Effective Team Management Strategies: A Report for BSBWOR502

Desklib provides past papers and solved assignments for students. This report covers team management strategies and conflict resolution.

BSBWOR502 Lead and management

Table of Contents
Assessment task 1.....................................................................................................................4
Question 1) Explain 4 strategies which can be used in managing team which can clear the
responsibilities?..........................................................................................................................4
Question 2) Describe the three different support that can be given to the team members so
that they can easily engage in to give quality outcomes............................................................5
Question 3) Describe the three-communication method which can be used to communicate
with the team members..............................................................................................................6
Question 4) As a manager how can be ensured that he or she is viewed as a positive role
model.........................................................................................................................................7
Question 5) How to ensure that employees or team members are actively taking participation
in the decision-making process?................................................................................................8
Question 6) Why it is very important to stay communicated with the managers in any aspect
of work?......................................................................................................................................9
Question 7) Explain the five stages of group development......................................................10
Question 8)..................................................................................................................................11
How conflicts can be managed in the organization?................................................................11
How to handle a person who is afraid of speaking in the organization?..................................11
How to handle someone who doesn't take responsibilities about the mistakes they have
occurred?.................................................................................................................................11
Someone avoids sharing information.......................................................................................11
How to overcome a problem when someone dominates us?..................................................12
Team members sharing skills and ideas..................................................................................12
Someone is good at mediating................................................................................................12
Question 9)..................................................................................................................................13
Briefly describe the responsibilities of a manager while assigning the tasks?.........................13
The responsibility of the member while receiving the work from the managers?....................13
Does any policies or procedures been required while extending any work overtime?............13
What are the benefits that an organization have in the context of training?............................14
Briefly summarize the mentorship relationship........................................................................14
Summarize the mentorship process........................................................................................14
What behavior is expected from those who are followed in the conflict resolution process?. .14
What happens if the issue does not resolve?..........................................................................15
What is mentioned regarding privacy and confidential?..........................................................15
Question 10)................................................................................................................................15
How to reward a team member?..............................................................................................15

How to show that their values are important?..........................................................................15
How to encourage them to work continuously towards their goals?........................................15
How to reward a team because they have done the work before time?..................................15
Question 11) What are consensus and the Quaker model?....................................................16
Outline the five conflict-handling modes referred to in the Thomas-Kilmann Conflict Mode
Instrument................................................................................................................................16
Question 12) The five conflict points are:.................................................................................16
Assessment 2..............................................................................................................................17
Part A) Email invitation.............................................................................................................17
Part B) Email Invitation............................................................................................................19
Part C) Email invitation............................................................................................................20
Part D)......................................................................................................................................21
Part E) Performance management and policy:........................................................................22
Part F) Email invitation.............................................................................................................23
References:.................................................................................................................................24

Assessment task 1
Question 1) Explain 4 strategies which can be used in managing team
which can clear the responsibilities?
It is very important to know that the team management is very crucial and it should not
be managed without the use of certain strategies. The 4 strategies which ultimately help
in the managing teams are:
Smart hiring: The team members should not be guided at every point of time and also,
they should be able to so work more than what given to them. If the team is new, the
members should be hired by new universities and startups. While interviewing it is very
important to know whether the candidate can do multiple works or not (ER services,
2017).
Focus organization: While doing more than one task during a day, it is very important
for those people, who can do multiple tasks in a single period. The proper use of tools
should be there, to manage and organize those services.
Encouragement: In the early stage or work, it is very important to understand that work
is always more, it is the need to manage multiple and more works. Encouragement is
too much required.
Prioritize their work: It is very important to understand that a single team can’t able to
achieve a big task. We should figure out the important task, which should be completed
first, which are important. It also makes the team member realize the importance and
responsibilities (Red note, 2018).

Question 2) Describe the three different support that can be given to the
team members so that they can easily engage in to give quality outcomes.
There are many ways to provide support to the team members which can ultimately
encourage them to quality products are:
 Provide support to the team by frequently checking the work which may be the fear or
other, it is very important to meet the team during bad market periods. It can be very
costly to leave the team at their own, working on a big project, a correct review is
required. Daily judging and monitoring can make the member fear out and they may
create problems. Regular progress monitoring should be there (ER services, 2017).
 Support the team with keeping in touch with them, it is very important in a very crucial
point of time.

Question 3) Describe the three-communication method which can be used
to communicate with the team members.
Communication is very important in every aspect of life whether in a team or in a family,
friends or relatives.
Mail: In the offices and professional work areas, Email communication is very important
and also it is very feasible. This is very helpful as it can be float information by one
person to many others without hampering their work, one big disadvantage is it cannot
be accessed by anybody and it cannot float detailed information.
One on One: It is a more informative way of communication but it can indulge only a
single person. It is a 2-person communication and it is its disadvantage as it cannot float
a single message to many others in a less span of time (ER services, 2017).

Question 4) As a manager how can be ensured that he or she is viewed as
a positive role model.
There are these 7 role model qualities anyone should possess such as:
 Leadership and confidence: It is very important to understand what a leader is and
what are his or her capacities. Anyone who is helping everyone and solving a problem
in a versatile way, that person has leadership qualities.
 Uniqueness should be there and it is a good quality to have. Pretend normal and
genuine in every aspect of life. The first perspective of a person as a role model is a
person who has a unique personality (ER services, 2017).
 Showing respect and taking care of others is very important. A role model should be
very well behaved and should show respect. There is a personality which will improve
the role model.

Question 5) How to ensure that employees or team members are actively
taking participation in the decision-making process?
 Suggestion boxes and the inclusion of these boxes for any issues the team members
are facing can be included in this way of involving the members in team decision
making. It is a very good way of involving the members for the decision-making process
and to suggest new changes which should be implemented (ER services, 2017).
 Form a committee: A small company has an advantage as a smaller number of
members give an opportunity to listen to everyone suggestion, but once it reaches to a
certain extent, a large number of members can’t serve a good chance to everyone,
hence a committee should be made which can include the suggestions of all members
(Skills you need, 2017).

Question 6) Why it is very important to stay communicated with the
managers in any aspect of work?
It is very much known that how much big organization it is, the communication between
the members and the manager become difficult. It is quite difficult for managers and
member to stay connected all the time. Communication is necessary to build a good
vision and strategy for a better business. Managers are the ones who are responsible to
float any information from the leadership to non-leadership (Mindtools, 2015).
It is the managers who are responsible to communicate with the people whose goals
should be achieved. It is not possible for the leaders to communicate daily with the
organizations.

Question 7) Explain the five stages of group development.
The five stages of Group development are:
Forming stage: It is the first and initial stage of group development, at this point in time
the group members are not too close to each other and they are full of anxiety. It is the
behavior of the members which can be desired by the members of the group. There are
many disadvantages to this stage such as it is difficult to understand the purpose of the
group. Group members should be known how to manage the group and how to achieve
the purpose made. This particular stage is also called the Orientation stage (Mindtools,
2015).
Control scuffle: The second stage in the development of the group is called the
storming stage. The storming stage is the main stage where disputes and competitions
between the group members generally occurring. In this stage, the newly joined group
members try to adapt to the environment.
It is a stage of good and energetic group members and the members who want to be in
their comfort zones they remain in that zone.
Norming stage: This stage is very comfortable for each and every group member. The
members feel comfort, ease of talking, corporative and productive communication
between the members.
Performing Stage: When the purpose of the group is clear, then the group members
can work towards performing better. This stage is the stage of improvement and
development. This stage is when the group is united and work in a well collaborative
manner. The member of the group at this stage trust and help each other in achieving
their goals (ER services, 2017).
Adjourning stage: This stage is the closure stage and too much confusion as all the
tasks given has to be completed at this stage.

Question 8)
How conflicts can be managed in the organization?
Establishing certain policies which force the members to not to indulge in the conflicts. A
written policy can be a good way of stopping such conflicts into the organization. These
kinds of policies can be shown or managed by the human resource management and
can be briefed to the team in an orientation program (Mindtools, 2015).The guidelines
given should describe briefly what is important in a scenario of conflicts and the actions
that will be taken in such a case.
How to handle a person who is afraid of speaking in the organization?
These are the steps to overcome this issue:
 it is very important to understand about the material they will be talking about. Any
person cannot speak until he or she connects with the information he or she wants to
convey. Try to speak alone if you are not able to share your views, share with friends
first.
How to handle someone who doesn't take responsibilities about the mistakes
they have occurred?
It is not possible to blame anybody if he or she is not ready to take the responsibility.it is
very important to overcome the excuses made by the members. People heard saying I
know it is my fault but I can’t take the responsibility. It is very important to understand
that taking responsibility is important.
Anxiety is also now a very big problem as people are taking responsibilities but they are
not able to solve a problem which they have made. People sometimes get panic and
they back out from some problems from which they can counter.
Someone avoids sharing information.
Information should be shared frequently if someone stopped sharing information try to
find out the problem which is stopping him or her to share that problem. Any
communication gap can lead to a small problem and it can convert that small problem

into a big problem. Try to connect with that person and finding the main cause of not
sharing the information is very important.
How to overcome a problem when someone dominates us?
 Someone who dominates in any conversation dominates mainly because he or she
thinks that you are less informed or have less knowledge regarding this particular thing.
It is important to make him or she realize that they are very much knowledgeable in this
context of information, it is important to make realization that they are also
knowledgeable regarding the topic which has been in discussion (Skills you need,
2017).
Team members sharing skills and ideas.
Team working is not only doing work together, but it is also to work in a collaborative
manner helping each other in their problems. Sharing information and problems with
other members is an important part of this section (ER services, 2017).
If a person assigned a task it does not mean that task cannot be completed by another
member who did not get it. It is very important to share information and ideas as a
single work can be given again to another person in the future.
Someone is good at mediating.
Mediation is very much required and it should be included in each task. Mediation is
including a third party which is having the knowledge regarding that area. Mediation is a
very good way of solving problems. Mediation includes supporting the agreement to
help solve the work(Mindtools, 2015).