Airline Staff Training and its Effect on Client Satisfaction Report

This report investigates the impact of staff training and development programs on client satisfaction within the airline industry, focusing on the case of EasyJet. The research aims to determine the effectiveness of training methods, the relationship between employee training and customer satisfaction, and the factors contributing to a competitive market position. Data analysis reveals that training sessions enhance employee performance and contribute to staff retention. Employees believe that training helps them meet client needs and improve overall execution. The report recommends that EasyJet continue to invest in training programs that address client needs and foster better communication, ultimately enhancing both customer satisfaction and the company's market position. This research underscores the importance of aligning training initiatives with organizational goals to achieve sustainable competitive advantage.

TO DETERMINE AFFECT OF STAFF'S TRAINING ON CLIENT SATISFACTION IN AIRLINE
INDUSTRY
OVERVIEW OF RESEARCH RESEARCH OBJECTIVES RESEARCH QUESTION
Customer satisfaction is essential for each sort of
enterprise because it assists to take competitive
benefits at marketplace. It is must for firm to provide
quality items and services to customers. Manager will
provide training to their staff members as this will help
them to enhance their working skills and experience.
They have to know needs and wants of people so that
they will fulfil their requirements accordingly. As a
result, they will be able to survive at marketplace for
longer period of time. Present report is based on Easy
Jet and they are much famous for their qualitative
services. It was set up by Sir Stelious Haji loannou in
almost 1995. They are operating their business in more
than 28 nations. This will assist them into their
improvisation of profits as well as market share.
It is also important part of research which is
related with research aim in order to provide
better direction to the business to attain
competitive advantage. For this there some
effective objectives are as follows:
• To examine appropriateness of training as
well as development in airline organisation.
• To determine effective methods and tools
which will be utilized by an enterprise to provide
better training to employees.
• To evaluate relationship amongst worker's
training and satisfied clients.
• To analyse each component which aid to
achieve an effective place at market.
In this context there are some appropriate questions are
mentioned in below:
• How company will measure appropriateness of
training and development program?
• Which sort of tools and methods will be used by
organisation to cater training to employees?
• How relationship will assess amongst worker's
training and satisfied clients?
• Which kind of factor will used by firm to attain
effective place at marketplace?

TO DETERMINE AFFECT OF STAFF'S TRAINING ON CLIENT SATISFACTION IN AIRLINE
INDUSTRY
DATA ANALYSIS TRAINING AND DEVELOPMENT RECOMMENDATION
Theme 1: Training sessions are helpful for
employees to enhance working execution
Q1. Training sessions are helpful
for employees to improve their
working performance?
Respondents
Yes 18
No 2
18
2
Yes
No
Interpretation: Manager can improve performance of
their junior subordinates by providing them an adequate
training and development program. He can identify need of
skill enhancement event with help of filling questionnaire
by employees. When Easy Jet's senior fulfilled
questionnaire of 20 juniors he got that 18 out of 20 feel
need of programme and other 2 are not feel the same. This
result shows that every candidate wants to enhance their
skills and capabilities and they can satisfy this purpose by
getting training event.are not favouring this statement.
Theme 2: By utilizing training sessions company
will retain workers at workplace for longer time
duration
Q2. Training and development
exercises will helpful for
company to retain workers for
maximum time duration at
workplace?
Respondents
Yes 16
No 4
16
4
Yes
No
Interpretation: When a company provides talent
improvement event to their employees in that case it is
making workforce future ready means after attending
program they will be able in taking risk and challenges in
their task performance. Out of 20 respondents employees
16 are think that training program is helpful in retaining
manpower in corporation as workers have opportunity to
grow as a person and enhance their personality traits in
Clients are the imperative piece of the
association since they give better outcomes to firm and
enhance their execution level by utilizing
administrations. It is critical for business to deal with
client’s necessity by giving quality administrations.
With the assistance of this organization achieve higher
fulfilment level. It is essential for association to decide
clients’ needs and give them same which leads in
upgrading the benefit level of the organization at
commercial centre, by this organization effectively
accomplish upper hand shape its adversaries. In this
specific situation, each organization ought to keep up
sound connection with their steadfast clients and
furthermore welcome new clients by giving them
better administrations. For accomplishing all the
attractive targets of the organization, chief ought to
compose better preparing projects to their staff
individuals so they effectively speak with clients and
give them better administrations according to their
request. Every one of these perspectives specifically
contribute in general execution of the organization and
furthermore improve their development at commercial
center.