BSBWOR502 Lead and Manage Team Effectiveness: Complete Solutions

This document provides solutions for the BSBWOR502 Lead and Manage Team Effectiveness Learner Workbook. It includes answers and explanations for various activities, such as consulting team members on team purpose, detailing views on roles and responsibilities, developing performance plans, and supporting team members in meeting performance outcomes. Case studies and workplace examples are used to illustrate key concepts related to team performance, coaching, mentoring, and training. The solutions cover topics like establishing team performance plans, facilitating team cohesion, and liaising with stakeholders, providing a comprehensive guide for learners undertaking this assessment. Desklib offers a platform for students to access similar solved assignments and study resources.

BSBWOR502
Lead and manage team
effectiveness
Learner Workbook

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Table of Contents
Table of Contents.............................................................................................................................2
Candidate Details.............................................................................................................................3
Assessment – BSBWOR502: Lead and manage team effectiveness...............................................3
Competency Record to be completed by Assessor........................................................................4
Observation/Demonstration............................................................................................................5
Activities...........................................................................................................................................6
Activity 1a......................................................................................................................................6
Activity 1a continued.....................................................................................................................7
Activity 1b......................................................................................................................................8
Activity 1c....................................................................................................................................10
Activity 2a....................................................................................................................................12
Activity 2b....................................................................................................................................14
Activity 2c....................................................................................................................................16
Activity 3a....................................................................................................................................17
Activity 3b....................................................................................................................................19
Activity 4a....................................................................................................................................24
Activity 4b....................................................................................................................................26
Activity 4b continued...................................................................................................................27
Activity 4c....................................................................................................................................28
Skills and Knowledge Activity.......................................................................................................30
Major Activity..............................................................................................................................31

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Candidate Details
Assessment – BSBWOR502: Lead and manage team effectiveness
Please complete the following activities and hand in to your trainer for marking. This forms part of
your assessment for BSBWOR502: Lead and manage team effectiveness.
Name: ____ ___________________________________________
Address: _____________________________
Email: ____ _____________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed: ________________________________2163_______________________
Date: __________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below;
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________

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Competency Record to be completed by Assessor
Learner Name: _______________________________________________________
Date of Assessment: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as;
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET COMPETENT (Please circle)
If not yet competent, date for re-assessment: ____________________________________
Comments from Trainer / Assessor:
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Assessor Signature: ________________________________________________________

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Observation/Demonstration
Throughout this unit, the learner will be expected to show their competency of the elements
through observations or demonstrations. The observations and demonstrations will be completed as
well as the formative and summative assessments found in the Learner Workbook. An explanation of
demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Each
task must be observed. You will need to ensure you provide the learner with the correct equipment
and/or materials to complete the task. You will also need to inform the learner of the time they have
to complete the task; this will once again vary, depending on the task.
You will need to demonstrate you can:
1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate teamwork
4. Liaise with stakeholders
You should also demonstrate the following skills:
 Reading
 Writing
 Oral communication
 Navigate the world of work
 Interact with others

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 Get the work done
Activities
Activity 1a
Estimated Time 30 Minutes
Objective To provide you with an opportunity to consult team members regarding team
purpose and develop a shared understanding.
Case Study Time to REFLECT!
In groups of three (3) or as directed by the instructor, reflect on a common
understanding of team purpose from what has been discussed so far.
Is it clear?
Do you have practical examples to share?
Make notes and be prepared to then discuss with the class.
Notes:
The team purpose in nutshell is the achievement of the common objectives for
the organization. Team purpose ensures that the work is completed on time
with enhanced productivity of all the team members. Team leader is an
important element in Team purpose; he is the person responsible to make the
team work through the achievement of the objectives. Team purpose provides
the reasoning that the efforts of people working together are bigger than the
individual efforts.
The underlying understanding of team purpose is the accomplishment of the
team and organizational objectives within the time frame with increased
efficiency and productivity.
While working on the group assignment, we all divided the task according to the
relevant skill sets and the proficiency of the team members to complete the
task. The task was further broken down into milestones and a deadline was
attached for the completion of each task. This helped us in completing the task
before time and we also had time in hand to discuss the task with each other.
Thus, it can be seen that team purpose is not only to ensure that the work is
completed on time, but it also increases the efficiency and productivity of the
team members.

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Activity 1a continued
Estimated Time 30 Minutes
Objective To provide you with an opportunity to detail your views on roles,
responsibilities and accountabilities.
Case Study From your experience and that of your WORKPLACE, detail your views on roles,
responsibilities and accountabilities.
Roles Responsibilities Accountabilities
Marketing Manager
Finance Manager
The responsibility of the
marketing manager is to
ensure that he takes care
of the marketing,
promotion and
advertising of the
company’s product. He
has to ensure that the
product has a good
visibility in the market
through the usage of
various traditional and
contemporary tools of
marketing
The responsibility of the
finance manager is to
ensure that the company
has a good cash flow and
liquidity and remains
solvent in the longer run.
He is also accountable for
managing the various
cost heads and
overheads and allocation
of budgets to different
departments of the
company. He is also
responsible for raising
sufficient funds for the
growth and sustainability
of the company and to
look for avenues of
investment opportunity.
Accountabilities is
towards the brand
awarenss, brand visibility,
brand recall, marketing
and promotions.
The accountability lies
towards the P&L of the
company, managing and
circulating the financial
statement to the
shareholders and the
stakeholders. He is also
accountable to ensure
the Return on Investment
and other financial
metrics.

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Activity 1b
Estimated Time 30 Minutes
Objective To provide you with an opportunity to detail your findings on performance
plans to establish expected outcomes, outputs, key performance indicators and
goals for work team.
Case Study Develop performance plans to establish expected outcomes, outputs, key
performance indicators and goals for work team
Using your workplace as an example, detail your findings/views on the
following areas discussed in the above element, as it relates to teams.
Area Your workplace Your views
Develop performance
plans I work at Amazon in the
capacity of the digital
marketing manager. The
team of digital
marketing at Amazon
Australia consists of ten
members. The goal of
the team is to increase
the visibility of the
website, remarketing
and marketing of the
product and to ensure
that the traffic on the
website increases by a
factor of 2X in the
quarter. The team is also
responsible for
monitoring the activities
on the social media
In my views the
performance plan has to
be objective oriented
with clear cut deadline,
responsibilities and roles
of an individual. The
performances plan will
serve as a yardstick to
measure the success of
any business employee.

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Improved individual and
team, performance and
participation
In order to improve the
team performance, it is
required to lay emphasis
on team work and
conduct team building
activities to ensure the
participation of
individual’s .Setting up
of performance plan in
tandem with the line
manager and HR
manager will ensure the
employees are aware of
their goals and the
deadlines associated
with them.
My views on improving
the team performance
are by ensuring a higher
team participation in the
team work and team
building activities. Team
work is the foundation of
success of any team with
enhanced productivity
and efficiency.
Measures for monitoring and evaluating
Area Your workplace Your views
Expected outcomes The expected outcome for
monitoring and evaluating the
performance plan are:
 Setting up of SMART
goals
 Review of the goals
My views on the
monitoring and
evaluating the
performance of
employees are based
on the
implementation of 360

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every month.
 Assessment of the
performance by HR
 Daily working report
 Monthly working
report.
 % of target achieved
degree balanced
feedback process. The
performance
management plan will
ensure that the
performance of the
employees is
monitored round the
year and constructive
feedback is given to
him periodically.
Outputs The output of the above plan
will be:
 Higher motivation of
employees.
 Low employee
turnover.
 Better employee
engagement.
 Enhanced team
productivity.
 An environment of
learning and growth.
 Accomplishment of
the goals and
objectives on time.
 Job satisfaction
In my opinion the
output of the
performance plan is
directed towards
employee motivation,
engagement,
retention which will
ultimately contribute
to higher job
satisfaction.

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Key performance
indicators
The Key performance
indicators will be:
 % of target
completion
 Attendance
 Deadline missed
 New customer
acquisitions.
 Number of clients
retained
 Increase in the traffic
on the website.
 Sentimental analysis
on Social media
 Remarketing
conversion.
 % of conversion from
the ad displayed on
social media and
other affiliates.
The underlying idea of
setting up the key
performances
indicator is to make
the employee know
his clear goals. One
has to know the
parameters on which
is performance will be
evaluated and
appraised.