BSB51415, BSB51918, BSBWOR502 Team Effectiveness Assessment Task 1

This document provides a comprehensive set of answers to the knowledge questions in the BSBWOR502 unit, which is part of the BSB51415 Diploma of Project Management and BSB51918 Diploma of Leadership and Management. The assessment focuses on a scenario where a frontline manager needs to address issues arising from a new Workplace Agreement that eliminates weekend penalty rates, impacting team dynamics and potentially causing conflict. The answers cover key aspects of team management, including decision-making processes, team dynamics, conflict resolution, strategies to encourage team participation, consensus-building, and methods for escalating unresolved issues. The document highlights the importance of involving the team in decision-making, defining roles, developing a team charter, and providing training to encourage participation. It also addresses potential conflicts arising from changes in compensation and suggests methods for managers to address and resolve problems. The solutions are well-structured and provide practical insights into effective team leadership and management practices. The document references relevant research to support the answers, providing a strong foundation for understanding the concepts presented.

Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au
BSB51415 Diploma of Project
Management
BSB51918 Diploma of Leadership
and Management
BSBWOR502
Lead and manage team effectiveness
Task 1

Questioning Assessment
Candidate Instructions
You will complete questions for purposes of formal assessment as per the questions outlined in the questioning record below,
and any additional probing or clarification questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all of the required knowledge in the unit
of competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in completing the
assessment.
It is anticipated that the assessment will take approximately 1 hour to complete.
The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be
resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your
resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference
material as may be needed.
All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment
will need to be completed again after further training support. This may be simply to focus on question
areas not achieved in the prior assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering the scenario provided.
In undertaking this assessment task, you as the candidate are providing consent for your work to be
reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern
regarding this permission please discuss this with your assessor prior to undertaking the task.
Objective To provide you with an opportunity to show you have the required knowledge
for this unit.
Candidate Declaration
Candidate name:
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Trainer’s name:
Date:
Assessment declaration: I declare that no part of this assessment has been copied from another
person’s work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another
person. I understand that plagiarism is a serious offence that may lead to
disciplinary action.
Candidate signature:
Your trainer and assessor will be grading your work and provide you with constructive feedback
on the Learning Management system.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Task 1 – Knowledge questions
Scenario
Read the scenario and answer the questions below:
Scenario
You are a frontline manager with responsibility for managing the performance
of a team of twelve people. Team members currently work four days per week.
Eight members of the team work Monday to Friday. The other four members of
the team each work two days during the week and Saturday and Sunday. These
four people would normally be paid penalty rates for the hours worked on the
weekend.
The organisation has now implemented a Workplace Agreement. The
Workplace Agreement includes a pay rise for all members of the team, however,
penalty rates will no longer be paid on weekends.
Other benefits for employees in the Workplace Agreement include improved
access to training and education and a requirement that all job vacancies be
filled by internal applicants wherever they have the necessary skills, knowledge
and experience.
Your manager has explained to you that the senior management team is
committed to increasing the levels of multi-skilling amongst employees. You will
need to consider that in financial terms there is no longer any benefit in working
weekends.
Question 1
How would you ensure that the team was involved in decision making processes
and had opportunities to participate in planning and operational aspects of the
work team? (approx. 30 words)
Answer
To ensure that the whole team was involved in the decision-making process, appropriate time
must be provided to them (Mitchell 2019) so that they can get the opportunity in the planning
and operational aspect for working as a team.
Question 2 What measures could you put in place to ensure the dynamics among team members support
and not hinder team performance? (approx. 30 words)
Answer
Considering the above scenario, to ensure dynamics among team members, it is important to
define the roles and responsibilities of each of the employees. Also, the development of a team
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

charter and by enhancing the team culture dynamics among the team member can be ensured.
Question 3 What are the possible conflicts or issues that could arrive in this situation?
(approx. 30 words)
Answer:
As there will be no penalty rates for the weekends, no one will be wanting to work during the
weekends. Thus, it is quite natural that a team conflict will occur in this situation.
Question 4
List two (2) reasons you can think of to explain why a team member may not be actively
participating in team activities? Make some suggestions of things you could do to try to
encourage them to participate more? (approx. 80 words)
Answer:
Reason for non-participation Suggestions to increase participation
The team member might be
demotivated due to some kind of
issues.
Team members can be appraised
for their good performance which
will motivate them towards the
work.
The team member does not have
enough knowledge to help in the
team activities.
Proper training can be provided to the
employees so that they can participate
actively in team activities.
Question 5 How would you go about gaining consensus? (approx. 30 words)
Answer:
Gaining consensus is crucial in several aspects. To gain this, first, it is important to know the
person whom with dealing is done. Also, in a team, ensuring and encouraging participation is
another way of gaining consensus.
Question 6 What strategies and methods do you or other frontline managers use to refer unresolved issues,
concerns and problems to higher levels of the organisation? (approx. 30 words)
Answer:
Immediate action is one of the important strategy taken by the frontline managers for referring to the unresolved
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

issues and concerns (Deschamps 2019). Also, meeting with the conflicted parties is another measure taken by the
frontline managers for referring problems and concerns to a higher level of the organizations.
References:
Deschamps, C., 2019. Stages of management control in a large public organization: from top
to frontline managers. Journal of Management Control, 30(2), pp.153-184.
Mitchell, D., 2019. Making foreign policy: Presidential management of the decision-making
process. Routledge.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au