
skills among
employees
Average daily
attendance
By identifying daily
sales of products.
Finance manager Improve products
quality
For- Finance
Key performance
indicators
Measuring objectives
or specifics
Area or responsible Ideal outcome
Customers
satisfaction level
Number potential
customers
Profitability ration Measure objectives by
analysing number of
Leaders Strategic development
plans

existing and new
candidates how
applied for jobs.
Number of customers
visit
By analysing
customers retention
rate.
Managers Marketing strategy
formation.
Internal process
quality
By measuring
production and
operations
effectiveness.
Operations manager Improve operations
management
efficiency.
Employee
satisfaction level
Number of satisfactory
employee who may
refer same job
opportunity to other
Human resource
manager
Hiring new candidates
Financial
performance index
By measuring
revenues.
Finance department Strategic aims and
objective setting
PART B- Performance development plan
General feedback
topics
Discussion points Agreed tactics if
applicable
Follow-up
expectations and
schedule
Performance
improvement
Training and
development
Training sessions Achieve aim and
complete task on time
Employees satisfaction Approaches use to. Appraisal and
performance
recognition
Competitive
advantages
Customer satisfaction Methods to enhance
consumer satisfaction
Improve products
quality and key
Increasing number of
satisfactory customers

features
Areas to be address Discussion points Agreed strategies Follow-up
expectation and
schedule
Skills development Training sessions Experience leaders and
tutors
High efficiency
Effective
communication
Methods to create
effective environment
Workplace flexibility 1 hour break
Collaboration Techniques of
coordinate
Team work projects Once in a week
Area Potential activity Time frame Priority Achieved
comments?
Employees
development and
growth
Training 15 days Improve workers
skills
Increased
productivity
Increase
customer
satisfaction
Marketing and
products
development
6 months Focus on current
market trend
Rating about
goods
Increase
profitability
Innovative
concept
5 months New product
development
stages
Satisfactory
reviews or
comments from
customer.

ASSESSMENT 2
Outlining problems occurring
Within CupNBake, there are several issues emerged that may put negative impact on
productivity and performance level of organization. For example, first issue occur between Paul
and Katies, because she likes radio while working at workplace, just to enjoy her work and feel
relax. Due to this kind of her nature, Paul does not feel comfortable as the sound of radio
disturbed him, and he feels distracted. Furthermore, her singing also impacted his work, which
he never like at all.
Another problem that occur in company is between Mario and Vivian because he had an
issue with his lifestyle choices as he is the oldest lady in staff and handled all files, records and
telephone inquires related to all staff members, specially newly recruited.
Detailing from all parties
Paul, Katie, Mario and Vivian all are working within same company where they deal with
and handle their accountabilities according to position. For example, Paul is accountable to
oversees employees recruitment and development process, which developed for existing and new
workers who have been hired by Franchises.
Mario is one of the oldest and experienced men in organization, who work in human
resource department and holds position of management officer. He is 29 year old employees, and
lives with his partner.
Vivian help Paul in varied areas, while working in same firm, she is 57 year old lady and
dedicated vegetarian and catholic.
Katie is 23 year old girl who is single and responsible to book keeping, she loves to listen
song and sing as well while working.
Determining actual problem
Just because of Katie behaviour, Paul do not prefer to work with her at same workplace.
While Vivian and Mario also face challenges due to personality differences.
Meeting history and results
Management after obtaining information about these two issues, may conduct group
meeting which enable them to take strategic action and decision through which they may address
each issue and solve effectively. They may take action to develop effective strategy plan.

Strategy plan to address problems
Manager and leader within organization may arrange group meeting through which paul,
Katie, Mario and Vivian get chance to collaborate with each other and clarify issues that they all
are facing. It is one of the best tactics that help to address and solve key problems, which may
put negative impact on all performance. Group discussion it the best solution because it allow
individual to confront what they seek from other who work with them at same workplace.
Effective communication tactic to outline plan parties included
Furthermore, effective communicative strategy may also contribute to solve each
problem as it may provide opportunity to share own preferences and expectations from others.
Employees interaction with each other may enable them to make a good discussion, which solve
their issues and conflict and provide desire outcomes to management which enable them to
continue with franchising plan.

REFERENCES
Books and journals
Altawaty, J.A., Benismail, A. and Maatuk, A.M., 2020, September. Experts Opinion on the IT
Skills Training Needs Among Healthcare Workers. In Proceedings of the 6th
International Conference on Engineering & MIS 2020 (pp. 1-8).
Koly, K.N. and et.al., 2021. Educational and training interventions aimed at healthcare workers
in the detection and management of people with mental health conditions in South and
Southeast Asia: systematic review protocol. BMJ open. 11(7). p.e045615.