BSB51918 Diploma: Lead and Manage Team Effectiveness - Report

This report delves into the critical aspects of leading and managing team effectiveness. It begins by defining group dynamics and exploring its impact on team performance, highlighting the negative effects of excessive competition, lack of personal recognition, and groupthink. The report then examines social loafing, its detrimental effects on team motivation and performance, and provides preventive measures. It also discusses the phenomenon of groupthink, outlining its advantages and disadvantages in decision-making. Furthermore, the report details effective team-building techniques, including investigation, communication, and goal setting. It also covers team consensus, methods to achieve it, and strategies for resolving workplace disputes, emphasizing the importance of effective dispute resolution for maintaining positive employee relationships and achieving organizational success. The report concludes by stressing the significance of transparency in resolving disputes and fostering strong team bonding.

Running Head: LEAD AND MANAGE TEAM EFFECTIVENESS
Lead and Manage Team Effectiveness
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1LEAD AND MANAGE TEAM EFFECTIVENESS
Group Dynamics
The systematic behaviour, as well as the psychological process that mainly occurs in a
social group or two or more social groups, are considered to be the group dynamics. The term
group dynamics is being coined by the famous social psychologist Kurt Lewin in the year
1890-1947, which solely describes the positive as well as negative forces that are there in a
group. This also helps the individual in the decision-making process as well (1).
Three Aspects of Group Dynamics
In group dynamics, three significant aspects can create a negative effect on team
management and they are excessive competition which might negatively impact team
performance. There is no personal recognition in the group dynamics, which might affect
adversely along with that there is danger in the groupthink as people might lose their
creativity in the process (2). In group dynamics, this type of negative impact on team
performance can be seen, and this needs to be eliminated to uplift the team performance.
Social Loafing
Social loafing is considered to be the type of people who exert less effort so that the
group can reach the target as they are in a group. This creates a negative effect on team
performance as this demotivates the other team member.
This can disturb the culture of the team, and the team will be unable to provide high
performance in the market. This can also demotivate the team members as well to ensure
low-quality performance (3).

2LEAD AND MANAGE TEAM EFFECTIVENESS
This also put a negative effect on the size of the team as people might leave the group
as they are not getting personal recognition for performing well in the team from the other
candidates (4).
Preventing Social Loafing
The leader can avoid the social loafing in the group by taking precaution, which will
assist them in uplifting the performance of the team in the market and enabling them to
achieve their goal in it. The three precautions are as follows: the team should use metrics so
that they can measure the contribution of the individual towards the team goal (5). The leader
must ensure that there is a transparency in the individual tasks as well as in the goals. Lastly,
the leader should keep track of the progress of the assignment of the individual. This will
enable them to prevent social loafing.
Phenomenon of Groupthink
Groupthink is considered to be the psychological phenomenon where the members of
the group tend to find the conformity, which ultimately results in the dysfunctional of the
decision-making process of the group. This finally minimizes the conflict that might occur in
the group and assist them in making a collective decision for the benefit of the group (6).
Therefore, this needs to look after by the group so that they can achieve success in the
process and help them to work accordingly in the process.
Advantages and Disadvantages of Group Decision-Making
Advantages Disadvantages
 In group decision-making, there is a
diversity in the opinion, which assist
the leader with the option to look
 Group decision-making is quite a
time consuming as all the members
are not agree with the same decision

3LEAD AND MANAGE TEAM EFFECTIVENESS
after. due to the diversity in the opinion.
 There is a collective contribution to
the ideas, which enable the group to
perform well in the organization (7).
 There is social pressure in the group
decision-making process, which
might create a negative impact.
 This generates interest as well as
involve the team member to
participate in the decision-making
process.
 There is a difference in ideas and
opinion, which might affect the
decision-making process of the
group (8).
Team-Building Techniques
The three effective team-building techniques that can be used by the leader to develop
a team which is efficient as well as useful for the team to achieve the target in the
organization and they are:
 Investigate: The leader needs to investigate the experience of the employees so
that they can help them to perform the individual target. For example: This can be
done with the help of the survey conducted by the leader to possess the knowledge
of the mental state of the employees.
 Communicate, Communicate and Communicate: The leader needs to
communicate with the employees who are working under the leader so that they
can possess transparent knowledge regarding the matter. For example: The leader
needs to inform the target as well as the vision that they own so that the
employees can work accordingly (9).
 Set Goals: The leader needs to set the individual goal so that they can work
accordingly and can enable the team to perform well in the organization. For

4LEAD AND MANAGE TEAM EFFECTIVENESS
example: The leader should set the achievable target so that they can motivate the
employees to work hard in the organization (10).
Team Consensus
Team consensus is considered to be the mutual agreement that is being done within
the team where the decision is being addressed so that the satisfaction can be earned in the
process. The participant may or may not like the decision, but the choice is being taken on the
agreement of each member in the organization (11). These are important for the team leader
to look after so that the bonding can be maintained in the process, which help them to achieve
the target in the process.
Methods to Assist Team to Reach Consensus
The two primary ways that can be used to assist the team in reaching the consensus
are ensuring and encouraging to participate where the team leader provides that everyone join
so that they can reach the agreement. On the other hand, the leader can also use multi-voting
techniques, which will enable the team leader to reach the consensus decision, which is
beneficial for the team to perform well in the organization (12).
Resolving Workplace Disputes
There are four primary ways to address the workplace disputes so that they can
achieve success in the market and can attract the customers to avail product or service from
the organization, and they are:
 The leader needs to determine the type of investigation that they are going to do to
analyse the problem or the disputes that are there in the workplace.

5LEAD AND MANAGE TEAM EFFECTIVENESS
 In the next step, the leader or the firm need to follow the internal procedures
which will help them to take action forward so that they can solve the problem
that occurred in the process (13).
 In the next step, the core complaint is being identified so that proper methods can
be used in the process so that they can expand in the market and can obtain what
they are willing to receive by solving the problem.
 In the last step, the problem is being solved with the viewpoint of the long-term
goals so that the company can generate revenue by solving the disputes (14).
Effective Dispute Resolution
Dispute resolution enables the employees to maintain a good relationship with each
other so that they can come to a conclusion and can perform well in the market. This is
essential for the company as well as the team leader to look after so that they can achieve the
success in the process and can assist the company in reaching the target so that they can grow
in the market (15). Therefore, to resolve the dispute transparency can be maintained in the
process and can establish a strong bonding among them.

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