BSBXCM501: Leading Communication in the Workplace at Worlducation

This BSBXCM501 project solution focuses on leading communication in the workplace, based on the scenario of Worlducation, an organization in the education and IT sectors. The project covers guiding workplace communication by describing the organization, summarizing relevant policies, legislative requirements, and researching information needs, including internal, external, and cultural considerations. It also involves developing and implementing communication protocols and mentoring others. The second section details engaging in workplace communication and negotiation, including preparing to communicate complex information, planning approaches, and confirming negotiation outcomes. The project emphasizes the importance of clear, respectful, and culturally sensitive communication to achieve organizational goals and address potential challenges in a diverse workplace.

BSBXCM501-Lead communication in the Workplace

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Contents
Section 1: Guide workplace communication...............................................................................................5
Section 2: Engage in workplace communication and negotiation.............................................................10
Section 3: Review communication............................................................................................................ 17
Student name:
Assessor:
Date:
Business/
organisation you are
basing this project
on:
Role within
business/organisatio
n:
Project/significant
issue to be
communicated:
Project areas
requiring negotiation
(at least one):
4

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Section 1: Guide workplace
communication
Describe the business or
organisation you are
basing this project on.
What is the name of the
business/organisation?
Which industry is it part
of?
What are the main
activities in the
business/organisation?
What are the broader
organisational objectives
and goals?
Worlducation
Worlducation is the part of
two industry that are
education and information
technology.
The main activity of
Worlducation is to
manufacture tablets for
the students of primary
school as well as software
for educating students.
Worlducation is social
enterprise and its main
goal is to remove illiteracy
from all over the world. Its
objective is to alter the
way of learning for
student as well as they
also have access to
technology.
Summarise organisational
policies and procedures
Which policies/procedures
are applicable to your
project/issue and/or
workplace
communication?
How are they applicable?
Attach policies/procedures
to your portfolio.
The policies that are
applicable in
Worlducation's workplace
communication are new
supplier, internal, external
and privacy.
All these policies are
applicable as their
internal policy that helps
Worlducation by providing
information about how the
communication require to
continue within an
organisation. Its external
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policy is respond with
national rules and
regulation in order to
implemented their
project. The supplier
policy help sWorlducation
to gain information
regarding the supply of
their tablets. And the
privacy policy will assured
their personal information
because their cloud based
project needs to secure
their personal information
by covering its obligations
under the National Privacy
principles (Apps).
Summarise legislative
requirements
Which legislation applies
to your project/issue
and/or workplace
communication?
How do they apply?
The laws follows in
Worlducation is data
regulation act.
Internal Information
consist
 The communication
helps sales team of
Worlducation to
know about the
cloud-based
software.
 Communication in
between
developers of
Worlducation helps
in developing the
software that based
on Cloud system.
 Worlducation can
also use new
technology relating
with cloud service
in order to
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implement its new
project.
 International
employees of
Worlducation that
required to connect
remotely as well as
understandable.
External Information of
Worlducation consist:
 Market
 Customers
 Suppliers
 Social media
updates
 Society, law and
economy
Worlducation need to
consider diverse culture
while developing its
software because their
customers are from
different background or
culture. As the cultural
background is different
so, their way of learning is
also different. In addition
to this Worlducation also
need to locate their
organisation in various
locations thus, they need
to acknowledge as well as
respect the ethnicity.
The source use is web
site, blog post and
YouTube video.
Reference :
https://blog.smarp.com/
12-reasons-why-internal-
external-communications-
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go-hand-in-hand
https://
www.youtube.com/watch?
v=B6KCK7xoVBQ
Research information
needs of the
business/organisation
Provide a written
summary of your
research.
What are the internal
information needs?
What are the external
information needs?
Are there any special
needs/diverse cultures to
consider?
How do the needs relate
to broader organisational
goals?
Which sources did you use
to obtain information (at
least three, including
digital sources)?
How did you extract
relevant information from
minor references?
Attach proof of your
research sources (e.g.
internet search, video of
interview) to your
portfolio.
1. Internet security
 A mailbox should
be designed in
each and every
email sender in
order to make
accessed of
Worlducation
efficiently.
 Worlducation need
to ensure that their
inbox should be
empty before
logging of their
inbox. They also
ensure that all
email is placed in
their sender's
mailbox.
 Any dangerous or
suspicious emails
should be deleted
immediately as well
as attachments
should not be
opened.
 They also ensure
that the personal
email should not be
opened on any
worlducation's
computers. If a
personal email is
come on email
address of
worlducation then
they directly
forward them in
their private email
address as well as
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open them outside
the work. After
their forward, they
need to delete
them from their
inbox.
 Worlducation need
to examined the
return address in
order to ensure
that the address is
should be correct.
The attachments
need to save or
sent in the form of
word, pdf, Excel
files or PowerPoint.
If any trustworthy
email is received in
other form then
they need to
convert them
before filing.
 Manager of
Worlducation need
to assessed the
new staff on their
email competence
before they are
provided to access
of their company
email address and
any other access in
their company files.
This assessment is
need to be carried
out on external
email account.
2. Use and
disclosure of
personal
information
 The personal
information uses
and discloses in
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Worldducation for
the primary
business purpose
and that are collect
and related with
management
purpose.
 Worlducation
discloses and uses
personal
information for any
other purpose when
the consent is
provided.
 If the consent is not
given Worlducation
does not disclose or
use personal
information unless
when they
authorised or
required by the law.
 According to the
requirements of the
Worlducation and
APPs they may also
disclose and use
personal
information for any
other purpose that
the one may
resonnably
expected to used or
disclosed the
information.
Develop communication
protocols
Consider the identified
information needs and
organisational goals to
develop at least two
communication protocols.
Adapt the protocols (e.g.
The basic ideas Of the
Worlducation is to
connect with the
customers with the help
of emails and social media
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by using a different colour
or font) to address at least
two different contexts
(e.g. deaf employees).
Attach your protocol
(including adaptations) to
this section of the
portfolio.
application in the
company as well they
also intreact with the
users and vistors through
digital media.
Support and implement
developed protocol(s)
Prepare at least two
different materials (e.g.
intranet post, poster,
video, checklist etc.) to
support and/or implement
the developed protocols.
At least one of your
materials should use
digital technology.
Make sure the materials
direct others to adhere to
organisational
communication
requirements.
Implement the materials
in the workplace (e.g.
upload an intranet post,
place a poster on the
notice board).
Attach proof of the
implemented materials to
this section of the portfolio
(e.g. photo of poster on
notice board).
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