BSBWRT301: Business Communication Assessment 1 - Letter, Memo & Report

This document presents a solution for BSBWRT301 Assessment 1, focusing on business communication. The assignment includes two main tasks: a business letter and a memo report. The business letter is written from Marks and James Associates to the ABC Charity, declining a donation request while explaining the company's decision to support local artists through an art show. The memo report, addressed to the Personnel Manager of Cartwright Pty Ltd, analyzes the company's performance appraisal system, identifying employee dissatisfaction and management feedback issues. The report includes an introduction outlining the memo's purpose, findings detailing staff concerns, and recommendations for improving the system, such as providing training to managers. Additionally, the assignment brief provides a document plan and draft template, offering guidance on letter layout and memo report structure. The document also includes a sample policy and procedures document, offering insights into general company policies.

BSBWRT301: ASSESSMENT 1
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Table of Contents
Task 1: Business Letter....................................................................................................................3
Task 3: Memo report.......................................................................................................................4
Reference List..................................................................................................................................6
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Task 1: Business Letter
2nd June 2020
Helen Ferguson
ABC Charity
740 Pitt Street, Sydney 2000
Dear Director
Unable to pay the charity
Thank you for your letter of 1st June 2020,
We are happy to know that your organization, ABC charity is working for the betterment of
society. We have received a letter that your organization which is willing to receive charity from
our organization. It is to inform you that this year our organization has planned to arrange an Art
show. This show will be helpful in promoting local talent and display their art to the world.
Our business is fond of the work that has been executed each year by the ABC charity, but this
year we have planned to help the society from another perspective. We are planning an art show
that will be a mode of encouragement to the artist, and they will be able to gain enthusiasm from
this event. This event aims to build self-esteem of the local artist who has somehow lost their
belief in their talent. The business, with the help of this event, is willing to gain popularity
among the artist as well.
Therefore, we want to inform you that our company will not be able to donate the amount as a
charity to your origination. I hope this will not hamper our relationship on any ground, and we
are looking forward to developing a strong bond in the coming times.
Please contact us in case of any query
Yours Sincerely
Maurice Abrahim,
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Public Relations Manager
Marks and James Associates
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Task 3: Memo report
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To: Lin Woo
Personnel Manager
Cartwright Pty Ltd
From: XYZ
Assistant Personnel Manager
Date: 2nd June 2020
Subject: Changes that is essential in the current Performance Appraisal system
Introduction
The business of Cartwright Pty Ltd has introduced a Performance Appraisal system. The memo report
is an analysis of the system to find out its effectiveness with respect to the stated business. The memo
also highlights the areas that are facing issues in the business due to the recent introduction of the
Performance Appraisal system in the sales department.
Findings
It has been identified that the staff of the company are not happy with the PA system, as they believe
that the management is not acting efficiently in providing them appraisals. As the appraisal is reflecting
their salary and promotion in the company, they do not like it. Moreover, the people of marketing were
not satisfied with the system, and inefficiency of the supervisor as well as the manager in giving
effective feedback is the major drawback of the system.
Conclusion
It is essential for the business to take up initiatives in maintaining working efficiency after the
incorporation of the appraisal system. The proper training is needed so that managers and supervisor
will be able to give proper feedback to the employees of the sales department.

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Recommendation
The following recommendation is for the better execution of the PA system
 The firm needs to send a proper mail to the employees, informing them about the PA system.
 Organizing a systematic training session for the supervisor and the manager so that they can give
proper feedbacks to the employees