BSBWOR502 Diploma of Management: Project Implementation Report

This document presents a project solution for BSBWOR502, focusing on leading and managing team effectiveness through project implementation. It details the recruitment of a sales team for Australian Hardware, including a project action plan, meeting minutes addressing challenges in budget estimation, stakeholder hiring, and project scheduling, and work instructions for team members. The project aims to resolve issues related to declining sales by recruiting and training an effective sales team. The meeting minutes cover pre-implementation issues, recruitment process challenges, and post-implementation issues, with strategies for mitigation. The work instructions outline responsibilities for team members in providing training and utilizing resources to enhance the sales team's performance. The document concludes with references to relevant project management and sales force management resources.

ASSESSMENT
STUDENT DETAILS
Student Name
Student ID No.
Group No.
Date of submission
ASSESSMENT DETAILS
Unit Code BSBWOR502
Unit Name/Title Lead and manage team effectiveness
Assessment Task No Task 2
Assessment Name/Title Project implementation
Qualification Diploma of Management
ASSESSOR DETAILS
Assessor Name

Assessment 2 - BSBWOR502 Lead and manage team effectiveness
Table of Contents
Task 2.....................................................................................................................................................1
Project action plan.................................................................................................................................1
Meeting minutes 1................................................................................................................................2
Meeting minutes 2................................................................................................................................3
Meeting minutes 3................................................................................................................................4
Work Instructions..................................................................................................................................5
References.............................................................................................................................................6
Student Name SID S Page A of J

Assessment - BSBWOR502B Ensure team effectiveness
Task 2
Project action plan
Project Name Recruitment of sales team for Australian Hardware organization
Brief Description
The organization “Australian Hardware” which is one of the best provider of
quality hardware as well as building materials analyzes that their sales is
declining. In order to resolve this issue, the organization wants to recruit sales
team within the Wollongong store.
Project Specifications
The project specification includes:
 Copies of resume
 Notepad
 Questions
 Pen
 References
 Contact information
Project objective Actions to be taken Resources
required Cost
(if any)
Timeframe Who is
Responsible?Start
Date
Finish
Date
1 Development of project
proposal
Developing proposal Human
resource
$1000 1/4/
18
3/4/
18
Project
manager
2
Obtaining approval
Getting approval from
higher authority
Human
resource
$1200 4/4/
18
7/4/
18
Project
manager
and senior
manager
3
Development of project
team
Making proper team Human
resource
$2000 9/4/
18
13/4
/18
Project
manager
4 Conducting gap analysis Conducting gap
analysis after analyzing
Financial and
human
resource
$3000 14/4
/18
18/4
/18
Project
manager,
senior
manager
5
Developing performance
plans
Creating project
performance plans
Financial and
human
resource
$2500 20/4
/18
24/4
/18
Hr.
manager
6 Development of
communication plan for
resolving issues
Creating
communication plan
Financial and
human
resource
$4000 25/4
/18
28/4
/18
Hr.
manager
7
Providing candidate with
proper information
Providing information
about the company
background, roles and
more.
Human
resource
$3000 29/4
/18
3/5/
18
Hr.
manager
8 Preparing for interview Making proper
preparation from
Financial and
human
$5000 4/5/
18
7/5/
18
Interviewer
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Assessment - BSBWOR502B Ensure team effectiveness
interview resource
9 Asking questions Asking proper
questions
Human
resource
$1000 9/5/
18
13/5
/18
interviewer
10 Describing next steps Describing the next
steps of joining after
the interview
Human
resource
$1200 14/5
/18
17/5
/18
Hr.
manager,
senior
manager
11 Closing interviews Interview closure Human
resource
$1500 20/5
/18
21/5
/18
Hr.
manager
12 Reflecting on the
interview
Proper reflection on
the interview
Human
resource
$2000 22/5
/18
24/5
/18
Senior
manager
Meeting minutes 1
Meeting Purpose: To resolve the issues that organization is facing before the implementation of
the project. Date: 30/3/18 Time: 12p.m
Attendance: All the team members are required to be present.
Apologies: Apologizing for the problems that occur before the project implementation;
Key Issues discussed Summary of Discussion Actions Planned &
Responsibilities assigned
Issues in estimating budget The project manager faces
complexities in accurate
budget estimation.
Undertakes market analysis
for getting idea about the cost
of various resources;
Problem in hiring stakeholders The qualities of the team
members does not matched
with the need of the
organization.
The organization must
advertise by mentioning the
field in which they are hiring.
Problem in getting approval The project manager is not
ready for the project.
The problem is mitigated by
reflecting the benefits that can
be achieved after hiring sales
team.
Problem in creating schedule
for the project
Improper knowledge in
schedule and task
management;
Experienced project managers
must be hired
Issues associated with making
questions for employees
Proper questions are not
made for the interview as the
interviews does not have
Proper pattern of question
must be developed by
discussing with senior manager
Student Name SID S Page 2 of 10

Assessment - BSBWOR502B Ensure team effectiveness
knowledge what to ask. before the interview.
Analyzing issues that are
related with sales decline
The issues are not analyzed
due to improper experienced.
Experienced sales leader or
manager needs to be hired.
Problems in conducting gap
analysis
Due to insufficient skills in
analyzing.
The skills related with analysis
must be enhanced so that
proper decision can be made.
Facing challenges in making
project management plan
Due to improper knowledge
of the project managers.
Skilled as well as experienced
project managers must be
hired within the project team.
Summary of outcomes:
The issues as well as challenges that is associated with the pre-implementation of the project can
be resolved quite easily by taking appropriate mitigation strategies or steps.
Next Meeting scheduled on: 20/4/18
Meeting minutes 2
Meeting Purpose: The meeting purpose is to resolve issues and challenges that are associated with
implementation of the project that is sales team recruitment.
Date: 20/4/18 Time: 12 p.m.
Attendance: 90% is minimum required during the meeting.
Apologies: The project manager apologizes for the problems or complexities that occur within the
project.
Key Issues discussed Summary of Discussion Actions Planned &
Responsibilities assigned
General inconsistency Accidentally interview
inconsistencies are allowed for
filtering the procedure
Putting scoring system for
accessing fairly;
Interviewer bias The interviewer is biased by
some of trait or characteristics
of the candidates
Hosting panel interview would
be helpful.
Interview fatigue It generally causes sabotage
of the entire interview
Proper scheduling of breaks
between the different
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Assessment - BSBWOR502B Ensure team effectiveness
process. interviews;
Snap judgements Snap judgements creates
number of issues.
It is quite necessary to bring
someone within the interview
for avoiding snap judgements.
Lack of follow up If proper follow up is not
taken then the managers faces
problems in recruiting the
sales team.
The problem can be resolved
by keeping successful
candidates within the loop
Summary of outcomes: The problems that are associated with the recruitment of the sales team
are mitigated successfully by taking appropriate steps as well as strategies within the project.
Next Meeting scheduled on: 27/4/18
Meeting minutes 3
Meeting Purpose: The meeting is mainly arranged in order to discuss the issues that occurred after
hiring the sales team.
Date: 27/4/18 Time: 12 p.m.
Attendance: 95% attendance is required.
Apologies: The project manager apologizes for the challenges as well as complexities that occurred
within the project.
Key Issues discussed Summary of Discussion Actions Planned &
Responsibilities assigned
Improper performance of the
people hired
The candidates that re hired
are not able to perform
properly.
Proper training facility must
be provided.
Lack of training facility Due to lack of training the
candidates faces difficulty in
working.
Appropriate quality of training
must be given.
Lack of knowledge about sales
within the candidates
Due to lack of knowledge they
are facing complexities.
Proper manuals must be
shared with the new
Student Name SID S Page 4 of 10

Assessment - BSBWOR502B Ensure team effectiveness
candidates including strategies
of sales and marketing.
Candidates are slow learner The candidates are facing
difficulty in learning fast.
Other additional facility like
audio and video learning
procedure should be provided.
Faces communication
problem
The faces issues in
communicating with other
members.
Proper arrangement of
meetings are helpful.
Issues in coordinating with
other members
They generally faces issues in
coordinating with other
members
The issues must be resolved by
taking regularly with them
Summary of outcomes:
The challenges or complexities that occurred after the project implementation is mainly mitigated
by utilizing proper steps as well as strategies.
Next Meeting scheduled on: 3/5/18
Work Instructions
Department: Sales
Approved By: Project manager Date:27/04/18
Team member Responsibilities
Jason Jason work as a trainer head and thus he provide proper training facility to the
candidates so that they can work effectively and can be able to perform for
enhancing the sales of the organization “Australian Hardware:.
Mary Mary work as a trainer assistant and thus responsible of utilizing information
system or database for entering data as well as producing reports on various
types of training statistics.
Step Action Description Responsible
1 Undertaking
conferences
Conferences play a great role for
networking however, they also helps in
allowing team to learn for various proven
Jason
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Assessment - BSBWOR502B Ensure team effectiveness
leaders.
2 Database ad wikis Having proper self-serve availability of
resources helps the team in teaching
Mary
3 Utilizing empathy
while providing
training
Utilization of empathy is required for
teaching your team how to become a
problem solver.
Jason
4 Crafting scrips The scripts are crafted and stored for
dealing with objections from the team
members
Mary
5 Utilizing e-
learning
E-learning method is utilized for educating
the candidates about the various strategies
of sales.
Jason
6 Field trained and
giving feedback
Proper training on sales given and as per
their performance during the period of
training, proper feedback must be
provided.
Jason, Mary
7 Sharing success
stories
Sharing success stories is useful for them to
perform well.
Jason
Notes:
Proper training is provided to the team members so that the newly recruited candidates can
perform well and can be able to enhance the sales of the organization “Australian Hardware”.
Team Member: Jason Signature: Date: 27-4-18
Team Leader: Mary Signature: Date: 27-4-18
Student Name SID S Page 6 of 10

Assessment - BSBWOR502B Ensure team effectiveness
References
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management and key business results through the EFQM excellence model. International Journal of
Project Management, 33(8), pp.1638-1651.
Costantino, F., Di Gravio, G. and Nonino, F., 2015. Project selection in project portfolio management:
An artificial neural network model based on critical success factors. International Journal of Project
Management, 33(8), pp.1744-1754.
Hornstein, H.A., 2015. The integration of project management and organizational change
management is now a necessity. International Journal of Project Management, 33(2), pp.291-298.
Hurley, J.S., 2017. Engagement Strategies for Catalyzing IT Sales Team Performance in Asia (Doctoral
dissertation, Walden University).
Johnston, M.W. and Marshall, G.W., 2016. Sales force management: Leadership, innovation,
technology. Routledge.
Russell, C. and Bennett, N., 2015. Big data and talent management: Using hard data to make the soft
stuff easy. Business Horizons, 58(3), pp.237-242.
Snyder, C.S., 2014. A guide to the project management body of knowledge: PMBOK (®) guide. Project
Management Institute: Newtown Square, PA, USA.
Student Workbook 2011, BSBWOR502B, Ensure team effectiveness, Innovations and Business
Industry Council, Australia
Student Name SID S Page 7 of 10