BSMAN 3190 Project Business Case: Change Management in Healthcare

This report presents a comprehensive project business case for ABC Healthcare Corporation, addressing issues of malpractice and declining patient relationships. It outlines measurable objectives, including identifying and mitigating issues, and proposes a change management plan. The report details the current situation, problem and opportunity statements, critical assumptions, and constraints. It analyzes various options and recommendations, such as increased scrutiny, CCTV installation, and employing a relationship manager. The report includes preliminary project requirements, a budget estimate, a schedule estimate with a Gantt chart, and a risk analysis, concluding with a change management plan designed to restore the company's reputation and ensure its future success. Desklib provides access to this and similar solved assignments.

Running head: PROJECT MANAGEMENT
Project management
Name of the student
Name of the university
Author Note:

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Table of Contents
Introduction......................................................................................................................................3
Project Background.........................................................................................................................3
Measurable Objectives.....................................................................................................................4
Current Situation..............................................................................................................................4
Problem Statement...........................................................................................................................4
Opportunity Statement.....................................................................................................................5
Critical Assumptions.......................................................................................................................5
Constraints.......................................................................................................................................6
Analysis of the Options and Recommendations..............................................................................6
Preliminary Project Requirements...................................................................................................7
Budget Estimate and Financial Analysis.........................................................................................7
Table No 1: Budget of the Project...............................................................................................7
Schedule Estimate............................................................................................................................8
Table No 2: Change Management Schedule...............................................................................8
Figure No 1: Gantt chart..............................................................................................................9
Potential Risks.................................................................................................................................9
Conclusion.....................................................................................................................................10
Bibliography..................................................................................................................................11

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Introduction
ABC healthcare Corporation has been one of the best health care companies of Australia.
The company established a few years back has obtained considerable success in the Australian
market just because its ability to innovate and develop the products and the services that they
offer to the customers. The change in times and the evolution of the different organizations have
led the management of the different companies to keep their doors open for a long time in order
to successfully undergo organizational change sooner or later. Therefore the management of the
business organizations must always keep their door open to different type of changes in order to
stay updated with the market. The following report has provided a detailed description of the
change management techniques that will be adapted by the management of ABC healthcare
business enterprise and ensure its market success accordingly.
Project Background
Change has been occurring at a rapid pace in the healthcare industry. This can be seen
with the merger of the hospitals, formation of the large medical groups, integration of the
networks and the formation of the integrated delivery networks that have been acquiring the
hospitals and physicians. As a result of these the leaders have been involved in the due diligence
process and different kinds of transitional processes that caters to the formation of the different
kinds of corporate structures and employee benefits. The main case that has been identified in the
following report is the problem of negligence and malpractice along with problems in patient
relationships. The change management strategies had to be adapted by the business organization
in order to ensure the success and sustainability of the management in the Australian market.

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Measurable Objectives
The objectives of the following report are as follows;
a. To identify the different issues faced by ABC Healthcare Corporation
b. To identify the process of mitigating the issues
c. To prepare a proper change management plan including a financial report
Current Situation
The operations management of the organization has provided a negative report to the
higher management of the organization as it has been seen that a portion of the employees in
ABC Corporation has been involved in malpractices. This kind of malpractices has led to the
decline in patient relationships as the patients are gradually getting the feeling of corruption
within the organization. Such a negative attitude leads to the decline of reputation of the business
organization. The following situation has been considered as a grave situation and the
management of the company needs to immediately look into the situation in order to get hold of
the wrong-doers and re-establish the reputation of the Company.
Problem Statement
The malpractice and the negligence of a portion of employees is really a serious offence
in the service industry. The gravity of the situation increases with the fact that the organization
has been providing healthcare services to the people. Healthcare is a primary requirement for the
people and thus it is important for the company to ensure the success of the business by means of

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creating honesty and integrity. The main task of the report is to identify and highlight the major
problem areas and ascertain the different requirements to ensure business success.
Opportunity Statement
The management of “ABC Corporation” has implemented a smart plan to counter the
following problems in order to mitigate the management issues and ensure the re-establishment
of the business organization. The management of the healthcare organization has formed a group
of selected experts who have been forwarded with the task of identification of the violators
within the business organization and provide the necessary recommendations to ensure success.
The appointment has been totally an external appointment made by the higher level management
of the business organization. The external appointment has been carried out to ensure the
absence of biased nature among the employees of the Company.
Critical Assumptions
Some of the major critical assumptions regarding the following organization are as
follows;
 The different investigation will be carried out by means of external people who will be
appointed by the higher management of the business organization
 The budget actual must not vary more than 5% from the estimates
 The employees must undertake ethical training classes organized by the management
 Penalty or harsh punishments in case of negligence and malpractice

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 Being a hospital there must be shift hours for the employees., The first shift will start
from 7:00 AM to 2:30 PM while the second shift starts from 2:30 PM to 10:00 PM and
the last shift will start from that of 10:00 PM to 5:30 AM
Constraints
The majority of the malpractice occurs in the last two shift hours when the checking and
scrutiny in the hospital is partially relaxed. The employees select this particular time to do the
malpractices. The negligence done by the employees are also recorded the most in this particular
time. The management of the business organizations thus needs to ensure the absence of such
problems by increasing the scrutiny.
Analysis of the Options and Recommendations
Some of the major recommendations or options to ensure the success of the business
organization are as follows;
a. The management of the business organization must ensure to increase the scrutiny of the
business organization especially during the second and third shifts.
b. The management of the organization must ensure to install cctv cameras and audio
recording devices to capture any kind of indescrapancies involving the employees of the
business organization
c. The management of the business organization must also ensure the presence of special
observers within the company to keep a tab on the activities of the people

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d. A relationship manager must be employed by the management to close the
communication gap of the employees with the customers of the hospital
e. The Human Resource Management of the company must keep a detailed update on the
needs and wants of the customers and accordingly ensure its availability to gain customer
satisfaction
Preliminary Project Requirements
Some of the preliminary requirements of the project to be undertaken are as follows;
a. Recruitment of the best experts from the company to ensure the success of the business
b. Recruitment must ensure the appointment of the most neutral experts to avoid biasness
c. A proper and effective HRM management
d. The selection of the vendors who will provide different resources
e. Selection of the best cameras and the audio visual devices
Budget Estimate and Financial Analysis
Project expenses 2019($) 2020($) 2021($) Inventory
categories
Inputs
Communication devices 450
Miscellaneous 500 500 500
CCTV cameras 350 200 200 C
Audio visual devices 350 250 D
Subtotal 1300 1050 950
Variable
labor 2200 4400 4500 B
labor(misc) 1000 1000 1000 A

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Subtotal 3200 5400 5500
Total monthly expenditure 4500 6450 6450
Total project expenditure 17400
Projected revenues 0 17000 38500
Table No 1: Budget of the Project
Source: (As created by the Author)
The estimated budget of the following program has been provided in the above table.
Schedule Estimate
The schedule estimate of the project has been given below,
Task Name Duration Start Finish
Project CHANGE
MANAGEMENT
190 days Fri 4/26/19 Thu
1/16/20
Appointment of the
Executives
10 days Fri 4/26/19 Thu 5/9/19
Identification of the
Problems
25 days Fri 5/10/19 Thu 6/13/19
Recommendations by
the Executives
20 days Fri 6/14/19 Thu 7/11/19
Selection of the
Suppliers
30 days Fri 7/12/19 Thu 8/22/19
Implementation of
the Recommendations
45 days Fri 8/23/19 Thu
10/24/19
Monitoring the
Change
60 days Fri
10/25/19
Thu 1/16/20

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Table No 2: Change Management Schedule
Source: (As created by the author)
Figure No 1: Gantt chart
Source: (As created by the author)
Potential Risks
A risk analysis has been included for the following project as because the organization
needs to make sure on whether any kind of risks will be involved in the application of the
following change management principles. The application of the following change management
principles will include the likes of;
a. Abstains- The application of the harsh rules will lead to fear among the employees which
will again lead to the rise in the resignation rates among the employees

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b. Biasness- There may be employees who will try to negotiate the members of the scrutiny
team by providing them with different benefits. this again will lead to the failure of the
change management process.
Conclusion
The following report has been effective and successful to provide the change
management plan for ABC Healthcare Limited. The change management plan has been more
effective as because it has explored the different areas of the change management including the
current situation, the need for the change, the areas that are in need for the change and the
different change management perspectives. Apart from that the financial analysis and the
providence of the time schedule has further added sharpness to the report and have been able to
make it compact in nature. The analysis of the report has been thus helpful for the understanding
of the change management process and the perspectives of change management.

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Bibliography
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management strategy and successful enterprise resource planning (ERP)
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Management and Economic Research, 7(4), 690-703.
Benn, S., Edwards, M., & Williams, T. (2018). Organizational change for corporate
sustainability. Routledge.
Booth, S. A. (2015). Crisis management strategy: Competition and change in modern
enterprises. Routledge.
Buick, F., Blackman, D. A., O'Donnell, M. E., O'Flynn, J. L., & West, D. (2015). Can enhanced
performance management support public sector change?. Journal of Organizational
Change Management, 28(2), 271-289.
Cameron, E., & Green, M. (2015). Making sense of change management: A complete guide to
the models, tools and techniques of organizational change. Kogan Page Publishers.
Donnelly, P., & Kirk, P. (2015). Use the PDSA model for effective change
management. Education for Primary Care, 26(4), 279-281.
Doppelt, B. (2017). Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Hayes, J. (2018). The theory and practice of change management. Palgrave.

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Hornstein, H. A. (2015). The integration of project management and organizational change
management is now a necessity. International Journal of Project Management, 33(2),
291-298.
Lewis, S., Cantore, S., & Passmore, J. (2016). Appreciative inquiry for change management:
Using AI to facilitate organizational development. Kogan Page Publishers.
Lines, B. C., Sullivan, K. T., Smithwick, J. B., & Mischung, J. (2015). Overcoming resistance to
change in engineering and construction: Change management factors for owner
organizations. International Journal of Project Management, 33(5), 1170-1179.
Pugh, L. (2016). Change management in information services. Routledge.