BSBWRT401: Mastering Complex Documents - Assessment and Report

This assignment provides a comprehensive assessment guide for the BSBWRT401 unit, 'Write Complex Documents.' It includes written questions covering document formatting, purpose, and audience, along with a practical demonstration involving drafting, editing, and finalizing a report based on a provided case study and style guide. The assessment requires students to demonstrate their ability to plan documents, draft text, prepare final text, and produce documents of some complexity, while adhering to enterprise style guidelines. It also emphasizes the importance of accurate information, clarity, and the incorporation of feedback. The document includes a style guide for company documentation, covering elements like acronyms, abbreviations, and apostrophes, ensuring consistency in internal and external communications. Students can find more solved assignments and past papers on Desklib to aid their studies.

ASSESSMENT
GUIDE
Student
BSBWRT401 Write complex documents

BSBWRT401 Write complex documents
UNIT OVERVIEW
BSBWRT401 Write complex documents
This unit describes the skills and knowledge required to plan documents, draft text, prepare final
text and produce documents of some complexity.
It applies to individuals who work in a range of business environments and are skilled in the
creation of reports, information and general promotion documents that are more complex than
basic correspondence, memos or forms and that require review and analysis of a range of
information sources.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements
To achieve competency in this unit students must demonstrate their ability to:
1. Plan documents
2. Draft text
3. Prepare final text
4. Produce document
Performance Evidence
Evidence of the ability to:
 plan, draft and finalise complex documents that require review and analysis of a range of
information sources
 use business technology to apply formatting, and incorporate graphics
 edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft
and revise the draft
 apply the enterprise style guide/house style.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
 identify the enterprise style guide/house style
 outline formatting styles and their impact on formatting, readability and appearance of
documents
 explain rules and conventions for written English, as defined by general and specialist
sources.
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BSBWRT401 Write complex documents
INFORMATION FOR STUDENTS
General Assessment Information
This information is designed to provide you with a full overview of the tasks you need to
successfully complete to be deemed competent in this unit.
You must achieve a satisfactory performance in each of the assessment tasks in order to be
deemed competent in the relevant unit. Where necessary, the assessment tasks are divided into
parts or steps. These are designed to take you through a step by step approach to completing the
activities.
Instructions
First and foremost, please contact your assessor to discuss any necessary adjustments that may
need to be made prior to completing these tasks. The instructions for each of the assessment
tasks are logically sequenced. If you have any questions, contact your assessor immediately. If
there is a practical component to your assessment, you will need to discuss the arrangements for
its completion with your assessor in advance.
Assessment Cover Sheet
Once you have completed all of the tasks, complete the Assessment Cover Sheet, sign the
declaration and forward along with your documentation to your assessor. It should be uploaded
along with the assessment on to the RTO manager.
Submitting Assessment Tasks
All written assessment tasks must be typed and submitted with the provided cover sheet.
Your trainer/assessor will tell you when assessments are due. It is your responsibility to ensure
that assessment tasks are submitted on or before their due date.
Extensions for individual assessment tasks may be negotiated with your trainer in specific
circumstances. You must request this prior to the due date, and extensions due to illness will
require a medical certificate. Extensions will be confirmed by your trainer/assessor.
Where assessment tasks are submitted following the conclusion of the unit of competency without
a medical certificate or extension, a late submission fee for each assessment task will be charged.
Assessment Outcomes
There are two outcomes of assessment tasks: S = Satisfactory and NS = Not Satisfactory (requires
more training and experience).
You will be awarded C = Competent on completion of the unit when you have achieved S for all
completed assessment tasks and by meeting all the performance criteria. If you fail to meet this
requirement, you will receive the result NYC = Not Yet Competent and will be eligible to be re-
assessed according to George Brown College policy.
If you are deemed Not Competent by your assessor and require re-assessment, you will be
informed of the process. A fee may be charged according to George Brown College policy.
If all assessment tasks are not completed for a qualification, a certificate will not be awarded. A
Statement of Attainment for completed units of competency will be provided.
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Your Results
Your assessor is committed to providing you with detailed feedback on the outcomes of the
assessment and will provide guidance on areas for improvement. In most instances, you should
only need to complete the sections of the assessment that were deemed not satisfactory.
However, it is important to remember that depending on the task, it may be necessary to repeat the
whole task (for example presentations or the delivery of a training session).
You are entitled to view your results at any time by viewing them once they are uploaded on
RTOManager.
Reasonable Adjustment
George Brown College supports individual differences in the learning environment and provides
‘reasonable adjustment’ in training and assessment activities to support every learner. If you have
any special needs that make it difficult for you to complete your learning or assessments, you
should discuss this with your assessor beforehand and will be provided with reasonable
alternatives to assist you to complete the required tasks such as completing tests verbally or using
an interpreter.
What happens if you do not agree with the assessment result?
If you do not think the assessment process is valid, or disagree with the decision once it is made,
or believe that you have been treated unfairly, you can appeal. The first step is to discuss the
matter with your trainer.
If you still do not agree with the results, refer to the GBC Complaints and Appeals Policy and speak
to the Student Services Team.
Support
While we may not be in a position to assist you with language training or specific LLN training, our
assessors will work with you to ensure that you are supported throughout your qualification. If you
require individual tutoring this may attract an additional fee (see Student Handbook). Support may
be offered by your assessor, or for more specialist support you may need to contact GBC
administration.
A Note on Plagiarism and Referencing
Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as
your own. Information, ideas etc. quoted or paraphrased from another source such as the Internet,
must be acknowledged with “quotation marks” around the relevant words/sentences or ideas and
the source listed in brackets. You must also list the sources at the end of your assessment.
Sources of information, ideas etc. must be provided in alphabetical order by author’s surname
(including author’s full name, name of document/ book / internet etc. and year and place of
publishing) or may be included in brackets in the text.
As a general rule it is advisable to never copy another person’s work. Should it appear that a
student’s work has been copied or does not appear to be authentic, you will be asked to speak to
your Course Coordinator and required to re-submit it. A fee may be charged according to George
Brown College policy.
Contacting the RTO
If you should need further support or assistance please do not hesitate to contact The Student
Services Team.
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ASSESSMENT
BSBWRT401 Write complex documents
1. Written Questions
You are to read the questions and respond in writing with the most suitable answer. There are
twenty one questions, all of which must be completed. Most questions require short answers
although some questions require a more detailed response.
You may use various sources of information including workbooks, internet and other documents,
but must list and reference your sources.
2. Practical Demonstration
For this assessment you are to write, proof and edit a report based on a given case study scenario.
There are three parts in this assessment. You must complete them all.
 Part A: Draft report – requires you to read the case study information and draft a report
using the given style guide and report template (Your assessor will hand out the case study
style guide ( Real Logistics Style Guide).
 Part B: Approval of draft – requires you to meet with your assessor, in the role of
manager from Real Logistics, to review and make recommendations about the report.
 Part C: Produce final report – requires you to finalise the report after addressing the
recommendations provided, proofing and editing
You will need to use appropriate software to produce the report.
Assessment Schedule
Assessment Due Date
1. Written Questions
2. Practical Demonstration
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ASSESSMENT COVER SHEET
Student Name:
Student ID:
Contact Number:
Email:
Trainer / Assessor Name:
Qualification: BSB42415 Certificate IV in Marketing and Communication
Unit of Competency: BSBWRT401 Write complex documents
Assessment:
☐ Written Questions
☐ Project
☐ Practical Demonstration
Due Date: Date Submitted:
If your assessment is being submitted after the due date, please attach a copy of the written
confirmation of extension received from your assessor.
Declaration: I have read and understood the following information at the
beginning of this assessment guide (please tick):
☐ Assessment information
☐ Submitting assessments
☐ Plagiarism and referencing
I declare this assessment is my own work and where the work is
of others, I have fully referenced that material.
Name (please print) Signature Date
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ASSESSMENT 1: WRITTEN QUESTIONS
Read the questions below and respond in writing with the most suitable answer. There are twenty
one questions. You must complete them all. Most questions require short answers although some
questions may require a more detailed response. You may use various sources of information
including your workbook, internet and other documents. Your assessor will advise when this is due.
Question 1
The purpose and the audience for a document will define what format it needs to have and how the
content should be presented. For each of the document types listed below, give a brief explanation
(approx. 50-60 words each) of how they are used and why you would choose that format and
method of communication.
Business letters These letters are drafted after a proper planning and
presented in a logical and systematic way. It serves as a
formal communication that showcases business related and
legal matters.
Present a professional image of the organization
Helps promote recognition of the branding
Use to exchange certain information
Organizations use letter so communicate with customers
Use to see that customers have agreed to terms and
conditions
It may require a signature that they have received the
information
Business emails It is another way of informing and communicating in the
business wherein attaching and sending electronic files like
documents, photos and data sheet to specific contacts are
made. Modern marketing nowadays can also be done through
emailing.
Popular way to engage communication
Fast and cheap
Communicate with internal and external stakeholders
Use to variety of things such as feedback and newsletters
Can be formal or informal
One of biggest advantage is it allows you to share electronic
data to you could send to a lot percentage of people
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Instructions, procedures &
manuals Procedures and manuals serve as training material that
shows step by step process in the proper usage of a product
or proper way of getting into something. It ensures
consistency in performing tasks.
Manuals- set of instructions or guidelines for using or
operating something
Procedures – official way that processes are expected to be
done
Instructions are guide to a reader that complete a series of
steps or provide instructions or a use or care of resource
Short publications leaflets and
brochures Use to introduce publications and sources or promote
products and services
Meeting agendas and minutes Planned in advanced. It communicates the purpose of a
meeting, time and venue and what is expected to be done
and the time that is allocated for the meeting
Meeting Minutes – List of topics that are covered in the
meeting
Summary of the discussions and outcomes
Forms Used to capture information and they have spaces that need
to be filled in
Gives us information of a certain topic, and the creator of a
form of what judges needs to be asked
Reports Used by organizations to document any productivity or
process
All aspects of business operation can be analysed or report
or can be compiled into some type of report
Reports document, the monitoring of project quality
management strategies, preparation financial management
reports
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BSBWRT401 Write complex documents
Cover range of topics and can be addressed to different type
of audiences
Question 2
Explain (in a paragraph) why organisations have set standards and requirements for
documentation.
Creation of professional image and tone
All staff members have same understanding of documentations
Defines the desired level of document quality
Sets detailed steps that all staff must follow to achieve goals
Question 3
Provide details of what a ‘style-guide’ is and what type of information is usually given (Approx. 80-
100 words)
Incorporates a business logo, business address, contact details, corporate colours into their
styles
Paragraph sizing
Details style sheet and number of document templates
Question 4
Carefully read the scenario, then answer the following 3 questions
Tahlia, a supervisor working in a large warehouse has been helping her team to test different
strategies for working more efficiently. The team of ten staff members tried three different ways
of processing incoming stock to see which was the easiest to adopt and which was the fastest
way of getting the goods to their destination. The team members drew straws to allocate
themselves into trial groups and allocated a method to each group. Tahlia collected detailed
performance information over the period of a month and now needs to prepare a report for her
team and her manager.
(a) What questions should Tahlia ask herself to ensure she covers grouping and sequencing of
information in order to prepare a formal report for her team manager? (Approx. 50 words)
ADUINDECE OF THE DOCUMENT ?
PURPOSE ?
TIME REQUIRED?
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STYLE ?
CONTENT IS FORMAL OR INFORMAL?
WHAT TYPE OF DUCMENT SHOULD SHE PREPARE ?
WHAT ORGANIZATION REQUIEMEMT DOES THE DOCUMENT NEED ?
KEY POINT OF THE DOCUMENT COVER ?
(b) List the key headings that Tahlia will need to include in her report. (Approx. 20 words)
REPORT LAYOUT
Title
Executive Summary –
Table of Contents
Introduction –Method used (Research)
A Summary of Results
Recommendation
Conclusion
Appendices
(c) For each of the sections of Tahlia’s report, what content will be included? Complete the table
below.
Report Section Content
Executive Summary short version of the report, briefly outlines purpose,
methods , findings and recommendations
Introduction purpose and context of report, it gives any background
information the reader needs to know
Methods Used Explain how research was done
Summary of the results Summarised results (graph, table, diagrams, descriptions )
Discussion Interpretation and discussion of results and what they mean
Recommendations Any recommended actions from arised finding
Conclusion Summary of the point, aims and finding and recommendation
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Appendixes Terminology used
Data collected during the project
Question 5
If your document includes the presentation of data and numerical results, briefly explain what you
should do with it before inserting it into the report and why. (Approx. 30 words)
Carry out the analysis of the data and only include the summary of the findings through charts,
graphs, table
Question 6
(a) From the data shown below, summarise this information into text for inclusion in a report.
WHS injury records
Injury Severity Treatment Body part
Bumped into closing door while
walking and not looking
small first aid head
Strained back while moving
furniture in office
medium doctor back
Scald from coffee machine in tea
room
medium first aid hand
Blisters from new provided
protective footwear
small first aid foot
Cut from scissors while opening
carton
small first aid hand
Jammed finger from filing cabinet
drawer closing
small first aid hand
Bee sting medium ambulance arm
Splashed with cleaning bleach
while cleaning toilet facility
small first aid arm
Treatment of which body part is affected and how severe it is and the number of injuries
Total number……
Severity….
The treatments provided was taken by ambulance, ……….
The body parts affected were…
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(b) Draw bar graphs to represent the information in the table above for:
(a) Severity
(b) Treatment Provided
(c) Body Parts affected
3 BAR GRAPHS
Question 7
When including images, diagrams and pictures into a document, explain what things you should
consider. (Approx. 80 words)
Make sure that graphic connects with the context
Caption of the context must be below the graphic
It needs to be referenced
Copyright
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Question 8
As you go through the process of planning your document it may become obvious that you do not
have all the information you require to be able to complete the document. What are your options?
(Approx. 60 words)
Run another research
Refer back to the outline to recall information you are including
Question 9
What advice would you give a friend who is writing a draft document for the first time? (Approx. 100
words)
Try to read over what you writing
Refer to the outline
Focus on moving forward on moving with the rafrrd draft and getting your ideas downs on the
pagE
Question 10
What style of language should you use for the following types of audiences?
Type of audience Style
a. Legal representative
FORMAL
b. Senior manager
FORMAL
c. Colleague
INFORMAL depending on the document you are including
d. Family members
INFORMAL
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Question 11
What are the overall aims when reviewing your draft text? Give a brief explanation. (Approx. 70
words)
Accuracy of the data
Making the document easy to read
Use language that can be understood by everyone
Define terms that can be included
Structure in a logical sequence
Keep sentences and paragraph short
Include diagrams and graph
Question 12
Give a brief description of how word processing software can help in reviewing draft documents.
(Approx. 70 words)
Question 13
Proofread and correct the following paragraph.
When things go wrong on the job, ressist the urge to start placing blame, and pointing fingers.
Managment is usually more interested in damage control. So, add to your personal value and
professional image by presenting viable solutions rather than spending a lot of time dwelling on the
cause Caution Don’t, ignore the cause completely, as the solution may lie in understanding why the
problem occured to begin with
Question 14
Give details of what should happen once your document has been proofread. (Approx. 100 words)
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Question 15
What are three (3) typical organisational guidelines on style when creating documents?
Question 16
Identify three (3) things you can do to enhance readability and appearance of your documents.
Question 17
List word processing functions that can be used ensure consistency of layout?
Question 18
When checking your document for the final time, what are the most common elements you will
confirm are correct? (Approx. 70 words)
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Question 19
Provide a brief description and at least two examples of each of the parts of speech shown in the
table below.
Part of Speech Description Example
Nouns
Pronouns
Adjectives
Verbs
Adverbs
Tense
Prepositions
Conjunctions
Interjections
Question 20
Yesterday, I put the blue key on the hook and closed the door.
Analyse this sentence and identify the parts of speech shown in the table below.
What is the:
Noun
Pronoun
Adjective
Verb
Adverb
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Tense
Preposition
Conjunction
Question 21
You are to use the following plain text and re-write it using correct rules and conventions for proper
English.
‘Chores, chores, chores and chores’ are boring. Scrubbing toilets, cleaning sinks and washing
bathtubs take up a lot of my time and are not at all fun. Toilets! When you are scrubbing toilets,
make sure that they are not stinky. I have scrubbed one before and I was lucky that it did not
stink. I think toilets are the hardest ones to scrub in the bathroom because it is hard to get up
around the rim. Sinks are one of the easiest to clean in the bathroom because they have no rims
and they are small. I have cleaned one before and it was pretty easy. Bathtubs! Ever washed
one? They are big, they are deep and it is hard to get around the sides. I think the bathtub is the
hardest thing to wash in the bathroom. All chores are boring, especially making my bed.
Cleaning my room is okay because I have to organize and I like organizing. Dusting is the worst.
There are so many things to dust and it is no fun. Chores are not the worst but they are definitely
not the best.
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ASSESSMENT 2: PRACTICAL DEMONSTRATION
Overview
For this assessment you are to demonstrate that you have the skills and knowledge to:
 Plan, draft and finalise complex documents that require review and analysis of a range of
information sources
 Edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft
and revise the draft
 Use business technology to apply formatting, and incorporate graphics
 Apply the enterprise style guide/style guide (your trainer will give you a copy of this)
For this assessment you are to read the following report and complete the tasks that follow.
There are three parts to this assessment. You must complete them all.
Report
Case Study
You work at Real Logistics as the Human Resources Co-ordinator. lately, courtesy and respect
for others is being overlooked during staff and team meetings because some participants are
using their personal mobile phones during the meetings. The complaints are not linked to use
of company owned mobile phones. There were no specific complaints about use of personal
mobile phones at any other times in the workplace.
You have received a number of complaints from staff about this so you look for a relevant policy
about use of personal mobile phones that applies to all staff in the company and includes:
 Mobile phones are banned in staff meetings
 Mobile phones may be used in exceptional circumstances but only with the permission
of the appropriate manager or chair
What you find is that there is no official organisational policy regarding phone use.
You decide to conduct a staff survey on staff attitudes to personal mobile phone use in staff and
team meetings.
You produce a questionnaire using the Likert scales, which asks employees to rate their
response to the following statements.
Personal mobile phone usage in staff and team meetings is…
 Not a problem
 An issue
 Disruptive
 Phones should be permissible
 Phones should be turned off
 Allowed in some circumstances
You ask if people
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 Strongly agree
 Agree
 Disagree
 Strongly disagree
The questionnaire was distributed with employees’ fortnightly payslips.
There are 412 employees.
Survey collection boxes were located in every branch for four weeks.
No personal information was collected.
The survey was voluntary and anonymous.
The results of this survey are as follows.
350 employees responded to the questionnaire.
Personal mobile phone usage in staff and team meetings is…
Not a problem
 Strongly agree 18
 Agree 25
 Disagree 228
 Strongly disagree 21
An issue
 Strongly agree 140
 Agree 158
 Disagree 35
 Strongly disagree 18
Disruptive
 Strongly agree 280
 Agree 35
 Disagree 25
 Strongly disagree 11
Phones should be permissible
 Strongly agree 21
 Agree 56
 Disagree 196
 Strongly disagree 77
Phones should be turned off
 Strongly agree 298
 Agree 35
 Disagree 11
 Strongly disagree 7
Allowed in some circumstances
 Strongly agree 35
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BSBWRT401 Write complex documents
 Agree 182
 Disagree 84
 Strongly disagree 49
The survey also asked employees to comment on whether they thought there were any
circumstances where mobile phones should be allowed in meetings.
It also sought staff attitudes towards receiving personal phone calls in staff meetings by using open
ended questions. These results showed that staff thought that in some circumstances, e.g. medical
or emergencies, receiving personal phone calls was acceptable, but generally receiving personal
phone calls was not necessary. Most people, however, thought in these circumstances,
permission should be sought from whoever is leading the meeting. Opinion was that rules should
apply to everyone in the company.
You find from researching the internet that there has been a massive increase in the use of
personal mobile phones over the last couple of years and there is every indication that this will
continue. You find a graph on a blog site https://yump.com.au/2016-australian-mobile-statistics-
how-digital-is-increasingly-a-mobile-first-experience/, which you think might be useful to
demonstrate this fact.
You have also found (by searching through personnel records) that currently 89% of staff have
personal mobile phones.
You did some internet research that showed many companies have banned the use of mobile
phones in meetings because it was too disruptive and time wasting through causing unnecessary
interruptions. This affects time management, productivity and team focus.
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BSBWRT401 Write complex documents
Instructions
Part A: Draft report
1. You are to draft a report using the Real Logistics Style Guide and Report Template. Your report
must be at least two full pages and structured as follows:
 Cover Sheet
 Table of Contents
 Executive Summary
 Introduction
 Methods
 Results
 Discussion/Interpretation of Results
 Conclusion
 Recommendations
Use the information provided in the Case Study above to form your report.
The report must use the following word processing functions:
 Styles
 Footer
 Table of contents
 Insertion of table
 Insertion of graphics
2. Draft your report then check and review it. It must be:
 Punctuated correctly
 Free from spelling errors
 Grammatically correct
3. Submit the draft to your Assessor.
Your assessor will want to see that you can:
 Determine the purposes of documents
 Choose appropriate formats for documents
 Establish means of communication
 Determine requirements of documents
 Determine categories and logical sequences of data, information and knowledge to achieve
document objectives
 Develop overview of structure and content of documents
 Review and organise available data, information and knowledge according to proposed
structure and content
 Ensure data, information and knowledge is aggregated, interpreted and summarised to
prepare text that satisfies document purposes and objectives
 Include graphics as appropriate
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 Identify gaps in required data and information, and collect additional material from relevant
enterprise personnel
 Draft text according to document requirements and genre
 Use language appropriate to the audience
 Review draft text to ensure document objectives are achieved and requirements are met
 Check grammar, spelling and style for accuracy and punctuation
 Choose basic design elements for documents appropriate to audience and purpose
 Use word processing software to apply basic design elements to text
Part B: Approval of Draft
1. You are to arrange a meeting with your assessor in the role of manager at Real Logistics, to
seek approval to finalise your draft report.
Your assessor will discuss the draft with you and recommend improvements that should be made
prior to finalising the report.
You should ensure you take notes of your assessor’s recommendations as you will need to
incorporate amendments, additions, deletions, etc. in your final report.
2. During the meeting, you must demonstrate your face to face communication skills by:
 Asking questions
 Actively listening
 Using appropriate verbal communication and body language
Your assessor will document this activity and want to see that you can:
 Ensure draft text is approved by relevant enterprise personnel
 Obtain information or clarify requirements by asking questions and listening
 Follow accepted communication practices and protocols when seeking advice about
documents from colleagues, supervisors and managers
Part C: Produce final report
1. You are to revise your report by taking the recommendations from your assessor (in the role of
manager) and referring to the notes you took during your meeting in Part B of this assessment, and
make changes, as necessary.
Before finalising your report, you need to check your document to ensure you have correctly
incorporated all the changes.
2. Submit your final report to your assessor.
Your assessor will want to see that you can:
 Incorporate revisions in final copy
 Check documents to ensure all requirements are met
Assessment Criteria
You will be assessed against the criteria outlined in the following Checklist, which your assessor
will complete so you may be provided with accurate feedback on your performance
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Submission Requirements
You will need to submit the following for this assessment:
 Final report
ASSESSMENT 2: PROJECT MARKING GUIDE & RESULTS
Student’s name:
Student ID:
Assessor’s name:
Date of assessment:
Unit of competency: BSBWRT401 Write complex documents
Did the student satisfactorily overall: Yes No Comments
Part A: Draft report
Use the Real Logistics Style Guide and Template
correctly?
Provide a report of at least two full pages?
Structure the report correctly, to include:
 A cover sheet that includes
 An appropriate title?
 The Real Logistics logo?
 Author’s (student) name?
 Author’s title (Human
Resources Co-ordinator)?
 Date?
 A table of contents using the word
processing function?
Use all of the information provided in the case
study scenario as follows:
 courtesy and respect for others is being
overlooked during staff / team meetings
because some participants are using their
personal mobile phones
 complaints are not linked to use of
company owned mobile phones.
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Did the student satisfactorily overall: Yes No Comments
 no specific complaints about use of
personal mobile phones at other times in
the workplace.
 have received a number of complaints from
staff about this so you look for a relevant
policy about use of personal mobile phones
 there is no official organisational policy
regarding phone use?
Include reference to conduct of staff survey on staff
attitudes to personal mobile phone use in staff and
team meetings, including following points:
 Use of the Likert scales
 The questionnaire was distributed with
employees’ fortnightly payslips.
 There are 412 employees.
 Survey collection boxes were located in
every branch for four weeks.
 No personal information was collected.
 The survey was voluntary and anonymous.
Include in the report, reference to key points
including:
 the survey also asked employees to
comment on whether they thought there
were any circumstances where mobile
phones should be allowed in meetings.
 It also sought staff attitudes towards
receiving personal phone calls in staff
meetings by using open ended questions.
 These results showed that staff thought that
in some circumstances, e.g. medical or
emergencies, receiving personal phone
calls was acceptable, but generally
receiving personal phone calls was not
necessary.
 Most people, however, thought in these
circumstances, permission should be
sought from whoever is leading the
meeting.
 Opinion was that rules should apply to
everyone in the company?
Write an Executive Summary that appropriately
explained the aim of the report?
Student Assessment Guide v 1 January 2019 Page 24 of 27

BSBWRT401 Write complex documents
Did the student satisfactorily overall: Yes No Comments
Provide an Introduction that set the context for the
report?
Explain research which included:
 a massive increase in the use of personal
mobile phones over the last couple of years
and there is every indication that this will
continue
 currently 89% of staff have personal mobile
phones.
 many companies have banned the use of
mobile phones in meetings because it was
too disruptive and time wasting through
causing unnecessary interruptions.
 affects time management, productivity and
team focus?
Insert graph obtained through research?
Correctly explain and clarify the methods used?
Summarise the analysis of data from the survey
results?
Show the summarised data in a table?
Interpret the results correctly and discuss them in a
way that could be easily understood?
Provide an appropriate conclusion?
Make required recommendations which included
developing and implementing a policy where:
 Mobile phones are banned in staff
meetings?
 Mobile phones may be used in exceptional
circumstances but only with the permission
of the appropriate manager or chair?
 The policy applied to all staff in the
company?
Use the following word processing functions (as
per the Real Logistics Style Guide) including:
 Styles
 Footer
Student Assessment Guide v 1 January 2019 Page 25 of 27

BSBWRT401 Write complex documents
Did the student satisfactorily overall: Yes No Comments
 Use correct punctuation?
 Ensure draft was free from spelling errors?
 Use correct grammar?
Part B: Approval of Draft
Refer to relevant person (Manager)for approval
and advice?
Take notes of recommendations?
Ask appropriate questions?
Listen actively to advice?
Use appropriate verbal communication and body
language?
Part C: Produce Final Report
Revise the report incorporating all the
recommendations for improvement listed below?
(tick each box above for each recommendation
incorporated in the revised report)
(Your assessor will record below the
recommendations for improvement in B of this
assessment task)
Feedback to student:
Student’s overall performance is: ☐ Satisfactory ☐ Not Satisfactory
Is re-assessment required? ☐ Yes ☐ No
Assessor’s signature: Date:
Student Assessment Guide v 1 January 2019 Page 26 of 27

BSBWRT401 Write complex documents
Student’s signature: Date:
Student Assessment Guide v 1 January 2019 Page 27 of 27