TAFE NSW Diploma of HR - BSBWRK520: Employee Relations Project

This project assesses the student's skills in developing and implementing employee relations policies, focusing on flexible work arrangements within the context of the General Retail Award 2010. The project requires a review of policy options (job share or four-day week), a survey to gather stakeholder feedback, and the creation of an implementation and contingency plan. It also includes a negotiation plan to address employee objections and the development of a legally compliant Right to Request Flexibility Policy. The student addresses various aspects of policy development, risk management, and stakeholder engagement, demonstrating an understanding of relevant legislation and organizational objectives. The assessment covers areas like cost-benefit analysis, risk assessment, communication strategies, and the practical application of employee relations principles. The project culminates in the creation of a comprehensive policy document, ready for implementation.

Project Assessment (Event 2 of 3)
Criteria
Unit codes, names and release numbers
BSBWRK520 Manage employee relations (1)
Qualification/Course code, name and release number
BSB50618 Diploma of Human Resources Management (3)
Student details
Student number
Student name
Assessment Declaration
· This assessment is my original work and no part of it has been copied from any other
source except where due acknowledgement is made.
· No part of this assessment has been written for me by any other person except
where such collaboration has been authorised by the assessor concerned.
· I understand that plagiarism is the presentation of the work, idea or creation of
another person as though it is your own. Plagiarism occurs when the origin of the
material used is not appropriately cited. No part of this assessment is plagiarised.
Student signature and Date
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Resource ID: TBS_18_005_BSBWRK520_AE_Pro_2of3 STUDENT NAME:

Version: 20190919
Date created: 25/01/2019
Date modified: 19/09/2019
For queries, please contact:
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© 2019 TAFE NSW, Sydney
RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning Bank
The contents in this document is copyright © TAFE NSW 2019, and should not be reproduced without the
permission of the TAFE NSW. Information contained in this document is correct at time of printing: August 31,
y. For current information please refer to our website or your teacher as appropriate.
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Assessment instructions
Table 1 Assessment instructions
Assessment details Instructions
Assessment overview The objective of this assessment is to assess your skills and knowledge
required to develop implementation and contingency plans for
industrial relations policies.
Assessment Event
number
2 of 3
Instructions for this
assessment
This is a project based assessment and it will be assessing you on your
knowledge and performance of the unit.
This assessment is in two parts:
1. Employee relations policy and plan
2. Assessment feedback
Submission instructions On completion of this assessment, you are required to submit each part
as advised by the assessor.
If you study online, you will submit this assessment by uploading it in
your online platform.
Ensure your name is at the bottom of each page of this assessment.
It is important that you keep a copy of all assessments submitted to
TAFE and complete the assessment declaration when submitting the
assessment.
This is an individual assessment, and your answers must be your own.
What do I need to do to
achieve a satisfactory
result?
To achieve a satisfactory result for this assessment, all tasks and
questions must be answered correctly.
This may involve your assessor, allowing you to resubmit some of your
answers. Alternatively, your teacher/assessor may ask you additional
questions to confirm your understanding and knowledge of the topic
area.
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Assessment details Instructions
What do I need to
provide?
If working off-campus, a computer with internet access to complete
electronically and upload the assessment and/or pen to handwrite your
responses.
Training materials and other research you have completed to refer to
while completing the answers.
What the assessor will
provide
Where completed on-campus, access to a computer with working
internet to complete electronically and upload the assessment.
Due date and time
allowed
The assessment must be submitted by the due date noted on the Unit
Assessment Guide. If you study online, you can find assessment due
dates/time allowed/venue information on your online platform on the
Assessments page or in your Training plan.
You should allow a minimum of seven hours to complete this
assessment. You may need additional time for preparation, research,
revision and stakeholder engagement activities related to your
assessment.
Supervision This is an unsupervised, out of class assessment.
Your assessor may ask for additional evidence to verify the authenticity
of your submission and confirm that the assessment task was completed
by you. This may include oral questioning, comparison with in-class work
samples, or observation.
Assessment feedback,
review or appeals
In accordance with the TAFE NSW policy Manage Assessment Appeals,
all students have the right to appeal an assessment decision in relation
to how the assessment was conducted and the outcome of the
assessment. Appeals must be lodged within 14 working days of the
formal notification of the result of the assessment.
If you would like to request a review of your results or if you have any
concerns about your results, contact your Teacher or Head Teacher. If
they are unavailable, contact the Student Administration Officer.
Contact your Head Teacher for the assessment appeals procedures at
your college/campus.
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Specific task instructions
The instructions and the criteria in the tasks and activities below will be used by the assessor
to determine if you have satisfactorily completed this assessment event. Use these
instructions as a guide to ensure you demonstrate the required skills and knowledge.
Read the questions carefully. The word count is a general guide and is provided to ensure
you write enough detail to adequately answer the questions.
Answers must include Harvard in-text referencing where appropriate, as well as a reference
list at the end of the document. Information on using Harvard referencing can be found in
the TAFE NSW Harvard Referencing Guide
(https://share.tafensw.edu.au/share/file/316a6f1b-57d3-4a83-bfdd-4e82851e14b2/1/
Harvard_Referencing_Guide.pdf).
Part 1: Employee relations policy and plan
The objective of this assessment event is to assess your skills and knowledge required to
develop implementation and contingency plans for industrial relations policies.
This assessment event must be completed before Event 3 – Skills.
To complete this assessment, you will be required to read the Scenario below and respond
to Tasks 1-6.
On completion of this assessment, submit by the due date:
· BSBWRK520_AE_Pro_2of3 document with signed Assessment Declaration on page 1.
· Right to Request Flexibility policy.
Scenario:
You are a departmental manager at Plan2go.
Senior Management have proposed reviewing options for local departmental arrangements
to apply Clause 9 of the General Retail Award 2010 which states that: an employer and an
individual employee may agree to vary the application of the terms of the award in order to
meet the genuine needs of both the employee and the employer relating to relating to
arrangements for when work is performed.
In your team you have already introduced working from home arrangements, and you are
now considering two other options - job share and a four-day week.
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You will find more information on job sharing at the Australian Human Rights Commission
website (https://www.humanrights.gov.au/quick-guide/12056) and the four-day week at the
4 Day Week Global Ltd website (https://4dayweek.com/).
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Task 1: Review policy
Review the feasibility of one of the policy options against the following criteria in the table:
· Fair Work Act 2009
· General Retail Award 2010
· Plan2go People and Culture Crew Strategic Overview and Operational Plan
· Cost-benefit
· Risk analysis
Your response should be approximately 250-300 words.
Table 2 Policy review
Policy option: Nominate either job share or 4 day week
Criteria Evaluation of feasibility
Fair Work Act 2009
General Retail Award 2010
Plan2go People and Culture
Crew Strategic Overview and
Operational Plan
Cost-benefit
Risk analysis Risk analysis in retail is a topic that can help in justification of
the needs risks that can hinder the operations of a company
(Gallagher et al. 2016). Regardless of the nature of operations
of an organisation, it can be said that there can be various
factors that can be deemed to be risk for the operations of the
company. There are various issues that can prove the
feasibility of conducting a risk analysis. It is with the help of
risk analysis, that companies are able to identify the factors
that can hinder their productivity.
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Policy option: Nominate either job share or 4 day week
Criteria Evaluation of feasibility
Decline in individual customer spending is factor that can
bring down or hinder the profitability of a company (Zhang et
al. 2017). With the help of a risk analysis, factors such as the
latter and various other factors can be identified. There can
also be risks such as loss of reputation, rise in competition,
failure of the supply chain, fraudulent activities, incidence of
online shopping and various other risk that can bring down the
performance of a company and thus, they can be identified as
risks. The feasibility of risks should never be undermined by
companies and it is due to the same that companies are able to
comply with the changes on the business environment where
the company is operating in. Hence, it can be said that
activities such as risk analysis should be carried out by
companies in the retail industry as it helps the companies
identify areas of potential risk and reduce chances of the same.
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Task 2: Employee relations activity
To develop your flexible work policy and procedures from Task 1, you will need to work with
internal stakeholders.
a. Design a simple five question survey to seek views and opinions from affected
stakeholders, either individually or through their representatives on your flexible
work hours option. Your response should be approximately 50-100 words.
b. Confirm how will you communicate the survey and receive feedback. Your response
should be approximately 25-50 words.
c. Confirm how you will give feedback on the results to the stakeholders. Your
response should be approximately 25-50 words.
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Task 3: Implementation and contingency plan
a. Develop an implementation plan in logical order for the flexible work policy you
nominated in Task 1 in the table below. Add additional rows where necessary.
Strategies and actions in the plan must include:
· proposal
· negotiation of terms / bargaining process
· process of agreeing to and writing new flexible hours policy and procedure
· communication of final agreement
· communication of procedures for applying for flexible hours
Your response should be approximately 100-150 words.
Table 3 Implementation plan
Strategies / Key actions Sub-actions Staff
responsible
Timeframe
Flexible timing Communicating the changes HR manger 2 months
Half-yearly appraisal Sending mail HR manger 6 months
Working from home Approving through board of
directors HR manger 1 month
Allowances Communicating with finance
department
HR manger
and finance
manager
9 months
Leaves Updating the leave policy HR manger 6 months
Collective bargaining
forum
Communicating changes to present
trade unions
HR manger
and Union
Leader or
Representati
ve
9 months
b. Develop a contingency plan which identifies a minimum of four risks or barriers for
implementing the policy option and propose contingency actions to manage these.
Your response should be approximately 100-150 words.
Table 4 Contingency plan
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